M Shasha
We have been using Plaza Estates for many years for all our property requirements (sales, letting and management) and are delighted with the results and service they constantly deliver and provide!... Read more
11th Dec 2024 (10 weeks ago)
A Fedorchuk

Avoid Plaza Estates - Unethical Practices and Breach of Contract
I had an incredibly negative experience with this property management agency and strongly advise others to avoid them. Here’s what happened:
Breach of Contract: I signed a tenancy agreement with a 6-month no-break clause, but just two months after moving in, the agency informed me that they were selling the property, forcing me to move out early. This was a clear violation of the contract.
Unfair Deposit Practices: When I moved out, the agency tried to use a decade-old inventory report from 2010 (for a different tenancy!) to withhold my deposit and said that we STOLE SOME PRINTS THAT COST £2800 BACK IN 2010 . They failed to do an inventory check when I moved in, yet they’re holding me accountable for items from 14 years ago and they have no proof. This is completely unethical.
Lack of Empathy and Support: Despite informing them of my vulnerable situation, the agency showed zero empathy. Their communication was cold, pressuring, and unhelpful. They failed to explain my rights or offer any support during the stressful process of finding new accommodation.
Bottom Line: This agency’s unethical practices, lack of professionalism, and disregard for their tenants’ rights make them completely untrustworthy. Save yourself the stress and financial loss—avoid them at all costs.... Read more
Tenant
31st Aug 2024 (24 weeks ago)
A j
No rental checks done by Plaza. They teamed up with the tenant to sublet the property for 8 months. Plaza and the tenant made money while the owner was left to pay mortgage, repair costs and the inflated service charge. Never deal with Plaza is my sincere advice.... Read more
Landlord
6th Jul 2024 (7 mo. ago)
R Eden
We’ve used Plaza since 1996 and found them to be professional and helpful. It’s not easy to find a decent estate/letting agency but they have a "no responsibility" clause in their terms of business, which means that you have no comeback if they fail to do a job properly. Keep yourself updated about changes in the law.... Read more
1st Apr 2024 (10 mo. ago)
J Jorja
Great location ????... Read more
11th Oct 2023 (1 year ago)
E sedlar
I highly appreciate kind and professional cooperation of Plaza Estates in letting my flat.That was very smooth transaction and they provided very good tenants.Many thanks for providing high quality service,very efficient and helpful.... Read more
Landlord
11th Oct 2023 (1 year ago)
D Benhamou
Ben is handsome, charismatic, dedicated and has really great biceps.... Read more
27th Sep 2023 (1 year ago)
B Burke
Rodney has a no-nonsense and very human approach to letting, understanding of our (tenant's) concerns and matching us to a supremely appropriate flat that ticked all our boxes and more. Would definitely recommend.... Read more
Tenant
26th Sep 2023 (1 year ago)
W D'Arts
Great experience. Rodney is an excellent person to deal with. Highly recommended... Read more
25th Sep 2023 (1 year ago)
K Swales
I have had totally positive experience with Plaza Estates for a number of years and I can only recommend them very highly. Lovely people too.... Read more
24th Sep 2023 (1 year ago)
D Khafi
Had the best experience using their services, thank you again!... Read more
24th Sep 2023 (1 year ago)
A Awada
For the past 16 months best service and support and special mention to Maurice keep up the good work... Read more
22nd Sep 2023 (1 year ago)
A Ragusa
I have been working with many partners , plaza estate offered me the highest standards service I could find.
Obsoletely trusted... Read more
22nd Sep 2023 (1 year ago)
R Morgan

I had an absolutely dreadful experience with this estate agent. The flat I rented had been on a rolling contract for a decade, and during that time, it received minimal maintenance, leaving it in a deplorable condition despite my constant reports of issues. To make matters worse, the ceiling actually collapsed while I was in the flat due to a severe mold issue, and their response was nothing short of appalling. Instead of addressing the problem, they had the audacity to email me, insinuating that I was somehow responsible for the collapse.
As if that wasn't bad enough, the rent was increased by a staggering 12.5% last year, and this year they hit me with another 9% increase. It's clear they prioritize profit over the well-being and safety of their tenants. I would strongly advise anyone to steer clear of this estate agent unless you enjoy living in subpar conditions and being treated with utter disrespect
Reply:
I appreciate your response, but I must express my deep dissatisfaction with the situation I've experienced in the flat I rented through your agency. While I understand budget constraints imposed by landlords, I find it truly baffling that a flat in such a dangerous condition would even be offered for rent.
The subsidence issue in the flat is not something to be taken lightly. It is a serious safety concern which has been on going for years without any resolution until forced by the council to act. And the fact that the only solution provided was to cover the cracks with skirting board is not just unsatisfactory, but it's negligent. Now, with the cracks reappearing, it's evident that this was merely a temporary fix.
My biggest question is how your agency could allow a property to deteriorate to such an extent without regular inspections or maintenance checks. It's basic due diligence to ensure the safety and habitability of the properties you manage. The lack of proactive maintenance checks is simply unacceptable.
Renting out a flat in this condition not only puts tenants at risk but also tarnishes your agency's reputation. I expected a minimum level of responsibility and duty of care when renting through your agency, and this experience has left me deeply disappointed and concerned for the well-being of others.
I urge you to take immediate and comprehensive action to rectify this situation and ensure the safety of your tenants. Furthermore, I strongly encourage your agency to implement regular property inspections to prevent such issues from occurring in the future.
Finally I find it interesting all these 5 star reviews have appeared on the same day.... Read more
Tenant
22nd Sep 2023 (1 year ago)
Y Zaiden
Very happy with Plaza's professional and efficient service!... Read more
22nd Sep 2023 (1 year ago)
J B
Beautiful offices... Read more
22nd Sep 2023 (1 year ago)
R margulies
Plaza Estates were helpful and courtious, and a delight to work with. Highly recommended!... Read more
22nd Sep 2023 (1 year ago)
R Sion
Amazing friendly service and professional expertise from Plaza estates. Always there to help and offer good advice. They offer competitive tenancy rates and much support is provided. Sincerely appreciated!! 5 stars from me.... Read more
22nd Sep 2023 (1 year ago)
Haleh
i rent a flat from them , they are very honest extremely reliable.
thank you guys for helping me finding a nice flat .... Read more
Tenant
22nd Sep 2023 (1 year ago)
D douer
Pleasurable experience from walking into their office for the first time to moving into my new home... Read more
Buyer
22nd Sep 2023 (1 year ago)
A Ibrahim
Provided a really good service and very professional... Read more
22nd Sep 2023 (1 year ago)
A bahrami
Genuine and customer friendly. Their business has been built on values. I was a recent migrant to UK and they helped me find my house in the first week. Deserve for Five Star... Read more
Tenant
22nd Sep 2023 (1 year ago)
R Zandi
best agents ever seen... Read more
22nd Sep 2023 (1 year ago)
A B
I had a fantastic experience with Plaza Estates. Their service was impeccable. The team was responsive and professional, I highly recommend them for anyone in search of exceptional service.... Read more
22nd Sep 2023 (1 year ago)
D altusky
Have been dealing with all the members of plaza estates for many years now, always professional, a pleasure to deal with, great company. highly recommend.... Read more
22nd Sep 2023 (1 year ago)
B Manni
Absolutely rubbish, increasing rent and making no improvements. How can you charge the same with inflation for a flat and never make changes in 10 years. A sofa that has been here for 15 years, broken, and never changed?? Crazy! We make so many complaints and basic requests, but are completely ignored and bipassed. Basically here to just make money and not care about tenants. Please never rent with them !! Save yourself !!... Read more
Tenant
31st Aug 2023 (1 year ago)
J G
Flat extremely poorly managed, slow response time, and issues never resolved... Read more
Tenant
24th Jan 2023 (2 years ago)
G Izadi
Such an unfortunate situation to have to work with this agency. I have a flat in a building that they are managing and they are not helpful at all. They Only care about making money and collecting service charges and as soon as you need them then you get nothing.... Read more
Landlord
3rd Feb 2022 (3 years ago)
S Birnbaum
Absolutely delighted with the professional and invaluable advice received from Mr. Maurice Shasha at Plaza Estates. He took the time to understand my own needs before utilising his years of experience to guide me.... Read more
14th Jan 2021 (4 years ago)
L Joshua
Offered a great service, very professional and helped us find our beautiful home.
Would highly recommend!... Read more
Buyer
11th Jan 2021 (4 years ago)
F Pruwer
Fantastic agency would highly recommend... Read more
11th Jan 2021 (4 years ago)
M Salama
Excellent Agency. Had a very positive experience *****... Read more
11th Jan 2021 (4 years ago)
P Smith
Plaza Estates are always professional. Maurice has been a pleasure to work with. I recommend them highly.... Read more
11th Jan 2021 (4 years ago)
N nix
Willing to betray for money
Rough and treacherous... Read more
9th Jan 2021 (4 years ago)
M Jabbour
Very professional, efficient, and helpful estate agency. Rodney S in particular was very kind. He knew all the info about the flats he showed us, followed up quickly on questions we had, was very patient, and very friendly. One of the best agents I've worked with in London. Thanks a lot... Read more
20th Nov 2020 (4 years ago)
F Jeffery
Worst retail agency I had the missfortune of dealing with. Agents not helpful or responsive when you need them. They only care about making profit and squeezing you dry.
Do NOT recommend. Stay away!... Read more
20th Sep 2019 (5 years ago)
S Collins
We had a couple of issues in the flat and these were always responded to immediately. Process painless. Thanks... Read more
Tenant
19th Dec 2018 (6 years ago)
W Habra
Not responding and run away from answering you if they have no answer.
The staff never answer there telephone.either on meeting or on Holliday... Read more
22nd Aug 2018 (6 years ago)
C Strom
This is the model management company... Read more
19th Aug 2018 (6 years ago)
N G
One of the worst rental property managers ever. Looked after our property for several years and they let the tenants destroy the place... Read more
Landlord
24th Jun 2018 (6 years ago)
E Limer
The staff are always really helpful and friendly. Would definitely use them again.... Read more
13th Sep 2017 (7 years ago)
E Babad
Great service from a London Estate Agent. Many thanks to Joseph Tovim.... Read more
7th Dec 2016 (8 years ago)
A Goldman
Very happy with service provided especially Joseph who assisted us with anything we could possibly need... Read more
6th Dec 2016 (8 years ago)
J lip
Excellent and efficient service from Joseph, a pleasure to deal with, would highly recommend.... Read more
6th Dec 2016 (8 years ago)
Y Lopian
Very happy with the smooth service throughout the process. Joseph was very courteous and professional from start to finish. Highly recommend this agency.... Read more
6th Dec 2016 (8 years ago)
D Gabay
Great company. Joseph was extremely helpful... Read more
6th Dec 2016 (8 years ago)
M Tangi
Plaza estates are great agents to deal with.... Read more
6th Dec 2016 (8 years ago)
R Moore
So helpful and efficient will definitely use again ! Big thank you to Mr J Tovim who went out his way to help me .... Read more
6th Dec 2016 (8 years ago)
J Gordon
These guys made my move to Kensington a breez, really professional and super helpful. Thanks Joseph T ure the man! Highly recommend... Read more
Tenant
6th Dec 2016 (8 years ago)
C Itzinger
Joseph Tovim is very professional to deal with and he is very knowledgeable about the property in the area... Read more
6th Dec 2016 (8 years ago)
M Dove
Excellent service all round and a special mention for Joseph Tovim!... Read more
6th Dec 2016 (8 years ago)
M Rubin
Yosef Tovim at plaza estates is professional and amazing to deal with!... Read more
6th Dec 2016 (8 years ago)
Q Wang
Very happy with Plaza, so far! Our thanks to our agent Alexandra Hristova.... Read more
25th Nov 2016 (8 years ago)
E Cokhava
Excellent service all round. Fast response would highly recommend to use for finding properties in London... Read more
25th Nov 2016 (8 years ago)
R Eden
Plaza have been helping us let our flat for the past 20 years. I chose them because a newspaper article wrote that there were only 8 professional letting agents in London, of which they were one. We have always been happy with their services and I would definitely recommend them.... Read more
Landlord
24th Nov 2016 (8 years ago)
M Fenderico
A really professional agency. Very friendly and efficient service. I trust them completely!... Read more
24th Nov 2016 (8 years ago)
M Tamman
Extremely helpful. Made the whole process very easy.... Read more
24th Nov 2016 (8 years ago)
E Tamman
They were extremely helpful and friendly. Without them I would never have bought my first apartment.... Read more
Buyer
24th Nov 2016 (8 years ago)
E S
Great agent!... Read more
24th Nov 2016 (8 years ago)
R Shasha
Great agents... Read more
24th Nov 2016 (8 years ago)