Back
Close
- Compare agents
- Online valuation
- Explore my area
- Home toolkit
- News & guides
- Estate agents by area
- Sold house prices by area
- Estate Agent ValuationRequest an in-person valuation with an agent to discover your property's true market value.
- Online Valuation ToolGet a free instant estimate of your home's value.
- EPC CheckerFind out if your home has a valid Energy Performance Certificate.
- Listing MonitorAlready on the market? See how your online property advert is performing.
- Selling guides
- Estate agent guides
- Mortgage advice
- Conveyancing guides
- Property news See All News & Guides
Sign in
Agent shortlist
HouseWorth
© GetAgent Limited 2025
Is this your branch? Claim your page here.
- Keates Hulme - Stoke On Trent
Keates Hulme - Stoke On Trent
Opens tomorrow at 9:15am
84 Church Street, Stoke-On-Trent, ST4 1BS
Keates Hulme Stoke On Trent are an estate agent in Stoke-on-trent. They mainly list properties in ST4, ST1 and ST10. Over the last 6 months, they've listed 55 properties, with 19 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Rightmove.
Opening hours
- Monday 9:15am - 5:15pm
- Tuesday 9:15am - 5:15pm
- Wednesday 9:15am - 5:15pm
- Thursday 9:15am - 5:15pm
- Friday 9:15am - 5:15pm
- Saturday Closed
- Sunday Closed
View all details
Keates Hulme - Stoke On Trent Reviews (90)
Have you used this agent?
82%
3%
1%
2%
11%
All (90)
Seller (26)
Buyer (17)
Landlord (13)
Tenant (7)
General (27)
S shah
I would highly recommend, great service, professional and honest.
30th Sep 2024 (8 mo. ago)
Nelly
No issues during buying
Clear communication
Good chase up after viewing
Buyer
23rd Jul 2024 (10 mo. ago)
A Bolton
Great Service!!
23rd Jul 2024 (10 mo. ago)
N Smith
Excellent service especially Les and Andrew who go the extra mile to make sure things are running smoothly which makes life so much easier my purchasing a property.
Buyer
8th Jul 2024 (11 mo. ago)
A Dutch
Andrew and his staff are very helpful, and have been working with them for the past 12 years, they have helped with tenant finding, property purchase and disposal.
13th Jun 2024 (1 year ago)
J Austin
Great service from Andrew over many years. He is our only go-to agent and I would highly recommend.
10th Jun 2024 (1 year ago)
D OXLEY
Andrew and his team offer a great service both for lettings and sales, I have been using their services for over 20 year, even before they became "Keates"
I would highly recommend this business to anyone considering letting their property.
Any issues that may arise will be dealt with quickly and efficiently.
Landlord
10th Jun 2024 (1 year ago)
M B
Andrew doesn't just sell you a property, he has great knowledge of the property market and is very professional. He's ready to answer your questions and make buying a property from Keates stress free. Thanks for all your help Andrew and highly recommended
Buyer
7th Jun 2024 (1 year ago)
K mirza
Wonderful service everytime. The whole setup from directors to the staff are really helpful and exceptional, especially Megan on the letting side with the quick response on contracts. Simply fantastic thanks ???? ????
6th Jun 2024 (1 year ago)
R Kingston
I've dealt with Keates and Andrew specifically on a few occasions now and I've been very impressed with the professionalism and attention to detail I've received. I'm in the process of buying a property through them and have been made to feel like a valued customer, with personal check ins and updates etc. Would highly recommend.
Buyer
4th May 2024 (1 year ago)
L WIlliams
Andrew’s knowledge of the property market, including his vast expertise of properties themselves, made my decision to choose Keates to deal with the sale of my 1800’s property very easy. The process from inception through to completion was seamless and stress-free, with Andrew being on hand to answer any questions or to simply keep the communication lines open between the parties as we approached completion of the transaction. The advertisement of my property was beautifully presented, and the pictures represented the unique character of my first little home perfectly. Andrew had great appreciation for the time, effort and love that I had put into the property and this was reflected in his service and presentation of the advertisement. Should I sell another property in the future, Keates (and specifically, Andrew) will always be my first choice.
Seller
3rd May 2024 (1 year ago)
Z palmer
Great estate agent from start to finish Andrew and Les very professional and great communication from start to finish of our house sale. Highly recommended.
Seller
7th Feb 2024 (1 year ago)
A Miles
Very pleased with help & service. I have been in property 30+ years & Andrew's help & service is up there with the best. I'll be certainly using him & Keates on my next property sale.
Seller
29th Jan 2024 (1 year ago)
T Jones
Andrew Johnson is excellent.
20th Jan 2024 (1 year ago)
A Rushton
Keates is a quality local Estate Agents who knows the market inside and out
20th Jan 2024 (1 year ago)
S Weaver
From the first Phone Call to meeting Andrew from Keates I felt I had chosen the right Estate Agents to sell my property…Very fast Efficient Service and had a couple of Offers within a couple of days of being on the market…And was always kept up to date with how things were progressing…Thank You Keates & Team
Seller
18th Dec 2023 (1 year ago)
R B
Outstanding service; friendly, informative and supportive every step of the way with one dedicated point of contact.
I would highly recommend.
6th Dec 2023 (1 year ago)
E goodwin
Andrew was professional from start to finish. He marketed the house, dealt with all viewings and enquiries and closed a very satisfactory sale.
Seller
6th Nov 2023 (1 year ago)
T allen
A very professional approach , and very helpful thank you
27th Sep 2023 (1 year ago)
Gavijen
A great team with a wealth of experience
22nd Sep 2023 (1 year ago)
A Clews
We greatly appreciate Andrew's expertise, efficiency, friendliness, and valuable guidance. He exceeded our expectations by arranging many property viewings.
We feel truly grateful that our house got sold for an excellent price. Andrew from Keates is highly recommended by us as the level of service we received was outstanding.
Thanks for all your efforts, Andrew.
Seller
4th Sep 2023 (1 year ago)
P Mellor
Superb service from Andrew Johnson and his staff. Sales of two properties for us were dealt with quickly, efficiently and at prices I was delighted with.
Seller
29th Aug 2023 (1 year ago)
S Group
We have received excellent service from Keates for many years, Andrew is knowledgable and always helpful in his approach, highly recommended.
28th Aug 2023 (1 year ago)
N Griffith
Keates Hulmn estate agent have been excellent in selling a property for us. They used the modern auction method and everything went smoothly. Andrew Johnson dealt with queries super quick and I would happily recommend them to anyone thinking of selling their house. Regards Niall Griffith
Seller
3rd Aug 2023 (1 year ago)
L Smallbone
I’ve dealt with Keates both as letting agents and to sell two properties. I cannot recommend them highly enough. Andrew’s knowledge of the local market is superb and his advice is clear and realistic. Communication is great - emails are replied to very quickly - and they have consistently gone above and beyond to be helpful. When selling, I trusted Keates to recommend a firm of solicitors and they were fantastic as well.
Seller
6th Jul 2023 (1 year ago)
B simpson
Excellent service. Highly recommended.
5th Jul 2023 (1 year ago)
B Warner
Andrew and the team at Keates were very knowledgeable, helpful and professional. They defiantly went the extra mile for my purchases. My thanks to the team
Buyer
5th Jul 2023 (1 year ago)
M Campbell
Great service, quick and good communications and got the best price for my house.
Seller
6th Jun 2023 (2 years ago)
M Folkes
I used Keates to sell a small commercial property and have been nothing but impressed with the attention to detail and commitment to securing the best offer for the premises. Andrew was always available to discuss any issues, liaise with the buyer and acted promptly and efficiently to get the sale eventually completed by the deadline. I would not hesitate to use Keates again in the future.
Seller
31st Mar 2023 (2 years ago)
S Davis
This estate agent has very poor customer service. We made a booking with them to view some houses and got our confirmation email for 3pm. We arrived at the 1st house at 2:44pm and nobody turned up. We called the estate agent serval times and got no response. We drove to the estate agent and was told that they had our booking down for 2:30pm and that they were trying to contact us however the number was incorrect. The young lady was quite unsympathetic about the mistake they had made regarding our booking and did not even want to reschedule our appointment. I travelled quite far to come with a baby to view houses just to be told that because of an error on their side they can’t do anything about it. We are cash buyers and we were really looking forward to doing business with this estate agent, however the customer service today was poor. I hope they can do better in the future.
Buyer
15th Mar 2023 (2 years ago)
N Ash
I have used Keates to sell my buy to let property with a sitting tenant. Andrew was very knowledgable, giving me lots of helpful advice and direction. I am very grateful for this as I had many questions initially with what direction to take.
Andrew and his team are very professional and responded to my queries quickly.
I would definitely recommend Keates!
Seller
12th Oct 2022 (2 years ago)
M D
Andrew has been very helpful indeed, and he provided lots of good advice to allow me to rent, keeping me informed at all stages. Thank you!
Tenant
11th Oct 2022 (2 years ago)
T Dyos
Great communication. they act fast. hope to be doing more business with these guys
26th Sep 2022 (2 years ago)
P Jerman
Spoke with Andrew on a number of occasions before actually being in a position to put the house on the market. Even before engaged he was very helpful. Once house put on the market Keats we're very efficient and also effective in getting bookings leading to receiving an acceptable offer. Highly recommended on service and professionalism.
Seller
6th Sep 2022 (2 years ago)
M Juma
Excellent service provided by Keates in securing tenants for my two flats.
Landlord
6th Sep 2022 (2 years ago)
M Lane
Found it difficult to find properties advertised in the road but no details on the web site. Or maybe I just couldn't find it????
5th Sep 2022 (2 years ago)
R James
Thoroughly deserved 5 star rating. Friendly staff, caring and professional. As a landlord I always use them to find me good tenants. They have always done a fantastic job and found me great tenants in no time at all. Highly recommend landlords to use their service. A big thank you to Andrew and his team.
19th Jul 2022 (2 years ago)
G Merriman
We have have been with Keates for nearly 9 years, we purchased the buy to let off of them, tenant in place. Always dealt with Andrew Johnson, very professional, and always responded quickly to any queries etc. We have now sold through Keates and Andrew Johnson once again went beyond to enable the sale to go through and be completed without any problems fast and efficiently. We would definitely recommend Keates.
Seller
31st Mar 2022 (3 years ago)
C Stephens
Overall a very helpful and pleasant service, Andrew was a pleasure to work with and definitely went the extra mile and was very accommodating when giving me the keys to my new property on his day off. I would definitely use Keates to purchase a property again in future and would recommend to anyone considering buying a property in the area.
Buyer
28th Mar 2022 (3 years ago)
B Dube
Keates were amazing from start to finish. We were purchasing a property a couple of hours away from our previous residence and Andrew and the Keates team were friendly, flexible and helpful. We cannot recommend them enough!
Buyer
11th Jan 2022 (3 years ago)
C sims
Only half way through the selling process but I have to say Andrew has been very professional and certainly knows his stuff. He answered a few of my queries and the experience of selling with them is very good so far. Thanks folks.
Seller
15th Dec 2021 (3 years ago)
B Craig
Keates have provided both Estate Agent and Letting Management services over a number of years and have always given good value service with problem solving and local knowledge.
I have no hesitation in recommending them.
Landlord
6th Dec 2021 (3 years ago)
B Burden
A first class service, very helpful, pleasant and extremely knowledgeable in all areas.
Would highly recommend for sales and letting.
My contact was a gentleman named Andrew
30th Nov 2021 (3 years ago)
D Wilson
Andrew has been extremely helpful, often going that little bit further to help out.
He's always made himself available to answer any queries, responding quickly.
I'd highly recommend buying a property through keates, they're definitely better than butter john bees based on previous experience that I've had.
Buyer
28th Nov 2021 (3 years ago)
A Wilson
Excellent agent who are professional and responsive. They always answer the phone (many estate agents do not) and also reply swiftly to emails. I would like to thank Andrew and the team for their excellent work.
1st Nov 2021 (3 years ago)
J Swinson
Absolutely useless estate agents, stay well clear, I rented an house for 8 years... which I never actually had a new tenancy agreement wrote up for the last 3 years of living there. They only want the money they don't care about jobs etc need doing to your property.
General wear and tear on carpets. Which are obviously 8 years old to be told I won't receive my deposit back because all carpets are to be replaced! What do you expect???
Avoid using this company at all costs.
Tenant
16th Sep 2021 (3 years ago)
R jones
Andrew and his team did a fantastic job advertising my property. They found me a great Tennant. Andrew has looked after my friends properties for over 10 years and comes highly recommended!
Definitely the best property agent/advisor I have dealt with
Landlord
13th Jul 2021 (3 years ago)
U Bridgett
Right from the off Andrew and keates have been fantastic finding not just a tenant but the right tenant for our first rental property! They have made the whole process easy and stress less. Would not hesitate to recommend them ??????????
Landlord
3rd Jul 2021 (3 years ago)
R Wilson
Andrew was contactable from start to finish. Very professional and always did what he said he was going to do. Very happy with the service, would recommend.
Thanks For everything Andrew.
Regards,
Debbie and Paul
1st Jul 2021 (3 years ago)
G siva
The service I received from Keates was outstanding at every stage of dealing with them. Andrew was particularly attentive, polite, reliable and extremely diligent in ensuring that any of my questions were answered and dealing with everything in a timely manner. Thank you for an outstanding experience. It has been greatly appreciated.
22nd Jun 2021 (3 years ago)
N Chappell
I've used Keates to recently sell a house and found the Team (especially Andrew) to be very professional, helpful and competitively priced. I wouldn't hesitate to refer a friend or use them again.
Seller
19th May 2021 (4 years ago)
R Poole
I used Keates to sell a HMO in Shelton. I was very impressed by their knowledge of the local area, by their understanding of the market and when to sell. Throughout the sale process I was kept up to date and I got very quick responses to any queries. Good service. I recommend them.
Seller
14th May 2021 (4 years ago)
P Mathers
Dealt with Andrew Johnson from Keates when purchasing a property for sale with them. Andrew always kept us updated on the progress of the purchase, answered any questions we had promptly, and always allowed us access to the property during the purchase process when needed. He was always available to take calls and if messages were left he responded quickly. We certainly would recommend as we had a smooth and stress free purchase of our property.
Buyer
19th Apr 2021 (4 years ago)
S khan
I have used the services of this company on numerous occasions and have always been impressed by their professionalism and dedication. They are approachable and have very good local knowledge. Excellent.
11th Mar 2021 (4 years ago)
N Broad
I have bought, rented as a landlord and sold a property and all aspects have been very efficient and generally well communicated. I won’t pick out individuals but the general promptness in responding to communication has been super. Thank you staff at Keates.
Seller
20th Feb 2021 (4 years ago)
P Robinson
Andrew Johnson at Keates has been wonderful to deal with, very professional and informative. It is refreshing dealing with someone who knows their business inside and out and can give informed advice that is truly helpful.
30th Jan 2021 (4 years ago)
D C
Me & my wife were buyers of a property that Andrew/Keates were marketing. From day one, I had complete confidence in Andrew. His ability, professional attitude, his market knowledge, advice, his communications back to us made our buying journey that much easier.
The sellers of our house made a sound investment when they instructed Keates to perform the sale. I'm almost embarrassed to admit it, but Keates have have outperformed our own Estate agents. If you are contemplating which Estate Agent to choose and want a sound, professional and communicative agent to work with, then look no further.
Buyer
21st Jan 2021 (4 years ago)
C Holdcroft
We have been very impressed with the care and support that Keates has provided us, with the purchase of our first auction home. Nothing was to much to ask the team based in the office and Andrew often went above and beyond to keep communication for all clear, settling any worries thay we had. Thank you!
Buyer
6th Jan 2021 (4 years ago)
C ives
Excellent service tenant found, referenced and moved in swiftly, good communication will use again
Landlord
19th Dec 2020 (4 years ago)
R Barnes
Everything was handed extremely well, from the first meeting/valuation through to completion of the sale. Extremely happy with the service received - we bought the property through Keates and eventually sold it through them.
Seller
24th Oct 2020 (4 years ago)
V Bharakhda
Having purchased a few properties from Keates Hulme, I must say their service is great! All of the staff are very helpful and professional. The sales process has always been pretty smooth and Keates are always on hand to help. Thank you,
Buyer
22nd Oct 2020 (4 years ago)
B Dellicompagni
Keates have helped us re-let a retail unit and all in all they have been very professional and achieved all we wanted in a timely manor.
Landlord
29th Sep 2020 (4 years ago)
R McGinty
I enjoyed an extremely efficient service form Andrew at Keates Hulme, covering review of the property, doing all the checks and paperwork and finding a good tenant.
Landlord
28th Sep 2020 (4 years ago)
A Roamer
I recently sold the same property I purchased through Andrew Johnson at Keates with no previous dealings. It was clear he was an honest and decent individual who was knowledgeable and professional about local matters. When returning to him to sell the property some years later....his TV fame found during that period had only improved his management of the sales issues especially when tenanted. He went beyond any other agents abilities and willingness in virtually project managing the sale through dealings with all parties, and guiding me through a better method of selling with less risk, and no extra cost. In over 35 years of property experience I have never had such professional and personal service throughout and beyond 5pm ! He puts all other agents in UK to shame with their inflexibility and uninterested attitude at silly commission rates. It's a pity no other agent I have come across in Staffordshire and Cheshire generally are not as keen and bothered or knowledgeable ! His and his staffs' communication with parties enabled smooth completion in these complicated times !
Seller
16th Sep 2020 (4 years ago)
T Mason
When I viewed our student letting I was assured by the slimey salesman that the rooms would be cleaned, the dangers fixed and the smell all but gone. Only once our letting agreement was finalised did the smiles and happy nature fade. They are un-reliable and out right lie about what they are going to do. The bathroom was covered in mould, which we were told would be fixed. Eventually after a year of back and fourth emails we managed to get them to fix it, instead of actually fixing it they boarded over it, I am not sure yet what damage to my health has been done, but the mental damage is definitely noticeable, save yourself some time, money and health and just go with someone else. How silly I was when being an undergraduate.
The letting agent has since replied (See Below). I stand by my statements made and disagree with theirs, I also have the evidence to disprove what they say. Even if just one person manages to avoid the slimy company I feel I've succeeded in some way. Either that or they stop lying and trying to take advantage of people who most often have no experience in letting. Just for reference they did claim against me and my tenants, but we won. Says something.
Tenant
21st Aug 2020 (4 years ago)
H Salim
Keates Hulme have been very professional and managed to rent out my property in quick time especially during this lockdown by being innovative. Andrew Johnson kept me updated on regular basis about the progress being made. Very glad with the service received and would highly recommend them.
Landlord
6th May 2020 (5 years ago)
P Taylor
Really pleased with the work done and how the sale was handled, great to be kept in the loop continually. Everything done very efficiently, photos paperwork and viewings. Would definatley use this firm again
Seller
6th May 2020 (5 years ago)
B Williams
Andrew handled our sale with great expert knowledge and kept us constantly updated about all developments. Was so happy with the service and speed of the sale.
Seller
3rd Apr 2020 (5 years ago)
S Team
Exceptional customer service. Was running late in picking up the keys for my property and a staff member kindly waited for me. Truly grateful.
2nd Mar 2020 (5 years ago)
V Burnham
Excellent service from Andrew Johnson when we purchased a somewhat complex property-he couldn't have been more helpful in smoothing the process.
Buyer
24th Feb 2020 (5 years ago)
R Ltd
excellent service and very smooth sale thank you
Seller
24th Feb 2020 (5 years ago)
A Ferrett
Great service - They went beyond the call of duty on this house sale.
Not only did they keep following up on this very slow sale. They also helped with weather repairs and other problems while I was overseas.
Thanks!
Seller
24th Feb 2020 (5 years ago)
A 38
I have used Keates Hulme on a number of occasions. Their service has been excellent throughout, Andrew in particular has been very proactive and engaged throughout the sale process. Overall, I would recommend Keates Hulme as their services are excellent value for money. Thanks.
Seller
24th Feb 2020 (5 years ago)
F Bandeira
This was the worst real estate agent I have ever seen! I made an appointment a week ago for a house. Today in the morning I received a message confirming the visit would be at 2:30pm. I confirmed it and I arrived on time. It was raining a lot and I waited for some minutes, then I called them around 2:40 and they told me “he should be on his way”. I waited more just because I was very interested in the property. When it was 3 pm I called them again and a men said he would find out what was going on and the reason why nobody showed up. After 2 min a lady called me and said “I’m sorry but the property was taken”. This was the most disrespectful company I have ever experienced in my life! I highly don’t recommend and I’ll keep not recommending them.
16th Aug 2019 (5 years ago)
D Johnson
Horrendous customer service, never experienced anything like it. Tried calling all week to arrange a viewing of a property, when I eventually got through after days of calling and leaving my phone ringing for almost 7 minutes before someone eventually picked up the phone, I was told they'd get back in touch with me, surprise surprise they didn't. Why anyone would try too sell their property with them after knowing this is beyond me
19th Jun 2019 (5 years ago)
M Ejaz
Arranged to view a property to buy in Stoke. A potential purchaser viewing the property expects the agent showing them the house to know about the house and have an understanding of the local area. The agent they sent out had no clue about the local area, didn't know about the demographics, potential tenants, rental prices etc.
Secondly after agreeing on the price and sending out the memorandum, I sent them documents and instructed my solicitor to start conveyancing and broker to arrange survey. The next day they call me to say that the vendor has had a better offer from another estate agent and all final offers should be submitted by 10am the next day. That's fine but why not make that clear to me before I made a move?
Finally the house in question is still on the market, that's fine as that's the vendors policy but they are still looking for offers above my offer.
Utterly ridiculous, unprofessional. They have a long way to go before they can call themselves an estate agency. There are plenty of other more established and well knowledged agencies in the local area so best to avoid this bunch.
Buyer
3rd Apr 2019 (6 years ago)
Anonymous Home Buyer
Arranged to view a property to buy in Stoke. A potential purchaser viewing the property expects the agent showing them the house to know about the house and have an understanding of the local area. The agent they sent out had no clue about the local area, didn't know about the demographics, potential tenants, rental prices etc.
Secondly after agreeing on the price and sending out the memorandum, I sent them documents and instructed my solicitor to start conveyancing and broker to arrange survey. The next day they call me to say that the vendor has had a better offer from another estate agent and all final offers should be submitted by 10am the next day. That's fine but why not make that clear to me before I made a move?
Finally the house in question is still on the market, that's fine as that's the vendors policy but they are still looking for offers above my offer.
Utterly ridiculous, unprofessional. They have a long way to go before they can call themselves an estate agency. There are plenty of other more established and well knowledged agencies in the local area so best to avoid this bunch.
Buyer
3rd Apr 2019 (6 years ago)
G Braunold
Extremely efficient helpful professional service
1st Oct 2018 (6 years ago)
J C
I have worked with several estate agents over the years and these have been by far the best. Honest advice, quick to point out any issues and always polite.
They have dealt with any tenants issues promptly and kept me informed. Rent is passed on in a timely manner.
I have spoken to my tenants in person and they were also very happy with the service they have received.
I would be more than happy to recommend Keates Hulme and will be using them again myself.
Landlord
1st Oct 2018 (6 years ago)
D Snr
Dealing with Keates Hulme has been a pleasure. Email response has been super fast! Friendly approachable staff and very helpful.
6th Apr 2018 (7 years ago)
D lightfoot
Terrible company everytime you call to get something repaired nothing got sorted. I was living in a property full of mould and damp for 18 weeks creating my partner to be ill 3 times the company gathering 7 quotes to then be told the work will be done when the landlord agrees to quote.
Absolutley disgusting leaving people in houses unfit for purpose !!!!!!!
Tenant
15th Mar 2018 (7 years ago)
S Train
My husband and I had a poor experience. Lack of advice, support and communication with a bit of dishonesty thrown in too. Changed to another local agent and sold within 2 weeks.
Seller
11th Mar 2018 (7 years ago)
M patel
am an investor/developer and have worked with Andrew at Keates Hulme. I have found him extremely professional and helpful. I have also had RICs surveys done by Richard Johnson, who did a very thorough job on reporting on the properties that I was purchasing. I would recommend their services, if you were considering selling your property or if you require a survey done. Keates Hulme would be the go to company to get a professional and well executed work done. They are fast and efficient in the service they provide
Buyer
2nd Feb 2018 (7 years ago)
L Hannigan
Been in my property for 2 months and none of the jobs that need doing have been done. One of which is the back door not being able to open, I spent 10 minutes trying this morning. What would happen if there was a fire? This company only care about taking your money. They are the worst company I have ever rented a property from and I would implore people to never use them
Tenant
16th Nov 2017 (7 years ago)
R Johnson
Although communications can sometimes be slow with some staff concerning repairs and issues reported via tenants, we found Cheryl Fox to be proactive and supportive with any queries, as well as responding promptly to any emails etc. A major issue with our tenant was resolved very quickly by Cheryl and we were reimbursed promptly. She ensured that all evidence was collected and pursued the issue for us, for which we were very grateful and we felt we could rely on her to sort everything out.
Landlord
5th Jun 2017 (8 years ago)
W Next
As a landlord, this company has provided excellent service, organisation and communication. The company has been effective, professional and friendly - particularly Cheryl. I'd recommend you'd get to know the agency and they will work with you to meet your needs.
Landlord
13th Oct 2016 (8 years ago)
E Jones
Really pleased with the service I have received from Cheryl Fox- she always calls back when she says she will and responds very quickly to emails. I feel like she is on top of things and works in a fair and organised way.
13th Oct 2016 (8 years ago)
R Alexander
DO NOT USE THESE ESTATE AGENTS.
Once we left and they tried to bill us for the full £700 deposit we realized they never filed our own inventory which had a lot more information on it that their original one (I am always very precise when filling them in). Not only are they trying to claim for small marks of fair, wear and tear (which I know legally they have no right to) but they are also trying to claim for the removal of furniture and items that were already in the property and in the original inventory! They also are claiming there are damp issues they need to sort out, which we repeatedly informed them about when were in the property and they never fixed!
We had had several inspections during our time in the property and we were aware and happy that a little work would have to be done (like replacing two carpets our dog had damaged) to get the property back to original standard, but we were also then told it would only be about £400.
What they are claiming for is wholly unfair and I find it despicable they never filed my inventory which I made sure to hand to them personally.
Tenant
23rd Sep 2016 (8 years ago)
E Hewitt
I have been dealing with Keates Hulme for about 15 years, they deal with my rental properties. The new addition to their work force CHERYL FOX, has shown that she is a real asset to the team. She is efficient, knowledgeable and, very reliable in keeping me informed with updates and progress of any situation that arises.
Landlord
29th Jul 2016 (8 years ago)
D smith
Worst experience of my life, would not recommended to my worst enemy. Myself and my partner moved into the house been rented by Keats's whilst my partner was three months pregnant. After three months of living in the property the house was put up for sale without us as the tenants been made aware, we only found out when a man in a van came to are house to hammer up a for sale sign. Keates response to not telling us was that because we had contact with the landlord they thought he might tell us. They also tried to carry out a house inspection without any prior appointment, just arrived at the house. They then tried to evict us using an eviction notice they had printed out and signed at the time giving us two weeks to leave the property, which when we showed to a housing advisor with the council, had said the document is false and unproffessional, it is only with the council's help that a proper possession order was served. We were then changed £350 for the court fee's to be evicted, of which after a further 3 months in the property we still never received an official eviction notice. We are now out of the property and living with my partners parents with a new born child as most of our money went into the house getting it ready and decorated for the arrival of our first child. Now Keats's are trying to keep our deposit stating it is to cover eviction fee's, even though we have already paid court fee's for the possession order. All of this after been told at the start we could rent the property for 5 years and then buy at the end if still within the property. Myself and my partner both work full time and always paid rent on time, the landlord even commented that the house was immaculate and a lot of work within the garden was done including to his decking which was rotting and falling through. The attitude from all staff at the stoke branch was vile apart from one very polite lady who did seem sympathetic, the rest made you feel belittled and did not seem to care or take note of any problems or issues from start to finish. Only gave one star because we had too. Made a very stressful pregnancy putting my partner in hospital due to stress.
Tenant
14th Jun 2016 (9 years ago)
Performance stats
- % of asking price
- We cannot show these stats publicly. To view these, you'll need to create an account.
- Average sale time
- We cannot show these stats publicly. To view these, you'll need to create an account.
- Fee
- We cannot show these stats publicly. To view these, you'll need to create an account.
Instantly compare agent fees and performance
Listings by number of bedrooms
Listings by postcode
Number of listings
Listing market share
Activity
All
New
Price change
Removed/Sold
More agents nearby
Wards Property Management - Stoke on Trent 0.09 mi away
Easy Move Property Agent LTd 0.13 mi away
EasyMove - Stoke on Trent 0.13 mi away
Stoke Property Shop - Stoke On Trent 0.48 mi away
Nicholas Humphreys - Stoke-On-Trent 0.50 mi away
Quality Estate Agents - Stoke-On-Trent 0.75 mi away
Northwood - Stoke-on-Trent 0.86 mi away
Critchlow Estate Agents 1.17 mi away
Sold properties
Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.
Is Keates Hulme - Stoke On Trent the best agent for you?
Compare them with other local agents
Free
Data-driven
No obligation
Related posts
- Keates Hulme - Stoke On Trent
The Estate Agent comparison site
Our company
Get in touch
020 3608 6556
Our lines are closed
We are a company registered in England & Wales, company number 09428979.
Copyright © 2025 GetAgent Limited