E olivetti
Hi, We have been using Sunny Bay Estate agents for more than five years to let out the company properties. I have always found them very professional. They advise on potential tenants and prepare all rent documents and payments. We have never had issues with the company, and they made our job much easier.... Read more
Landlord
5th Jan 2025 (5 weeks ago)
W Hitchcox

No!No!No!please don't do it!
Please don't pick this agency!I have been misled for twelve months on every level,they have got me to sign a contract,with out explaing the difference,to the one before),put some one in my flat,I didn't want,and couldn't do anything about,because they moved in).they hired a bogus struck off plumber(,struck off on companies house)for poor conduct, I was conned out of 470.00,I am trying to get my money back ,and they have high very high fees,they don't respond,!and behave in a vindictive,and spiteful way,and don't except their wrong doings in honesty This agency,are ten minuates down the Rd from my flat,and on three very important,appointments,were so lazy and vindictive just,because I asked for 470.00 backfrom a lying plumber service)they didn't check out,they made me travel to Wimbledon,from the other side of London to open the door to the plumber,knowing,I live far away,and had no decency,to help me by walking down to open the door to the plumber,This and no communication,is why I would not bother!
Worst experience of have ever had in the renting world!don't bother!abysmal!!... Read more
Landlord
5th Jan 2025 (5 weeks ago)
YoiKa
Lucy one of the best person I’ve ever meet. Professional people Great letting company . Always happy to help and support clients with lots of love and passion for what their Do best. Highly recommend it !... Read more
Landlord
17th Dec 2024 (8 weeks ago)
M Ritchie
I have had an excellent 2 years’ stress free experience with SUNNYBAY. Lucy is incredibly efficient and is always quick to respond and resolve any issues. Unlike the big agents, I have a one point of contact. I would highly recommend SUNNYBAY to anyone looking for a reliable and dedicated personable real estate agent.... Read more
22nd Nov 2024 (11 weeks ago)
S B
I had an excellent experience with SUNNYBAY, Lucy was incredibly knowledgeable about the local market and guided me through every step of the process. She went above and beyond to accommodate my schedule for viewings and were always quick to respond to my questions.
I highly recommend them to anyone looking for a reliable and dedicated real estate agent.... Read more
18th Oct 2024 (16 weeks ago)
P Bahani
I have been working with Lucy and her team for over 10 years, and I couldn't be more satisfied with their service. They manage multiple rental properties for me, and their expertise and professionalism are truly commendable. Lucy's team is highly knowledgeable, always staying on top of market trends and ensuring that my properties are managed efficiently and effectively.
The level of service provided is exceptional, with prompt communication and a proactive approach to addressing any issues that arise. Their reasonable pricing is another standout feature, offering great value for the quality of service they deliver. If you're looking for a reliable and experienced real estate agent, I highly recommend SunnyBay. They have been a vital part of my real estate success, and I look forward to continuing our partnership for many more years.... Read more
Landlord
13th Jun 2024 (7 mo. ago)
F D

My experience with Sunny Bay Letting Agency over the past two years was disappointing in several respects. Throughout my tenancy, I rarely interacted with anyone from the agency until the final week, and it was surprising to find that key arrangements and property viewings were primarily managed by the tenants themselves.
Moreover, the agency often delegated tasks to tenants, including repairs, showings, key management, and contractor coordination. This led to confusion regarding key copies and access procedures, as the agency's stance on possessing key copies seemed inconsistent.
For example, contractors’ access to bedrooms required leaving them open all day, even when tenants were away from the property.
Maintenance concerns, such as mold in the bathroom and a broken bathtub, were brought to the agency's attention but remained unresolved. Additionally, incidents involving drunk and aggressive tenants, were reported to the agency but met with inaction.
Response times for appliance repairs were slow, with a washing machine issue taking 10 days to resolve. Despite incurring additional expenses due to delays, reimbursement for laundry costs was denied.
Upon vacating the property, I was unexpectedly asked to pay £105 for lightbulb replacements that I had already handled.
Sunny Bay’s lack of support and action regarding tenant concerns left much to be desired. Overall, I would not recommend engaging with this agency, as they prioritise financial transactions over addressing tenant needs.... Read more
Tenant
25th Apr 2024 (9 mo. ago)
S Naeem

I had an extremely disappointing experience with Sunny Bay Estate agent recently. Not only were they unprofessional in their conduct, but there were also instances of what I perceived to be racist behaviour.
During my interactions with Sunny Bay Estate agents, I found their communication to be lacking in both clarity and professionalism. They were frequently late for appointments and seemed disorganized throughout the entire process.
Furthermore, there were concerning incidents where remarks were made by Ms Lucy that I found to be racially insensitive and inappropriate. As a customer, I expect to be treated with respect and dignity, regardless of my background or ethnicity.
I strongly advise anyone considering working with Sunny Bay Estate agent to proceed with caution. Their unprofessionalism and apparent disregard for basic standards of decency are unacceptable. I hope that they take this feedback seriously and make the necessary changes to improve their services and behaviour in the future.... Read more
13th Mar 2024 (10 mo. ago)
M Parzulov
I highly recommend Lucy as a house agent. She is incredibly helpful, always available for any problems that arise, and goes above and beyond to provide exceptional service. Lucy is responsive, knowledgeable, and possesses excellent problem-solving skills. Her friendly demeanor and dedication make her a standout professional in the industry.... Read more
30th Nov 2023 (1 year ago)
S RIZWAN
I truly have a wonderful experience with SunnyBay. They have team of highly professional people. I am thankful to Ms Lucy who searched the property as per my need and make things very easy for me through the whole process. I surely recommend SunnyBay to be opted as your estate agents as they truly care for your time and needs. I am very happy with their services.... Read more
1st Nov 2023 (1 year ago)
A Attia
Lucy was helpful and responsive during the tenancy, and approachable as well... Read more
Tenant
25th Oct 2023 (1 year ago)
A Colaco
Highly recommended agency.
Big thanks to Lucy, she was very supportive and very professional.
Thanks... Read more
19th Jul 2023 (1 year ago)
N E
Very supportive staff was able to seem lessly shift and settle down in the place.
Thanks Lucy.... Read more
Tenant
17th Jul 2023 (1 year ago)
D Kostova
I have used Sunny Bay for one year I always get excellent service. My agent Lucy is very professional, polite, understandable and always ready to help.
High recommendation!... Read more
16th Feb 2023 (1 year ago)
M Marina
I have bee renting a room from Sunny for three years and could say that they are helpful, professional and caring. They are always listen to my requirements, find compromise. If it is needed some repairs there is no problem to make it-they response fast and find the solution.
Especially big thanks to Lucy Wang for her kindness, responsibility and professionalism.
Highly recommended agency.... Read more
Tenant
21st Jan 2023 (2 years ago)
V palamariuk
Thanks to Sunny Bay estate agency we found a lovely place to rent. We are especially grateful to Lucy who dealt professionally throughout. Lucy found what we wanted where we wanted. She instructed us on what was required from us and took care of everything else. She made the process stress free, and she is very courteous.... Read more
Tenant
13th Jan 2023 (2 years ago)
S Iloenyosi
Ask me again once I've resolved my current unhappiness with them.... Read more
18th Jun 2021 (3 years ago)
M B
I have used Sunny Bay for over a year now and I always get excellent service. My agent Lucy is very professional, helpful, polite and always ready to answer to all my questions. She goes way and beyond and I definitely highly recommend her, along with the rest of the team.... Read more
2nd May 2021 (3 years ago)
J Janas
I really enjoyed renting from SunnyBay - I was renting a room in West London for around 1.5 years.
They were very helpful, especially in times of pandemic, which is something that you can't always say of other agencies. They are a small one, that's true, but it also means they treat you in a more bespoke way.
Overall, it was a good experience - just give them a call or visit their office, they will definitely find time. I especially recommend Lucy who works there as a manager - she is a professional agent and v nice person.
Jakub Janas... Read more
Tenant
13th Apr 2021 (3 years ago)
D Z
Highly recommend agency.
Very reliable and super helpful, especially Lucy who is always there for you and happy to help.... Read more
9th Apr 2021 (3 years ago)
S r
They are good guys, responsible and professional. I would like to work with them again.... Read more
9th Mar 2021 (3 years ago)
N Price
Very helpful and professional, we enjoyed the experience and will definitely come back again if we ever need an estate agent again. Thank you so much for all your help. Best wishes.... Read more
11th Dec 2020 (4 years ago)
S London

I don’t like leaving bad reviews, but my experience with them was so awful, I feel I must. Make sure you take photos of EVERYTHING before you move in. They tried to take unnecessary amounts off our bond. For example, charge us for cutlery left in flat when the cutlery came with the flat. Not to mention, we did a deep clean and left our flat a lot better than when we moved in, and they had the audacity to say we didn’t clean our flat correctly.
Whenever there was a plumbing issue or we needed something fixed, they were very unprofessional and hard to get into contact with. When we did, the staff were unobliging.
They were also always late with inspections and at one stage, one of the staff forgot to even bring the keys to the flat. When we were leaving and they were taking others on an inspection of our flat, there were occasions where we had to come back home to let the viewers in, as they had forgot to bring the keys.
All around, the staff weren’t very accomodating and were highly unprofessional. Make sure you cover all your bases and don’t let them charge you for unnecessary costs! Remember they only look after the landlord and don’t have the tenants best interests in mind. I would never use them again. Even if it was my dream flat and the landlord was using this agency, I wouldn’t even bother!... Read more
Tenant
17th Nov 2020 (4 years ago)
L Johnson
Great people, great service! Thank you!!... Read more
29th Sep 2020 (4 years ago)
M Burgoa
Excellent service and excellent portfolio of properties. We have rent a flat via SunnyBay and the service has been centered on us, very personal and different from other highstreet letting agencies. Thank you Lucy for your kindness and attention to details in every step in dealing with the landlord. Not to mention the help you gave us with the repairs and the pool of professionals you have in order to assist with any request. thank you.... Read more
Tenant
3rd Sep 2020 (4 years ago)
A Marrou
My experience with Sunnybay has been very negative, the staff is extremely unprofessional and argumentative. The overall service I’ve received has made me want to back out of my tenancy, in the process of speak to a redress scheme over the unfair treatment... Read more
Tenant
24th Jun 2020 (4 years ago)
Extremely dissatisfied with the services I’ve received, the agents were all extremely rude.... Read more
Tenant
24th Jun 2020 (4 years ago)
A Marrou
Unprofessional staff... Read more
23rd Jun 2020 (4 years ago)
E Erhan
SunnyBay, one of the best real estate agencies I've worked with.Professional, kind agents, ready to help you, Their services are impeccable.... Read more
23rd Jun 2020 (4 years ago)
Ana
I would definitely recommend Sunnybay agency to work with! Great company and very helpful agents, they are always here if there's any problems. Im very grateful I choose Sunnybay!... Read more
2nd Dec 2019 (5 years ago)
A Cityaccommodations
Sadly, after having moved in to the flat we have to say that the agent in question is one of the baddest we ever dealt with.
Tenants, if you will have any repairs needed this agent will try to avoid at any cost for the sake of protecting the Landlord's pocket... Read more
Tenant
31st Oct 2019 (5 years ago)
E Omasta
I would definitely recommend SunnyBay, had a very positive experience working with all the team. I rented a flat through them, they were very helpful and professional throughout the whole process which made the whole moving process stress-free. I definitely would work with them again.... Read more
Tenant
7th Aug 2019 (5 years ago)
M Perkins
We work closely with this business. If you have any issues the Sunny Bay staff are professional and always happy to help. Also they have very nice properties. Would highly recommend.... Read more
18th Jul 2019 (5 years ago)
A Naismith
I have used Sunny bay to rent my flat during Wimbledon tennis for the past 2 years and have been extremely happy with everything. Lucy has taken take of the bookings and has been professional and helpful throughout. I would highly recommend using them. My experience has been positive which is not what I would say about other pushy estate agents.... Read more
Landlord
18th Jul 2019 (5 years ago)
B Millard
The best letting agent I’ve had dealings with in London. Fantastic and highly recommended.... Read more
Landlord
18th Jul 2019 (5 years ago)
U Kunter
I am really happy to work with SunnyBay since I received all my expectations in a reasonable price and at a great location. The very first thing I would say is the excellent communication, prompt response to my queries. Especially would say something about Lucy, who was so kind to listen all my requirement list and work with me to convince landlord about the needs. She is really like a estate consultant not only agency. Hope work with them again.... Read more
Tenant
18th Jul 2019 (5 years ago)
L Hughes
Friendly and professional service... Read more
18th Jun 2019 (5 years ago)
J Kennedy
Great agency to work with, really friendly, quick, and professional service. Their agent was really helpful, clear and constantly communicating with me on the status of the property, and even went the extra mile to ensure I had a smooth move in. Would probably seek them the next time I move.... Read more
Tenant
8th May 2019 (5 years ago)
J Mardle
30 mins late for viewing, showed up with no keys. Shambles.... Read more
27th Apr 2019 (5 years ago)
L Cleaning
Nice... Read more
2nd Oct 2018 (6 years ago)
B Donato
Professional and competent agents. We had a great experience in a 1 year letting with them. Easy paperwork, very discreet procedures and fast deposit refund. Always available for issues in the house during our stay. I strongly recommend them.... Read more
Landlord
23rd Jul 2018 (6 years ago)
L Jacklin
I have nothing but praise for Sunny Bay and it's staff. They been nothing but friendly and supportive through my tenancy and clearly understand the importance of putting their clients first, and always at the end of the line when I have needed them. Wouldn't hesitate to make them my first point of call should I need to find a property in their catchment area in future.... Read more
Tenant
17th May 2018 (6 years ago)
F Grabner
Sunnybay, more like shiftybay! Seemed like a friendly bunch, however on closer inspection things aren't what they seem. Firstly contracts were not signed by all the people living in the accommodation - one of the tenants was not officially living there. Secondly when tenants changed, the tenancy agreements were not updated. Lastly when moving out it turned out the deposit scheme had not been setup properly and I am still waiting for the return of my deposit 2 months since leaving! Very bad, very very bad.... Read more
Tenant
20th Oct 2017 (7 years ago)
K Siedlecka
Really bad agency. Not worth to deal with them. They made me confirm my viewing date at least 3 times and about an hour before the cancelled viewing. Shame the agency like this one is still working!!!... Read more
14th Oct 2017 (7 years ago)
B Velastegui
My experience in Sunny Bay was fantastic! Fortunately I found sunny bay after contacting too many agencies were everybody told me that I'm not suitable for any property. I know them already 2 years now and they help me find my first property. When my contract was close to finish they help me to find another property(bigger) where I'm very happy now. The team is fantastic, very kind and helpful. I'm really thankful what Lucy did for us because she went more far where the other agencies just stop. Thank you so much Sunny bay's team!... Read more
Tenant
2nd Oct 2017 (7 years ago)
C smith
Hassem and Camille are fantastic, as for Lucy she is rude a low key racist and has a terrible attitude, She is a bully and very patronising. I would not recommend this estate agents to anyone.... Read more
21st Sep 2017 (7 years ago)
Z Hasan
I've had a great experience with Sunny Bay. They are very professional, polite and helpful and very accommodating to their customers' specific requirements.... Read more
11th Sep 2017 (7 years ago)
T qureshi
I have been with Sunnybay letting no. Of years and I would recommend to any of my friends and family they have given me a excellent service and have look after my properties very well thank you Sunnybay letting for all the hard work you done for me.... Read more
Landlord
11th Sep 2017 (7 years ago)
S Bay
SunnyBay was founded in April 2012, and have been operating since and are proud of our progress and establishment within the Wimbledon community, we love Wimbledon, our clients and our neighbors.... Read more
3rd Sep 2017 (7 years ago)
B Yang

Puuuuuuure Faker!!! it is a pity that I can't give it a ZERO star! I hoped it was a sunny bay, but I met a rubbish bay.
I found an advertisement on the web and saw the flat with my wife. We payed for the deposit fee (500 pounds). The stuff told us that we could sign the contract the day we move in and he removed the advertisement from the website. However......, several days later, we noticed the advertisement was on the web once again!! we felt confused and asked the 'sunny bay' what happened. It explained that we should not be worry and they were just looking for some short-term tenants. This explanation sounds reasonable. Then, another week later, we asked the sunny bay to make an inventory so we can move in. However, the stuff who serviced us before said 'Ha... en..., let my manager tell you something ' and the manager told us that they have rented the flat to someone else. In addition, this means if we did not give them the phone call, we would not know this!!!
You see, they kept telling lies. Hi, 'sunny bay', please do me a favour and don't let me meet you in the future. I am afraid I will feel very disgusting.... Read more
Tenant
21st Aug 2017 (7 years ago)
J Calado
I was very impressed with the service i received from Sunnybay. My point of contact, Lucy Wang was always available and dealt with every issue professionally and effectively in relation to my almost 2 year tenancy in London,
If i were ever to require the services of an estate agent, I would use your company without any hesitation. Joao C... Read more
Tenant
31st May 2017 (7 years ago)
J O'Sullivan

Waste of time. Absolutely awful service.
My Fiance and i had arranged a viewing today with manager Claudia Gomes. On arrival at the property there was nobody there to meet us. We knocked on the door and was greeted by the current tenant who we had woken up.
We contacted Claudia Gomes office manager to state our interest in the property. Claudia informed us that the property had been let already. To our confussion we asked why we wasnt notified and was told a blatant lie by Claudia that she had emailed and called us to tell us this. This was absolutely infuriating. Claudia then went onto accusing us that it was our fault and that she had done nothing wrong. She was very rude, abrasive and patronising. I had taken a day off of work for the viewing as our current tenancy soon expires. I realise that mistakes happen on occassion but to be told blatant lies by this woman is so disappointing. A simple apology for the lack of communication would have sufficed.
I asked Claudia Gomes if i could speak to someone senior about this. She then told me she was the owner of the company. I suspect that this was probably another lie that seemes to roll off of Claudia's tongue.
On looking on the companys website i noticed the companys mission statment kept mentioning how important they value treating landlords and tenants alike with the utmost care and respect!! I suggest that if Claudia Gomes isnt the owner then the real owners should bear in mind thier company values went hiring staff/management.
Awful experience. Claudia Gomes you should be ashamed of yourself on a proffessional and personal level.... Read more
Tenant
18th Jun 2016 (8 years ago)
K Goodwin
The staff members were extremely caring, professional, and supportive in helping us, we live abroad, our properties have been managed through this agency more than 3 years, they are extremely good in dealing with maintenance issues, they not only solve the problem quickly, but also help us to keep the cost down. The rent has always been collected on time in the past 3 years, our house is being looked after very well. It is so reassuring to know they were there taking care of things for us.... Read more
Landlord
17th Apr 2016 (8 years ago)
L pictures
All in all 5 star service!
Very helpful and a super personalised, only showed us properties within our criteria (unlike other agencies that just spam you with unsuitable listings!)
Quite surprised with the bad reviews on here, but I guess you can't please everyone :)... Read more
31st Mar 2016 (8 years ago)
O Spencer
Appalling service , worst estate agent I have dealt with. Stay clear of these cowboys... Read more
29th Mar 2016 (8 years ago)
J Jo
Lucy and her team are extremely good at what they do, very professional, helpful and kind. I would have no hesitation in recommending them to my friends and family.... Read more
19th Aug 2015 (9 years ago)
M Purdy
A helpful agency but we were sadly unsuccessful in securing a flat.... Read more
18th Aug 2015 (9 years ago)
N Karov

I am very disappointed from the service I received from this Estate Agency and this is why:
I used them to rent my property.It should have been for 1 year period however their tenants left after only 7 months.I am pretty sure that the Agency knew from the beginning that this tenants are after short term tenancy ( despite my requirements for long term only).I have seen no support from the agency at all during this 7 months - I need it to contact them several times before receiving the contract, I have never been shown the references or the credit report for the tenants(of note they did not signed the confidentiality bit). the Agency only notified my for the leaving of the tenants by text message ( never received the notification letter as per contract).
Another point: the Agency kept the Deposit and only when I have been informed about the tenants leaving and after I contacted them again several times I received a letter for the deposit ( where is held etc) of course there was a mistake with this letter as well - looked like they secured the deposit only for the period of time for which the tenants stayed in my property( which made me think that they have known from the beginning that would be a short term tenancy).Later on I have been told that this is a mistake from their office and would be fixed well never heard of this anymore).
On the top of everything they refused to refund the money which I have paid them in advance ( for 12 months so they needed to refund 5 months ) anyway they have said that because I did not use them to rent again they can not refund,well I was told the opposite at the beginning. Of note they have found new tenants very quickly without even asking me for my conditions , how much rent I want etc. Of course I refused to deal with this people anymore.
Overall I received very bad service, no support as a landlord, I found many things which have not been done properly ( legally) from their side.
I would not recommend this Estate Agent at all.They are only after your money and once you pay them you are forgotten.Avoid them at all cost.Do not use them!!!... Read more
Landlord
12th May 2015 (9 years ago)