Ever helpful with ever step of the process.... Read more
Seller
1st Mar 2025 (24 days ago)
S Baker
Needed a valuation for my apartment. Aex was absolutely amazing, and having done lots of research, came back with a fair and reasonable valuation. Thanks Alex - much appreciated ????... Read more
25th Oct 2024 (22 weeks ago)
S Manly
Friendly, very knowledgable and genuinely wanting the best for us. Many thanks!... Read more
14th Oct 2024 (23 weeks ago)
R Miller
I have felt the Miles and Barr Team have been Amazing from the first meeting with Rueben Shanley - Tait who showed us around Properties who was polite and kind to then meeting, Maddie Cleary the Sale negotiator who was a power house of information and made us feel in safe hands. When our sale moved on to the next level I was sad to not be dealing with Maddie and then we were placed into the very capable hands of Melissa Scarsbrook the Sales Progressor. Melissa was amazing as soon as something was going to happen or changes as we were in a chain we would be informed. As a company Miles and Barr's Team Maddie and Melissa are outstanding in how they make you feel comfortable.
Very professional Staff who go the extra mile to help achieve satisfaction. Exchanged this morning Thank you... Read more
Seller
26th Sep 2024 (5 mo. ago)
A Griffiths
Miles and Barr at Herne Bay were absolutely wonderful! I dealt mostly with Alex, Maddie, Olivia, Reuben and Courtney and they were all great. I was a somewhat anxious client and they were very patient. Nothing was too much trouble, they kept me updated, returned calls, etc. I couldn’t have asked for more. Thank you all!... Read more
24th Sep 2024 (6 mo. ago)
A Joshua
Excellent agent very knowledgeable and very patient to ensuring I have all the correct information.... Read more
12th Sep 2024 (6 mo. ago)
K Self
Our recent experience with Miles & Barr has been faultless. Alex Munn in particular acted professionally and with integrity throughout the process. I have no hesitation in recommending our local Estate Agent - Miles & Barr.... Read more
M MD
Really pleased with the professional service we received from Alex at Miles and Barr Herne Bay. We were happy with the valuation, and the team worked quickly to fit us in when we found a house we liked. Very knowledgeable, friendly team, and respectful of our wishes for sale.... Read more
Seller
31st Jul 2024 (7 mo. ago)
T Harding
Alex Munn came around to give us a valuation of our house,
He was polite, friendly and professional,
He gave us the honest value which we respected him for, he gave us an insight on the housing market and how things are moving at the moment,
Would highly recommend.
Thanks Alex..... Read more
Seller
30th Jul 2024 (7 mo. ago)
Dan_178
Reuben, Liv and Maddie were great at providing me ideas about where to live in Herne Bay and sent me some good properties to help me with my search! I will definitely go to this branch again!... Read more
29th Jun 2024 (8 mo. ago)
Seth
Rueben is a top bloke, really helpful and always gave good advice. Very knowledgeable when it comes to herne bay and the local area 5 stars for me ????... Read more
29th Jun 2024 (8 mo. ago)
J Overton
When I inquired about an intriguing property Rueben was very hasty and helpful.... Read more
29th Jun 2024 (8 mo. ago)
K white
Finding and purchasing a new home is very stressful but my experience with Miles and Barr was a dream. Maddie dealt with everything professionally and efficiently.... Read more
Buyer
22nd Jun 2024 (9 mo. ago)
C Deakins
Reuben is probably the most helpful engaging estate agent I have ever met. Reuben facilitated several viewings for me and although I wasn’t able to find my perfect property he was always helpful and positive throughout. Reuben is a young man obviously at the start of his career . I’m sure he will be very successful .... Read more
22nd Jun 2024 (9 mo. ago)
M O'Connor
Excellent help and guidance from Reuben at Miles and Barr Herne Bay. We viewed 2 properties with Reuben, he was very friendly and knowledgeable. Great service and can definitely recommend... Read more
21st Jun 2024 (9 mo. ago)
T jones
Have recently sold my property with the minimum of fuss by Maddie & Reuben of Miles & Barr Herne Bay in approximately 3 weeks. Cannot speak higher of their expertise and patience during the process, Would certainly recommend them to anyone. Lovely video too.... Read more
Seller
10th Jun 2024 (9 mo. ago)
Griff

So far, a great sales experience from this Miles&Barr Branch. As a FTB I was fairly apprehensive and certainly new to the process of buying a house. Reuben showed us around the property twice, and instantly came across as friendly and likeable, making each viewing a breeze and quite a laugh too! Very professional and organised, he was instrumental in creating an atmosphere where we could enjoy viewing the house - and was certainly our favourite estate agent we had in our search of a property.
Once I had interest in the property I was sent over to Maddie, who quite literally saved the day in what is a very turbulent market at the moment. Very contactable and incredibly knowledgable, she was instrumental in getting an agreeable offer between myself and the vendor.
I don't usually write reviews so I hope this goes to show the good impression they have left with me and my family. All the best for the future guys!
PS: Just note their head office (not this branch), calls with ID checks and attempts to sign you up to the solictors and finanical brokers. Make sure the property is the one you want, the offer is accepted, and you have the finances ready to proceed as I don't believe these services refundable and they are (the head office - not the branch) eager to get you on board with these comission based products/services.... Read more
Buyer
7th Jun 2024 (9 mo. ago)
D Jordan
We had a couple of viewings with Reuben @ Miles & Barr. Really nice guy, helpful, polite and punctual. Unfortunately the property wasn't for us but we hope to deal with him again as our search continues.... Read more
E Cleverley
Really impressed with how professional and friendly the staff are. Bumped into Reuben and he was very knowledgeable and helpful when I asked about the market at the moment... Read more
19th May 2024 (10 mo. ago)
J Batty
I contacted Alex Munn for a house valuation this month and was greatly impressed by his enthusiasm and willingness to assist. He provided up to date information on recent and current local comparable properties on the market and gave me a valuable insight into factors affecting house valuations and how to best show the features of my own property. Great service thanks Alex.... Read more
Seller
29th Apr 2024 (10 mo. ago)
B Purdell
We had an excellent experience with Miles & Barr Estate Agents Herne Bay. Alex was nothing but polite and helpful. A pleasure to do business with.... Read more
17th Apr 2024 (11 mo. ago)
A Broad
I requested an up to date market valuation of my property by Alex Munn. Alex was friendly, professional and curteous. He had extensive knowledge of the current property market and factors which could affect the market going forward. Alex shared extensive information about how Miles and Barr market properties. I would recommend him if you are considering marketing your property.... Read more
Seller
15th Apr 2024 (11 mo. ago)
M Fisher
I loved the place. We were shown around by Reuben, who was a great mixture of friendly, helpful and professional. He called back later, as promised, with additional information about the property that we had asked about. He gave us plenty of time to look around without making us feel hurried. I'm so hoping we can sell ours quickly before this place goes. It has everything about it to make it a great future home.... Read more
1st Apr 2024 (11 mo. ago)
R Brown
We have recently entered into a sale and purchase with your office in Herne Bay and have been asked to complete this review.
All contact with your staff staff has been excellent and efficient and we have very much been taken with with Rueben,Maddie and Olivia who at times gone above and beyond what was expected and so am very happy to give this review this evening.... Read more
Seller
29th Mar 2024 (11 mo. ago)
M Clarke
Bought my property through Miles & Barr, excellent customer service. Mainly dealt with Olivia, who was always friendly and professional, gave enough information on the property but plenty of time and space to look around. Olivia has gone above and beyond after purchase to still ensure everything is finalised. Cannot thank her enough.... Read more
Buyer
28th Mar 2024 (11 mo. ago)
M Marriott
Reuben was very welcoming at the property,
Showed us around answered all the questions we asked, told us a little of the area as we will be new to Herne bay,
I found him a very polite & charming young man, so definitely a 5* in my opinion.... Read more
27th Mar 2024 (11 mo. ago)
J Lennard
Olivia was a great help and very knowledgeable... Read more
23rd Mar 2024 (1 year ago)
C Handcock
Olivia was great help when I started looking for my first property, I would recommend miles & Barr if your looking in Herne Bay... Read more
21st Mar 2024 (1 year ago)
P Petrou
Very helpful and friendly agents... Read more
21st Mar 2024 (1 year ago)
G Rignall
Olivia was so helpful and professional throughout my dealings with her, Thankyou!... Read more
21st Mar 2024 (1 year ago)
H Miller
Really impressed with the staff’s professionalism. Olivia was extra friendly and helpful, and was able to accommodate us during this stressful time!... Read more
21st Mar 2024 (1 year ago)
S Warren
Olivia was extremely helpful and friendly thank you... Read more
21st Mar 2024 (1 year ago)
A Jordan
Olivia who I had been exchanging emails with regarding a couple of property was fantastic, quick with her responses and happy to answer any question I had. It was nice that is was also Olivia who came to show me around one of the properties which was great, very friendly and gave me plenty of time to look around. Very knowledge and easy to ask question too.... Read more
20th Mar 2024 (1 year ago)
W Joseph
Been to view two properties with Reuben Shanley-Tait at the Herne Bay branch of Miles & Barr. Very impressed with how prepared he was and the bottomless amount of patience he had in answering my questions, which he never failed to follow up for me.... Read more
14th Mar 2024 (1 year ago)
A Griffiths
Really helpful staff, few problems getting house to the market - my fault - but acted very speedily once I was ready to go ahead. First viewings yesterday - thanks to Reuben who did the viewings, was punctual and kept me well-informed. Very glad I instructed this firm. 5 stars to him and everyone at the branch. Thank you.... Read more
Seller
14th Mar 2024 (1 year ago)
N bull
Miles and Barr have made the house sale process really straight forward, the app is helpful and they responded quickly to amendments I requested. Reuben has been really good at keeping in touch with me through the house sale process, notifying me of upcoming viewings and checking in periodically to make sure I’m happy with everything.... Read more
Seller
13th Mar 2024 (1 year ago)
M Miller
Olivia Petri was great when I called asking for advice and she pointed me in the right direction and made me feel at ease. I’m most definitely going to use these guys again :)... Read more
12th Mar 2024 (1 year ago)
K Annoot
Reuben was really helpful and polite. Answered any questions we had and explained what would happen next.... Read more
11th Mar 2024 (1 year ago)
T Rigden
We have had the pleasure of Rueben show us around 2 properties in the last month. We could not have asked for a lovelier young man, he is clearly happy in his job.
He has shown a passion for property and a keenness to give you the information about the property and the area it is in.
We have left both properties feeling fully informed and couldn’t have been happier with the service offered.
Many Thanks... Read more
11th Mar 2024 (1 year ago)
Louis
Thank you for showing me around... Read more
12th Jan 2024 (1 year ago)
A Patey
Such a warm and professional interaction with Mia Stevens. Making me feel at ease when looking for a new property... Read more
12th Jan 2024 (1 year ago)
P Dancer
My wife and I viewed a property with the Miles and barr agent Mia, she was excellent in answering all our questions and was extremely knowledgeable about everything. Highly recommend her as an agent and I think Miles and Barr should be proud to have someone like her representing the company. Credit where credit is due!????????... Read more
12th Jan 2024 (1 year ago)
J Loomis
Wonderful service, Mia has been lovely at every point of contact.... Read more
12th Jan 2024 (1 year ago)
C Lumpkin
Lovely lady... Read more
9th Jan 2024 (1 year ago)
J Fox
I have had a fantastic experience working with the Miles & Barr Land & New Homes team over the past months. Their expertise, experience and knowledge of the Kent market is unparalleled and I'd recommend them to any potential buyers or sellers. The sales process with Miles & Barr runs smoothly, their sales progressors are friendly and resourceful and their agents are communicative, personable and professional. A real five-star service.... Read more
3rd Jan 2024 (1 year ago)
L ODonnell
Maddie from the Herne Bay branch was so helpful regarding some information about a property I was interested in. Definitely ask for her if you want real customer service with professionalism, confidence, knowledge and a genuine interest in helping you.... Read more
3rd Jan 2024 (1 year ago)
E Stevens
Was interested in shared ownership properties, had a useful chat with Maddie who managed to set up a call in no time for me to find out more information. So helpful and efficient... Read more
3rd Jan 2024 (1 year ago)
C Winson
Very good service. Maddie showed us around a property and was helpful and well informed.... Read more
2nd Jan 2024 (1 year ago)
C Bostock
Following a recent visit to the Miles and Barr Hernebay branch with my
Brother I felt compelled to leave a review with how we were treated and felt with, a young lady called Maddie who was commitment to excellence, market knowledge, and unwavering dedication to client satisfaction, I would recommend her services to anyone in the Hernebay area!... Read more
2nd Jan 2024 (1 year ago)
E Hammet
I spoke to a very professional estate agent I believe called Maddie, at Miles & Barr Herne Bay. Maddie was very helpful, kind and well informed about the housing market. I would highly recommend Miles and Barr Herne Bay, specifically Maddie.... Read more
2nd Jan 2024 (1 year ago)
O bostock
Miles & Barr brilliant estate agents, Maddie in particular was super helpful and knowledgeable on the current housing market, would highly recommend if you are looking in the Herne Bay area.... Read more
2nd Jan 2024 (1 year ago)
O Relf
I went into Miles and Barr Herne Bay enquiring about a property and spoke to a young lady called Maddie. She was very professional, knowledgeable and listened to our needs and tried hard to accommodate us. Top notch service!... Read more
2nd Jan 2024 (1 year ago)
S Sheriyar
Maddie at the Herne Bay branch has been amazing! Thank you so much for guiding us through what otherwise would have been a very stressful experience.... Read more
2nd Jan 2024 (1 year ago)
We have had a great experience with Miles & Barr.
From the moment I expressed an interest in selling our house the branch manager and his team were involved. They made us feel very comfortable throughout the process and were professional at all times.
We were very happy with there whole selling package and have no complaints at all.... Read more
Seller
2nd Oct 2023 (1 year ago)
O Sykes
From start to finish, Miles and Barr Herne Bay were extremely helpful, from organising viewings of the property to exchanging contracts. As a first time buyer, it made our experience a lot less stressful than we thought it would be. Emily kept us updated throughout the process and we couldn’t be more grateful to the whole team with their support during this.... Read more
Buyer
21st Aug 2023 (1 year ago)
Lune
Recieved weekly calls for updates on the case progression which were wonderful to put my mind at ease that the purchase was going as expected... Read more
Buyer
7th Aug 2023 (1 year ago)
P Thompson
Very professional and friendly, we were kept informed and managed to complete quickly.... Read more
31st Jul 2023 (1 year ago)
M Lewis
A positive experience all around... Read more
21st Jul 2023 (1 year ago)
M Emptage
Amazing estate agent highly recommend emily very good at her job always helped up out and got everything sorted when it needed to very happy... Read more
14th Jul 2023 (1 year ago)
G Abrahart
I have used Miles & Barr in Herne Bay to purchase, let out and also sell my flat. I was very happy with the professional and friendly service throughout.... Read more
Seller
7th Jul 2023 (1 year ago)
T Lester
Brilliant company. Definitely recommended.... Read more
26th Jun 2023 (1 year ago)
L Fitzsimmons
A first class service from the moment I decided to use Miles and Barr to the day of completion. It was tricky at times due to myself and my partner selling two houses and buying one especially as we were dead lined and had to exchange within 5 day! Miles and Barr worked hard with all parties to ensure that this happened and I am so grateful.... Read more
Seller
9th Jun 2023 (1 year ago)
T James
Amazing service. Couldn’t fault them! They made our move so enjoyable and quick. Will be using them again in the future.... Read more
25th Apr 2023 (1 year ago)
L Chalkley
I commend and recommend Alex for property appraisals. He flowed through my property providing constructive comments while assessing and measuring; a very informed valuation. Thank you Alex.... Read more
18th Apr 2023 (1 year ago)
J Woods
Miles and Barr have been a wonderful Estate Agency to work with in these very difficult times of economic slowdowns, strikes, wars, and mortgage chaos. The whole team has been very attentive and very quick to update me on the results of viewings on my property. They gave honest and good advice and went out of their way to contact members of the public who had showed interest in other properties in the past but had not settled on anything. It was just one of these 'past interests' which ended up purchasing my property. Thank you Miles & Barr for going those extra miles to get a resolution. Much appreciated.... Read more
Seller
28th Feb 2023 (2 years ago)
B Knight
At My request Miles & Barr valued my house recently and during the process Adam Mansfield the Branch Manager was courteous, professional and provided a fist class service.... Read more
Seller
21st Feb 2023 (2 years ago)
B Garaway
Hello I found some of the staff very pushy in that I was offered a place at 9am, I had messaged my landlord and was waiting for him to get back to me. I then got a call in a little while I explained I was just waiting for my landlord to confirm it was ok to move out three months early, to which he replied that their manger would be pushing them to go to the next person on the list by the afternoon I explained it wouldn’t be long. Just before 12 noon I rang to confirm I would take the property and pay the 5 week’s deposit and was told that they had already let it. At no time on the phone call earlier did he say that he was going ahead with someone else. I think this is very bad practice and found them very condescending in telling me that in future I should notify my landlord first. I was brought up to be courteous shame the same doesn’t apply here.... Read more
Tenant
7th Feb 2023 (2 years ago)
A Sharman
Polite, friendly and welcoming.... Read more
20th Oct 2022 (2 years ago)
N Williams
Debbie, Zee, Amber and Steven, from all different parts of the business, from viewings to mortgage advice, have been exceptional. I have felt very comfortable with their expertise and personability throughout every stage of the process, and would recommend Miles and Barr to anyone.... Read more
17th Oct 2022 (2 years ago)
E Corr
Good experience with Miles And Barr, professional and friendly, with good knowledge of the local property market.... Read more
16th Oct 2022 (2 years ago)
L Carr
Miles & Barr lettings has been the worst ever experience, they have been appalling.
We opted for the fully managed service as we live far from the property, when repairs need to be done, we had to chase them for quotes tirelessly , resulting in most cases us having to find the trades to do the work, also inspections between tenants was in accurate, we have a situation where tenants have left rubbish and we have had to foot the bills to have it removed, as it was not followed through on, after final inspections, property gone missing from the inventory.
I have just spent hours on the phone with utility companies as they were not informed of our address to forward the bills, once tenants had moved out.
The list goes on.
My advise is to carefully select your agent.... Read more
Landlord
12th Oct 2022 (2 years ago)
A Interest

I contacted miles and Barr about a property I was interested in renting after a 25 min initial conversation where the lady took a lot of information from me we finally arranged a viewing due to my circumstances being in my first year of being self employed I knew I had to have a guarantor to protect the potential new landlord I even offered to pay a full tenancy upfront so I left them with a few questions to be answered I was fully assured the answers would be given to me at the viewing so I attended the viewing a week later spoke to the agent at the viewing about my questions and she had no idea that she was due to answer the questions I initially had but reassured me she would find my answers by the following day and credit where it is due she did have the required answers the next day which gave me confidence to proceed with the application process to obtain a tenancy so I completed the application to the landlord to see if they would accept me applying for a tenancy I also made the office aware that I needed a response within 2 weeks as I would have to serve notice at my current property by the following Friday I had heard nothing by the Thursday so I called them to see if any progress had been made I was told that they had not heard from the landlord but would chase them for me I sill had heard nothing by the following Monday so called again and was fed the same line I called again that afternoon again was told the same I was also told the office don’t appreciate being pestered and they would call me when they heard from the landlord on the Tuesday they called to inform me the landlord had declined my application due to their insurance stipulating the tenant needed to be in a paye roll to validate the insurance with my knowledge of insurance I made a counter offer where I offered to cover the cost of the change of insurance where a guarantor would be acceptable and could even pay a full tenancy upfront I was told they would put this offer to the landlord I had heard nothing by the Thursday knowing I needed to serve notice the following day if accepted I called that morning was fed the same line they had not heard from the landlord I called again that afternoon and got no answer so I called 3 times in a row still no answer I used a friends phone to call immediately after as I suspected they was ignoring my number and surprise surprise they answered this time I was told they still had not heard from the landlord but also that the landlord is not going to accept my offer anyway so should just give up and leave them alone I believe that they didn’t even bother to contact the landlord with my counteroffer because they got annoyed with me calling to chase them up as often as i did I have since seen 5 other properties that would meet my needs but as soon as I see they are listed with miles and Barr I skip past them as the customer service is diabolical at best and clearly the estate agents are playing god with the potential tenants behind the back of the landlords I can’t express enough how much I would recommend potential tenants avoid using miles and Barr
UPDATE 15/09/2018
Following the owners response over a month ago where they clearly state they will contact me directly I have still had no contact from them at all it looks like they have swept my review under the carpet, if I ever do hear from them I will update again with the outcome
UPDATE 21/04/2019
now 8 months in to this “investigation “ that miles and Barr “claim” to be carrying out, where I have still not received any form of communication, either this is the most in-depth investigation carried out in history or there was never an investigation started, I can confidently claim the latter is most likely the case and the original owner response issued was to give the impression that miles and Barr have an active customer service team to deal with customer complaints unfortunately this appears to be a phantom aspect of miles and Barr. Should this investigation ever materialise I will update this review accordingly.
UPDATE 08/09/2022
Still had no response... Read more
Tenant
8th Sep 2022 (2 years ago)
L Brooke
Awful awful service! Staff will ignore multiple important emails and reply to what they want to reply to, ignoring anything else in the messages they do reply to, lie to their customers on a daily basis, there are no communication skills and overall the company loves to commit to gross malpractice.
Avoid this company unless you want to pay for a service that doesn’t give you what you are paying for. Minus 5 stars... Read more
22nd Aug 2022 (2 years ago)
M Pearson
Brilliant estate agents... Read more
30th Jul 2022 (2 years ago)
R Roper
Joesph Libby was my first contact who was very helpful at the Dover Office not the Herne Bay office which this survey addressed me as using but without ticking the box I would be unable to complete this survey.
This sale took nearly 1 year to complete due to buyers trying before contracts were exchanged to offer a lower than agreed price and wasting everyone’s time & money.... Read more
Seller
31st May 2022 (2 years ago)
S Wilson
Not really one for leaving reviews but had to say how professional Alex was as I'm selling my home.. And all the team at herne bay have made it all STRESS FREE ..... Read more
Seller
21st Apr 2022 (2 years ago)
J Spencer
Hung up on me three times in a row. Could hear background noise so had definitely been answered and then put down again.... Read more
19th Apr 2022 (2 years ago)
A Duffy
Really knowledgeable staff with great communication. The whole process was made as easy as possible. Thanks Miles & Barr :)... Read more
14th Apr 2022 (2 years ago)
C Wilkins
Luke Jackson was very friendly and helpful, the team were all welcoming and approachable.
Would highly recommend.... Read more
14th Apr 2022 (2 years ago)
S Hocking
My experience with Miles and Barr Herne Bay was nothing but flawless. Communication was brilliant and always consistent, and overall the service was exemplary. Would highly recommend.... Read more
14th Apr 2022 (2 years ago)
F Sung
Pushy... Read more
12th Apr 2022 (2 years ago)
Y Randolph

I was initially impressed with the letting agent's enthusiasm for our custom, and first impressions were good. They had a well presented, contemporary office with a team of smart and professional looking people. The first impression was wrong.
We paid the "holding deposit" for the property to secure it's lease to us and was told that although our home insurance would be paying the rent (we had to move out of our owned property for building work to commence), we would need to pay the holding deposit, that would be paid back directly to us once the security deposit was paid.
Upon payment of the security deposit, I had to battle with Intire to pay our holding deposit back to us because company policy was to deduct this from the first rental payment. This was a clear contradiction of the reassurance of the member of staff we discussed this with initially. Anyway, after an arduous battle, I managed to get my holding deposit back after being made to feel like a trouble causer and a problem customer.
Upon moving into the house that looked as though it hadn't seen a clean since the mid '90's, We promptly bleached, cleaned and scrubbed every surface to make it hygienic and functional.
After various other battles with the agents over little things, our lease was up and it was time to move out. Again, we bleached, cleaned and tidied the whole house to a much higher standard than when we first arrived. Upon inspection by the agents, they identified a number of leaves on the ground in the back garden. (of course there were, it was January 13th and for the last month or two, we had seen nothing but torrential rain and wind!). The landlord said that this would need to be cleared and they would get a quote for it. The garden was roughly 5 metres by 5 metres and consisted of a flagstone path and a pebbled area.
The initial quote was for £145! I offered to clear the leaves myself and did this on the Saturday morning. Again, the wind and rain meant that the ground was soaked. I collected the leaves from all the flagged area and the majority from the pebbled area however, removing the last of the leaves from the pebbled area would have resulted in the pebbles being taken with the leaves due to the excess water adherence. This was explained to the letting agents however, this was quickly disregarded and I am now currently battling with the landlord over the £50 they are trying to deduct from the security deposit that they claim to have paid to a gardener for leaf collection. I only hope that the next tenant has more control over the weather systems in the UK than I do otherwise they too will be in an outrageous position when they come to collect their security deposit.
I feel as though we have been treated like nothing more than petty criminals during our rental experience with Intire and would actively discourage anyone from using them in future.... Read more
Tenant
12th Apr 2022 (2 years ago)
S Sydlo
poor communication and unprofessional do not recommend... Read more
11th Apr 2022 (2 years ago)
M Calendar
Unprofessional. One of the largest chains in the area which may explain the lack of "personal touch".... Read more
11th Apr 2022 (2 years ago)
H Spade
Poor communications and then hard selling/pestering. Very put off.... Read more
11th Apr 2022 (2 years ago)
M Trantham

I'm not one for complaints specifically or indeed reviews in general but felt in this situation I'd be remiss not to post this publicly.
I'm looking to move down from London and wqs quite charmed by the Herne Bay area. Last week I visited the Herne Bay branch of Miles & Barr as part of a recce of the area.
When I entered the staff were busy so I waited patiently by the front door. Staff members finished up one by one but, for whatever reason, did not catch my eye or engage. Fine - it happens - not the best service but potentially they had something important to note or capture before greeting a potential client.
The straw that broke the camel's back was when not a customer who came in after me was seen first. Initially I thought it an error - until it happened again!
Mortified, I left. Quite upset.
Again, I like to think of myself not as one who complains or whinges. But in this case I feel it's necessary so that management/the corporate office are aware.
In the meantime I've taken my business elsewhere. I genuinely hope you can do better.... Read more
4th Apr 2022 (2 years ago)
G Golding
From start to finish the whole team goes above and beyond to make the journey as easy as possible! Will be going back in the future!... Read more
1st Mar 2022 (3 years ago)
L Carey
Zymante (Zee) has provided a great service, friendly, approachable and supportive whilst purchasing our property. We would use Miles & Barr, Herne Bay, again in a heart beat! Thank you... Read more
Buyer
22nd Feb 2022 (3 years ago)
J Fewins
Front the first visit to the last, Miles and Barr were very professional and helpful with all aspects of our sale. They communicated with us at all stages of the process
We would highly recommend their services to anyone interested in buying or selling their property.... Read more
Seller
27th Jan 2022 (3 years ago)
The service provided was over & above what I expected.
The team work well together & always got back to me quickly with any enquiry. Would definitely recommend. ... Read more
Seller
11th Jan 2022 (3 years ago)
A Owen
Louise has been absolutely fantastic throughout the process of purchasing our new house.
She is so prompt at answering any questions and has done plenty of chasing with others in the chain.
A very friendly and professional service all round.... Read more
Buyer
10th Jan 2022 (3 years ago)
S Crosse
Firstly thank you to the team at Miles and Barr’s Herne Bay Office for helping me with my search and eventual purchase of my home in the town .
Although the first house I was shown by Alex wasn’t quite right for me the team kept me updated and the second property again shown to me by Alex was perfect although it needs total renovation it was the blank canvas I was looking for , from the second viewing handled by Becky the team kept me informed and found the answers to any questions I had .
My thanks again to the team and especially to Alex who handled my viewings and queries with great professionalism .... Read more
Buyer
10th Jan 2022 (3 years ago)
R Rolfe
we purchased a property through Miles and Barr. Even though the transaction was slow, we were kept informed at every stage . i cant thank Louise Daly enough she is so kind polite and very professional . highly recommended for a first class service... Read more
Buyer
3rd Sep 2021 (3 years ago)
M Barren
Everyone we dealt with was at Miles & Barr was friendly, helpful and super-efficient. Five stars.... Read more
13th Aug 2021 (3 years ago)
C Hawken
Great service all round, but Louise Daly was fantastic. So helpful. Kept me updated regularly. Thank you.... Read more
22nd Jul 2021 (3 years ago)
C monticolombi
Found Miles & barr an exceptional team to work with... Read more
18th Jul 2021 (3 years ago)
R Hollywood
We had a great experience with Miles and Barr through the offer process. We worked with Zee who was very friendly and helped to secure the property we wanted. Having someone who is responsive and understands that it is an exciting and stressful point made the process a lot easier... Read more
Buyer
17th Jun 2021 (3 years ago)
H P
Zee did the viewing and assisted us with the purchase of our house, she was very professional and kept us informed along the way.... Read more
Buyer
14th May 2021 (3 years ago)
K Holland
We had been looking for a second investment property in the Herne Bay area for several months. Sadly such property’s seem to be sort after, having registered our budget and cash buyer status will all agencies in Herne Bay Miles and Barr really did deliver. They organised a sameday viewing. We were met at the vacant property by Lewis who lets us look around without any hard sale or pressure, he had great local knowledge and was a genuinely nice chap. We are now awaiting the exchange and completion of our purchase, but I feel happy that M&B have our best interests at heart, not just those of the seller. Highly recommend and would use again.... Read more
Buyer
21st Apr 2021 (3 years ago)
S 01227
Was dealt with by Zymante who was an absolute pleasure to work with!!... Read more
15th Apr 2021 (3 years ago)
S Jones
Both Matthew and Zee have been very professional .Zee worked very hard today to secure an offer on a property she was friendly & efficient... Read more
Seller
25th Mar 2021 (3 years ago)
G Harris
Friendly, helpful staff members who made the process smooth. Matthew helped me find my first home and I couldn't be happier.... Read more
Buyer
18th Mar 2021 (4 years ago)
I Undzyte
Overall an outstanding company to deal with with friendly staff who genuinely listen to your needs. I also spoke to their mortgage advisor who was extremely helpful and explored different options for me. I mostly dealt with a lady called Zee who i couldnt fault!... Read more
18th Mar 2021 (4 years ago)
G Dynes
' 1st class service from start to finish in every way, Highly recommended '
Couldn’t be more happy with the service and professionalism from start to finish, great communication and service. I mostly dealt with Justine, who was excellent.... Read more
18th Mar 2021 (4 years ago)
C John
Have used Miles and Barr a few times now and always find them really helpful. There advice is professional and honest. Herne Bay branch have a great team.... Read more
18th Mar 2021 (4 years ago)
J Walsh
Our purchase from miles and barr completed last week. At the time of viewing, Lewis from the Herne Bay Branch showed us round. Very friendly,professional, answered all our questions and was very informative
We were very pleased overall with the service we recieved. And the helpfulness and friendliness of staff.
Many thanks... Read more
Buyer
17th Mar 2021 (4 years ago)
G Kaby
Sold our house with them. Good helpful and professional.... Read more
Seller
16th Mar 2021 (4 years ago)
C W
Awful service and hard selling
This firm are simply incapable of returning your calls and when I did eventually manage to speak to someone with regards to a viewing, I was told that it was 'government policy' to speak to an agent's mortgage advisor before allowing a viewing. !? When challenged on this claim, they then stated it was in fact their company policy to speak to their in office 'Independent ' mortgage advisor before they would allow me to arrange a viewing. I explained my mortgage was in place and I had no wish to speak to them, but they insisted or would refuse the viewing !? Not just terrible customer service for prospective buyers, but not ideal for the seller either. I would avoid at all costs.... Read more
16th Mar 2021 (4 years ago)
I Roberts
I would not hesitate to recommend Miles & Barr to friends and family. The whole team were super helpful and were able to find me a property quickly. I mostly dealt with Matthew who was extremely accommodating with my property search even helping me on his day off. Highly recommend!... Read more
Buyer
16th Mar 2021 (4 years ago)
A P
The team were very helpful in my property search, i was in regular contact with Zee who was very polite and professional. Top marks... Read more
16th Mar 2021 (4 years ago)
D M
Polite & friendly. Made general enquiries about bungalow's for sale in and around the area.... Read more
15th Mar 2021 (4 years ago)
C Clements
Fast and professional responses. The team couldn’t do enough to help us. Strongly recommend... Read more
15th Mar 2021 (4 years ago)
J Seato
I'm looking to move to Herne Bay in the future and all of the staff were so helpful and knowledgeable with all of my questions. I couldn't recommend them enough... Read more
15th Mar 2021 (4 years ago)
M Tresise
Great experience with Miles & Barr! Had great pleasure in dealing with this branch with special mention for Zee, she was so helpful keeping me up to date with new properties!... Read more
15th Mar 2021 (4 years ago)
D Tonks
Very impressed so far with the service and information provided by Lewis and the team.... Read more
10th Mar 2021 (4 years ago)
L Rose
We have dealt with Matthew in the herne bay miles and Barr branch. He has been super helpful the whole way through, really took the time to get to know us and exactly what we where looking for. Matthew always came back to us within an hour for any questions we had which couldn't be answered straight away... Read more
4th Mar 2021 (4 years ago)
E Baird
Zee has been exceptionally helpful during my move. I am relocating and so diaries and logistics can be challenging but Zee has made it a lot easier for me. She has been approachable and helpful from day 1, and always responsive via mail and phonecalls. She also knows her stuff! I have friends who are also relocating and selling and I will recommend Zee and Miles and Barr exclusively. Thanks Zee for making a stressful challenging experience much easier and enjoyable.... Read more
22nd Feb 2021 (4 years ago)
S playy
We have had such a great experience buying our first home. Thank you so much Miles & Barr for all your help along the way! Everyone at Miles and Barr (Herne Bay) were really helpful and informative which really helped us as we were new to the process & didn't really have a clue what we were doing. Special thanks to Justine and Susan who have been brilliant throughout! Highly recommend.... Read more
Buyer
19th Feb 2021 (4 years ago)
K Robson
A huge thank you for such a fantastic and professional service. Lewis was really helpful during our property search. He was always on hand to deal with any problems or queries. Brilliant service, thank you Lewis.... Read more
17th Feb 2021 (4 years ago)
J Bains
Recommend Miles & Barr very happy with the service we received from start to finish. The team were all professional, Matthew was extremely helpful and always went the extra mile to ensure we were happy and the process went smoothly.... Read more
17th Feb 2021 (4 years ago)
Z Wallis
Excellent Service throughout, would highly recommend them... Read more
16th Feb 2021 (4 years ago)
A Stiller
After a slightly stressful start to our experience we were very happy with the help and communication we received. Andy was very helpful with any concerns I had and kept us up to date throughout the whole process. He is a very cheer full man and also happy to speak to me and take the time to explain things.... Read more
16th Feb 2021 (4 years ago)
L Pain
Great professionalism really helped with selling our property. Highly recommended... Read more
Seller
8th Feb 2021 (4 years ago)
R Benwell
Couldn't recommend them more and Lewis Ray in particular, attention to detail and customer service is impressive.... Read more
8th Feb 2021 (4 years ago)
P diamond
I can not recommend Miles & Barr highly enough. From the moment I made contact with Adam he was informative and professional and made our move down from London seamless.... Read more
8th Feb 2021 (4 years ago)
A Callow
Having just purchased a property through Miles & Barr, Herne Bay we were very pleased with the service that we received, especially from Zee who was friendly, approachable and went the extra mile to ensure everything ran smoothly and progressed quickly. I would not hesitate to recommend them.... Read more
Buyer
29th Jan 2021 (4 years ago)
A Heffer
Very helpful and efficient staff. Professional service.... Read more
4th Jan 2021 (4 years ago)
N Bilson
Friendly and helpful staff!... Read more
1st Jan 2021 (4 years ago)
R Borny
We have been looking for a few months for properties & can honestly say that from start to finish we had a fantastic experience with Miles & Barr. Shelley showed us round a property on Monday & she was AMAZING! So friendly, I felt like I’d known her for years! She was professional, fun & fabulous!
I also wanted to mention Sherrilyn who sent across properties for us to look at that were always relevant to what we needed & the rest of the staff who were always knowledgeable & so helpful any time we called.
A wonderful experience & we will absolutely use you again in the future ???? If I could give more stars I would!... Read more
27th Nov 2020 (4 years ago)
E Winter
Very professional company and certainly seem to be working hard to find us a property. Thank you... Read more
8th Nov 2020 (4 years ago)
P Webb
Dreadful. Poor communication, confused and erroneous messages and a nightmare to get a response to emails. I have asked for my details to be deleted from their system 5 times under the General Data Protection Regulation and they have ignored all my requests. In addition, the standard of literacy is laughable. One worker told me she had spoken to my solicitor, quoting 'him'; my solicitor was female and she denied having had any contact with the worker or anyone else from her office. To be avoided.... Read more
6th Nov 2020 (4 years ago)
T Chapman
Miles & Barr was extremely professional at all times and very responsive to any queries, we started our purchase just as lock down was introduced, so things was a little slower but Lisa Rice from M& B kept me updated and informed on a regular basis, right up until exchange of contracts she was in touch. Very lovely professional friendly lady and nothing was too much for her. Thank you Lisa and the team for making my dream home come true. Much appreciated... Read more
Buyer
14th Oct 2020 (4 years ago)
J Richardson
Very professional service... Read more
24th Sep 2020 (4 years ago)
S Joy
I’ve been looking for a place to rent for a matter of months now and it was becoming urgent , thankfully Shelley Albon from miles and bar took the time to seek out a property for me and got me a viewing quickly which has resulted In me finding somewhere ! The service I received was extremely good and everyone at miles and bar have been so helpful ! Lovely service and people :)... Read more
Tenant
17th Sep 2020 (4 years ago)
C Lane
Shelley: Lettings negotiator, was an absolute delight. Really helpful and personable, we are looking to rent a property, and a lot of other letting agents we have used haven’t been very helpful and she has been a breath of fresh air. Great customer service skills and has been very flexible in trying to find us somewhere that is pet friendly. 10/10 would recommend her.... Read more
Tenant
18th Aug 2020 (4 years ago)
T Arnold

I went to Miles and Barr in a bit of a pickle. I needed to move quickly but have never rented before. I had dealt with other local estate agents and have practically been laughed out of the office as a single, part time working mum.
By the time I got to miles and Barr Herne bay I was deflated and ready to give up. Then I met shelly.
Shelly talked to me as a human. She listened to my story And WANTED to help me. I wasn’t going to be the easiest client and needed ALOT of help. Help with things that were beyond her job title. But she had patience with me and pointed me to the correct authorities which made a move possible!! She rang and checked in on the progress of applications and checked in me.
She emailed to make sure I was ok and give words of advice and comfort. When I met her i felt like I was meeting a friend. The company as a whole were helpful. Understanding, responsive and a pleasure to deal with for a first time renter.
Can’t thank or recommend them enough.... Read more
Tenant
4th Aug 2020 (4 years ago)
Very good very helpful... Read more
Seller
22nd Jul 2020 (4 years ago)
L Fry
Planning an international move and found everyone to be exceptionally helpful and all going the extra mile. A brilliant team.... Read more
12th Jun 2020 (4 years ago)
T Aston
Hannah and Adam were very helpful! Great estate agency! Thank you... Read more
20th May 2020 (4 years ago)
J King
Courtney was amazing, the help she gave me during a tricky purchase/sale was fantastic.
Thanks Courtney 10/10... Read more
Seller
16th Mar 2020 (5 years ago)
K Vinson
Very positive experience with Miles and Barr especially with the lovely Shelly who was very kind, patient and understanding with my personal situation. She went above and beyond, she was always at the end of the phone if I needed help or reassurance. Thank you.... Read more
2nd Mar 2020 (5 years ago)
D sterne
Thank you! Right from the moment I was shown this lovely home I was made to feel comfortable felt like I was home already and the contact and care right the way to the end of collecting the keys!! So lovely kind and caring. Supported us and made us feel in control of the stages even though we wasn’t. Great communication from the local team and Shelly was just the best! Thank you all but personally To Shelly for making this our home!... Read more
Buyer
21st Jan 2020 (5 years ago)
A hobby
Don't advise.... Read more
2nd Jan 2020 (5 years ago)
A ahmed
Miles and Barr Agents have very well presented properties especially suitable to professionals and families, in contrast to most others who seem to focus primarily on students this time of year. The experience of viewing properties was made especially pleasant and enjoyable by Shelley Albon. Shelley seems to love what she does and this is reflected in the interest she takes in the process of showing properties and in her high energy levels and enthusiasm even at the end of a long day!... Read more
4th Dec 2019 (5 years ago)
ellie
very helpful & friendly staff :)... Read more
25th Nov 2019 (5 years ago)
G Cornwall
I enjoyed the professionalism of Shelley Albon. She gave me a 2nd viewing of a lovely house. I found her knowledgeable and also energetic & positive. She knew the area and cared about her community. It was so easy to speak with her. As a result I decided to take the house and move into a new community. Thanks Shelley for a great experience!... Read more
Tenant
22nd Nov 2019 (5 years ago)
V Palmer
Never been not house hunting at all... Read more
10th Nov 2019 (5 years ago)
B Hirst
Very good... Read more
26th Aug 2019 (5 years ago)
M Hilgers
The worst estate agent ever. Left us in the winter a month without heating. My wife has rheumatoid arthritis. Send several emails for compensation but they did not even respond!
UPDATE JULY 12th .... Well a month ago they said they would contact us. We are still waiting for it to happen. They don't even deserve 1 star!
UPDATE. . JULY 31st . STILL NO RESPONSE FROM MILES & BARR! As you can see they are very unreliable!... Read more
Tenant
31st Jul 2019 (5 years ago)
J Dowkes
Professional from the initial visit right through to completion. Staff friendly and approachable and good communication along the way.... Read more
10th Jun 2019 (5 years ago)
S Williamson
EXCELLENT Paul and his team in the Herne Bay Office, was absolutely brilliant specially Hannah and Sam because without them we would not have sold and bought in less than 20HRS.From start to finish in 7 weeks, now we can enjoy our new property for the summer.Would highly recommend all the way. ????????????????????... Read more
Seller
3rd Jun 2019 (5 years ago)
gillian
Un helpful. Rude.... Read more
30th May 2019 (5 years ago)
Z
Great all the way. The staff where Very helpful friendly and not rude. Would highly recommend them over other estate agents... Read more
29th May 2019 (5 years ago)
A Moor
Only dealings I have ever had with this place is the frequent correspondence put through my door offering to sell our home... Read more
19th May 2019 (5 years ago)
M Perfect
Found Our Dream House had very little time to get ours to Market and sell. Fortunately Sam was able to get us to Market within two days. Great communication throughout and generally speaking a good experience. All ended well with us all moved and now settling in to our new home Thank you.... Read more
Seller
9th Apr 2019 (5 years ago)
S Maxwell
I recently received an excellent service from all the team at Miles & Barr in Herne Bay with our purchase of a new build property. A special thanks to Sam, who looked after everything for us from start to finish and nothing was ever a problem. Every time I asked Sam for a progress report he always replied quickly, he also had very good internal knowledge of everything that was going on at the site. Well done Sam.
Kind regards,
Steve Maxwell.... Read more
Buyer
8th Apr 2019 (5 years ago)
N Solminihac

Very unhelpful people. Very fake and they pretend to help you. I’ve been renting almost 3 years with them and I’m very unhappy with their services. Totally avoid this estate agent
Reply to Miles and Barr answer:
To Miles and Barr,
You have mentioned in your comment that you had regular contact with me. To clear this, we, as tenants, are supposed to have a property manager. In my case, is Lucy. I haven’t spoken with Lucy at all since the incident happened. She hasn’t called me or emailed me. Even until today. Melanie was the only person I spoke to on the day, she did in fact called me the day of the incident and I did spoke to her at the agency. But after that I haven’t hear from her either (I do understand that though, as she works in sales). The other person I have spoken to, is Julian, the lettings director, but so far, he has not been able to arrange a meeting with the landlord, as either he’s not available, either the landlord isn’t, when I am free.
Also, the day the incident happened, Julian came to see the damages with me and with the fireman and the person who did the fire report. The landlord was downstairs, and he wouldn’t even come upstairs to even apologize! As like the fire report states, the fire wasn’t caused by me, but by a faulty electrical system that was in the loft, and also, just to clarify, the landlord has stored many combustible things near that electrical system, that I wasn’t even aware of! Very dangerous and also illegal, as the HHSRS from 2004 states: “Making sure that none hazards near areas where fires may start. For example (…) combustible objects are not stored near boilers or fuse boxes”.
You also mentioned on your reply that you will (or the landlord’s insurance) arrange compensation for temporary accommodation… well… it has been two weeks and I haven’t had any confirmation to this, no emails, letters, specifying a settle amount. This is starting to be sorted as I have called the office to complaint about it, so Julian called me back about it a couple of hours ago and he said he will keep me updated with this. But so far, at this stage, 2 weeks after the incident, no progress have been made.
Thirdly, you have mentioned that you are helping me to find temporary accommodation? I would like to know what makes you think that, as no one apart from Julian has called me. I haven’t had any updates regarding accommodation, and he’s well aware that I have been on my friend’s sofa for a few days, and then I have keep moving from one friend’s house to another for already 2 weeks.
Fourth: you are mentioning the deposit and rent. I haven’t claimed that back yet because until everything else is sorted I am still your tenant and I want to keep it that way, and for that, you can’t give me the deposit yet. Because from the moment you give me back the deposit, I am not your tenant anymore, so, not responsibility.
You finally said that you have certainly managed the property professionally on behalf of the landlord, which I agree, but not for the tenant (who’s me) as I haven’t seen any progress on this urgent matter.
I hope you’ll find a solution soon, as I have been very patient on my side, but I would appreciate if we can get to some kind of agreement.... Read more
Tenant
2nd Apr 2019 (5 years ago)
L brooks
Recently purchased first home. Samuel Fogarty’s communication throughout the sale was brilliant. Sam was always happy to answer any queries or concerns and got back to me with answers efficiently.... Read more
Buyer
1st Apr 2019 (5 years ago)
T carroll
First class service sat down with Hannah went through with what we was looking for size / price / curb appeal and I’ve got to say we moved into are new home last week and it’s everything we wanted thank you very much.... Read more
Buyer
13th Mar 2019 (6 years ago)
Ricky

My elderly parents found their dream house. They put their bungalow up for sale with Miles and Barr, Herne Bay. They was pressured into signing the contract for the sale on the first visit, with the promise that they had potential buyers lined up already. The valuation consultant told them that he had helped get a reduced rate for marketing the property. This rate was over 2.2%. I consulted other agents within the local area who was shocked at how much they were charging. The valuations consultant returned the following day after I had showed my parents other agents fees. He agreed to lower the fee, however i later found out that no new contract had been drawn up and signed.
The property that my parents were buying was also marketed with Miles and Barr. They continually lied to them after the other property was sold to keep the sale of their current property.
During the sale process my parents invested heavily on their current property to make this more appealing to potential buyers. They had a limited amount of time to sell due to Miles and Barr not taking the property they was buying off of the market. Miles and Barr lied to them once the property they was buying had been sold and told them it was still on the market to ensure they keep their house on the market.
My brother contacted his local branch as he also felt my parents were being taken advantage of. This branch contacted the Herne Bay office to request they explain the situation to him. This came to no avail and no contact was made.
Miles and Barr did however manage to sell their current property at a considerably lower amount than was originally proposed, with the sale going through at the time of writing.
My parents just wanted an easy life, they do not like complaining, but i would like like to warn others who may potentially be in this position in the future.
I can only compare this company to a door to door salesman preying on the elderly.... Read more
Seller
2nd Mar 2019 (6 years ago)
W Rossiter
Don't know why people are giving this company 1 star reviews... its not a terrible serivce is it? There's always local competitors to go to if you believe so!... Read more
22nd Mar 2018 (7 years ago)
S Sterry
Lovely and friendly. Showed me what I wanted not every house on the market! Thoroughly recommend.... Read more
22nd Nov 2017 (7 years ago)
M Barwell
Professional & very helpful in getting our house sold!... Read more
Seller
16th Oct 2017 (7 years ago)
C Cox
Had experienced a few problems but I was happy with the way they were dealt with including a personal offer of a meeting from the Director.
The office staff, in particular Jean, Mark and Sam bent over backwards to assist me. My issues were more with the after-care side but everything was resolved in a prompt and effective manner.
Well done Miles and Barr for turning things around!... Read more
5th Sep 2017 (7 years ago)
C Binnie
Helpful and knowledgeable, polite and returned my calls - what more can I ask.... Read more
14th Jun 2017 (7 years ago)
B EDWARDS
Very negative response to a query .Think i will be going elsewhere.... Read more
15th May 2017 (7 years ago)
S Whiting
Lying incompetent staff only there to take your money, mis selling properties, but it's ok sir, 'we can sell your property we have just mis-sold you, it may sting you a bit but we will only charge you this....' Absolutely disgraceful, their in house mortgage broker advises you to lie on forms, and the grief it causes you is of no concern they just want to 'flip' it again and earn again at the customers expense AVOID AT ALL COSTS, call to the ombudsmen next I think... Read more
Seller
2nd Mar 2016 (9 years ago)
S Martin
They are extremely lazy and won't even consider setting a viewing with you if you don't have at least 6 month of credit history in the UK. They will lie to you telling you the landlord refused your file when it was in fact woman in charge of the credit check who is too lazy to check your credit history outside UK.
Avoid this estate agency and go to Ward and partners, Sanderson, Winkworth, Touchstone, or basically any other estate agency.... Read more
6th Jul 2015 (9 years ago)