A Paccalet
Highly recommend Lucy Martin in the West Hampstead Lettings branch. We met her several weeks ago during our search and the best way to describe her is a breath of fresh air - she stands out amongst the “stereotypical” estate agents with her warmth, honesty and determination. Despite our long wish list of wants, Lucy was undeterred. She scoured and scouted for a suitable property for our family relentlessly. In the end we found something through another estate agent but I had to leave a review for future home hunters: please ask for Lucy at Hamptons if you are searching in the West Hampstead area; she’s brilliant. Hamptons is definitely one of the better, more professional and trustworthy estate agents on the market, in my humble opinion. :-)... Read more
2nd Feb 2025 (15 days ago)
Paul
I have just had the wonderful experience of working with Lucy Martin to secure a rental property in Hampstead.
Lucy is so nice and makes the whole experience of trying to find a rental, way less of a grind than many other letting agents.
Lucy was professional during the whole process, replying to emails, texts and phone calls in a very timely manner.
I can’t recommend Lucy highly enough and she is a credit to Hamptons and to the estate agent industry.
Paul Haslam
St Albans... Read more
Tenant
24th Nov 2024 (12 weeks ago)
issy
A huge thank you to Lucy at the Hamptons Hampstead office! She made our moving experience an absolute dream. Super communicative and very friendly, it was the best service we’ve had as renters in London. Would highly recommend Hamptons! Thanks again.... Read more
Tenant
15th Nov 2024 (13 weeks ago)
M Yun
I was making a general inquiry and was very pleased to be so warmly received. I felt genuinely welcomed. Paul was great - so friendly, professional and knowledgeable and clearly ready to go the extra mile to listen and really understand my situation.... Read more
31st Oct 2024 (16 weeks ago)
E Dim
Lucy helped me and my partner find our dream flat in a week and was so incredibly helpful and easy to speak with through the whole process. Would highly recommend to anyone????????... Read more
18th Oct 2024 (17 weeks ago)
B star
Agata is the most lovely letting agent I've had the pleasure of meeting in 20 years of renting. She is extremely knowledgable and will work tirelessly to find you the ideal property. A compassionate soul that will go far in this world!... Read more
13th Aug 2024 (6 mo. ago)
K Blue
I am very glad we chose this agency. Moving is much less stressful when an experienced person helps you. Agata guided us through the entire process, she was very professional, and at the same time nice and helpful.
I would highly recommend.... Read more
19th Jun 2024 (7 mo. ago)
M levy
Thank you very much to Agata and Mandy and Hamptons for overseeing the smooth rental of my flat. They were always available for any queries and were friendly and highly professional at all times.... Read more
Landlord
20th Mar 2024 (10 mo. ago)
S Galford
Agata has been lovely to work with! She has done her best to answer all my questions and made the process very smooth. So excited to get into my new home!... Read more
Buyer
12th Mar 2024 (11 mo. ago)
Ilya
I want to thank Agata Lachacz for her professionalism and market insight, that made the process quick and seamless.... Read more
12th Mar 2024 (11 mo. ago)
K Hamilton

I would have given a one star review, however the person I was initially working with (in a different department within the agency) sincerely apologised and has been an absolute gem, I would be happy to work with him again in the future. However, the letting agent turned out to be less than subpar.
I was under the impression that flats are professionally cleaned on occasion especially before viewing. However, after a few months of entrusting her with the property my mother happened to check in on the flat. She found several things awry upon entry, including but not limited to a dead pigeon on the floor, mold on the bookshelves and a window that had been left open with the heat on for who knows how long during winter.
Obviously this letting agent never had the time or wherewithal to check on the flat under her care, even though it’s less than a 5 minute walk from her office. She said that it wasn’t part of her job description and that she only lets the owner know of a problem if an issue occurs. How can she know if an issue has occurred if she never steps a foot inside the property? Also, how does one expect to rent out a property that hasn’t been cleaned in months and has a dead pigeon in it? Not to mention she was constantly either on holiday or sick leave and would take days or sometimes a full week to respond.
She neglected the property and allowed a biohazard to fester in my home. I explained that I was not comfortable giving the keys back to her and to dissolve our contract immediately. This letting agent should not be trusted with any properties and overcharges for her cut of the overall price for letting out the flats.
I asked for my flat to be put on the short let market for 6 months no pets, she proceeded to take 5 months to only show it to one family who had a dog and wanted to move in for 2 years and move my furniture into there home. This seemed like an odd request and I declined, little did I know that was only a small example of her mishandling. I am completely bewildered by this entire situation and then she had the audacity to yell at me over the phone whilst covering her own behind. I would recommend purchasing a property with this company but avoid the Hampstead letting agent at all costs.... Read more
Landlord
13th Feb 2024 (1 year ago)
Pilgrim
Shahena has been a great representative for Hamptons. She was on the ball with problem solving and ensuring our interaction was timely and efficient. From the moment we initiated contact, Shahena displayed a high level of professionalism and attentiveness.... Read more
5th Sep 2023 (1 year ago)
E Turksoy
Agencies in general do not care, but this one is out of this world!
The agency has the worst communication style that I have ever interacted with, specifically the estate agent Joseph, incredibly rude, irresponsible and unpleasant to interact with.
I would heavily reccomend choosing a different agency as the team in this branch is absolutely awful to interact with.... Read more
24th Jun 2023 (1 year ago)
R Mehra
Working with Hamptons as an overseas landlord has been a complete game changer. Holly is an absolute asset - she consistently goes above and beyond, and manages the property with extreme care and diligence. I have not come across anyone even close to offering this calibre of service. Beyond having an incredible attitude, Holly is thoughtful and results oriented, and has terrific judgement - she gives you confidence that your property is in good hands and makes the whole process entirely more manageable... Read more
Landlord
28th Mar 2023 (1 year ago)
A Mahmud
I have been with Hamptons as a landlord for many years now and could not recommend them enough. Whether it be at a difficult time (e.g. economic downturn or COVID) or at a better time, the service and advice I’ve received have always been helpful and much appreciated.
I’ve recently worked with Aaliyah Joumana in the lettings team, who was beyond fast in finding me a new tenant when my last one had to unexpectedly leave a tenancy situation due to personal circumstances. And Holly Keeney in the management team is the best property manager I’ve ever worked with. Always quick to reply, with great communication when works need to be dealt with and someone I know will give genuine and honest answers to my questions. They have made what could have been a tricky experience into an incredibly smooth and easy one. Thank you!... Read more
Landlord
24th Nov 2022 (2 years ago)
A Gill
A huge thanks to Jonathan Goldwyn , from the hampstead branch, for steering us through our flat sale . Jonathan’s professionalism and experience was apparent from the start and throughout the process. I was very impressed with how he dealt with and kept in constant touch with our buyer and solicitors, and updated me regularly with progress right through to completion. It was my third experience of employing Hamptons , and each time they have delivered, and I would happily engage them again.... Read more
Seller
3rd Nov 2022 (2 years ago)
K Mehta
I have found the service and support from Jonathan Goldwyn to be excellent, not least as an overseas buyer. There have been issues to resolve as well as timing delays - through all of this, Jonathan has always remained available and looking to appropriately and pragmatically work through solutions in a balanced manner. It has been a pleasure to work with him (as well as the wider Hamptons team) through this journey and I look forward to continuing this with the Lettings Team.... Read more
Buyer
23rd Oct 2022 (2 years ago)
M Stuchfield
I have been thoroughly impressed with Vikki Broad and the team at Hamptons Hampstead & Belsize Park and their work to sell my property. After an incredibly underwhelming experience with another well known agent in the area, Vikki and the team were a breath of fresh air when appointed to sell my home. Highly professional, knowledgeable and a real pleasure to deal with. A cut above the rest. I would highly recommend Vikki & Hamptons to anyone selling their property or deliberating over which Agent to appoint.... Read more
Seller
13th Sep 2022 (2 years ago)
M K
I would like to thank Stefano for the integrity and compassion he has shown. He is a genuine person of whom I am sure, anyone that has had the pleasure of dealing with would agree. A stand out individual. Thank you.... Read more
8th Aug 2022 (2 years ago)
K Forbes
I am extremely impressed with the service provided by Hamptons. Jonny Goldwyn has been phenomenal and has put my mind at ease every step of the way. I cannot recommend the team enough - thank you!... Read more
19th May 2022 (2 years ago)
B Wight
We had a great experience with Josh at Hamptons, easy and smooth moving process... Read more
24th Jan 2022 (3 years ago)
D Burgess
Just a few words to express how grateful we were, and continue to be, for all the help Louise Kelly - at the Hampstead branch - provided. We really feel that she worked hard for us so that we got the place we wanted, and that that help continued even after all the contracts were signed. Louise, Hamptons are very lucky to have you there in Hampstead.... Read more
2nd Aug 2020 (4 years ago)
I have been using Hamptons International in Hampstead as letting agents for about 7 years now and have always found them to be friendly and knowledgeable, giving their expert advice on a number of matters
I have particularly been impressed over my recent letting experience with them as it was at the height of Lockdown - yet they were super-quick at finding me a tenant and made the process simple with great communication. Very impressed with this latest service. Thank you to the team there!... Read more
Landlord
27th Jul 2020 (4 years ago)
C Bezenar
Louise Kelly was extremely supportive throughout the process and very quick to respond to any enquiries that we had. Would happily work with her again in the future!... Read more
26th Mar 2020 (4 years ago)
A Ma
Josh Allen was fabulous. He asked our requirements and organised a couple of viewings. One of these would have worked but wasn't perfect. It would have been so easy for Josh to have thought he'd done enough, even though he knew the place wasn't a 100% fit for us. Then he told us about another place that might be a possible, given some negotiation. He spoke to the owner, she was in favour of moving ahead and we ended up getting the PERFECT place for our stay. Estate agents sometimes get a bad reputation, but I would definitely work with Josh again, no hesitation. Oh and if ever he moves from Hampton's I'd like to know so we can take our business to him again.... Read more
31st Jan 2020 (5 years ago)
L Pike
Josh was a dream to work with and far exceeded all other experience i've had with agents. He was extremely helpful, kind, and immediately responsive throughout my entire letting process, including follow ups and ensuring all was properly taken care of from start to finish. Could not have asked for a better agent.... Read more
Landlord
23rd Jan 2020 (5 years ago)
P Bernstein
Josh has been hugely helpful with various lettings over a period of time and I would strongly recommend him and Hamptons!... Read more
Landlord
22nd Jan 2020 (5 years ago)
W Walker
Lettings team were extremely efficient from start to finish.... Read more
Landlord
21st Jan 2020 (5 years ago)
A warner
Very good job done in selling our property. Supportive throughout.... Read more
Seller
2nd Oct 2019 (5 years ago)
Vish
Really great office! A solid team and all very helpful.Keith and Johnny in particular were true professionals!... Read more
26th Nov 2018 (6 years ago)
J Karamani
Very happy with the professional and transparent service by the team at Hamptons. I would like to personally thank Jonathan (sales) and Toby (lettings) for their hard work over the past few months. Incredibly pleased with the results.... Read more
16th Jul 2018 (6 years ago)
K Wu
I don’t know if this is the Worst agency but it is definitely a bad choice. Don’t go there please. They can terminate your contract anytime and this is a good way to threaten you. The deduction in deposit is just insane.... Read more
Tenant
28th Jun 2018 (6 years ago)
C C
Very pleased with the highly professional service we received from Hamptons. As first-time buyers uninitiated in the process, it was a pleasure to deal with Jonathan who was proactive and conscientious at every step; he really helped to motor things along from start to finish, keeping the process as swift and stress-free as possible. We were also grateful for his recommendations of an excellent solicitor and surveyor. We wouldn't hesitate to recommend Jonathan or Hamptons.... Read more
Buyer
19th Jun 2018 (6 years ago)
F Maassen
We bought two flats from Hamptons and were impressed by the professionalism, attention to detail and speed, combined with a very personal approach. Towards the end of the process we had the impression that we would buy from a friend. The advice which we received was honest, balanced (including "critical remarks") and hence very valuable.
We are overall very satisfied and can thoroughly recommend Hamptons.... Read more
Buyer
14th Jun 2018 (6 years ago)
E Souyri
Bought a flat in Belsize through Hamptons June 2018. Johnny our agent was always available for extra visits even once the offer was accepted, punctual, friendly and cherry on the cake, carried my one year old up and down the stairs and around the flat as I was pregnant! He provided helpful information and never felt pushy as some agents can.... Read more
Buyer
14th Jun 2018 (6 years ago)
A Sternberg
Great working with Jonathan, who was very supportive, helpful and available throughout the process! Highly recommended.... Read more
14th Jun 2018 (6 years ago)
L W
The lettings team headed up by Tony O'Connell and Joe Nathan are an absolute joy to work with and I feel confident that whenever they introduce a tenant to us, due diligence and transparency is at the forefront of their minds. Its difficult to find agents that are both knowledgeable and personable but at Hamptons Hampstead have found exactly that in these two gentleman. Thanks again for all your hard work on our portfolio.... Read more
Landlord
12th Oct 2017 (7 years ago)