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  1. Home
  2. Northwood - Liverpool North
Northwood - Liverpool North Logo

Northwood - Liverpool North

Opens tomorrow at 9:30am
15-17 West Derby Village,Liverpool, L12 5HJ
Northwood Liverpool North are an estate agent in Liverpool. They mainly list properties in L12, L11 and L4. Over the last 6 months, they've listed 51 properties, with 26 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.

Opening hours

  • Monday 9:30am - 5:30pm
  • Tuesday 9:30am - 5:30pm
  • Wednesday 9:30am - 5:30pm
  • Thursday 9:30am - 5:30pm
  • Friday 9:30am - 5:30pm
  • Saturday 9:30am - 12:00pm
  • Sunday Closed
View all details

Northwood - Liverpool North Reviews (270)

Have you used this agent?
  1. 85% 5/5 Stars
    85%
  2. 2% 4/5 Stars
    2%
  3. 0% 3/5 Stars
    0%
  4. 0% 2/5 Stars
    0%
  5. 12% 1/5 Stars
    12%
All (270)
Seller (36)
Buyer (22)
Landlord (32)
Tenant (49)
General (131)

A Moore

5/5 Stars
Seamless move in and really happy with our new flat. Huge thanks to Rhea, Lea, and Evie for getting our tenancy sorted so quickly.... Read more
Tenant
2nd Sep 2024 (23 weeks ago)

J Farrell

1/5 Stars
Have multiple workers dealing with application and no of them seem to know what’s going on, didn’t reply to emails and then told us they were going with someone else after 3 weeks... Read more
29th Aug 2024 (24 weeks ago)

L Cone

1/5 Stars
My niece has been trying to rent a property through this company and my husband was going to be her guarantor. After jumping through all of their hoops - including providing a copy of the Land Registry document for our own property in Hull on top of his proof of wages, ID and employer's contact details for their reference, they let the property to someone else without even letting my niece know they're was anyone else interested in the property. She's now going to be homeless until she finds another property. Rest assured, it won't be through these clowns.... Read more
26th Jul 2024 (6 mo. ago)

Anonymous Homeseller

4/5 Stars
Smooth process... Read more
Seller
23rd Jul 2024 (6 mo. ago)

Eleanor

1/5 Stars
Worst experience I’ve ever had with an estate agents, zero communication. Nobody seems to know what they are talking about and can’t answer straight forward questions. Staff need more training... Read more
19th Jun 2024 (7 mo. ago)

A McHugh

2/5 Stars
I have entrusted my property with Northwood for around 6 years now and although initially I was happy with the service, policies in the business have changed and has make them less flexible especially when it comes to paying for maintenance in my property. Communication is key in any business and I feel Northwood are failing. They are quick to communicate when money is needed but not so quick to address concerns that are highlighted if it has a financial impact on them. I hope they improve soon... Read more
Landlord
8th May 2024 (9 mo. ago)

Anonymous Homeseller

5/5 Stars
The experience with Northwood was brilliant very friendly and very efficient, I would not hesitate to recommend them.... Read more
Seller
25th Apr 2024 (9 mo. ago)

C McAvoy

1/5 Stars
Trying to get repairs done is a nightmare.... Read more
Tenant
18th Mar 2024 (10 mo. ago)

Anonymous Tenant

1/5 Stars
Would have given less than one star. Avoid this company - they make unjustified deductions from your deposit at the end of a tenancy. Take pics of everything before you move in and when you move out. They will try and rip you off.... Read more
Tenant
5th Mar 2024 (11 mo. ago)

A McDougall

1/5 Stars
This company are thieves. Not happy with stealing from the landlords who pay them to carry out work they never complete they steal money from tenant’s deposits at inflated prices. Charged us for items we reported as being flytipped and charged us for items we left in the shed as they were damaged due to them not having the work we reported carried out even though the landlord paid the money to them. Unfortunately for northwood we have been in direct contact with our landlord who is an absolute gentleman. Northwood should be ashamed and embarrassed that theyre not only putting landlords in potentially compromising positions but also leaving good tenants out of pocket through lies and deceit. If you’re thinking of renting privately just avoid this company at all costs. I will add photos if my conversation with the landlord when the letting agent inevitably come back with a poxy generated response as to how they’re a good company who act with integrity. My £150 lawnmower and £120 pressure washer are also now broken due to them not paying for work they received money for. Absolute disgrace.... Read more
Tenant
11th Feb 2024 (11 mo. ago)

J Thampi

5/5 Stars
Extremely happy with the service from Northwood. Especially thankful to Morgan for the support and responding appropriately to the queries.... Read more
31st Jan 2024 (1 year ago)

I deliva

5/5 Stars
Morgan has been very patient with me and very efficient in the process of my application. Highly recommended! ??????????... Read more
27th Jan 2024 (1 year ago)

N Family

5/5 Stars
After struggling with a poor agent, we were keen to find an agent to look after our properties with the care and diligence you should receive. I am pleased to say we have found that level of service in the Northwood team led by Ruth. Ruth and her team have gone above and beyond to help us get back on track with well maintained properties and tenants who feel looked after and who, in turn, pay their rent on time. We could not be happier with them and would recommend to all.... Read more
Landlord
19th Jan 2024 (1 year ago)

C Heron

5/5 Stars
Lovely agents and great, helpful admin staff ???? Morgan was always super friendly and quick to answer any queries. Thank you!... Read more
12th Jan 2024 (1 year ago)

J Ezeogu

5/5 Stars
I had the pleasure of working with Morgan, she was really pleasant, helpful, dedicated and went over and beyond to ensure the process was seamless even when delays were not due to her own fault. She kept me informed every step of the way and diligently chased up 3rd parties that were delaying the process.... Read more
10th Jan 2024 (1 year ago)

H Gayan

5/5 Stars
I recently had the pleasure of working with Morgan at Northwood Liverpool Lettings, and I must say that the experience was nothing short of fantastic. Morgan's professionalism, and exceptional customer service truly set a high standard in the real estate industry,... Read more
Landlord
15th Dec 2023 (1 year ago)

P Tarasiuk

1/5 Stars
Once you rent it, it becomes pretty much useless for any fixing or agreements that were made verbally. You have to deal with rudeness and lies all the time. I feel sad for all the tenants signing up with them.... Read more
Tenant
12th Dec 2023 (1 year ago)

R Burberry-Stamper

5/5 Stars
Morgan from Northwood provided exceptional support throughout the entire process! Prompt in responding to emails and efficiently requested any necessary documentation for my application. I highly recommend choosing Northwood and working with Morgan.... Read more
28th Nov 2023 (1 year ago)

Anonymous Homeseller

5/5 Stars
communication from the start was excellent, everything was done quickly and efficiently and we received offers very quickly once our house was posted online. Joanne was brilliant and touched base at every point. Would highly recommend using them.... Read more
Seller
26th Nov 2023 (1 year ago)

P Harper

5/5 Stars
I have had the pleasure of working with the fantastic team at Northwood Estate Agents in West Derby, and I can't say enough about the exceptional service they provide. From the beginning, Evie, Morgan, Jo, and Reah were incredibly approachable and friendly. Their warmth and professionalism make the entire process a breeze. Their dedication and expertise instill a level of trust in me that I haven’t experienced before. I feel confident and assured that the property sale is in the best hands possible. I wouldn't hesitate for a moment to trust them with such an important task any day of the week. Thank you, Evie, Morgan, Jo, and Reah, for your outstanding work and for making what can be a stressful process so seamless and enjoyable. I highly recommend Northwood Estate Agents to anyone looking for top-notch service and a team they can rely on.... Read more
Seller
23rd Nov 2023 (1 year ago)

K Fitzsimmons

5/5 Stars
Highly recommend Northwood, from requesting a valuation to receiving an offer was quicker than I expected. Joanne Was amazing, knowledgeable and most importantly her communication was brilliant! Can’t thank her enough... Read more
Seller
20th Nov 2023 (1 year ago)

J Johnson

5/5 Stars
I had a very short turnaround to find a property. Morgan was brilliant, she ensured everything was straight forward and the application process simple. Great customer service and super friendly.... Read more
Tenant
18th Nov 2023 (1 year ago)

Anonymous Tenant

4/5 Stars
Morgan has been my contact since day one and has been incredibly efficient. kept me updated about my application. Many thanks... Read more
Tenant
14th Nov 2023 (1 year ago)

S Blake

5/5 Stars
After searching for several months and finding ourselves at subsequent group viewings using other agents that felt like an auction, we were really happy with the service from Northwood. Morgan has been particularly attentive to us during the referencing process and making sure that we were kept up to speed on our progress. Thank you!... Read more
Tenant
11th Oct 2023 (1 year ago)

F Mensah-Kane

5/5 Stars
Morgan’s customer service is top notch! She kept me up to date with my application, quick response to emails and phone calls. The process was seamless. I highly recommend Northwood Liverpool.... Read more
Tenant
3rd Oct 2023 (1 year ago)

N Chukwuemeka

5/5 Stars
Wonderful team. Ever-ready to hear from their client. Keep it up.... Read more
27th Sep 2023 (1 year ago)

A Lawrenson

5/5 Stars
Had a great experience with Morgan from NORTHWOOD. Thank you very much for all your help. Excellent service 10/10.... Read more
12th Sep 2023 (1 year ago)

G Johnson

5/5 Stars
Morgan has been very useful throughout the application process, kept us updated every day and made the process as smooth as possible. Would recommend... Read more
26th Aug 2023 (1 year ago)

D Radulay

1/5 Stars
very unprofessional behaviour... Read more
23rd Aug 2023 (1 year ago)

A Lavelle

5/5 Stars
Morgan and the team delt with my application quickly and helped me through the whole process. They respond to emails and phone calls quickly which helped me rent the flat I wanted. Would highly recommend :)... Read more
Tenant
16th Aug 2023 (1 year ago)

Anonymous Tenant

5/5 Stars
Morgan had been amazing, very patient and open communication with clients... Read more
Tenant
10th Aug 2023 (1 year ago)

E williams

5/5 Stars
I spoke with a lovely lady called Morgan, who helped my partner and I get the perfect property! She was very helpful and replied quick to emails with any questions we had. I would recommend using Northwood to everyone!... Read more
8th Aug 2023 (1 year ago)

C J

5/5 Stars
I've been using Northwood to manage my property for a few years and I can fully recommend this letting agent. Ruth Vosper has been my main contact through this time and I feel completely confident in her abilities. I appreciate Ruth's quick responses to my emails and queries and I feel my property is in safe hands.... Read more
Landlord
28th Jul 2023 (1 year ago)

K Currie

5/5 Stars
Ruth was very helpful guiding us through the process of setting up our apartment for rental for the first time. Northwood have now found a tenant and fully manage the apartment for us. Excellent service.... Read more
Landlord
28th Jul 2023 (1 year ago)

L Bell

5/5 Stars
Northwood have been managing the letting of my flat for the past year. I do not live locally, and they gave me guidance and arranged contractors to make sure it was off a good standard, and then started with the guaranteed rent. Ruth and the teams communication has been great, and it is reassuring that I will be paid whether or not I have a tenant at the property.... Read more
Landlord
28th Jul 2023 (1 year ago)

A RD

5/5 Stars
Ruth has been fantastic in onboarding a new property of mine to be fully managed by Northwood. Her and her team have been very helpful and transparent on calls and have kept me up-to-date on progress. In parallel, Ruth has also helped me change the structure of another property that Northwood manage for me. Very happy with the service and hope to be working with Northwood for a long time! Thanks Ruth... Read more
Landlord
27th Jul 2023 (1 year ago)

D B

5/5 Stars
Met with Joanne Smith, very approachable, knowledgeable about the property and surrounding area, very friendly. Would highly recommend Northwood and Joanne in particular for anyone buying.... Read more
Buyer
26th Jul 2023 (1 year ago)

S Jones

5/5 Stars
I have used Northwood Liverpool to manage my property for over 10 years now and wouldn't hesitate to recommend. Branch Manager Ruth Vosper has been fantastic to work with and very professional.... Read more
Landlord
26th Jul 2023 (1 year ago)

M L

5/5 Stars
Northwood Liverpool have been really good since starting a fixed rent contract with them last year. Made everything feel very easy. My account is managed by branch manager Ruth Vosper who has been excellent & super efficient. All remedial maintenance is very reasonably priced through their own tradesmen. I can recommend Northwood unreservedly through my own personal experience.... Read more
Landlord
25th Jul 2023 (1 year ago)

U Nnaemeka

5/5 Stars
Nice, neat and affordable properties available here... Read more
23rd Jul 2023 (1 year ago)

Anonymous Homeseller

5/5 Stars
We changed to Northwood after being with another agent for around 5 months. We are so glad we did as we got 4 viewing and 3 offers in less than a week despite only 1 viewing and 0 offers with our previous agent. Amazing communication. Joanne was fantastic from the day we met her, so helpful and proactive and great communication.... Read more
Seller
6th Jul 2023 (1 year ago)

P Stephens

5/5 Stars
Thorough and quick with great customer service... Read more
30th Jun 2023 (1 year ago)

R Császár

5/5 Stars
Joanne Smith is an absolute credit to the company! Nothing was too much trouble for her so far, absolutely amazing customer service. Contacts me on daily basis making sure I am up to date with the current procedure about the purchase. I would love to thank you all your help so far and I hope we can get that deal done as soon as possible and we can move in to our new home. Appreciate everything you have done for us so far. Brilliant customer service from day one. Roland... Read more
Buyer
28th Jun 2023 (1 year ago)

C Downey

5/5 Stars
Brilliant service from the whole Team at Northwood Estates. Joanne Smith has been a great support and communication is amazing. Would definitely recommend.... Read more
28th Jun 2023 (1 year ago)

C Kay

5/5 Stars
I’ve been a landlord with Northwood Liverpool for nearly a year and the service I’ve received from Ruth and the team at the West Derby Branch Liverpool has been very professional, polite and efficient. I’d be happy to recommend the agency to other landlords as having them manage my property has given me peace of mind and time to concentrate on other responsibilities.... Read more
Landlord
28th Jun 2023 (1 year ago)

G Cunningham

5/5 Stars
Amazing! So glad we changed to Northwood after being on he market with another agent for around 8 months and little interest. After 5 days with Northwood we had 4 viewing and 3 offers. Joanne in particular has been amazing, always in communication and understood exactly what we were looking to achieve.... Read more
Seller
28th Jun 2023 (1 year ago)

U Aziz

5/5 Stars
It has been a good experience Working with Northwood and specially their well reputed Agent Morgan Kennard, who has helped us through our application process for a house in liverpool.... Read more
28th Jun 2023 (1 year ago)

D Thomas

1/5 Stars
The agents at the call center are not at all helpful, they are prejudiced as to rent it out. Very busy they might be, I get it but seems not at all interested in renting the properties. We can hear it in the voice. not calling them again for sure!... Read more
Tenant
23rd Jun 2023 (1 year ago)

D Dutton

3/5 Stars
Mark Nesbit gets 5 stars for his professionalism and courtesy!... Read more
23rd Jun 2023 (1 year ago)

S Bentley

5/5 Stars
Morgan has been really helpful with my search for a new flat to rent. She had emailed back within good time to my many emails! Thanks for all your help.... Read more
Tenant
8th Jun 2023 (1 year ago)

M Matuszewski

1/5 Stars
very poor service...... Read more
26th May 2023 (1 year ago)

S Harutyunyan

5/5 Stars
Very very friendly and professional staff. Had a viewing on Friday, and in two days everything was processed to the point of securing a property. 10/10 go for Northwood... Read more
28th Mar 2023 (1 year ago)

M michel

1/5 Stars
Trying to rent a house with them since 1 march and unfortunately after 21 days waiting process and calling them every few days to ask for updates they Phone me today to say that we don't meet the landlord request as we will move from different town and one secure job with over 28.000 £ it's not enough to pay a 750£ monthly. I spoke all this before starting the application so we don't waist my time and her time and was every think OK until today, I even spoke with her that my wife has a job secure all-ready as she will be back to her previous job when we move there, I all-ready advise my landlord we will be moving as we applied for a new rent in diff town. So all-together is stay away from them as they are not trusty, they will say ,,Sorry we are short staff and we will be back to you soon'' and soon means weeks ... Disappointing... Read more
Tenant
21st Mar 2023 (1 year ago)

F Gohar

1/5 Stars
Been with Northwood over 10 years, fully managed. While a tenant is in and they don't have to do much, everything is fine. As soon as their is an issue, or a tenant leaves however, the extent of the chaos, unprofessionalism and disorganization becomes clear. Am leaving their service and would suggest thinking about a different agent, especially if you want a fully managed service... Read more
Landlord
8th Mar 2023 (1 year ago)

P Williams

5/5 Stars
Excellent and helpful through out... Read more
27th Feb 2023 (1 year ago)

L Lambert

5/5 Stars
Excellent service from Mark. As a Landlord it helps to have a proactive Agent. Northwood are certainly this. And they respond quickly!!! Thank you.... Read more
Landlord
21st Feb 2023 (1 year ago)

K Berry

1/5 Stars
You can't ask someone for a guarantor based on their disability. My partner met the affordability criteria, has a job, but is disabled. PERMANENTLY. He was born with a physical disability. But the agent was happy to talk to him until the moment he mentioned he had PIP. Then it was "Oh we require you to have a homeowner guarantor if you receive benefits" He asked "Is it purely because of my disability that I have to have one?" She said "Yes, if you receive a benefit you have to have one" I hope you know that's housing discrimination violating the Equality Act of 2010. Very sad that letting agents think they can get away with discrimination against someone who is disabled.... Read more
Tenant
7th Feb 2023 (2 years ago)

Freddie2020

1/5 Stars
Staff are totally clueless, don't know what's going on, obviously don't communicate with each other and are totally unhelpful... Read more
6th Feb 2023 (2 years ago)

C Birch

5/5 Stars
Absolutely fantastic with sorting out our new home for us. Alicia at the West Derby office dealt with our move and we couldn’t fault her! Everything ran smoothly, quickly and she kept us up to date with everything all the way through the process. Would highly recommend, thank you!... Read more
28th Jan 2023 (2 years ago)

Anonymous Homeseller

5/5 Stars
Joanne was professional from start to end. Nothing was to much always there to help with any queries from us and the buyer. ... Read more
Seller
25th Jan 2023 (2 years ago)

Anonymous Homeseller

5/5 Stars
Honestly could not fault Northwood. They were in the top three agents recommended to us by Get Agent, so glad we chose them, ... Read more
Seller
9th Jan 2023 (2 years ago)

J Flanagan

5/5 Stars
Joanne was really helpful and efficient in the way she dealt with our offer and acceptance. It was really reassuring that Joanne was always available to speak to when needed.... Read more
Buyer
10th Nov 2022 (2 years ago)

S Terriss

5/5 Stars
Great experience, shout out to Joanne smith communication was great and also offered advice about managing and Glenn they could help. 5 stars... Read more
10th Nov 2022 (2 years ago)

P grech

5/5 Stars
I had a query about some damp in my property. Christine replied to my query very quickly and got a contractor scheduled to have a look at the problem for me - really happy with the service I received!... Read more
Landlord
9th Nov 2022 (2 years ago)

P Holyland

5/5 Stars
Joanne really helped and made everything easy for me and my partner buying our first home together. Thank you very much Joanne ????... Read more
Buyer
5th Nov 2022 (2 years ago)

S Arruda

5/5 Stars
Alisha and the company were great, providing a swift and efficient service as well as all information I requested... Read more
2nd Nov 2022 (2 years ago)

T Slaven

5/5 Stars
Joanne has been absolutely amazing helping me buy my first house. She has been very friendly, informative and patient. I would highly recommend Northwood.... Read more
Buyer
2nd Nov 2022 (2 years ago)

F hub

1/5 Stars
Poor customer service…. Trying to get a 3 bedroom apartment from northwood for 3 weeks after sending all the documents requested and providing a guarantor. Telling me to get a guarantor that owns a house after raising my hope and made me wait for too long . Not fair... Read more
Tenant
29th Oct 2022 (2 years ago)

A derri

5/5 Stars
Progress of buying a house and dealing with Joanne smith, she has been really helpful throughout and always ready to answer any queries I have. 5 star service thanks Joanne... Read more
Buyer
20th Oct 2022 (2 years ago)

K Holloway

5/5 Stars
Excellent and friendly service from Joanne and all the staff at Northwood. Highly recommended.... Read more
17th Oct 2022 (2 years ago)

J Walsh

5/5 Stars
Northwood have been great to deal with. An easy application process and great customer service provided by Alisha!... Read more
Tenant
12th Oct 2022 (2 years ago)

E Little

5/5 Stars
Everybody was very helpful and professional every step of the way to me and my partner getting our home. Would highly recommend using Northwood!... Read more
Buyer
11th Oct 2022 (2 years ago)

S kovvuri

1/5 Stars
My husband and I moved to the UK recently. I called Northwood to rent a property in Liverpool. I informed them that I can get a UK guarantor and also that I can pay them 6 months or 1 year of rent in advance if needed. After talking, they said that we don't fall into their criteria. I asked what their criteria are, whether they don't rent it to students or they rent only to professionals who make some amount they have in their mind. They couldn't explain. That lady straight away said she can't book me in to view the property as I don't fall into the criteria. I am unsure what the criteria really are but I felt that I have been discriminated against for being in the UK from another country. I talk to many letting agents daily but never experienced such a thing with anyone.... Read more
Tenant
5th Oct 2022 (2 years ago)

D Higgins

1/5 Stars
Awful experience had a viewing and they said there was little to no interest I was very excited at viewing the property said I would have it filled application form in soon as I got it they never sent it out when they said they would so I was behind and them when unsuccessful they never informed me I had to call up and chase them. Its all there fault I never got the property my heart was set on! All met with a oh well it is what it is attitude from the girl over the phone.... Read more
3rd Oct 2022 (2 years ago)

T Lam

5/5 Stars
Thanks Ruth, and Alisha, Christine in her team for the professional and thorough work. We have a 2 beds property in L11 and were able to find a wonderful tenant quickly because of them. They are efficient and professional, we feel secured to give our properties to be fully managed by Northwood.... Read more
Landlord
27th Sep 2022 (2 years ago)

A jamieson

5/5 Stars
Have had such a pleasant experience with Northwood. Alisha primarily handled our tenancy and was fantastic. All the staff were so attentive. Would recommend.... Read more
Tenant
24th Sep 2022 (2 years ago)

R Georgeson

5/5 Stars
I have worked with a few agents over the last couple of years, and this is my first dealing with Northwood, it wont be the last. Shaun came out to view the propery and then Jo picked it up from there. The communication with Jo has been flawless, always PROACTIVE to ensure everything was done efficiently, the property was well presented by Jo and within 24 hours we have had an offer at full asking via a video! This demonstrates there proffesionalism and ability to market a product. Thank you... Read more
Seller
24th Sep 2022 (2 years ago)

T Hughes

5/5 Stars
Just a big thank you to Joanne Smith and the Team at Northwood in West Derby Liverpool. Their expert help, advice, guidance and general customer service was invaluable, during the recent sale of my property.... Read more
Seller
21st Sep 2022 (2 years ago)

L Ltd

5/5 Stars
Brilliant service as always from Christine Maintenance Manager, very efficient, professional and nothing is to much trouble . Highly recommended... Read more
15th Sep 2022 (2 years ago)

L J

1/5 Stars
Called as soon as a property was up for viewing left my details then I called back to chase they said no more viewings. What am I supposed to do? Poor service... Read more
15th Sep 2022 (2 years ago)

R Welsby

5/5 Stars
I have to say putting my future in the hands of Joanne was the best decision I made. She is extremely professional, caring and always advising on each step of the selling process making this really smooth and stress free. It is a pleasure dealing with Joanne and I would recommend her to anyone wanting to buy or sell!!!... Read more
Seller
7th Sep 2022 (2 years ago)

N lavery

5/5 Stars
Hi, i have been dealing with christine for the last 4 months as a contractor, all i can say is its a pleasure doing business with her, she is very proactive and efficient in what she does, she always gets me paid on time, and always has time for me which is so important from a contractors point of view... Read more
5th Sep 2022 (2 years ago)

W McCormick

5/5 Stars
Northwood are an excellent and efficient letting and sales agent. I have been working with them for quite a few years now and can only speak very highly of them, especially Christine Winstanley!... Read more
2nd Sep 2022 (2 years ago)

Anonymous Homeseller

5/5 Stars
great customer service all the way through, couldn't have asked for more.... Read more
Seller
2nd Sep 2022 (2 years ago)

R Homma

5/5 Stars
I've been dealing with Chris for over 2 years now and i find her to be very pleasant and helpful always got a smile on her face and seems very dedicated to the job in hand Christine... Read more
1st Sep 2022 (2 years ago)

K Roberts

5/5 Stars
Joanne Smith and Ruth Ledson are the best agents I have worked with for selling property. Very through and clear in communications and professional service with every aspect of selling. Recommended.... Read more
Seller
25th Aug 2022 (2 years ago)

Daario

1/5 Stars
Absolutely useless, repeatedly asked for information we had already provided, uncommunicative, took weeks of us calling them every day for them to even get in contact with my references, told us they would call us then didn't on multiple occasions and ultimately stalled until the property we were applying for (for 4 weeks) was given to someone else... Read more
Tenant
15th Aug 2022 (2 years ago)

K Kan

5/5 Stars
Thanks Ruth, and Jess, Rhea in her team for the professional and thorough work. We have a 2 beds property in L20 and were able to find a wonderful tenant quickly because of them. They are efficient and professional, we feel secured to give our properties to be fully managed by Northwood.... Read more
Landlord
12th Aug 2022 (2 years ago)

G smith

5/5 Stars
Joe and rhea were brilliant sold my home so quick and at a price I could never imagine thank you!!... Read more
Seller
12th Aug 2022 (2 years ago)

S H

5/5 Stars
Ruth's helped us in purchasing a house recently. Although not acting for us she was really responsive and easy to deal with through-out our (long) buying process. Despite some of the difficulties in the chain she always did her best to push things on and reassure us we'd get there. Thanks Ruth.... Read more
Buyer
12th Aug 2022 (2 years ago)

A Preston

5/5 Stars
Thank you to Joanne from Northwood for making the journey of buying a house so effortless. Her professionalism and friendly nature made the process really enjoyable. She also kept us informed right throughout. I would highly recommend Northwood for buying and selling your property.... Read more
4th Aug 2022 (2 years ago)

D Woolley

5/5 Stars
Northwood have been great. Joanne Smith has been fantastic! Really helpful and always happy to help. Jo is really quick to return calls or emails. Highly Recommend.... Read more
28th Jul 2022 (2 years ago)

J Hart

1/5 Stars
Earn 50% more than the average salary with 20k saving and they will only rent with 6 months rent up-front and a guarantor. Only renting to rich kids with parents with home-owning parents?... Read more
26th Jul 2022 (2 years ago)

F Roberts

5/5 Stars
Been really pleased with Joanne Smith helping us achieve a sale on a property in West Derby. Joanne’s been really helpful and patient as it’s taken quite some time to market the property after a death in the family. Thanks Joanne really appreciate your help from you and your team.... Read more
22nd Jul 2022 (2 years ago)

R Clements

5/5 Stars
Had to have a shower tray replaced due to a crack and the landlord was quick to agree and Northwood were quick to deal with. The guys that did the job did a fantastic job and communicated with us professionally through out, there was a hitch which delayed the job but that doesn't matter as the completed work is first class... Read more
20th Jul 2022 (2 years ago)

NGI

5/5 Stars
NGI has worked with Northwood Liverpool over the last few months, this is a professional organisation, one which i would recommend fully.... Read more
24th Jun 2022 (2 years ago)

J Smith

5/5 Stars
Just want to say that the service, patience and understanding I received from Joanne Smith and the Northwood team at their West Derby office in Liverpool, was second to none. Couldn't recommend them highly enough.... Read more
13th May 2022 (2 years ago)

A Ferriday

5/5 Stars
Joanne was brilliant. She made the process so clear and easy to understand. The viewing was arranged really quickly too which was excellent. A very happy customer and would recommend to anyone! Thank you ????... Read more
12th Apr 2022 (2 years ago)

P H

5/5 Stars
Working with Joanne Smith at Northwood. Very professional experience with continuous open communication.... Read more
8th Apr 2022 (2 years ago)

A Ahuja

1/5 Stars
Having changed properties quite frequently recently I can safely say that my experience with Northwood recently as a tenant has been the worst I have ever had. I was always on time with my bills and never ever caused any issues . At the end of my tenancy the deductions on my deposits have completely shocked me . Charging me 235 pounds on cleaning of a 2 bed room flat is genuinely embarrassing behaviour. I moved into a furnished flat in which every equipment & furniture was at least 5+ years old and after I left they charged me full money for rust on equipment. If you live somewhere for 18 months there will be some wear & tear obviously . Northwood did multiple inspections to the property and never said a word . I also vacated the property on the 10th of the month but they charged me for 18 days because the new tenant moved in on that day even though Northwood employees called me three times on the 9th to ask when could I drop the keys back . Why make me drop the keys if I am still paying for the place . I am so annoyed My message to any tenant with them is to complain about everything so that Northwood doesn’t charge you for new stuff when you leave if you didn’t complain earlier... Read more
Tenant
4th Apr 2022 (2 years ago)

F henry

5/5 Stars
Excellent... Read more
9th Mar 2022 (2 years ago)

M 3596

5/5 Stars
Lovely professional staff, Rhea has been incredibly helpful and kind, and has helped me through every step of my journey thus far.... Read more
8th Mar 2022 (2 years ago)

J Hamer

5/5 Stars
As a property sourcing agent, I’ve found buying a property has been a great experience with Northwood. Particularly dealing with Joanne Smith and Fran Burke; their communication is excellent, they are friendly and professional. I’m looking forward to buying more houses with them in the future.... Read more
Buyer
8th Mar 2022 (2 years ago)

Aayisha

1/5 Stars
I thought I'd try out Northwoods based on all these positive reviews. However, my experience so far has been anything but positive. I sent an email to Northwoods on the 21st February and as I had not received a response, I called the office on the 24th February to confirm I had the correct email address and was told to forward the email across again for the attention of Jo. I did as requested and I have still not had a response from Northwoods at all. My experience with Northwoods so far has not been great as the communication has been non existent. Northwoods - Really really dissapointed and feel let down by your service.... Read more
6th Mar 2022 (2 years ago)

S Cahill

5/5 Stars
Fantastic experience with Northwood Liverpool. I have been helped by both Jess and Rhea who have been amazing with communicating any updates and taking me through the application process for one of their properties. Both Jess and Rhea are really easy to talk to and have put me at ease throughout the entire process, both through email and on the phone. I would definitely recommend Northwood to anyone as I have had the easiest experience whilst being helped by their extremely friendly staff. I also found their videos on YouTube to be extremely useful when looking into different properties - this really helped to confirm my decision. Again, big thank you to Jess and Rhea for their help.... Read more
Tenant
3rd Mar 2022 (2 years ago)

I Williams

5/5 Stars
Friendly, helpful and professional, When i was looking to let my property quickly in Liverpool Ruth got straight to it and it was rented out within weeks, guaranteed income, no stress thanks Northwood.... Read more
Landlord
3rd Mar 2022 (2 years ago)

S Daley

5/5 Stars
Very happy with the service provided by Joanne. She was professional, friendly and extremely helpful when giving advice and kept me well informed throughout the whole process. Thank you.... Read more
2nd Mar 2022 (2 years ago)

I Parry

5/5 Stars
Jess who helped us out the past few weeks has been nothing short of brilliant thank you... Read more
1st Mar 2022 (2 years ago)

G Virk

5/5 Stars
Wonderful service from Rachel and the staff at Northwood West Derby Village. Rachel looked after my property from a maintenance perspective, she's very prompt, has great attention to detail and fosters a fully trustworthy relationship. Happily recommend to landlords. 3 years on and still great service. Mark Nesbiit in particular has always proven a trustworthy and reliable member of the team at Northwood Liverpool, always on hand to answer and resolve any queries that I have placed his way - would recommend this agent to other landlords.... Read more
Landlord
1st Mar 2022 (2 years ago)

B Leith

5/5 Stars
I am so happy with the service from Joanne Smith and staff from the West Derby branch of Northwood. Joanne is so friendly efficient and helpful. She helped me get the perfect property for me. Thank you!... Read more
Buyer
25th Feb 2022 (2 years ago)

C Gibson

5/5 Stars
Thank you to the wonderful staff at Northwood Estate Agents West Derby for the excellent customer service I received when selling my mothers property. They were all so pleasant, and so professional, especially Ruth and Joanne who were always available to answer any queries I had. I will not hesitate in recommending this company in the future thank you again.... Read more
Seller
24th Feb 2022 (2 years ago)

B chambers

5/5 Stars
RUTH REALLY HELPFUL. I THANK HER VERY MUCH XX... Read more
24th Feb 2022 (2 years ago)

E Carr

5/5 Stars
We are currently in the process of finding our new home and we can honestly say Northwood have been the best Estate Agent we have dealt with, they’re fantastic, especially Joanne. Joanne has been a pleasure to deal with, we couldn’t ask for a more accommodating and proactive person.... Read more
23rd Feb 2022 (2 years ago)

C Bland

5/5 Stars
I'm currently buying my first house with my fiance and Joanne has been so helpful with the entire process.... Read more
Buyer
15th Feb 2022 (2 years ago)

E Rowland

5/5 Stars
Joanne has been very helpful so far... Read more
9th Feb 2022 (3 years ago)

D Millwood

5/5 Stars
Rhea and Jess were amazing at helping me with a short term rental and the process to get the property. Would highly recommend due to their efficiency and patience during the process!... Read more
Tenant
8th Feb 2022 (3 years ago)

C Garner

5/5 Stars
Northwood go above and beyond. A fantastic local service, with extremely knowledgeable staff. The office is ran by a highly professional lady named Ruth who communicated regularly with us and was constantly on hand for any queries. Thanks a million!... Read more
2nd Feb 2022 (3 years ago)

E Rojas

1/5 Stars
I applied for one of their properties I’ve have been asked over 10 days to give them lot of information. After I handle everything to them no even a reply saying the house have been taking. I just feeling they were playing with me. Hope all the information is being deleted. After they declined my application I asked them if they could help me to find another property as they have all my details already and I am in a desperate situation and they didn’t bother to answer that! Very unprofessional!... Read more
Tenant
15th Jan 2022 (3 years ago)

S Begley

5/5 Stars
Rhea and Stephanie were brilliant right through the process thanks girls .... Read more
15th Dec 2021 (3 years ago)

A Jones

5/5 Stars
Thanks to all the staff at Northwood Liverpool who have made selling our home a stress free experience. Special thanks Joanne who has been really helpful and kept us informed at all stages.... Read more
Seller
7th Dec 2021 (3 years ago)

C Lockett

5/5 Stars
As a first time buyer, Joanne helped us throughout the whole process. Always there to answer our questions, extremely professional and reassuring.. Would highly recommend.... Read more
Buyer
7th Dec 2021 (3 years ago)

R Scraggs

5/5 Stars
UPDATED: Delighted to say we've now completed the purchase and Northwood continued to be consumate professionals. Responding promptly to any and all queries, often delivering updates faster than the conveyancers! Ruth especially has been a perfect point of contact as we've progressed through completion. Contacting me pro-actively with updates and delivering a consistent and reliable service. Wouldn't hesistate to reccommend the team to anyone. A brilliant experience from start to finish! Thank you :) Brilliant experience with Northwoods so far in purchasing a property. Been particularly impressed by how responsive and knowledgable the team are. Phone is always picked up quickly and queries are responded to at pace, which is really reassuring! Out of hours the messaging service on the website works well and is picked up quickly when they return. Joanne Smith in particular has been brilliant from first call, to viewing, to working through a number of items between myself and the seller. Having recently dealt with other estate agents I feel very confident in saying Northwoods stand head and shoulders above in terms of service offered and I would gladly use them again in future to buy or sell a property.... Read more
Buyer
6th Dec 2021 (3 years ago)

R Roberts

5/5 Stars
Joanne and Ruth were outstanding in helping us sort out problems purchasing the house. The went well beyond the level expected and supported us through the process. They clearly indicate the Northwood are the best company to deal with when trying to sell or buy a house. Thank you so much, Richard Roberts... Read more
Seller
6th Dec 2021 (3 years ago)

A Lamb

5/5 Stars
Helped us find our first home, very helpful answering all of our questions. Joanne Smith in particular was great help.... Read more
Buyer
2nd Dec 2021 (3 years ago)

H Vupputuri

5/5 Stars
Christine was great with the inspection. It was really smooth. Thanks Northwood... Read more
2nd Dec 2021 (3 years ago)

L Kelly

5/5 Stars
Rhea was so so fab! Thank you!... Read more
1st Dec 2021 (3 years ago)

R Parker

5/5 Stars
I have been dealing with Ruth Ledson and Northwood for many years. I have had a property rented through them and more recently a sale of this property. I’m have always found Ruth and the rest of the staff very professional and polite. I wouldn’t hesitate to use Northwood again for any future sales and would gladly recommend them to friends and family.... Read more
Seller
1st Dec 2021 (3 years ago)

L Brice

5/5 Stars
During the purchase process of our first home we have required guidance and reassurance. We have received fantastic service from Joanne who has made the experience enjoyable rather than daunting. She has been with us every step of the way and is always there at the drop of a hat to answer our questions and try and accommodate to our busy schedules. Whilst house hunting and being involved with many estate agents, we have not experienced anyone who is as considerate and helpful as Joanne. I would definitely recommend Northwood as your first point of call - especially first time buyers like myself. Thanks Joanne for your service!!... Read more
Buyer
22nd Nov 2021 (3 years ago)

C Wilson

5/5 Stars
Excellent experience with all staff at Northwood since beginning to rent through them 18 months ago. All the staff I have dealt with have been extremely helpful and I would definitely recommend.... Read more
Tenant
5th Nov 2021 (3 years ago)

M Thompson

5/5 Stars
The service and advice I have received has been excellent. I have been dealing with Joanne and from our initial meeting we worked together to agree a selling price and the property was put on the market within a day or two. She took me the through the whole process and explained everything that was going to happen. Can't recommend Northwood and Joanne enough!... Read more
Seller
2nd Nov 2021 (3 years ago)

B Murray

5/5 Stars
My first time dealing with Northwood, Highly impressed with Joanne who has been totally proffesional & efficient in dealing with my enquiries and purchase of my property, highly recommend..... Read more
Buyer
29th Oct 2021 (3 years ago)

F Maisonnave

4/5 Stars
I've been in contact with Rhea throughout the process, the house I liked had been taken by someone else but their application fell through and Rhea contacted me straight away and kept on top of my application to ensure I'd get the house (which I did). Pleased with the service offered and particularly with Rhea for her proactivity as without her assistance I wouldn't have got the house.... Read more
Tenant
27th Oct 2021 (3 years ago)

T billingsley

5/5 Stars
Excellent service from Joanne, very professional and prompt replies to queries, very professional, polite and helpful, would highly recommend.... Read more
22nd Oct 2021 (3 years ago)

M P

5/5 Stars
Excellent service from Jo and her colleagues at Northwood. Very friendly and handle any queries promptly and efficiently. A pleasure to deal with.... Read more
22nd Oct 2021 (3 years ago)

C S

5/5 Stars
Fantastic service from Jo at Northwood. She helped us find and secure our dream home and we are delighted. Nothing seemed like too much trouble and she kept us up to date at all times during the process. Thanks so much, highly recommend using Northwood.... Read more
Buyer
21st Oct 2021 (3 years ago)

S White

1/5 Stars
Still waiting a phone call back 4 weeks ago. I have called several times... Read more
27th May 2021 (3 years ago)

P M

5/5 Stars
Happy with Northwood Liverpool. The sale wasn't an easy one but was managed by Ruth with professionalism and calm, and finally it all ended as expected.... Read more
Seller
8th May 2021 (3 years ago)

M Chan

5/5 Stars
Totally sensational service from start to finish. First time dealing with them. Everyone at that branch in West Derby are great especially Jo who had kept me informed throughout and done what they said they would do and exceeded my expectations. They had sold my house in less than 48 hours after going in the market. Thank you so much.... Read more
Seller
22nd Apr 2021 (3 years ago)

R Mersey

5/5 Stars
Estates and letting agents' office... Read more
11th Apr 2021 (3 years ago)

B Wong

5/5 Stars
If I can rank more than 5 stars, I will definitely give them more. All the staff from Northwood West Derby Liverpool perform professionally and responsive. I would like to specially thank Joanne Smith for the great service I received recently. As a buyer being looked after by all Northwood staff I am more than happy to recommend to everyone to choose Northwood as their property service partner. Wish them all success in the future!... Read more
Buyer
19th Mar 2021 (3 years ago)

R Dudley

5/5 Stars
Good... Read more
3rd Feb 2021 (4 years ago)

M Higham

5/5 Stars
Rachel, Ruth and Mark are always so helpful have been using Northwood since 2012 - would highly recommend.... Read more
11th Jan 2021 (4 years ago)

S Osborne

5/5 Stars
Just want to thank Rachel for all the help with my maintenance issues in my private rent, I was previously with another agency who were very bad. Northwood have been amazing rectifying all the issues and being very quick.... Read more
Tenant
8th Dec 2020 (4 years ago)

V McGlory

5/5 Stars
I would like to thank Stephanie for being so professional and quick in renting out my property. She is always available to clarify anything and the process has been so smooth. I now have a tenant moving in next week. Thank you... Read more
Landlord
1st Dec 2020 (4 years ago)

C Cunningham

5/5 Stars
Rachel is amazing! She is quick to help with any issues we may have and will always answer emails from you! I love speaking to her as she is very reassuring even when nothing seems to be going right.... Read more
21st Nov 2020 (4 years ago)

K Fung

5/5 Stars
Good and Professional Services, thanks Kathy's help. I got a lovely property. Thanks...Kenny... Read more
17th Nov 2020 (4 years ago)

E Hadjiconstanti

5/5 Stars
Great service and value, always responding on time providing all the information about their properties. Dean Kilpatrick took over my application and helped me fast track the process:)... Read more
Tenant
6th Nov 2020 (4 years ago)

G Lyons

5/5 Stars
I would just like to thank all the staff at the Northwood west derby Liverpool office for the great service I recieved recently. As I landlord who has a few properties being looked after by the Northwood staff in west derby I can only say carry on the great professional work you do for us landlords. You have recently just found us some great tenants whom we are very happy to have living in our property in the Walton area of Liverpool. I would fully recommend their services to any other landlords out there who are thinking of placing a property with them on their guaranteed rent scheme. Keep up the great work you do there. ????... Read more
Landlord
5th Nov 2020 (4 years ago)

L Byrom

5/5 Stars
Safe key management... Read more
31st Oct 2020 (4 years ago)

M Williams

5/5 Stars
Jo has been amazing through our entire property search. She has seen a couple of houses with us and was delighted to show us the house that we have finally bought. She has been extremely attentive after we agreed the purchase and has already shown us the house extra times to allow us to measure up too. She has kept in touch frequently to check in on where the process is at, and has always been so positive.... Read more
Buyer
30th Oct 2020 (4 years ago)

A Lucin

5/5 Stars
Friendly and helpful staff... Read more
22nd Oct 2020 (4 years ago)

P DOBSON

5/5 Stars
Ruth and her team took on the management of my two houses in March and July 2020. Once the coronavirus lockdown was lifted both were let within two months. A professional service is provided with prompt response.... Read more
Landlord
20th Oct 2020 (4 years ago)

B Munteanu

1/5 Stars
Hi Everyone, This feedback is based on what really happened on 03rd of October 2020 when I came to Liverpool Northwood UK to rent a property 28 C Cowley Road . A week before my viewing I have spoke with Mr Dean Kilpatrick and I have explained very clear my case and he said that will be fine if I will be a guarantor and my family members will pay 6 mounts in advanced rent . I have sent a online application form to rent the house and has not been taken in consideration if I will not come to see the house . I’ve driven 3 and half hours from London to Liverpool with my wife and 2 children and also my family members in a different car . We saw the house and then we went to Liverpool Northwood UK office address to hand the application. We gave almost what Mr Mark asked and at 12:00 we been told to leave the office by Miss/Mrs Joanne Smith because the opening hours is closed when I been looking for another document to pass it over . After I sent an email with my feedback to them my application has been declined because is not affordable when I told them that I can pay for one year ahead rent . Conclusion : Why Non professional ? Because they did not said that from the beginning when they knew the salaries and everything about it . I would not spend money on petrol ,food etc . I would not spend my time for this . I would save my energy for something else Why not Responsive ? I made some calls and the Lady who’s answering calls said all the time that the person which I wanted to speak with is on the other line and I never been called back . Why poor quality? I felt that they lied to me and customer service is very poor and I lost money and more... Read more
Tenant
14th Oct 2020 (4 years ago)

K Blair

5/5 Stars
I would highly recommend Northwood, Dean Kilpatrick talked me through the rental process and answered any questions I had, couldn’t of asked for better service.... Read more
Tenant
28th Aug 2020 (4 years ago)

D Walker

5/5 Stars
I have always found joanne at northwood very helpful and knowledgeable. I am always looking to add to my portfolio so having an agent to give me the best advice is really reassuring.... Read more
Landlord
28th Aug 2020 (4 years ago)

A Johnston

5/5 Stars
Dean kilpatrick was a great help and very knowledgeable, answered all my questions regarding renting a property, Thank you.... Read more
28th Aug 2020 (4 years ago)

K Regan

5/5 Stars
Joanne come out to value my house her service was very professional and responsive. I would definitely recommend Joanne and Northwood. The process of selling my home as been made much less stressful.... Read more
Seller
28th Aug 2020 (4 years ago)

R Billinge

5/5 Stars
Recently had my house up for sale with Northwood and can't fault the process or the service. Great team of people (Fran, Rachel, Jo, Dean) that i've had contact with over the course of the sale.... Read more
Seller
27th Aug 2020 (4 years ago)

P Doyle

5/5 Stars
I recently sold a property through Northwood and was impressed with the professionalism of the staff right the way through the process. Jo was a pleasure to deal with it! Many thanks for the help.... Read more
Seller
26th Aug 2020 (4 years ago)

N Stoian

1/5 Stars
I lost two weeks with this agency, they promised me that I would be guaranteed to receive a house and after all this it tells me that I have to pay 6 months in advance to receive the house... Read more
Tenant
25th Aug 2020 (4 years ago)

W Jnr

5/5 Stars
Relocating to the area and spoke to dean kilpatrick who was very polite and understanding to my circumstances, would like to thank dean for all his time and effort in trying to find the most suitable property for me and my family 5 star customer service... Read more
20th Aug 2020 (4 years ago)

A Pike

5/5 Stars
Dean has been very helpful during the process in finding a property he has provided all the relevant information in order to make my property search as easy as possible!... Read more
20th Aug 2020 (4 years ago)

E gavin

5/5 Stars
Fantastic estate agents. Would like to thank Dean for his friendly/helpful approach when trying to find me a rental property. Excellent customer service.... Read more
Tenant
18th Aug 2020 (4 years ago)

T Vaughan

5/5 Stars
Dean was so professional while dealing with myself and my wife. Answering all my questions and helping me find the information I needed. Thanks again Dean... Read more
17th Aug 2020 (4 years ago)

J Collier

5/5 Stars
Great quality service received from Dean Kilpatrick he has made my property search that little bit easier . Credit to the company I would have him working for me any day !!... Read more
17th Aug 2020 (4 years ago)

S Cousins

5/5 Stars
Christine was very professional and showed us every aspect of the property. Thank you... Read more
17th Aug 2020 (4 years ago)

M Kent

5/5 Stars
Had a viewing with Nathanial who was Polite and knowledgeable. A credit to the company... Read more
13th Aug 2020 (4 years ago)

Y Al-Jabour

5/5 Stars
Katy is the only person to help us. I cant rebt but she hS helped so much. Noone else helped us... Read more
Tenant
12th Aug 2020 (4 years ago)

R smyth

5/5 Stars
Nathaniel was very professional and helpful in showing us around a property.... Read more
12th Aug 2020 (4 years ago)

L Rollinson

5/5 Stars
Joanne came to value my property earlier this year and we have remained in contact since. Due to the Corona situation I was unable to put my property on the market. However once I am ready I will be returning back to Joanne as she is a lovely person who combines professionalism with friendliness.... Read more
Seller
7th Aug 2020 (4 years ago)

S Rusk

5/5 Stars
Amazing service received from Jo at Northwood she was very aware of my purchase needs and requirements and made the process simple and enjoyable she really cared about my journey. Thank you for everything Jo, I’m still beaming from ear to ear finding my forever home... Read more
Buyer
6th Aug 2020 (4 years ago)

P newland

5/5 Stars
Hi all. to be fair have to say amazing services rented my property out supper fast No hassle we used Northwood west derby I liaised mainly with Stephanie Davies was very professional very friendly and had a good few laughs.about the USA. so I would highly recommend anybody contacting Stephanie if you’re thinking of renting your property one for service to always get back when she says just outstanding can’t thank her enough if there were more stars I would have give more thank you Stephanie ???????????????????????????? star treatment all round... Read more
Landlord
6th Aug 2020 (4 years ago)

R McMullen

5/5 Stars
Would like to thank Dean so much for the service he has provided to me and my boyfriend. We have managed to complete the application process really quickly with his help! Really helpful and professional, made us feel priority! Thanks Dean you are a star!... Read more
6th Aug 2020 (4 years ago)

G sullivan

5/5 Stars
I have been dealing with Dean Kilpatrick with regards to renting a flat and found him very helpful and professional and a great help throughout the whole process... Read more
Tenant
4th Aug 2020 (4 years ago)

D Dattani

5/5 Stars
Very professional and a pleasure to deal with!... Read more
31st Jul 2020 (4 years ago)

C Woolley

5/5 Stars
Proper professional outfit. Sold my house instantly. I also purchased from them. Although I had many issues during purchase . Kath and jo help me overcome the issues and we now have our perfect family home. This firm stick it out all the way.... Read more
Seller
30th Jul 2020 (4 years ago)

A Khan

1/5 Stars
Highly unprofessional individuals, changed the appointment at the last minute and then lied that they told me in the morning. When ici them over the phone, they harassed and bullied me and also used racial slurs on the basis of my surname. They made me travel in 20 weeks pregnancy all the way from another town 125 miles away and were not the least bit accommodating. Please avoid these people, they treat you like garbage... Read more
15th Jul 2020 (4 years ago)

S Wood

4/5 Stars
Northwood Liverpool were very easy to deal with for the two years we were renting from them. They resolved most small issues quickly and professionally. The moving in and out processes went smoothly and I would use northwood again.... Read more
Tenant
7th Jul 2020 (4 years ago)

L Gibney

5/5 Stars
Thank you to all the team helping me through my application and move in! I was a very nervous customer - moving during the COVID pandemic is very stressful, not being able to see the place in person made me more nervous than I thought it would. The team helped me out with video viewings, answering questions, while they aren’t the quickest on emails it’s best to phone they are always super helpful and so nice! Stephanie Davies was the person I most spoke to. Stephanie is very professional but also easy to talk to :) was really happy with my flat today, panic left soon as I walked in - the place was so clean. I would definitely recommend using Northwood.... Read more
Tenant
15th Jun 2020 (4 years ago)

D Missen

5/5 Stars
Really pleased with the swift application process, Rachel has been understanding, supportive and very professional throughout, thank you Northwood... Read more
29th May 2020 (4 years ago)

D Ware

5/5 Stars
I have rented my 2 properties through Northwood for around 10 years now. I use the Guaranteed Rent Scheme and the rent is paid into my account the same day every month. The service from Peter and his team is excellent and I wouldn't go anywhere else.... Read more
Landlord
18th Feb 2020 (4 years ago)

L Mullally

5/5 Stars
Always helpful, prompt responses & friendly service.... Read more
23rd Jan 2020 (5 years ago)

B Worthington

5/5 Stars
I had great service from Northwood West Derby. Many thanks to Kathy Gowland for facilitating this. Extremely helpful with sound local knowledge. The whole process was fast and efficient.... Read more
19th Dec 2019 (5 years ago)

J Holmes

5/5 Stars
I have just taken on a tenacy with Northwood and i have been impressed so far with my dealings with them. Rachel went through all the paperwork in a friendly and professional manner when i was signing my agreement at the Office. I've no doubt that if any problems arise she will do her best to resolve them for me.... Read more
Tenant
8th Dec 2019 (5 years ago)

K Comstive

5/5 Stars
I had the pleasure of liaising with Jo Smith recently to sell my home . Jo was so polite, courteous and helpful at all times. Joanne put me at ease, I found her to be efficient , honest and knowledgeable about the area and types of clients who would be interested in my property . I am delighted to say that my house was up for sale for a few days and then I had one viewing and an offer for my home . A big thank you to Jo and the team at Northbridge. If you want a professional service use Northwood ! ??... Read more
Seller
6th Dec 2019 (5 years ago)

R Spear

5/5 Stars
Have used Northwood for about 12 years to look after Various house’s an flats I found them very professional good communication an I can relax Do my normal job an not worry about the property’s Would recommend ????... Read more
Landlord
5th Dec 2019 (5 years ago)

S Albert

5/5 Stars
It's early days but so far the service has been great. The team has been a pleasure to work with and the communications have been first class at every stage. Long may things continue in this way! Great work, well done and thank you Northwood Liverpool!... Read more
5th Dec 2019 (5 years ago)

R Penrice

1/5 Stars
Stood us up for an appointment. Stay clear. My partner and I booked a viewing for a property in Liverpool. As we were given a time and a place, we assumed that this booking was confirmed. Alas, after traipsing across Liverpool, on a typical British Autumn day (a lot of rain), we arrive at the property, to find, no agent. I called them immediately, (as I was getting soaked) to find out that they tried to email us and call us (40 minutes before the appointment) and because they had no response. They bailed... There was no message to inform us of this. So we rang them and told them what we thought of their professionalism. Don't let through them. Just out of principle. *** To answer your response, we have informed you directly of our disappointments and given you feedback which you have said that you have taken on board. I.e. who ever took our initial booking didn't write down our email address correctly and didn't, in our opinion, try and contact us with urgency to confirm. We had one missed call from you 30 minutes before, when we were on our way. But that's okay whatever you need to say online to justify your rubbish customer service is fine!... Read more
1st Nov 2019 (5 years ago)

A Jurgowian

1/5 Stars
Shame shame shame!!! Unprofessional staff. Waiting 2 months to fix ceiling... They ignoring clients. Shame!!!... Read more
17th Sep 2019 (5 years ago)

R Harrison

5/5 Stars
Northwood have been managing my property in Liverpool for over 10 years and I have always found their service excellent. Communication is always prompt and any issues with the property requiring repairs are always managed quickly and efficiently. Most recently Rachel has managed the upgrade of kitchen units in my property which again was professionally managed with prompt communication and updates.... Read more
Landlord
25th Jun 2019 (5 years ago)

Tope

5/5 Stars
I will have to give the staff at Northwood a 5 star for being accommodating, professional, helpful and exemplary customer service delivery. I tried various estate agents however Northwood are far the best of the bunch. I would like to say a big thank you to the team at Northwood.... Read more
24th Jun 2019 (5 years ago)

B Bee

5/5 Stars
After dealing with a number of estate agents, I find Northwood West Derby the best. They give a very professional yet friendly service. A big thank you to Rachel and her team, Ellie, Ruth and Emma. and also a big thank you for the £100 for the recommend a friend!... Read more
23rd Jun 2019 (5 years ago)

M coles

5/5 Stars
We have no hesitation in recommending the team at Northwood West Derby . They have handled our purchase and letting in a very professional efficient manner . Their friendly approach was also most welcome and reassuring . Many thanks Jo and colleagues.... Read more
Landlord
22nd May 2019 (5 years ago)

E Reay

5/5 Stars
Ruth is great and on it... Read more
30th Apr 2019 (5 years ago)

P Ball

5/5 Stars
very helpful and efficient. thanks jo, cathy and ellie for all the help and support that they gave us through a very stressful time. a special thanks to cathy for going above and beyond of what she had to do. would recommend 100%... Read more
17th Apr 2019 (5 years ago)

L Windle

5/5 Stars
I have recently been in contact with a few other agents but have had the best experience dealing with Northwood. Thank to Ellie for all your help and kindness!... Read more
29th Mar 2019 (5 years ago)

S Critchley

5/5 Stars
Excellent service from Northwood especially Ellie-May thank you for all your help... Read more
29th Mar 2019 (5 years ago)

N Costigan

5/5 Stars
The service received was absolutely brilliant I dealt with a young girl Ellie an she couldn’t of done more for me. She is a real asset to the business.... Read more
29th Mar 2019 (5 years ago)

H Heart

5/5 Stars
Fantastic customer service from Ellie-May! Would definitely recommend to any other new landlord looking for a great agent :)... Read more
Landlord
29th Mar 2019 (5 years ago)

S Aurino

5/5 Stars
I called this branch looking for some information on where to buy in Liverpool. I was answered by Ellie and received an extremely welcoming and non bias phone call filling me with confidence in finding a property through them. Because of the good customer service, even if I don't buy a property through them, I will be sure to use their letting services.... Read more
12th Mar 2019 (5 years ago)

J Eucapor

5/5 Stars
From buying the house to letting it, Northwood has always been very helpful. The staff give advise wherever needed and communicating to us about any problems that arises. We like the "guaranteed rent" scheme as it give us some peace of mind. We recommend Northwood to those planning to buy house, landlords and tenants.... Read more
Seller
28th Feb 2019 (5 years ago)

M Raval

5/5 Stars
Excellent service, right from the start till date. Whole process of renting the property was smooth and simple. Staff really friendly and helpful. Repairs are sorted out quickly. Will recommend Northwood Liverpool for sure.... Read more
Tenant
7th Feb 2019 (6 years ago)

C Kavanagh

5/5 Stars
I am a contractor who works for Northwood and Rachel has always been helpful and polite when dealing with jobs.... Read more
21st Dec 2018 (6 years ago)

H Doyle

5/5 Stars
Great quality service. I have used another local letting agent for a number of years to find tenants. The service was poor; the staff changed repeatedly; feedback had to be chased and was different from each new person I spoke to. Northwood by contrast have been superb. Prompt service and rapid feedback, and new tenants found - immediately before to Christmas. I could not be happier and I am delighted to recommend them highly!... Read more
Landlord
12th Dec 2018 (6 years ago)

K Ehlen

5/5 Stars
Ellie May has been fantastic, I originally viewed a property that wasn't for me, however Ellie has stayed in touch to help me find a more suitable accommodation for myself, she's very enthusiastic and a real credit to her employers, well done and keep up the good work!!... Read more
7th Dec 2018 (6 years ago)

C Daly

5/5 Stars
Ellie May Johnston could not help enough, so happy with the help and advice she provided. Thank you very much Ellie.... Read more
7th Dec 2018 (6 years ago)

F Ansell

5/5 Stars
Rachel Yeo made my experience with Northwood fantastic, she was so kind and patient with me, even when i was pestering her! Shes a real asset to the Northwood team!... Read more
14th Nov 2018 (6 years ago)

D Birchall

4/5 Stars
Rachel from Northwood is an asset to the agency. I can't commend her highly enough. First class member of the team.... Read more
10th Nov 2018 (6 years ago)

D Collier

5/5 Stars
As good as thier word, Northwood sent an engineer to fix a fault on our central heating. The engineer was quick and very helpful.... Read more
Tenant
15th Oct 2018 (6 years ago)

H king

5/5 Stars
Very Professional. The staff are very helpful & friendly, would highly recommend.... Read more
8th Oct 2018 (6 years ago)

ShyFengPie

5/5 Stars
I was looking for ages for a property and this one got recommended to me by Northwood and it was perfect. Rachel helped me on finishing my application and walked me through everything before giving me the keys. All very fast and easy.... Read more
Tenant
2nd Oct 2018 (6 years ago)

W Goldsmith

5/5 Stars
Good service and helpful when trying to collect the keys out of hours.... Read more
28th Sep 2018 (6 years ago)

I ilakkiya

5/5 Stars
Brilliant, friendly And helpful service from Emma. Thank you Emma for your help.would recommend .... Read more
27th Sep 2018 (6 years ago)

M Roby

5/5 Stars
Rachel @ Northwood is Brilliant. She respond thoroughly, and quickly in response to any query I may have. Thanks for all your help... Read more
31st Aug 2018 (6 years ago)

L Diver

5/5 Stars
Staff are all fantastic and helped my stressful move !... Read more
29th Aug 2018 (6 years ago)

S Greenland

5/5 Stars
Great staff here I dealt with Ellie-may when enquiring for a house to rent she was really professional and helpful... Read more
Tenant
23rd Aug 2018 (6 years ago)

J McStein

5/5 Stars
Very helpful staff, especially Rachel who dealt with all of our maintenance problems.... Read more
21st Aug 2018 (6 years ago)

M Reynolds

5/5 Stars
I have just rented a property from northwood and all the staff have been amazing especially emma from northwood west derby she kept in contact while all checks where being done and anythink i needed or wanted to ask big or small it wasnt a problem for her to answer and help us with. We look forward to dealing with them in future now thank you.... Read more
Tenant
13th Aug 2018 (6 years ago)

J Malewezi

5/5 Stars
I have just moved in the property. Many thanks to the team especially Ellie-may for being professional and friendly. Will definitely be recommending Northwood.... Read more
Tenant
12th Aug 2018 (6 years ago)

K M

1/5 Stars
After not having any luck finding us a tenant and showing a tenant around that claimed housing benefit after we said no housing benefits,we said we were going to a different estate agents and they were collecting the key, wouldn't hand over the key and then said they didn't have the key because a member of staff forgot to take it out their file and return it to office. Have to drive an hour just to collect the key ourselves. Response to the owner's reply ? You did show a potential tenant round that didn't meet landlords criteria, I know this because I'm the landlord. ? The agent was on her day off and offered to collect the keys to save us the hour drive each way. We explained this on the phone and we had told you the name of the agent who was collecting. If you were unsure you should of contacted us. As for your comment about what she was wearing.... It doesn't matter what she had on, it was her day off and she was dressed for the weather wearing a summer dress and sandals not a crop top. If I'd have turned up in a crop top would you have refused to give me the keys to my property?? Also your staff didn't even ask me to show ID as proof of who I was so why does it matter if my agent didn't have ID??... Read more
Landlord
2nd Aug 2018 (6 years ago)

P monium

5/5 Stars
Absolutely first class service from Northwood. Had viewings in the first week and accepted an offer in the second. Excellent customer service. Would absolutely use these guys again.... Read more
Seller
13th Jul 2018 (6 years ago)

E Flooring

5/5 Stars
We have dealt with Northwood for a number of years now and would highly recommend anyone to either sell or buy a property with this estate agent. The communication and great service from Ellie is of a high standard and is very professional.... Read more
16th Mar 2018 (6 years ago)

B Sidhu

5/5 Stars
Northwood Liverpool (primarily Emma Canavan and Ellie-may Johnston) helped to smooth a sometimes complicated recent house sale. I found them extremely helpful and professional and would not hesitate to recommend them.... Read more
Seller
5th Mar 2018 (6 years ago)

L Richards

5/5 Stars
Kathy is a great asset to the company and has really helped me find my perfect home, could not be happy thank you very much... Read more
28th Feb 2018 (6 years ago)

N Milburn

5/5 Stars
Absolute brilliant service from this newsagents, would definitely recommend to any friends or family! Was massively supported by Kathy, she was brilliant! Thank you, will definitely be using you in the future... Read more
28th Feb 2018 (6 years ago)

S Lloyd

5/5 Stars
Not bad... Read more
26th Feb 2018 (6 years ago)

N whelan

5/5 Stars
cannot fault this agency, very good customer services. dealt with Carol at the West Derby Branch, overall impressed, well done Carol for your help , definiitely use Northwood again... Read more
24th Feb 2018 (6 years ago)

F Mccarthy

5/5 Stars
Having used Northwood for my recent sale and purchase of a property I can honestly say without the help of Kathy Gowland I wouldn,t of known what we were up to she continuously chased up solicitors and kept me informed with updates on progress thanks Kathy for all your help a credit to Northwood.... Read more
Seller
16th Feb 2018 (6 years ago)

M Freer

5/5 Stars
Great service from these guys in helping me secure quality tenants. Ellie went above and beyond to get things right, thank you Ellie.... Read more
Landlord
1st Feb 2018 (7 years ago)

P M

5/5 Stars
Kathy Gowland is a credit to Northwood she showed me around the property and kept me informed all the way through the sale from start to finish helping the sale move smoothly....would definitely recommend using Northwood... Read more
Seller
30th Jan 2018 (7 years ago)

N K

1/5 Stars
Worst agency ever! Never willing to help, no response or help provided in case of emergency breakdowns, avoiding contact with you when you need theirs assistance or help, they are trying to earn more money on you and trying to rob people from deposits even when all conditions were fulfill! Very bad attitude from the agents and management!... Read more
Tenant
28th Jan 2018 (7 years ago)

A Seasman

5/5 Stars
I called your office mid week and would just like to mention that the attertude and response I received from the lady know has Rachael on the other end of the phone was extremely helpful and professional , she gave me clear and informative information to assist me in my desion making Many thanks Angela Seasman... Read more
20th Jan 2018 (7 years ago)

M Clark

5/5 Stars
Kathy McKnight really helped me whilst viewing houses, she is a total credit to your company and I would really recommend her in the future to any family and friends. I am yet to find my dream house but I really do hope I do it through Northwood!... Read more
19th Jan 2018 (7 years ago)

L Gerrard

5/5 Stars
Great service from Ellie-may she went over and above to help find me the best properties to view. Thanks again would definitely recommend Northwood to anyone looking for a property!... Read more
18th Jan 2018 (7 years ago)

S allaway

4/5 Stars
Ellie was friendly and very helpful... Read more
18th Jan 2018 (7 years ago)

T Beckwith

5/5 Stars
Ellie-may is fantastic, what an asset to the company she is!!!... Read more
16th Jan 2018 (7 years ago)

L James

5/5 Stars
Dealt with Northwood on a recent letting. I have found them to be very helpful (especially Ellie Ealey and Ellie Mae) when dealing with references and employer refs! Ellie Ealey has kept in touch to ensure everything going ok for me (much appreciated!) So far so good! Thanks... Read more
Tenant
15th Jan 2018 (7 years ago)

C Johnston

5/5 Stars
Fabulous experience really professional will be recommending to my family and friends. Thank you Ellie-may for you help :-)... Read more
6th Dec 2017 (7 years ago)

M Howell

1/5 Stars
Wanted to view a property with this agent but they couldn't be bothered to go back to the property a second time in one day. Extraordinary attitude, and a lost, potential, cash buyer.... Read more
1st Dec 2017 (7 years ago)

M Taylor

5/5 Stars
Very professional service.... Read more
7th May 2017 (7 years ago)

A Hussain

5/5 Stars
Very proffessional and courteous.... Read more
30th Mar 2017 (7 years ago)

T Buckley

5/5 Stars
Thank you Kathy :-) So helpful, informative and best of all for your patience (much needed with my indecisiveness!!)... Read more
30th Jan 2017 (8 years ago)

S bell

5/5 Stars
Huge thanks to Kathy at Northwood Liverpool (North). What a gem you are making my search nice and stress free. Would absolutely recommend!!!... Read more
30th Jan 2017 (8 years ago)

J Hall

5/5 Stars
We were impressed by Kathy, who was professional & approachable at all times. She gave us valuable advice based on her knowledge of the local area. J & D Hall... Read more
18th Jan 2017 (8 years ago)

L Swain

5/5 Stars
Excellent service from Kathy recently. Very helpful, polite and professional. Will recommend Northwood to others.... Read more
17th Jan 2017 (8 years ago)

H Skiffington

5/5 Stars
great service off kathy mcknight, very helpful during my search for a property, highly recommended... Read more
17th Jan 2017 (8 years ago)

L Ryan

5/5 Stars
Searching for a new home has been stressful over the past few months dealing with various estate agents, however the exceptional professional & friendly service received from Kathy at Northwood has left me confident that I will find my perfect new home in the near future.... Read more
17th Jan 2017 (8 years ago)

M Clark

5/5 Stars
I've recently had bad experiences with estate agents but Kathy completely changed my views with how friendly and polite she was! She dealt with my situation like a professional and I would really recommend her if anyone ever needs someone to help! Kathy was fantastic!... Read more
17th Jan 2017 (8 years ago)

A McKnight

5/5 Stars
Brilliant, friendly, professional service from Kathy. Kept me informed throughout. Will definitely recommend to others.... Read more
17th Jan 2017 (8 years ago)

J Weir

5/5 Stars
I haven't had a brilliant experience with estate agents before and wouldn't even normally write a review. So to find one that was honest, gave great advice and wasn't completely shallow in only chasing the sale was really refreshing. Particular thanks to Amelia, who I found very helpful and knowledgeable.... Read more
3rd Jan 2017 (8 years ago)

P Daly

5/5 Stars
Amelia was very helpful when I was moving home, she helped in every way she could and made the experience a great one. Thanks again!... Read more
31st Dec 2016 (8 years ago)

M Daly

5/5 Stars
Amelia was very helpful and pleasant to deal with when I decided to move home, she made the experience very easy and enjoyable... Read more
30th Dec 2016 (8 years ago)

M weir

5/5 Stars
Amelia helped me during the stressful time of finding a house right for me! I would 100% recommend her to anyone!... Read more
30th Dec 2016 (8 years ago)

C Cusp

5/5 Stars
Fran is a lovely and helpful member of Northwood and has a very approachable manner, carried out my recent inspection and always nice to see her.... Read more
Landlord
30th Dec 2016 (8 years ago)

N courtney

5/5 Stars
Me and my boyfriend recently rented a property from Northwood. Emma dealt with our viewing and application process and was always on hand when needed she is very professional and friendly Thanks, would recommend.... Read more
Tenant
19th Dec 2016 (8 years ago)

M M

5/5 Stars
Fast service Kept updated Brilliant staff very friendly and welcoming .... Read more
19th Dec 2016 (8 years ago)

A Leamey

5/5 Stars
We recently completed a purchase through Northwood Estate Agents West Derby and found them to be very courteous and professional throughout the process. Buying and selling homes can be a very stressful time and so to have people like Emma Canavan look after you makes the whole situation a lot easier. She is a credit to the profession and a wonderful asset to the company. Thank you all for allowing us to complete our dream move.... Read more
Buyer
15th Dec 2016 (8 years ago)

T Distribution

5/5 Stars
Although my property has not sold yet. So far I've found the communication and professionalism from the team at Northwoods to be exceptional. I would recommend.... Read more
Seller
15th Dec 2016 (8 years ago)

M Hetherington

5/5 Stars
Whenever Fran does my property inspections she is always very professional but also very approachable and friendly, I always look forward to her visits and to be honest I wish they were more frequent so I could chat more, Merry Xmas to all the staff xx... Read more
Tenant
14th Dec 2016 (8 years ago)

K McElhoney

5/5 Stars
Me and my boyfriend are looking to buy our first home and had no idea about the process. Emma was really helpful and friendly in helping us with everything! Definitely reccommend.... Read more
12th Dec 2016 (8 years ago)

L McKenna

5/5 Stars
I had recently spoken to Emma when wanting to find houses in the West Derby area. She was very helpful with arranging viewings for houses. As a first time buyer, I was unaware of the process and Emma was very helpful with guiding me on buying my house. Even though I didn't end up buying the house from Northwood, I would highly recommend speaking to Emma when wanting to buy a house. She is great!... Read more
Buyer
5th Dec 2016 (8 years ago)

N Gill

5/5 Stars
Fran was very professional on my recent checkout of my rental property, she was very friendly and made me really feel at ease.A great experience and I would definitely recommend Northwood to my friends and family... Read more
Tenant
29th Nov 2016 (8 years ago)

S Wilding

5/5 Stars
I have been a tenant with Northwood for over a year and the staff, particularly Amelia and Fran, have been extremely helpful throughout the course of my tenancy. Nice, friendly staff who look after their tenants :)... Read more
Tenant
29th Nov 2016 (8 years ago)

K AB

5/5 Stars
I recently looked for a rental property and Amelia at Northwood really helped me she was very helpful and paid attention to all of my needs and booked many viewings right away I would defiantly return to her if i need any further help!... Read more
25th Nov 2016 (8 years ago)

J Graham

5/5 Stars
Northwood were very professional with letting out my property. From day one I was kept updated and they handled everything brilliantly.... Read more
Landlord
25th Nov 2016 (8 years ago)

I harris

5/5 Stars
Fran Burke, thanks very much for all your help, I'd highly recommend Northwood and that's mainly because of Fran and her smile she greets you with as well as er helpful essential...... Read more
25th Nov 2016 (8 years ago)

G Scho

5/5 Stars
It is a pleasure to deal with Northwood, in particular Amelia who is always willing to help.... Read more
25th Nov 2016 (8 years ago)

A Strong

5/5 Stars
From a buying and selling perspective I would recommend Northwood Liverpool, In particular Emma and Amelia they where so efficient, polite and helpful.... Read more
Seller
24th Nov 2016 (8 years ago)

M Houchard

5/5 Stars
Joanne Smith has been fantastic since day one of selling our property, the regular updates are brilliant and kept our minds at ease knowing that all is in hand and i would 100% use again.... Read more
Seller
23rd Nov 2016 (8 years ago)

R Homma

5/5 Stars
Ruth ledson I find Ruth very helpful and very efficient I think northwood would be lost without Ruth... Read more
21st Nov 2016 (8 years ago)
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