G Murray
Urban Residential managed then sold my Liverpool home and were friendly, professional and very helpful throughout. Paula did a great job finding tenants and making sure they had everything they needed. Then when I wanted to sell my place Mel was wonderful, marketing the property and jumping through all the conveyancing hoops. I've been a tenant, landlord and seller though Urban Res and they were excellent! Thank you kindly!... Read more
Seller
30th Sep 2024 (19 weeks ago)
A B
Suburban Residential have been fantastic from day one enquiry through to move in.
Charlotte is an absolute star and has made the process swift and straightforward.
Very pleased to be renting with them and as a tenant the property management service has given me a lot of confidence for the tenancy ahead.
5/5 AaronB 2024 Liverpool... Read more
Tenant
16th Sep 2024 (21 weeks ago)
R Green
Great service in selling my property. Diligent, professional and friendly. Highly recommend... Read more
Seller
2nd Aug 2024 (6 mo. ago)
J Baraiya
Good place overall, nice and calm environment to live.... Read more
29th May 2024 (8 mo. ago)
M Johnson
As a Liverpool landlord, urban residential have been great. Very responsive and friendly, and I have always been able to trust their advice.... Read more
Landlord
8th Apr 2024 (10 mo. ago)
R Shaw
Paula has been great in terms of always on hand if I need to query anything and will liaise with the tenant, sort builders/plumbers out etc. Makes everything so much easier. Mel has been very helpful too. I would recommend Urban.... Read more
Landlord
28th Mar 2024 (10 mo. ago)
Urban have managed my portfolio for 8 years, and also successfully sold property for me. Paula as the property manager has given excellent service to me. She is concerned for both landlords and tenants, and certainly does more than just duty. I fully recommend Urban Residential.... Read more
Landlord
27th Mar 2024 (10 mo. ago)
B Smith
A truly professional approach to renting property which protects the interests of both Landlord & Tenant. Special thanks particularly to Charlotte who helped me through the process of securing my first rented apartment for many years and stayed involved with some minor maintenance issues even after I had occupied the property.....no hesitation in recommending this very professional & efficient Company...well done !... Read more
Tenant
22nd Mar 2024 (10 mo. ago)
S Walker
Urban have managed my property for well over 10 years now and i cannot speak highly enough of them. The service i receive is excellent. Paula in the property management department is brilliant at managing the day to day issues for me and getting works completed. I would highly recommend using Urban as a letting agent... Read more
Landlord
22nd Mar 2024 (10 mo. ago)
Charlotte has been so helpful from the minute I enquired right up until I collected the keys. Really good agency, would highly recommend.... Read more
Tenant
25th Aug 2023 (1 year ago)
M Beiant
Great service,
Was very helpful throughout the buying process.
Beiant Investments Ltd... Read more
Buyer
8th Jun 2023 (1 year ago)
Very good Agency, top in property management,and excellent services. Gives Care and support to there residents.... Read more
Tenant
28th Apr 2023 (1 year ago)
A Alexandru
Add “0 Star review ” for this company
Really bad attitude from the staff.... Read more
17th Feb 2023 (1 year ago)
B Bob
In 2017, I was charged fees without a tenancy, and ended up taking them to court for breach of contract - action which I won without having to actually say anything, and I got my money back. Although they didn't attend court, the staff and the owner were fairly sore losers about this, I think because their grift had been discovered. I don't know if anything came of reporting them to trading standards, but in any case, legislation was passed in 2019 making those practices illegal, although I'm sure they will find some way to continue to make money they shouldn't.
If you feel like someone's grifting you, chances are they are, and you should take the small amount of time to stand up to them.... Read more
29th Jan 2023 (2 years ago)
K Newnham
Lovely, helpful staff A pleasure to meet & speak to for all your needs in property... Read more
13th Jul 2022 (2 years ago)
J Duke
Urban refurbished my BTL to an excellent standard and then found me a really good tenant shortly afterwards. The whole team were exceptional and kept me updated every step of the way. Would definitely work with them again.... Read more
Landlord
9th May 2022 (2 years ago)
S O'Connell
Mathew was helpful and professional throughout, and made finding a new home less stressful, The whole team at Tuebrook office we're great and I would recommend their service, Thank you.... Read more
3rd Mar 2021 (3 years ago)
S Morton
What a fantastic service from Paula and Mel always available for any issues keep up the good work girls... Read more
24th Jun 2020 (4 years ago)
G Murray
I've rented a house managed by Urban Residential and they were friendly and responsive to any problems I had. So when I bought a house and had to move for work I chose them to manage it for me. They helped me get the place up to spec, managed to find me some tenants just before the Covid 19 lockdown and have been helpful, friendly and responsive the whole time! Special mention to Mel and Joe. Cheers!... Read more
Landlord
16th Jun 2020 (4 years ago)
L Edwards
So helpful from start to finish. I’ve been in my home for 6 months now and if i have any problems the staff are always so helpful Mel and Paula are fantastic and always so friendly. They made my move really smooth and without any stress... Read more
Tenant
16th Sep 2019 (5 years ago)
G Thomas
Amazing staff extremely honest and helpful i’m Looking for a property to let and will definitely be using these thank you so much for all the help you are giving me.Pauline... Read more
Landlord
18th Jul 2019 (5 years ago)
K D
We just sold our house with Urban Residential - and incredibly smooth and stress-free transaction thanks to the very knowledgeable, professional, approachable and helpful team at Urban Residential!
Steph and Val - you are both stars!
Highly recommended!... Read more
Seller
5th Jul 2019 (5 years ago)
K Phillips
Chris has been amazing through my journey... Read more
7th Jun 2019 (5 years ago)
M Kennedy
I bought a Property through Urban Residential .Val and Steph were amazing and the Team. Very Professional throughout the Purchase . They were very honest and kept me informed at every stage . I would highly recommend this Company and will be using them in the Future.... Read more
Buyer
25th May 2019 (5 years ago)
I am a Buyer from London. I dealt with Val , Steph and the Team . Basically what I would like to say is what a Fantastic Team . They kept me informed at all times . Excellent Communication and totally Professional at all times . I would highly recommend Urban Residential to anyone wanting Purchase a property . I will be definitely using them again. One very important factor was they tell you the truth the whole way through the sale process and keep you informed on a daily basis when required.... Read more
Buyer
25th May 2019 (5 years ago)
M Vershinin
Very bad service. Always promise to come back to you, but never do.... Read more
6th Mar 2019 (5 years ago)
Very good experience with Urban. Very Good market knowledge.
the ladies over there are very experienced, friendly and they know what they are doing.
Quick response to emails and calls, they keep the landlord informed and updated.
highly recommended.... Read more
Landlord
30th Oct 2018 (6 years ago)
N Morrey-Evans
All you could want for in a letting agency! They were all very helpful and explained everything well. And no hidden fees!... Read more
Landlord
26th Sep 2018 (6 years ago)
C Alisha
Fantastic company. Everyone is friendly and knows their job inside and out. Unlike the past agent I used. Urban are a breath of fresh air. I have come to them with sooo many questions due to my past experience with a bad letting agent. And they have given me so much time, answered all the questions and give me piece of mind. My property was on the market for 3 days and I had a couple move in within a week. Fantastic service. With a brilliant team Melissa, Charlotte, Chloe, Val, Amelia and Ian. Looking forward to a long relationship. Thanks guys... Read more
Landlord
30th Aug 2018 (6 years ago)
Mr
Appaling inspection service , appaling housing conditions , appaling attitudes from the very forgetful staff... Read more
2nd Aug 2018 (6 years ago)
RJ
Best experience of house buying and selling I ever had. Steph took care of me from the start in Dec 16 till the finish in Feb 17. Even sold my property and bought the new one through them as well . Excellent communication from urban residential and always ready to listen. Great service... Read more
Seller
10th Jul 2018 (6 years ago)
A Mellish
From the 1st call, Urban were great. They arranged access, sorted the property and found a tenant, all whilst keeping me up to date throughout. Looking forward to a long and happy working relationship with them.... Read more
Landlord
3rd Jul 2018 (6 years ago)
W Friend

Avoid at all costs, worst letting agency I have ever dealt with! I've been renting off urban for over 5 months now, my first complomplat was less than 24 hours after moving into the property. I have had nothing but harassment from urban, my landlord and his family. I've even had my landlord turn up at my doorstep unannounced demanding to know what my illness is that I have! The most mouldy disgusting hovel I have ever lived in and I haven't been able to bathe here the entire time. Hi have complained numerous times and the only thing that Urban is interested in is getting as much money out of me as possible. Environmental health is now involved and I cannot wait for Urban to be handed the paperwork of how appalling this property is that they've rented to me. I am not the only one, I know many of other people who are renting off urban who have the same complaints including the flat below me. Avoid this company at all costs, housewives playing estate agents and that's coming for a equalist... Read more
Tenant
28th Apr 2018 (6 years ago)
R Shaw
Great staff, rented out my property straight away, deal with issues quickly and keep me fully updated.... Read more
Landlord
9th Apr 2018 (6 years ago)
C Robertson
Was very pleased with the service. I was with a young gentleman called Jordan who gave exceptional customer service, excellent knowledge and professionalism, great credit to this company. I will definitely be coming back with my next property.... Read more
23rd Mar 2018 (6 years ago)
R Taylor
My experience of the service provided by Urban residential has been exceptional. From the outset the team proved to be excellent at listening, setting out a plan, putting this into action, and then persevering. They respond to enquiries and deal with issues promptly and efficiently. They are highly knowledgeable about the local market and share information effectively across the offices, which means as a customer you benefit from having the whole team working towards getting the best deal for you.
I highly recommend the service they provide, which is friendly, fair and honest. Many thanks in particular to Val, Jordan, Steph and Paula.... Read more
22nd Feb 2018 (6 years ago)
M senigalliesi
From the member of the rock band "The miracle workers", an Estate Agency that rocks! It's 10 years by now West Derby office is managing my properties, in a quite difficut neigborhood with overdemanding and at the same time underpaying tenants, they always found the right solution.... Read more
Landlord
21st Feb 2018 (6 years ago)
B Richardson
Where do I start!!!! How friendly were Jordan, Paula and Mel after my recent visit to their office! Full of knowledge and experience! They have given me the confidence to buy my next property. I look forward to a great working relationship with them both in letting and managing my properties.... Thank you for all your help. Baz... Read more
Landlord
21st Feb 2018 (6 years ago)
C hussey
Highly recommended Urban! Jordan from sales was so helpful and found me my perfect home, If you're looking to buy or sell a house choose Urban they are easily the best in Liverpool!... Read more
2nd Oct 2017 (7 years ago)
D Torrible
Great Service! added me to a emailing list and with in a couple of days loads of great houses were being sent to me! after a few cheeky offers we got an offer accepted, thank you for making our first experience a great 1... Read more
Buyer
2nd Aug 2017 (7 years ago)
G Thackray
All very good. My property was excellently advertised and the communication throughout the negotiation was very good. Would highly recommend... Read more
Seller
27th Jul 2017 (7 years ago)
S Moore
Staff are amazing they found me a tenant after 2 viewings! Thanks again guys and girls! Would recommend to anyone who wants a proactive approach to Lettings... Read more
Landlord
27th Jul 2017 (7 years ago)
S Foster
Great Service! Thank you Mel and Paula for all your support with my 'tricky' tenant! You fix a big problem caused by another agent, helped me get my house up and running again, and I love my new tenants! Enjoy the wine- well deserved!- Kensington... Read more
Landlord
6th Jul 2017 (7 years ago)
F Khan
Bad Experience... Read more
13th Dec 2016 (8 years ago)