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- Stoke Property Shop - Stoke On Trent
Stoke Property Shop - Stoke On Trent
Opens Monday at 9:00am
130 Boughey Road,Stoke-On-Trent, ST4 2BB
Stoke Property Shop Stoke On Trent are an estate agent in Stoke-on-trent. They mainly list properties in ST4, ST6 and ST1. Over the last 6 months, they've listed 8 properties, with 9 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla and OnTheMarket.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:30pm
- Saturday 10:00am - 2:00pm
- Sunday Closed
View all details
Stoke Property Shop - Stoke On Trent Reviews (59)
Have you used this agent?
56%
3%
2%
2%
37%
All (59)
Seller (2)
Buyer (0)
Landlord (7)
Tenant (31)
General (19)
Anonymous Tenant
Got my review removed on google because i didn't comment anything which is petty as hell ! so i'll be leaving my comment here with all the legit reviews as they seem to fake and remove any none 5 star reviews from their google account!
Leaving a none comment doesnt equal a fake review ( even though my account was anonymous on google doesnt mean its a fake review FYI it was anonymous for reasons i cannot state publicly ) , its weird how im being treated and singled out while literal other reviews have no comments . This further proves to me they are a disguistng company that would only value their customers if you write a 4 or 5 star glowing review. My experience with this company was horrendous , and i continue to experince their horrendous and disguting treatment i will not be using them ever again .
I HIGHLY DO NOT RECOMMEND THIS COMPANY unlesss you want to get treated like utter flith by them!
Tenant
24th Jul 2023 (1 year ago)
Anonymous Tenant
We found our first student house with Stoke Property Shop and they've been very helpful. Highly recommended!
Tenant
23rd Jul 2023 (1 year ago)
Anonymous Tenant
WOULD NOT RECOMMEND !!!
Rude to their tennants , very unprofessional , made my life a living hell. I've noticed they keep wiping their google reviews and all they do is post fake reviews by their staff or family members just to bump up their score.
Tenant
16th Jul 2023 (1 year ago)
Anonymous Landlord
Good agent! assisted me with my Property.
Landlord
14th Jun 2023 (1 year ago)
Anonymous Tenant
Good Service staff are friendly and kind. Would recommend.
Tenant
14th Jun 2023 (1 year ago)
Anonymous Tenant
One of the worst property shops ive ever been too .
Staff were rude and lack professionalism . Houses are poorly maintained . If you'd ask for any repairs they will say they will look into it and just brush you off. Please avoid like the plague
Tenant
11th May 2023 (1 year ago)
Anonymous Tenant
Got me into a rented property with no problems,
fast, friendly and efficient.
responded to all maintenance quick and effectively.
Tenant
10th May 2023 (1 year ago)
Anonymous Tenant
I do not consider Stoke property shop as estate agent. I think they are jokers. They simply lack professionalism that is required in managing estate agency. Most of the houses they deal with are very old and in poor condition with full of damp.
I remember the wood flooring was all coming out of place. They sent someone to put black tape all over it in the corridor, instead of repairing. Also, the kitchen tap was leaking, they sent same guy with super glue to fix a broken tap.....Jokers.
During snowing season, we slept in the cold for two days without heating and lighting, and my child was only 3years old at the time, but they did not care. We had to report them to the council, and on the same day they sent someone to resolve the issue.
The worse of all is that after they have given you troubles, at the end of your tenancy, they will team up with the landlord to try and take most of your deposit, if not the whole amount, even if you leave the property in a better condition than before....They are rip off. I can go on and on, but don't have time to write all that these people put me through. I have dealt with many estate agents, Stoke property shop is by far worse. All they want is your money......Beware, please stay away from them, but if you do not take my warning, then I wish you all the best.
Tenant
14th Mar 2023 (1 year ago)
Anonymous Tenant
Manager issued a rent increase with only 3 weeks notice instead of the legally required 30 days and staff told me to just pay the increase anyway.
A contractor hired to repair a sink did damage to the sink when I was away and when I returned and notified staff about it they blamed me for not notifying them sooner.
Tenant
22nd Sep 2022 (2 years ago)
Anonymous Tenant
Absolutely disgusting and abhorent behaviour from all members of staff, constantly the threat of extra fees and charges! They treat tenants and students like exploitative bags of money. Leaving a review here as they deleted my (and others') Google reviews and have since removed themselves from Google maps entirely. Cowardly hiding away from honest reviews rather than fixing their service. Never trust these people, you will regret it.
Tenant
29th Jun 2022 (2 years ago)
Anonymous Homeseller
They were so rude and never let you know about any viewings all the staff were very rude unhelpful people avoid them dearly
Seller
11th Apr 2021 (3 years ago)
R Doddapaneni
One of the worst estate agents around. Staff members are so impolite their attitude towards customers is vile.
29th Sep 2020 (4 years ago)
G Media
SPS, in simple terms treat their landlords with absolute bias an impunity in order to maintain their status quo and cash flow (they claim otherwise). They do a great job of welcoming you with smiley faces and all the usual song and dance in order to get you signed up to a house.
My experience involved calling up dozens of times for someone to repair the showers (which dripped constantly through my year) toilets which were not fixed to the ground only for them to turn up and fail to do so each and every time. This was the same case with a ceiling roof leak above my bed which took weeks to ammend, under the guise of "having to source professionals" of whome left the mess of broken tiles in the back yard, clearly a lie. They even sent someone out to repair a floorboard who took 2 days to do so and ended up putting a hole in the ceiling, im unsure if SPS hire this "repair team" but they are a joke.
I also made a note to myself of the bed in the room I was staying in, was bent out of shape (this is very soon after moving in) and I naively didn't call this up due to the incompetence of the team for any other issue that arose, the bed caused no issues and I assume that this was already noted by the landlord and deemed fit for purpose, upon the end of my tennancy the Stoke Property Shop team saw fit that a fine of £390 for the year was justified, £100 for the bed (which broke due to the fact it was bent prior to me moving in), a general clean price of £100 and cleaning marks off the walls at £30 a go, despite the fact that these marks fell well under wear and tear and thus should be exempt from the charges. Upon my argument that the bed was weakened prior.
Due to a lack of photographic evidence they held strong and their "unbiased" facade fell flat. They had the audacity to tell me the house was renovated when anyone with a modicum of integrity would tell you how barebones the house was, furnished with the finest a charity shop black friday sale can offer. Charging for general wear and tear and now a bed that, if the landlord was honest would confess was already structually compromised.
After posing valid points over an over again the professional and friendly side of the SPS team shined through. They state from the beginning that they act as a middle man for the landlord, when they clearly set up arguments and defences for the landlord that take advantage of naieve students (such as myself at the time). After myself constantly arguing valid cases which went around in circles, they decided to provide me with a "goodwill gesture" and knock £90 off the fine, this was clearly described as a goodwill gesture in order to deny any fault if the matter went further, that same email went on to insult us as tennants stating "we made more of a mess in 5 months than the previous tennants did in 11", reading this (which is a lie anyway) and realising they couldn't even count that late August to NEXT June is more than 5 months I accepted their goodwill gesture and left it as they clearly cant be reasoned with and were simply wasting my time.
Here is the bottom line should you decide to go with stoke property shop:
- They have some dishonest landlords with them, landlords that take deposit money for issues and don't fix them. This was clearly apparent regarding the leak I had, my bent bed, the shower and toilet. This is a fact. If you go to view the houses make sure that you ask the current tennants about the situation.
- Take pictures of EVERYTHING, no matter how small of minute have about 100 - 200 pictures of any crack, scrape mark or dent as you don't know which thing that they will claim on. And report ALL of it over phone and email so there is a record to cover youself, dont feel like your being annoying because if you miss a problem they are liable to pick up on it and charge you.
These guys have a name for themselves around the university area in person that suggests a much lower rating than the handful of reviews on this page.
SPS try and extract deposit money simply to make their client (the landlord) happy.
Tenant
21st Aug 2020 (4 years ago)
Reuben
WOULD NOT RECOMMEND - This agency does NOT care at all about the student that it provides accommodation to.
TL;DR - You'll have a better experience with a private landlord as they survive and thrive from word-of-mouth and taking care of their students. Stoke Property Shop has no interest in ensuring that your student experience goes smoothly, they are solely focused on claiming every penny possible from their tenants.
Property had many issues, and during the global pandemic, NO CONSIDERATION was given to those who had complications. In-house disputes are "not their responsibility" and students are told that "your student loan is provided to pay for accommodation" (which is NOT true for student studying post graduates as we have a singular loan that covers tuition AND EVERYTHING ELSE.
Need to leave the property to be with your High Risk family? You'll still be paying 100% of the rent, and 100% of bills for resources you will not be using.
Do the best you can to leave the property in a state where no claims need to be done on the deposit? If your housemates create issues past when you leave, that's your problem too - regardless of evidence that you have made that effort.
Using Stoke Property Shop as an agent has negatively impacted my student experience for my masters year, for my undergraduate I went through a private landlord - I would recommend all to do the same.
See image:
Landlord claiming £35 for cleaning from a student that hadn't accessed the property for an entire semester, after still expecting the FULL £1150+ for rent and bills on a property not accessed for that entire semester.
Please note - knowingly did this to a Masters student, whom does not get a separate tuition loan and maintenance loan, meaning this money was taken out of the money required to pay tuition.
Tenant
28th Jul 2020 (4 years ago)
D W
Been amazing for past 2 years using SPS for housing always quick response with any queries would recommend them over all property agency's in Stoke ????
25th Jul 2020 (4 years ago)
J Sisca
Very professional estate agents, great service and friendly staff.
3rd Jul 2020 (4 years ago)
S Property
Stoke Property Shop manage a number of houses for us. They do a great job, very proactive and always polite. Thank you ????
Landlord
13th Feb 2020 (5 years ago)
A W
Great and fast service from Darren; he's friendly and always there to help with any issues!
3rd Feb 2020 (5 years ago)
K Cadwallader
Great service from professional, friendly and knowledgeable staff, always there for help and recommendations.
23rd Jan 2020 (5 years ago)
H Mahmood
Brilliant service, houses consistently up to brilliant standards, will definitely recommend this letting agency to everyone I know
6th Jan 2020 (5 years ago)
E M
This agent is a landlords dream, Simon came to visit my property then found me tenants quickly and they always ensure rent is paid on time, they also manage the house very well and keep both me and my tenants happy.
Landlord
10th Dec 2019 (5 years ago)
A Gabriel
These my only agent to find house, they help me move twice and always to nice place, they also help many of my friends to have house, Simon I always see and always he help.
10th Dec 2019 (5 years ago)
G Costel
I have trouble to find house near my working place, Simon help me a lot and get me good house close to work that I can be live in. I am happy with house and services
Tenant
10th Dec 2019 (5 years ago)
L JACKSON
I was looking for a flat and Simon showed me a suitable one and helped me get everything sorted quickly and moved in less than 10 days later, top bloke and great agency!
Tenant
10th Dec 2019 (5 years ago)
D Smith
Thanks to Tom and the team for helping me sell my property. They achieved the price that i was looking for, and helped me with any queries that i had during the sale process.
Seller
2nd Oct 2019 (5 years ago)
Z Khalifa
Highly recommend, staff are very personable and eager to help. I applied to uni late via clearing which I worried would make things more difficult, however the process was fast and easy. Emma provided excellent service
23rd Sep 2019 (5 years ago)
S Shaw
Great experience, Emma took me through the whole process and I'm happy with the house I'm now renting thanks to her and the business.
Tenant
21st Sep 2019 (5 years ago)
L Mare
I am very pleased with the service I received from Tom and the team at Stoke Property Shop. Always quickly to respond to any queries I had and made everything run smoothly. Thanks again.
6th Sep 2019 (5 years ago)
G Bhandal
I have worked with SPS for a little while and they have been a pleasure to work with from start to finish. They managed everything that I needed, which meant I did not have to get involved in the small things, resulting in a stress-free and highly-professional working relationship. I would have no hesitation in recommending SPS for anyone looking to rent a property or have a property managed by them.
Landlord
20th Jul 2019 (5 years ago)
Z Taylor
Staffs students beware .Rented with them in second year and was the worst decision i have ever made .The house had damp and when i asked for it to be fixed they said they would send someone but nothing ever happened . The boiler in our house had to be reset every day and despite phone calls and emails they did nothing to fix it . It was like our problems were not of any concern to them . When speaking to them in person or on the phone they just wanted to end the conversation and were damm right rude as being students they assumed they could do as they please and when i got my parents involved they refused to cooperate but instead said they would only talk to me and were rude . Very nice till you sign the contract and the payments come if you miss it by a day you get rude phone calls and emails demanding money but if you want something resolved they take forever .The houses i have see from friends are shocking with mould and some are in clear need of a renovation clearly they care more about money then the quality of the houses they let out to the public and students .I was luck for my final year and found a better house but i wont ever rent from the again and if you want a pleasant time with a nice house and problems fixed they are not the people .Just people out for your money .
Tenant
15th Jul 2019 (5 years ago)
A Chorfi
very unprofessional rude staff...
17th May 2019 (5 years ago)
H McMullan
I lived in one of their houses and anything that went wrong they either came out the same day or the day after I made the phone call. Tom that works there, is an absolute asset to the company. He should definitely be promoted or given a pay rise because he always went above and beyond, even after I moved out.
Tenant
15th Oct 2018 (6 years ago)
J Webster
Our housing issues sound like an inconvenience to them, when me and my house mates are freezing in our house, being told 'the weather is double digits' is unprofessional.
Tenant
14th Sep 2018 (6 years ago)
K Vardy
I am a student and so far have been with Stoke property shop for 1 year and I have received very good service and the staff are very polite also very quick with maintenance I really recommend them.
Tenant
28th Aug 2018 (6 years ago)
L Holdrinet
Top choice if you want to rent an apartment in Stoke. They helped me get a place in a short timeframe, and were readily available to help with any questions.
Tenant
23rd Jul 2018 (6 years ago)
A Chorfi
very unprofessional rude staff some are actually okay but some staff are plain rude.
4th Jun 2018 (6 years ago)
D Sweeney
In my experience as a buyer and landlord the staff are always professional, helpful and courteous. Any problems that I have experienced they have helped me to resolve and I would thoroughly recommend them.
23rd May 2018 (6 years ago)
A Chorfi
Definitely do not recommend very unprofessional rude staff some are actually okay but some staff are plain rude.
17th Mar 2018 (6 years ago)
Forgedawn
DO NOT rent from them! The staff was horrendously rude and very unhelpful. Making a contract with them apparently is the same as making a deal with the devil, and trying to discuss anything with them is useless.
Tenant
15th Mar 2018 (6 years ago)
G Baadsha
Manners and professionalism desperatley needed by the staff who work here. Absolute pillocks
10th Nov 2017 (7 years ago)
M Mecenero
Very good and reliable agency!! I've been with them for almost 4 years and never had a single problem. I will definitely recommend it!
10th Nov 2017 (7 years ago)
A Lyttleton
Found stoke property shop whilst looking for property to buy in the local area, greeted by friendly, helpful staff who assisted me in my property search. Thanks
30th Oct 2017 (7 years ago)
K Otaku
Absouletely disgusting, and a scam. STUDENT BEWARE - Dont bother living in there houses, they are all disgusting with mould everywhere, i was left with no heating for 3 months in 1 house, and in another house for 1 month was left with broken plumbing and no useable toilet between 3 people. The houses are all overpriced and they chose to steal money off you whenever they please.I was charged money out of my damage deposit because i didnt clean up some specs of dust, so petty, they will try anything. Please use another service, they are dishonest and only care about money. Every phone call or trip to there office is met with rude people who only want to make you leave as soon as you arrive. Dont bother.
Tenant
23rd Jul 2017 (7 years ago)
F James
Students at Staffs Uni, with them for a year, no major problems. Issues with the house got fixed within a few days if we reported them, rent was reasonable, sorted our deposit return swiftly after the contract ended.
Tenant
11th Jul 2017 (7 years ago)
A egan
Great staff, really accommodating.
Could send out help quicker but u understand there was many houses undefined their management.
But overall very pleased with their ethic and customer service.
7th Jul 2017 (7 years ago)
K Otaku
Absouletely disgusting, and a scam. STUDENT BEWARE - Dont bother living in there houses, they are all disgusting with mould everywhere, i was left with no heating for 3 months in 1 house, and in another house for 1 month was left with broken plumbing and no useable toilet between 3 people. The houses are all overpriced and they chose to steal money money off you whenever they please.I was charged money out of my damage deposit because i didnt clean up some specs of dust, so petty, they will try anything. Please use another service, they are dishonest and only care about money. Every phone call or trip to there office is met with rude people who only want to make you leave as soon as you arrive. Dont bother.
Tenant
9th May 2017 (7 years ago)
M Sadler
As a long-standing Tenant of Stoke Property Shop, I have never had a problem with them.
It's Staff and Service are second to none.
In my opinion, A good and efficient Letting Agent
Tenant
31st Mar 2017 (7 years ago)
J Hastings
I'm a new landlord to the area. After seeing all the 'rented' signs and following a recommendation... I can also highly recommend the Stoke Property Shop for their excellent service in finding me tenants. I'm slightly late in the year for finding students but within days SPS have signed me a group up for the next academic year. Thank you guys for your help.
Landlord
30th Mar 2017 (7 years ago)
K Bains
I have been with Stoke Property Shop for over 10years as a landlord with my properties being full managed by them. I have always found the staff very helpful, curteous and efficient in dealing with any issues that arise in a very professional manner. I would definitely recommend them to any landlord who is looking for letting agents to manage their properties for them.
Landlord
18th Mar 2017 (7 years ago)
H Sahota
great service, efficient and dedicated to meet customers needs. Tailored support to match lifestyle requirements.
18th Mar 2017 (7 years ago)
F F
Have rented with them through 2nd and 3rd year at uni, theyve always been pretty decent on maintenance. Would recommend them if your at Staffs
Tenant
9th Mar 2017 (7 years ago)
L McCarter
Currently renting a property with these horrible people, we contacted them previously about issues with the property, since I've moved in we have had issues with the boiler, people came to fix it but it was never properly fixed. Coming back after Christmas the boiler wouldn't work at all, so my mother contacted the property shop at 4:30 as I couldn't, they said they would 'book it in' for me but it was freezing outside and inside was just as bad, after ringing back at half 7 to find out what was happening because it was so cold and against the law for them to leave one of their occupied properties without heat, I don't know who it was who spoke to my mother but they were absolutely vile to her, forget good customer service and all that, they were so rude to her and never resolved the issue, I had to get someone else to try to fix it because the house wasn't fit to be living in, with it being like a walk in fridge. I would advise everyone not to even consider renting properties from these bunch of con men because once they get your money, they don't give a toss about you!! Literally I have only given one star because I had to put at least one to give a review. Stay clear of Stoke Property shop!
Tenant
13th Jan 2017 (8 years ago)
S ibrahim
We rented a property from SPS for 2 and half years. We found them always helpful and prompt in resolving any issues. They did best within their limits we will definitely miss their reliable service and surely will recommend them to friends and known people.
Tenant
7th Sep 2016 (8 years ago)
K Jones
Absolutley vile people to be in contact with. Very rude, the houses are disgusting and filled with issues that will make you ill. They are just out for money and dont care about anyone else. Their attitude totally changes after theyve lied to con you into signing a contract. Would not reccomment to my worst enemy.
Tenant
1st Aug 2016 (8 years ago)
L Phillips
I have always found the staff at Stoke Property Shop most helpful and proactive, if there has ever been a problem at the property they have always been very quick to resolve it. I am more than happy to continue doing business with them for many years to come.
Landlord
6th Jan 2016 (9 years ago)
S Sumner
I am a student tenant of stoke property shop and so far the service has been good. The guys in the office have always been polite and down to earth. The maintenance guys are sound also. I got a great house and my house mates are happy also.
Tenant
2nd Jan 2016 (9 years ago)
R Jay
Only one in the area but most of the people I met have not good opinion about them. however they do manage a lot of properties in Shelton
22nd Nov 2015 (9 years ago)
T F
DO NOT RENT FROM THESE PEOPLE EVER!! THEY HAVE POOR CUSTOMER SERVICE, THEY DON'T CARE ABOUT THEIR TENANTS, THEIR HOUSES ARE IN POOR CONDITION.. WHEN SOMETHING BREAKS IT TAKES THEM MONTHS TO FIX IT, PEOPLE IN THER ARE RUDE AND JUST SIMPLY DON'T CARE !! PLEASE FOR YOUR OWN BENEFITS DO NOT USE THEM. (I HAD HAD THE OPPORTUNITY OF PUTTING NO STARS I WOULD)
Tenant
20th Oct 2015 (9 years ago)
S Barrowclough
Looking for a damp moldy falling apart house then stoke property shop is the company to go with, you get mardy and rude staff in the office that arent willing to help with any issues as well as house that seem beautiful well you view it but when you move in you see the many fault like attempting to paint over damp and cracks in the walls as well as hiding mold broken bathroom door and shower the list in ended but the best part is when they take like most of your deposit for silly no existent reason. If your after a nightmare of a year stoke property shop are the landlords for you.
Tenant
6th Aug 2015 (9 years ago)
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