D Angilley
Excellent local knowledge, listens to client's needs, efficient, reliable, value for money service with good communication.... Read more
20th Jan 2025 (25 days ago)
D Edney
My first impressions of Stephanie and the way she presented the property were brilliant.
I made an offer on the property and this was conveyed to the seller very promptly.
All the way through the purchase Stephanie has kept me updated and informed without me having to lift the phone once. Amazing... Read more
Buyer
11th Dec 2024 (9 weeks ago)
P Summer
Showed absolutely dedication to selling my cottage where others had failed. When I felt like giving up, Stephanie encouraged me to keep trying and I'm glad I did. Stephanie found the perfect buyer and helped get the sale completed despite me having an awful solicitor BRM Legal! Thank you ????... Read more
Seller
11th Dec 2024 (9 weeks ago)
K Farmer
Ocean & Country delivered a highly professional service from our initial enquiry to the sale of the property. Correspondence and feedback are a strength and we always felt informed and up to date. The four people we dealt with were: Neil Swann, Chris Stephenson, Stephanie May and Teneil Lobb- all delivering a highly professional service.... Read more
Seller
21st Oct 2024 (17 weeks ago)
M Hermes
The senior negotiator (Stephanie) was brilliant from day one. Always very amenable to requests of extra viewings of the property and did a fantastic job chasing up solicitors / other parties in the chain. Very friendly and approachable and genuinely seemed to look after us throughout the process. We would highly recommend her (infact we did and one of our friends has put their house on the market with Ocean and Country as a direct result of our recommendation)!... Read more
16th Oct 2024 (17 weeks ago)
M Butler
Extremely good, professional and efficient.... definitely recommended....... Read more
10th Jul 2024 (7 mo. ago)
J Evans
Great service, great communication and professional throughout.... Read more
27th Jun 2024 (7 mo. ago)
Julia
Teniel and Neil were welcoming, knowledgeable and professional from the first meeting.
We cannot rate them high enough in terms of service and efficiency. The first agents we have ever met that work to such a high standard!! Thank you so much for everything you did for us to help us find our new home.... Read more
L Chambers
Very professional and was a good viewing.... Read more
26th May 2024 (8 mo. ago)
N Chard
Stephanie May at the Par Office was very approachable, followed up on queries and was quick to respond. She kept me informed throughout the buying process, I would definitely recommend this estate agent.... Read more
Buyer
13th May 2024 (9 mo. ago)
K Hegarty
Helpful and knowledgeable... Read more
30th Apr 2024 (9 mo. ago)
L Munn
From the start of what turned out to be a very long process, Ocean and Country have been committed, professional and supportive. They have stayed in regular contact, communicated efficiently and I have always felt that they had my best interests at the fore front of any decisions. Special mention to Steph, she has been absolutely brilliant and I couldn't ask for a better agent to deal with.... Read more
30th Apr 2024 (9 mo. ago)
K Cook
Ocean & Country have always provided a top notch service in managing our rental property and have always found very good tenants, and looked after them well.... Read more
Landlord
2nd Mar 2024 (11 mo. ago)
S Jewell
Highly recommend their letting service, they have always found us good tenants, in quick time, at realistic rents.... Read more
Landlord
29th Feb 2024 (11 mo. ago)
Y Smith
Ocean and Country have managed three of my rental properties for over 5 years. I have been very happy with the service they have provided.... Read more
Landlord
29th Feb 2024 (11 mo. ago)
K varker
Always very quick to answer any queries and always go above and beyond. It shows they care about their tenants.... Read more
Tenant
29th Feb 2024 (11 mo. ago)
K Cook
Really glad we used Ocean & Country. The staff are very professional and friendly, helping us with any queries we had. Made selling our first home really easy.
They were very quick to find us a buyer. Thank you Stephanie, Chris & Josh in Par office.
We will definitely use Ocean & Country again in the future if we move.... Read more
Seller
8th Feb 2024 (1 year ago)
S Whittaker
I cannot recommend Stephanie May higher. She was very professional informed and friendly.
The house viewing experience was made all the better for having her as our viewing agent. ????... Read more
8th Feb 2024 (1 year ago)
J H.
As an agency they have been wonderful, very quick to respond to any communications. We are extremely grateful for all they have done to aid and support us as tenants.... Read more
Tenant
5th Feb 2024 (1 year ago)
C Bailey
There was recently an emergency at the property I own. The tenants reported water coming through the ceiling. It was the end of the working day and everyone had left the office except Teneil (Teneil Lobb) who took the call and contacted other members of the team to find out the contact number for the plumber they use. He was successfully contacted and went straight away to the property to deal with the situation. Their quick action undoubtedly saved damage to my property and distress to my tenants. I’m very grateful for the efficiency of the team.... Read more
Landlord
29th Jan 2024 (1 year ago)
K patton
Very informative and helpful. They kept me update throughout the whole process.... Read more
23rd Jan 2024 (1 year ago)
D Hill
I moved to them from an incompetent property letting agency. Tneil is most dedicated and helpful and goes the extra mile. She is very friendly and knowledgeable with many years in the business. I heartily recommend Ocean and County to any landlord seeking quality property letting and management.... Read more
Landlord
3rd Jan 2024 (1 year ago)
N Austin
Teneil, Neil and everyone there are great at their jobs and give me peace of mind that everything will be resolved quickly and with minimum fuss.... Read more
Landlord
8th Dec 2023 (1 year ago)
S Clargo
Stephanie was excellent throughout the whole process. She kept us informed of progress and liaised between the sellers and ourselves well.
She was cheerful, yet pragmatic and always returned calls or queries in a very timely manner,... Read more
Buyer
7th Nov 2023 (1 year ago)
V Johnston
A great local, friendly team of staff. Professional, efficient and diplomatic!
Thanks Josh and Dawn.... Read more
24th Oct 2023 (1 year ago)
B Barwise
First class service from start to completion.... Read more
18th Oct 2022 (2 years ago)
T Speers
Extremely happy with the level of service provided whilst selling our property. With both Red and Rachel on hand, they both offered great communication throughout the whole selling process and handled everything very efficiently. Can’t recommend them highly enough, thank you!... Read more
Seller
18th Oct 2022 (2 years ago)
L Holman
Brilliant team... Read more
28th Sep 2022 (2 years ago)
L Jeannie
Absolutely amazing service the whole way through, the team kept us well up to date and really helped when we were having issues with our buyers solicitor. Couldn't rate them highly enough!... Read more
Seller
27th Sep 2022 (2 years ago)
A Kennell
I honestly could not recommend Red enough. This man goes above and beyond. He does FAC PC Par a great service and, if I have the opportunity to deal with him again, I'll be glad for it. Keep it up guys!... Read more
23rd Sep 2022 (2 years ago)
G Farmer
FAC and in particular Red Nelson have been incredible in our purchase. Red was with us every step of the way - far past when he needed to be, he took ALL the stress out of this big move across country for my family and I, he gave us so much morale support, he was always there at the end of the email, he kept us informed on our chain, he spoke to us like humans and cared about us all, he realised how stressful buying a house is, he realised how nervy it is bidding and waiting to hear, he just made us feel like we were the only customers FAC had and that we were important, its not a big sale in the scheme of things when you look at the price of the property but Red and FAC treated us like you’d expect millionaire property purchasers to get treated. Just the best experience. I would recommend FAC to anyone that would listen. Thank you so so much.... Read more
20th Jul 2022 (2 years ago)
D Clarke
FAC have been nothing but helpful during our purchase. Red has gone out of his way to ensure he communicates with us every step of the way. It’s all the little things that have made us really happy we were buying from FAC. Thank you Red you’ve made buying a house a pleasure not a chore... Read more
30th Jun 2022 (2 years ago)
Z Pearce
Straight forward letting agency,friendly staff.Though occasionally slow in communicating with regards to chasing up repairs.... Read more
12th Jun 2022 (2 years ago)
M woods
Very impressed with the team, they helped us find a place to rent and did everything possible to help us to move in as quickly as possible. Beth was amazing and I can't thank her enough for helping us.... Read more
Tenant
15th May 2022 (2 years ago)
L Bloor
Richard Green offered an outstanding service, I arranged my mortgage and Life insurance through FAC, and from start to finish the process was made easier, I was kept up to date throughout and all options available to me where discussed prior to application, Richard was there to answer any queries and supportive right through to move in date! Couldn't ask for a better sevice and would highly recommend to my family and friends.... Read more
14th Feb 2022 (3 years ago)
R Woods
Very approachable and professional highly recommend.... Read more
21st Jan 2022 (3 years ago)
T Richardson
For some reason, every time I enquire about a rental property this estate agents always tell me its booked up and can't view, they either have an issue with myself or just plain ignorant.
I apply for properties instantly when they are posted and they never get back to me and when they do, I'm told its not avaliable to view. My family members have also had issues with them too so it doesn't surprise me how unprofessional they are and chose who they'd prefer. I think they're a discriminating company and rude and completely unfair. Please avoid as they are utterly useless.... Read more
Tenant
14th Jan 2022 (3 years ago)
L Martin
Beth is very attentive and helpful as an agent. My moving process was made so smooth by Beth and FAC I can’t thank her enough for always being so approachable and able to help if any issues arise. Would highly recommend.... Read more
25th Dec 2021 (3 years ago)
A Johnson
FAC were very professional, quick and responsive to getting me a new tenant. They arranged a viewing day and helped me short list tenants for final interview. I have used FAC for many years now and would recommend them.... Read more
Landlord
24th Dec 2021 (3 years ago)
A Netherton
After my experience I would highly recommend using FAC to sell a property and I would definitely look to use them again in the future should I come to sell again.... Read more
Seller
17th Dec 2021 (3 years ago)
J Lyle
Beth was an amazing help in finding just the right place for me to be with my daughters. Competent, supportive and professional, this was a perfect house-hunting experience, thank you!... Read more
Tenant
17th Dec 2021 (3 years ago)
N W
Pleasant, extremely professional, and quick to respond. They kept us informed throughout a difficult process and made the whole experience easier for us. We felt they went above and beyond. Thank you.... Read more
17th Nov 2021 (3 years ago)
N Cook
FAC Property Consultants were very helpful with the purchase of a property in Cornwall for an elderly relative. Thank you very much.... Read more
Buyer
5th Nov 2021 (3 years ago)
A smith
First class service for both the landlord & the tenant ensuring the property is well maintained, up to date with latest legislation and well managed. At the end of the day, happy tenants means a happy landlord!... Read more
Landlord
7th Oct 2021 (3 years ago)
L Westpfel
great attitude, very helpful, answered every question if they didn't know the answer they would find and be quick with a response.... Read more
7th Oct 2021 (3 years ago)
L House
Our estate agent went above and beyond to find us the perfect house. As first time buyers it was a new experience to us and he helped us every step of the way and exceeded our expectations as an estate agent!... Read more
Buyer
13th Aug 2021 (3 years ago)
J Dant
We were very impressed with our experience of FAC when buying our first home. There was clear communication all the way through and we were always kept in the loop. Even in the more stressful parts of the process, they made the effort to regularly keep in touch and do all that they could for us. Couldn’t have asked for a better service.... Read more
Buyer
4th Aug 2021 (3 years ago)
S Stiff
Beth was so lovely when showing us around our new place, she was so great at getting back to us with information so we didn’t have to wait around to hear back! The company FAC was so helpful and we will definitely recommend this company to others! 5 stars from me and my partner!!... Read more
Tenant
1st Aug 2021 (3 years ago)
L wightman
Great staff, Beth is great very quick response and great reliability would totally recommended this company.... Read more
22nd Jul 2021 (3 years ago)
T Mercer
After being through the house buying / selling process a number of times, FAC have stood out as the best agents we've dealt with. They give sound advice, and have a great team that are professional and relatable. They've done a truly fantastic job, and we highly recommend them.... Read more
Seller
22nd Jul 2021 (3 years ago)
E Moyle
We were selling my late parents home which was a very difficult and emotional time for us as a family. FAC took a lot of the pressure off us by dealing with all the viewings and negotiations. Red even dealt with some of our solicitors queries for us and helped speed things along when progress was slow. He was patient, thoughtful and thoroughly understood how difficult and emotional the sale of the house was to us. We were kept informed and updated regularly on progress. We were so glad we chose a local agent who knew the area well.... Read more
Seller
6th Jun 2021 (3 years ago)
Sarah
Red and the team were incredibly helpful and really made the process of buying a property that little bit easier for us. I would absolutely recommend FAC services, their support really was exceptional.... Read more
Buyer
5th Jun 2021 (3 years ago)
R Sandover
We bought our house through FAC and found the team to be extremely professional and courteous. Whilst waiting for the legal process to go through they were quick to obtain answers to our questions concerning the minutiae of our 'home-to-be'. I would not hesitate to buy or sell through FAC in the future.... Read more
Buyer
4th Jun 2021 (3 years ago)
A Ladders
I was a first time buyer and Red and the team at FAC provided exceptional service from start to finish. Nothing was too much and they made the process of buying my first home go very smoothly. I'd highly recommend!... Read more
Buyer
4th Jun 2021 (3 years ago)
B
FAC were highly professional, responsive & communicated with me, the client, every step of the way, from negotiating to completion & beyond.... Read more
18th Apr 2021 (3 years ago)
A Lock
Friendly and professional service. Brilliant communication even during lockdown. Helped us sell our house despite various issues within the chain.... Read more
Seller
7th Dec 2020 (4 years ago)
T Deon

I phoned yesterday to enquire about a property to arrange a viewing. They said they had quite a few people interested, so FAC said they would contact the vendor and ring me back with a day and time. Then today I had a phone call from who I assume was the Manager, saying he was at the property for my viewing that was apparently at 2.30pm. I said I wasn't booked in yet and was still awaiting the phone call to arrange a viewing. He then proceeded to tell me they had phoned and booked it in with me and emailed confirmation. I said I had not been called back or been emailed to be booked it in. I was spoken to extremely rudely. He then said "I will go in and tell the vendor you're not interested in viewing the property then!" I said I was interested in viewing the property and that I hadn't had any contact to arrange the viewing. I was basically called a liar and spoken to very rudely. All my calls are automatically recorded and there is no trace of this so called phone call. And also no email with a booking confirmation or address on to meet at. AVOID AT ALL COSTS! AWFUL SERVICE and staff. Extremely rude. The manager has really upset me in the manner in which he spoke to me and called me a liar.... Read more
1st Dec 2020 (4 years ago)
K Stanton
Red Nelson at FAC went over and beyond to help organise the viewing of our dream property, and help ensure the process was as smooth and rapid as possible considering the circumstances. He was very easy to contact and communicate with, and a pleasure to do business with. He was very understanding and compassionate about our need to travel and organise from a distance, and receptive to our first-time buyer questions. We would most highly recommend his services.... Read more
Buyer
20th Oct 2020 (4 years ago)
B Thompson
Advisor gave us and explained relevant information very well.. He went into good detail on each element of the information we required. Thank you Richard for dealing with 2 older people well... Read more
24th Sep 2020 (4 years ago)
T Richardson
This isn’t the first time this company has ignored me, I’m not sure why but I check my emails daily and if any properties are available to rent I’m interested I query and here nothing back, even applying with a link that is sent, then the property has gone. No communication, even after about 4 emails, phone calls, nothing, so I think in the long run it would be safer going with a better estate agents that keep you up to date and response, highly unprofessional in my eyes.... Read more
Tenant
12th Jul 2020 (4 years ago)
S lobb
Terrible customer service. My partner submitted an application form for a property on the 11th June 2020 and even as I type this we have had no response to any of our multiple voicemails. When I finally got though to the sales team I was promised a call back from the letting team which I am yet to receive.... Read more
7th Jul 2020 (4 years ago)
Y Robertson
Red has been an absolute star from start to finish! As the local agent he certainly knows his market. We took his advice and he found us a buyer in good time. Our property was being sold following a bereavement and as we were not local ourselves Red helped by accompanying viewers and making property visits to read the meter etc. He was always prompt to reply, even replying from home in the evenings, and he kept us fully informed all the way through. I can wholeheartedly recommend FAC in Par, the service was faultless. Red and his team were terrific, thank you!.... Read more
Seller
18th Jun 2020 (4 years ago)
Fantastic service from FAC. Red and Rachel were so professional over the last 6 months they guided us through every step and were very reassuring, would highly recommend.... Read more
Seller
28th Nov 2019 (5 years ago)
J Tabb
Red and Rachel went out of their way to make our house sale go as smoothly as possible. Despite having a few hiccups in the process they acted well to keep us informed and up to date every step of the way! Can't thank them enough for helping us get the best price possible for our property.... Read more
Seller
19th Oct 2019 (5 years ago)
D croft
Richard made getting a mortgage.. easy, talked us through it, helped us with all aspects of it, would recommend to any one who wants a mortgage with out stress... Read more
20th Sep 2019 (5 years ago)
R Langdon
We arranged our mortgage, house insurance, and life insurance through Richard at FAC group and he couldn't have been more helpful.
He supplied us with all the information we needed and guided us through the process of getting a mortgage and buying a house. He was always available via phone and email and gave us prompt and clear responses.
I would strongly recommend FAC and would definitely use them again - they made the whole process stress free and easy!... Read more
Buyer
26th Jun 2019 (5 years ago)
D C
Dont waste your time. They mess you around, let you view, get you to spend time completing references and paperwork, take all completed paperwork etc, then rent to someone else without even having the courtesy of telling you, even though you were the first to view. Shambles of a company.... Read more
Tenant
21st Jun 2019 (5 years ago)