K K
Having used 3 agents previously and not having the best experience, I didn’t have high hopes for finding a new estate agent. Thankfully a friend recommended Midland to me. I am very glad to have been put in touch with Donna who has gone above and beyond to take care of my portfolio from the first interaction. I have been renting my properties through Midland Residential for the last 3 years and haven’t looked back. Anybody looking for personable and professional service from a company that cares, I would highly recommend you get in contact.... Read more
Landlord
5th Dec 2024 (7 weeks ago)
H Ali
I instructed Midland Residential to find tenants for my properties. They found tenants for my three properties within a week of meeting them. Outstanding information provided from start to finish. I highly recommend any landlord to engage with there services. Thank you Ross, Rob and Rena for all your help!... Read more
Landlord
5th Dec 2024 (7 weeks ago)
C Davidge
Excellent customer service, very helpful staff. I spoke with Sal and he was extremely went above and beyond in helping me... Read more
5th Dec 2024 (7 weeks ago)
M Khan
I had the pleasure of dealing with Midlands residential during the purchase of my property. While the process was unfortunately delayed due to solicitors taking an excessive amount of time to address even simple matters, the estate agents went above and beyond to ensure the sale progressed as smoothly as possible.
The team at Midlands demonstrated exceptional professionalism, clear communication, and a genuine commitment to keeping everything on track. They were always approachable, proactive in resolving issues, and consistently kept me informed throughout the process.
Despite the challenges caused by external factors, their dedication and efficiency helped mitigate much of the frustration. I am grateful for their hard work and would highly recommend Midland Residential to anyone looking for a reliable and professional estate agency.... Read more
Buyer
27th Nov 2024 (8 weeks ago)
B akanimo
As a landlord I have used this company for all my lettings in Birmingham and all the the tenants they have selected for my properties have been exceptional. I recommend this company for landlords who want good tenants for their properties. This company will guide you on what to put right in your properties in order to attract quality tenants.... Read more
Landlord
11th Nov 2024 (11 weeks ago)
K Kumar
The worst service ever i have received from.... Read more
30th Oct 2024 (12 weeks ago)
G Baraiya
We rented one house from October 2023 to last month. When we rented, the property was in really bad conditions and not cleaned well. But when we left, they started finding issues one by one and pressurise us to give up on whole deposit. We thought these kind of people exist in Asia but we found them here as well. Be careful.... Read more
Tenant
30th Oct 2024 (12 weeks ago)
S Mckurdy
Excellent & knowledgeable team. Do I recommend them, of course 100% a great friendly bunch who are down to earth.... Read more
24th Sep 2024 (17 weeks ago)
S Denisa
Avoid avoid avoid !!!!! This people never give any help when you ask to do something on the house!!! And never pay you the deposit back!!!!!!... Read more
Tenant
25th Aug 2024 (22 weeks ago)
I Tr
Stay away from this people! You will never take your deposit back!!!! Never give you any help ,if you call for any issue with the house will ask to do yourself! Very unprofessional people!!... Read more
Tenant
21st Aug 2024 (22 weeks ago)
LOKI
My most recent experience with Midland Residental has left me immensely frustrated and disappointed. I am unable to say anything positive at all.... Read more
2nd Aug 2024 (25 weeks ago)
K Solanki
Great experience with Ross and Reena... Thank You For All Your Guidance And Help In Selling Our Home...... Read more
Seller
1st Aug 2024 (25 weeks ago)
Q Dad
Amazing service. Thank you Rob and Reena for helping me with my purchase.... Read more
Buyer
4th Jul 2024 (6 mo. ago)
Anessa
Had an absolutely lovely experience with Ms Shamim Kola! Thank you!
I called regarding receiving my tenancy deposit and she managed things expeditiously. The professionalism, kindness, and great results speak for themselves. Really relieved and glad I got to be a tenant with Midland Residential (Great Barr Branch)!... Read more
Tenant
8th Dec 2023 (1 year ago)
C Daly
We used Midlands Residential, Great Barr, as the selling agent for a leasehold property which completed on 31/10/23. Donna was our day to day contact and managed all aspects of the sale. We were very satisfied with the service provided. Donna was excellent at being proactive and with communications throughout. Would definitely use again and recommend to others.... Read more
Seller
3rd Nov 2023 (1 year ago)
K D
Cannot thank all the team enough, especially Donna and Ross, for their services. I live abroad and had to do a lot at a distance, but the whole process was smooth, professional and efficient. They knew the housing market and the local area well. We were very satisfied with the evaluation and the final price we got for my mother's house. They were always available to answer questions and give useful advice. I would not hesitate to recommend them.... Read more
Seller
13th Oct 2023 (1 year ago)
B Velu
Hi Midlands Residential team
Thanks for your efforts to find such a good home in Birmingham, my honest thanks to everyone, They're very flexible easy to connect and contract is very clear information no hidden charges. I believe your team is the best in Birmingham to find properties.100% hassle free.
Many thanks
BV... Read more
Buyer
17th Aug 2023 (1 year ago)
S Cherry
Thank you Donna for the help in selling my property, you and Ross were very efficient from start to finish! I would definitely recommend you guys to anyone who was looking to sell their homes. Thanks again!... Read more
Seller
15th Jun 2023 (1 year ago)
G Brun
An efficient and very friendly team. I recommend them for their seriousness and professionalism.... Read more
26th Apr 2023 (1 year ago)
H Bradley
Hi, I love where I live, I love Midland lettings there very efficient in dealing the get things done ,staff are very nice and understanding... Read more
Tenant
27th Mar 2023 (1 year ago)
F TAYLOR
The majority of my dealings were with Ross Kola who was absolutely brilliant in all aspects of the business. He was knowledgeable, friendly, helpful, understanding and most of all, professional. The dealings I had with other team members were also of the highest quality with phone messages passed on and emails answered promptly and succinctly. This was my first dealings with Ross and the team but they will be top of my list if I need this type of service in future and would strongly recommend to others. Well done Ross and the team, and thankyou for your support.... Read more
23rd Mar 2023 (1 year ago)
O Tyl3r
Its unbelievable how helpless they are when it comes to tenant's issues. They only want to quickly meet their deadlines, nothing else matters. You ask them for advice, they got nothing. You ask them for suggestions, they got nothing. Honestly, I trusted them way more than they deserved.... Read more
Tenant
19th Mar 2023 (1 year ago)
M Brooks
My encounter Midland Residency has been tremendous in a positive way. In particular Donna Rushton has made an extraordinary impact on me, my communication with the company started at the end of 2021 until May 2022 and many of our communications was between me and Donna. She was consistently polite, positive and I could sense her warmth through the phone. I eventually went into the office to finalise our business and I was graced to meet the staff. All the staff we’ve very pleasant however Donna’s hospitality, communication and consideration towards my needs was a highlight that has stuck with me. In my view Donna Rushton should be renamed the Director of first impressions. All the staff were brilliant during the entire process. 9 months after we finalised our business I went back to visit and Donna remembered my name and voice which is excellent in my eyes…Very good service. I will be honoured to do business with Midland Residency again.... Read more
6th Feb 2023 (1 year ago)
V Chapman
Midland Residential are an amazing estate agent. They gave us a very warm welcoming when putting a property on the market and the customer service from all the estate advisors was very professional and helpful. Luckily the house sold quite quick so once the deal was was sold and signed, the house was soon off the market. Absolutely would recommend this estate agent to anyone buying or selling a property.... Read more
Seller
3rd Feb 2023 (1 year ago)
F Hussain
Great professional customer service from Donna and the midland residential team. They have made my first property buying experience very smooth. Highly recommended for anyone looking to buy or sell property.... Read more
Buyer
30th Jan 2023 (1 year ago)
Donna and Ross helped me the most, highly recommended... Read more
Buyer
25th Sep 2022 (2 years ago)
V kolawole
Took so long with the application and after declining it. I had to wait for a whole week more to get my refund. I wouldn’t recommend tbh. The Worst agency I’ve ever encountered... Read more
8th Sep 2022 (2 years ago)
P Jutla
We dealt with Ross Kola at Midland Residential, he was polite, knowledgeable and really helpful throughout the process. He showed great integrity and high levels of professionalism while dealing with the sale of our home. Thank you Ross for such a pleasant experience.... Read more
Seller
19th Aug 2022 (2 years ago)
A Alawi
The worst realestate ever, I was waiting for a property for nearly 4 months.. and after I passed all the checks they said to me well just wait for the landlord to check everything then you can view the property.. I’ve viewed the property and paid everything there, and after 3 weeks, they say to me the landlord didn’t like your application..
Such a waste of time with these time of people! I’ve used Tutis estate in my property after that one.. and I think Tutis Estates is the best now!... Read more
18th Jul 2022 (2 years ago)
S Spires
Staff stuck two fingers up at me because he drove erratically... Read more
24th May 2022 (2 years ago)
Midland Residential sold a property on behalf of my late Mother I found the team very Professional, Friendly, Thoughtful, and would highly recommend them. Mr Ross Kola and his team keep me up to date on a regular basics been sensitive but direct and honest.
On behalf of the family I would like to thank you all again for your first class service..... Read more
Seller
1st May 2022 (2 years ago)
A Pathan
Donna was amazing . She helped us through the entire flat buying journey . Very friendly and helpful in every way. Will approach them again in future if needed .Would highly recommend midland residential... Read more
Buyer
21st Apr 2022 (2 years ago)
B Driver
Peerless
From the very first phone call to thw company (with John Broadbent) it was clear that this company was better than the rest. When I tried to thank him for being so friendly and helpful he told me to wait until he found me a property first!
Our search for a rental property lasted a few months. In that time no other estate agent matched Midland residential in professionalism, effectiveness or quality of service. Additionally it became clear quite quickly that MR only worked with landlords with good quality housing.
In that time the MR team actually found us three properties that we could have gone forward with but we let go of the first two ourselves. John was there at each of our viewings and he was extremely friendly, helpful and professional. The MR team (mainly Lisa) kept us updated with properties that fit our requirements by email and by phone.
A massive thank you to Lisa, Reena, John and the rest of the team! You all deserve the best!... Read more
Tenant
10th Apr 2022 (2 years ago)
B saiyed
My experience with Midland Residential has been great so far. They only rent out the best properties. Genuinely helpful when they helped me decide on a place that was right for me. Smooth move in process and they've been quick to respond to any queries or issues. I would definitely recommend this agency to anyone looking to rent :D... Read more
Tenant
13th Feb 2022 (2 years ago)
F Girl
Would not recommend. Disorganised and time wasters.... Read more
11th Feb 2022 (2 years ago)
C purice
Very professional, we rented from this agency 7 years ago a flat, and probably if wasn't our kid need for more space, a garden etc, we will be still in that flat.
We recently moved to a house.
During the time spend in the flat, guys from agency they were very responsive and attentive, hands on I can say. When I had an issue from instance with boiler or something else they were there to help.
I only can say good words about them.
Big thumbs up for Sebastian (Sal) who made our life easier.
Very professional guy.
Loved time spend in that apartment, but it was time to move on.
Well done guys and whole team.
Wish you all the best.
Thank you Sebastian for everything!... Read more
Tenant
10th Dec 2021 (3 years ago)
J Brisband
We liked Ross from the moment he came to view the property we had to sell. He made the process very easy and handled our sale professionally. Communication was excellent and we were informed every step of the way. Our house was sold within 3 days.
Thankyou... Read more
Seller
13th Nov 2021 (3 years ago)
J B
Literally the worst business I have ever had the displeasure of using. They could barely keep track of our tenancg and on multiple occasions didn't reply to emails with questions about important matters. One staff member also tried causing rifts between current and ex tenants by lying about what had been said. If I could rate them lower I would. Do not use them.... Read more
Tenant
18th Aug 2021 (3 years ago)
A S
I would like to express my gratitude to Sal for making what could have been a nightmare tenant move out a seamless process!
He was very professional and knowledgeable. He worked hard to ensure the property was handed to the new tenant in an impeccable condition as I had handed to the agent.
Keep up the fantastic work Sal!
I must add that the agent is very helpful in terms of any after care/ plumbing/ certificate issues too!
Dr AS... Read more
Landlord
8th Jul 2021 (3 years ago)
S Foster
I was selling and buying a property at the same time and used Purplebricks to sell my property and bought through Midlands Residential. The difference in customer service was like night and day. Where communication from my Purplebricks estate agent was severely lacking, Ross from Midlands Residential was a godsend. He was very responsive to queries and kept me in the loop at all times. He ensured I was given a fair deal and supported me through what was a very stressful process. I cannot thank him enough.... Read more
Seller
3rd Jul 2021 (3 years ago)
Zainab
The process of buying a house through Midlands Residential has been exceptional from start to finish. We dealt with Ross, he was very helpful from the get go. He made arrangements so we were able to view the house as we were travelling from London. Every query throughout the process was responded to promptly, Ross and the team were always available via email and phone which helped massively. At one point, there was a chance the sale may not have gone through however Ross gave us his full support to ensure we made the right decision. In particular, we used the solicitor recommended by Ross and it’s the best decision we made hence completing our sale within 8 weeks. Ross was personable and professional, he supported the entire process, assisting to expedite where he was able to. I can’t thank him enough for allowing us to enjoy a stress free and quick process as first time buyers - a pleasure to deal with!... Read more
Buyer
1st Jul 2021 (3 years ago)
S Claire
So helpful and able to help with our needs, they always kept us in the loop, so to speak, and even though our house sale took ages (not their fault), Ross never gave up, and we finally got everything sorted.
Many Thanks
Claire & Norma... Read more
Seller
25th Jun 2021 (3 years ago)
Great agency! Sorted out our move in and move out process very helpful and understanding... Read more
Tenant
7th Jun 2021 (3 years ago)
P Popov
Great service... Read more
15th May 2021 (3 years ago)
P Firth
Just moved out of a property and they were great from start to finish. They were always helpful whenever I called and even in the lockdown, I called at 10pm when I couldn’t get my lights to work, they talked me through what to do and checked on me afterwards. Thank you Midland Residential have 6 stars instead.... Read more
Tenant
15th May 2021 (3 years ago)
A Chumber
Ross has helped us through the whole journey whilst getting the house. He handled everything with professionalism and moved the solicitors along so the process can be done with a timely manner even when there was barriers in the way. The house has provided us with a new life where we can start building and have something for our little boy. Will definitely recommend Midland Residential.... Read more
Buyer
22nd Apr 2021 (3 years ago)
D Chappo
Of all the account managers I have ever had, Shamim at the Great Barr branch has delivered nothing but an A* service from day one. It would not surprise me if Shamim was running the whole branch in the foreseeable future, or even owning her own estate agents. Also. Rina is one to watch - star in the making.... Read more
16th Feb 2021 (3 years ago)
A Singh
Excellent service from start to finish. Shamim helped out with everything with great professionalism , respond to emails straight away, highly recommended. Thanks midland residential.... Read more
25th Aug 2020 (4 years ago)
R Richardson
So good to meet an honest group of people. John and Ross I can’t thank you enough for the assistance you gave me.... Read more
15th Jul 2020 (4 years ago)
N Daphu
Ross Kola of Midland Residential provided an excellent level of service. Ross' professionalism was outstanding and he provided a fully tailored service. His dedication and meticulous approach in producing the marketing material was superb. He is a real asset to Midland Residential.... Read more
3rd Jul 2020 (4 years ago)
G Palmerfield
Midland Residential did a great of helping us sell our property, very professional got the best price possible.
Thanks to John and the team.... Read more
Seller
22nd Dec 2019 (5 years ago)
M Haley
5 stars isn't enough to reflect the service we have received from these guys. John and the team have been truly amazing with our purchase of our forever home. We were kept fully updated and it was so refreshing to be treated like humans with feeling unlike the way other Estate Agencies are programmed to work.
These guys know how to work with people and how much of a stressful time it is when finding a new home and moving, they do what they can to make it as easy as possible..
We cant thank Midland enough for helping us during a really stressful time. Thank you!!... Read more
Buyer
8th Aug 2019 (5 years ago)
J Begum
We want to acknowledge John and Reena and express our gratitude for supporting us on our journey of discovering our new home. Working with them was so straightforward and simple, we felt supported and they guided us, provided what steps to take and the information needed to make a choice, and we got to feel like we were a team.
I remember the first conversation I had with Reena, I was disheartened after the first Estate Agent let me down although they accepted my offer and also discussing how I was finding it difficult to secure a home but that one conversation has changed our life and today all due to John we have got our first home. John supported and kept us updated throughout the purchase.
We always are first to give negative reviews but forget to appreciate and review good work.
They are one of the bestest estate agent that I have come across. They are very genuine and I would strongly recommend not only to my friends and family but everyone else who is reading this review that you should use them.
Midland Residential team are simply great.
Keep up the hard work!!!... Read more
Buyer
13th Jun 2019 (5 years ago)
R Ahmed
My experience with Midland Residential was very positive, they have sold my house within 3 wks and have got the askibg price. John and the team provided excellent customer service and kept me updated. I would highly recommend them.... Read more
Seller
31st May 2019 (5 years ago)
S Ali
John, Donna and the team were very helpfully with the purchase of my new house. From my initial call to inquire about it and through the difficulties I faced with the vendor's solicitor. They kept me updated and chased both the vendor and their solicitor to speed up the process. They made sure they kept their promises of calling back and never had to chase them. They made a stressful process more manageable. I highly recommend them and couldn't thank them enough. Thank you for all your help.... Read more
Buyer
15th Apr 2019 (5 years ago)
S hussain
I have had a very pleasant experience with Midlands residential. I had a terrible time with the solicitors when I purchased my property, but John chased up the progress for me, and kept me up to date. Reena was also great. I never felt inadequate, and was always made to feel welcome when asking for updates. They did not need to chase up any queries but they went above and beyond. I would always recommend Midlands residential, as anyone who uses them will not walk away disappointed. Thank you John and team you guys do such a brilliant job!!!! ??... Read more
Buyer
9th Apr 2019 (5 years ago)
A Raihan
Very poor service.... Read more
17th Sep 2018 (6 years ago)
A 786
great personal service... Read more
30th Jan 2017 (7 years ago)
R Al-Musa
A truly positive experience with this agent. Both Ross and Donna were brilliant and pointed me in the right direction. Very professional and a beautiful looking shop. I will recommend my family and friends.... Read more
30th Oct 2015 (9 years ago)
M Lattaro
My experience with Midland Residential was absolutely positive.
The team is professional, knowledgeable and friendly.
Ross helped me finding the right property for the right price and with all the paper work involved in this type of transactions: I can't praise him highly enough!
I would definitely recommend him and his agency for anybody looking to buy/rent a property in Birmingham.... Read more
30th Oct 2015 (9 years ago)