I Shelley
Whitestone Estates are an excellent management company who I would not hesitate to recommend. They are honest, trustworthy, knowledgeable, efficient and attentive to the needs of lessees and lessors. Ray Jacobs is a pleasure to deal with.... Read more
Landlord
20th Nov 2024 (12 weeks ago)
A Xu
Had a fantastic experience renting through Whitestone Estates. Sandra and Ray were very responsive and quick to deal with any issues that arose at the apartment.... Read more
Tenant
6th Nov 2024 (14 weeks ago)
M Tousi
By far the best estate agents and property managers I have dealt with in London. Thank you for the best service.... Read more
23rd Oct 2024 (16 weeks ago)
H Johnson
Most of the work done on our property was of poor quality & subsequently fell apart. No refunds offered for poor quality workmanship.
Failed to ensure proper record keeping or transparent governance. Accounts were filed late & penalty went unpaid.
Representative (Ray) was co-opted by two directors & failed to maintain ethical, professional or legally compliant standards, leading to Whitestone’s resignation after only 16 months in post.
Exceedingly chauvinistic & refused to engage with other directors or property owners, particularly if female or non-white, which was half the board.
Unaccountable, fostered division & totally failed to fulfil the brief. Easily drawn into petty internal interpersonal squabbles & lacked the integrity, education or strength of character to remain independent in the role.... Read more
15th Oct 2024 (17 weeks ago)
J Wang
Responsive, helpful and professional in all our interactions. Thank you Sandra and Ray for providing a great service!... Read more
9th Oct 2024 (18 weeks ago)
N Seltzer
We had a wonderful 5 year experience with Whitestone. They were fantastic from the beginning when we first looked at the property and with maintenance throughout the 5 years. Thanks so much!... Read more
Tenant
28th Aug 2024 (24 weeks ago)
M Sharma
Horrible agency!!! Would give 0 if I had the choice. This agency have an apartment in our block that they manage.
This mess has been left here for over 2weeks for the homeless to rummage/ foxes to rip apart and the wind has been blowing large parts of furniture into main road and into the cars on the driveway.
They’re attitude to cleaning this up is incredibly unprofessional and they feel no urgency, leaving the tenants to manage this.
These are luxury apartments in an expensive area but clearly this agency charge £2,250 for the apartment but are happy to leave this for the other tenants to deal with.
Ray the maintenance man has been rude through all communication when raising concerns, challenging everything with a very passive aggressive tone. I’m not sure if this is his general attitude or he believes it’s acceptable to speak to young woman in this way.
Let’s see if this post actually gets them to finally clean up their act!... Read more
Landlord
17th Jan 2024 (1 year ago)
E ltd
Fantastic service and staff are great... Read more
4th Jan 2024 (1 year ago)
M Merriman
Just from a business to business perspective, staff are friendly, quick to answer and easy to communicate with. There is a consistent approach to doing right by their clients. Has the feel of a high quality business.... Read more
10th Nov 2023 (1 year ago)
M Ghalenoie
I found whitestone Estate very helpful and efficient with professional and patient staff.
I would definitely recommend to anyone who’s looking for the agency for moving home... Read more
21st Jun 2023 (1 year ago)
C Perkins
By far the best agent we have used to rent in London, we feel looked after and reassured that any issue will be addressed quickly. Sandra is very responsive, fast to resolve issues, and respectful of our space.... Read more
Tenant
29th Jan 2022 (3 years ago)
J Ruhfus
Superb service. We are a block of ten flats and have had a terrible experience with managing agents for more than 15 years. Whitestones are fantastic, always responsive and responsible. They are charging us slightly more than previous agents but that's easily off-set by the fact that problems are actually resolved - we suffered financially by previous agents not doing anything and problems got worse.... Read more
14th Jan 2022 (3 years ago)
D Gordon
I had a fantastic experience renting with Whitestone. Issues were resolved promptly and there was minimal response waiting times during working hours. Sandra was excellent!... Read more
Tenant
29th Oct 2021 (3 years ago)
C Bell
Very fast service... Read more
8th Oct 2021 (3 years ago)
L Hinder
Sandra was brilliant helping me find a flat.. While the flat needed more painting, repairs and fittings than anticipated after the last tenant vacated, the Whitestones team have done their best to ensure the property was brought to a good standard.... Read more
Landlord
22nd May 2021 (3 years ago)
E Ng
The staff has been very helpful, responsive and nice. The agent has been always able to respond quickly and communicate with the landlord effectively about everything I ask / I need. I really love their helpful and responsive service which is fabulous.... Read more
Tenant
5th May 2021 (3 years ago)
S Watkins
I am very happy to recommend Neil Revens and the team at Whitestones. Excellent, professional, responsive company with a great track record of managing our commercial unit at Hoopers Yard in Queens Park.... Read more
Landlord
23rd Apr 2021 (3 years ago)
Not a fan of estate agents but Whitestone Estate deserve all the praise. The whole tenancy offer + tenancy agreement process was very pleasant and the communication was fluent. And after that, Ray has been absolutely diligent with all our needs.... Read more
Tenant
13th Jan 2021 (4 years ago)
G Rentz
Sandra has been so helpful, professional. you can go in this agency with complete confidence, such a release!... Read more
1st Dec 2020 (4 years ago)
J Garcia
I could not say nicer things about Whitestone estates, especially about Sandra. Seriously, ask for Sandra if you want someone that will go the extra mile for you and gets you the best possible deal behind the scenes. I get the impression that this estate agency is not like all the others that look down on you or turn you away if they hear the words Universal Credit or housing benefit. Since first speaking to the agency I was greeted with warmth and humanity which is something you don’t really see at other places like Foxtons, Winkworth and William Nelhams.... Read more
1st Sep 2020 (4 years ago)
A Johnson
Friendly, helpful and professional. What more can you ask for. Best letting agents in NW3... Read more
Landlord
27th Jan 2020 (5 years ago)
N Gomm
Working with Ray at Whitestone has been a pleasant experience. Helpful and prompt service!... Read more
19th Nov 2019 (5 years ago)
B Jaralla
Excellent and trustworthy service provided by Whitestone Estates particularly Sandra who has been very helpful and responsive from the start. Seamless experience and process - would highly recommend them.... Read more
18th Nov 2019 (5 years ago)
KWR
Very efficient, straight forward and pragmatic. Would go to them again anytime.... Read more
1st Oct 2019 (5 years ago)
T D
I've been renting in Hampstead with Whitestones for 6 months now and its been by far my best experience renting in London. Sandra is so helpful and really communicative. Would highly recommend.... Read more
Tenant
13th Sep 2019 (5 years ago)
P K
Great service from the agency! They are very responsive and helpful, listening to the tenants' needs. They are a good intermediary between the landlord and tenants and their properties are kept to a high standard. We have mostly been dealing with Gina who is very nice and helpful! Would fully recommend!... Read more
Tenant
3rd Sep 2019 (5 years ago)
Lee
By far the best agents I have ever used. Really friendly, great communication and pro-active in getting even the little things sorted right away. Sandra and Gina helped us a lot throughout our two years being super helpful from the initial viewing right through the moving out process. Would highly recommend.... Read more
Tenant
23rd Jul 2019 (5 years ago)
F Regresado
Very professional and knowledgeable definitely NOT your typical high street chain!!
Polite, thoughtful, honest and thank you for everything!!!... Read more
11th Jun 2019 (5 years ago)
S ltd
Exceptional team truly helpfull and highly professional would recommend.... Read more
4th Jun 2019 (5 years ago)
J Palmer
Whitestone Estates, has looked after our property for the last two years and we can confirm that their management has been excellent, incredibly easy and any issues have been dealt with professionally and promptly. Ray Jacobs has been an excellent liaison manager between ourselves and the tenants and makes our life so much easier by his brilliant organisational skills. Recommended... Read more
Landlord
13th May 2019 (5 years ago)
A Silton
I had a good experience with this agency. I am always wary of estate agents lying and being generally devious, but I felt these people seem more trustworthy. I like how they have had many of the same clients for many years, so they value long term relationships and their reputation. If I were going to rent a property in Hampstead or Belsize Park or have it managed, I would come to these people first. Of course, they're still estate agents and human people, but from what I have experienced so far, these are the people I would choose first.... Read more
2nd May 2019 (5 years ago)
J Plamenac
A big THANK YOU to Sandra ! Very friendly, helpful and professional realtor. I viewed a flat on a Monday morning, picked up my keys the following Monday. Fast, Efficient exchange.
I went back a couple of times to view the apartment at different hours just to be sure, Sandra was super nice and understanding. Very happy!!... Read more
Tenant
18th Dec 2018 (6 years ago)
A Narayanan
We rented our previous house through Whitestones. Overall it has been a very pleasant experience. Sandra and Gina and the entire team have been very responsive in their dealings. We would recommend them highly.... Read more
Tenant
1st Dec 2018 (6 years ago)
L Dee
I've dealt with Sandra here extensively - she is so professional, knowledgable, friendly and committed. I found myself in a precarious rental situation and she went above and beyond to make it happen overnight. Five star service - and not pushy like some other big agencies in London. ??????????... Read more
Tenant
7th Aug 2017 (7 years ago)
L ZINETTI
Very reliable and professional company. They have always provided a great and efficient service. Would definitely recommend... Read more
20th Jul 2017 (7 years ago)
N Ioannou
Unilke many other estate agents in London, Whitestones is pretty effcient in resolving tenant issues.... Read more
Tenant
5th Apr 2017 (7 years ago)
Y piney
Had a great tenant experience dealing with Neil and his team.... Read more
Tenant
20th Oct 2016 (8 years ago)
Y Neeman
We were tenants in the past two years in a property managed by Whitestone Estates. Throughout, Neil and Gina have been a great support. All issues were quickly resolved, and when the question of "who needs to pay for that" came about once or twice, I always perceived their approach as very fair and helpful. I do not know much about there ability to sell or rent properties, but I can tell you that if you live in a house managed by them you are likely to have a smooth experience.... Read more
Tenant
18th Jul 2016 (8 years ago)
F Vazquez
We had a wonderful experience with Whitestone Estates and will definitely recommend them to anyone looking for a lease in North London! Everything was handled smoothly and with no hassle by our agent Sandra. She was extremely helpful from the initial visit to finalizing the paperwork - she even anticipated our questions or requests and went the extra mile with out-of-office visits for measurements! Moving can be stressful but Sandra made sure we didn’t have to worry about hidden fees or lengthy negotiations. It is really refreshing to deal with an agent who really cares about both the tenants and the landlord; this is rare these days, especially with the larger agencies who are only interested in closing the deal but with not on your actual needs. Thank you Sandra and the team at Whitestone!... Read more
Tenant
10th Jun 2016 (8 years ago)
K Pandit
I have been very pleased with the service provided by the Whitestone team, especially Sandra and Sarah. They have been extremely responsive to all my questions and inquiries, and have been very proactive in terms of getting work done to the building, taking care of repairs in a timely manner, etc.... Read more
30th May 2016 (8 years ago)
K Dillon
Everything about Whitestone Estates is professional and easy to deal with. We rented a flat in London through Whitestone when we were still in the States. We had to ask them to send us videos and probably peppered them with a silly number of queries. They were swift and responsive to them all. And the flat was, indeed, exactly as they had billed. Once we were there, they handled the management and occasional necessary maintenance very professionally. It was a pleasure dealing with them (and they're all-around decent people to boot.) Not your average estate agent. A substantial cut above.... Read more
Tenant
20th May 2016 (8 years ago)
N Revens
I am the Director of Whitestone Estates and I welcome all my clients to post a review on this webpage. It will increase our positive local service and help firstly our landlords in finding quality tenants and give us feedback about our service.... Read more
20th May 2016 (8 years ago)