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© GetAgent Limited 2025
- William H Brown - Crystal Peaks
William H Brown - Crystal Peaks
Closes at 6:00pm
Unit C1, 6 Peak Square, S20 7PH
Since 1890, William H Brown have been an industry leader in estate agency, across a network of branches. Our Crystal Peaks Sheffield team uses their knowledge and experience to create bespoke marketing plans, ensuring your property journey is both effective and personalised. Whether you’re looking to sell, let, buy or rent, we can help! Plus, we can provide you with access to all those additional property services that you’ll need along the way.
Opening hours
- Monday 8:30am - 6:00pm
- Tuesday 8:30am - 6:00pm
- Wednesday 8:30am - 6:00pm
- Thursday 8:30am - 6:00pm
- Friday 8:30am - 6:00pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
Accreditations
William H Brown - Crystal Peaks Reviews (138)
Have you used this agent?
78%
6%
1%
1%
15%
All (138)
Seller (28)
Buyer (18)
Landlord (16)
Tenant (27)
General (49)
Anonymous Homeseller
Great team, professional, helpful and friendly, good overall communication
Seller
23rd Dec 2024 (21 weeks ago)
Anonymous Tenant
Matt was amazing from start to finish got us a viewing for a property very quickly n helped us move in smoothly too the process only took a few days very happy with the service and looking forward to enjoying our new home
Tenant
20th Dec 2024 (22 weeks ago)
J Gosnell
Kelly and Leah have been so professional and supportive with myself,especially Kelly as i ring her constantly with questions.If i could give 10 stars ???? i would.
31st Oct 2024 (6 mo. ago)
A Watson
I have used WH Brown for 10 years now to help let my property. Rhea and Ella have been incredibly helpful and supportive in finding a new tenant for me last year. Their after care service is very good including re-negotiating a new tenancy agreement. Nothing was too much trouble. Efficient service indeed. Well done to you both .
Landlord
23rd Oct 2024 (6 mo. ago)
D Allette
Amazing service, Ella Fields helped us find the home for us. Any phone call, email etc and she helped us massively. Thank you.
19th Oct 2024 (7 mo. ago)
J Barnes
Kelly and Leah was very helpful and put me at ease as this was a big move for me.
27th Sep 2024 (7 mo. ago)
Aaron
Really supportive and responsive staff (particularly Ella who stayed in constant contact, making a usually stressful experience a lot easier). Couldn't complain about anything, even now that I've moved in I've received ongoing support, including getting all bills arranged in one convenient spot. Would definitely use William H brown again!
Tenant
28th Aug 2024 (8 mo. ago)
A shah
Kelly was lovely to deal with.highly recommended.
21st Aug 2024 (9 mo. ago)
S laura
I would like to say a massive thank you for Melanie and the William H Brown team at Crystal Peaks, Sheffield! We finally got our completion and keys this week! Melanie was incredibly helpful and switched on which made the whole process much more pleasant! She kept in touch with every participants of the chain and helped all of our steps! Thank you!
Buyer
8th Aug 2024 (9 mo. ago)
Anonymous Tenant
I had a great experience with the Team. The whole letting process was very fast and I got a nice box too ????
Tenant
17th Jul 2024 (10 mo. ago)
J Flounders
We finally completed today and WH Brown made the process much easier. When our own purchase fell through, they supported our buyers and helped ensure the chain didn’t collapse.
My only reason for not giving 5 stars is it would be good if there was a central portal to manage viewings as we had a few Sunday viewings not show and I wonder if this was due to the viewer not having a way to cancel their viewing after the branch closed on Saturday.
That aside, we were pleased with the service, photos, negotiation and guidance given.
Thank you WH Brown!
Seller
8th Jul 2024 (10 mo. ago)
B Evans
Abbie Holly and Kelly have been amazing at talking me through the selling process and always responded quickly to my emails and queries. Would definitely recommend WHBrown.
Seller
27th Jun 2024 (10 mo. ago)
Anonymous Homeseller
The team are amazing nothing is too much trouble , they have helped & guided in the right direction.
Thank you so much
Seller
21st May 2024 (1 year ago)
Simone
My dad put his house on the market and Darren was assigned. Darren was extremely friendly and professional throughout the visits and within a week an offer was made which was accepted. I would definitely recommend WH Brown and if you can get Darren as he will have you at ease straight away.
Seller
17th May 2024 (1 year ago)
D Storey
Just about to put our house up on the market. Had a great experience so far from Abbie, Kelly and Holly who have been extremely helpful! Would definitely recommend
Seller
14th May 2024 (1 year ago)
M Clough
Kelly has been more than helpful in assisting us with our property.
Quick to respond to queries and very helpful in providing information.
She is a very keen sales lady but more importantly hasn't pushed the boundaries whereby making me feel uncomfortable . Certainly would recommend Wm H Brown to friends and family knowing that sales people like Kelly are there to assist.
10th May 2024 (1 year ago)
C Middleton
Kelly was very supportive and professional during the sale of our property, she is very approachable whilst being super efficient and is a credit to William H Brown
Seller
27th Apr 2024 (1 year ago)
I Prokazovs
Would not recommend this agency at all,
Very poor service,
Very bad communication,
Overcharging management service
Never pay in tome,
All the time excuses
Lazy workers
26th Apr 2024 (1 year ago)
Richard
Could not do enough for me.
Sorry I’m very late with this review. But after selling out property we found a lovely house listed by William H Brown. We put in an offer and happy days, it was excepted. The team at Crystal Peaks went above and beyond to update us, contact the relevant legal teams and the sellers. They really did work for both sides and it was greatly appreciated. They certainly excelled over the estate agent we used for the sale of ours (don’t worry we will use you next time). As to why they got the chocolates and thank you gifts rather than our own estate agents.
Thanks again!!
Seller
22nd Apr 2024 (1 year ago)
K Slack
We cannot thank William Brown, Crystal Peaks enough, they were kind, genuine, and professional, ensuring a smooth, easy house sale, thank you so much! A********* Great Team, Highly Recommended!
Seller
4th Apr 2024 (1 year ago)
J Adams
I would just like to say a massive thank you to the team at Crystal Peaks. I have just completed on the purchase of my new home today. There were a few hiccups during the purchase but whenever I made contact to discuss the team were always friendly and responded as fast as possible with updates, and always in a very friendly manner to take the stress out of a stressful situation.
Very happy with the service provided, and many thanks again ????!
Buyer
22nd Mar 2024 (1 year ago)
C Savage
We put our house up for sale mid-November and had a few views but then after a special effort to promote the property on boxing day we had quite a few wanting to view and it sold quite quickly in January. Completion was 11th March so not a great deal of time to wait.
Annette and team were very professional, very friendly, and very helpful throughout the whole prossess , which we very much appreciated as we had never sold a property before and felt quite nieve and green around the gills .
We would highly recommend William H Brown at Crystal Peaks Sheffield
Seller
19th Mar 2024 (1 year ago)
C Moore
Amazing service! Fantastic team.
19th Feb 2024 (1 year ago)
G Foreman
The ladies in the crystal peaks branch are the loveliest, most friendly people! They were very happy to help with my unusual queries!
25th Jan 2024 (1 year ago)
Z Foster
Annette is a star, she went above and beyond she saved our move day, I don’t know what we would have done without her, she spent 5 hours on the phone against our solicitor and fought our corner, and without her, I would still be waiting for my completion date, what a star, ?? thank you Annette we will always be grateful for what you did for us, all of this and I wasn’t her client, I was purchasing from her client, doesn’t get better than that 5 ??
Buyer
24th Jan 2024 (1 year ago)
P Zoidberg
Kelly Dawson was very helpful, friendly and professional when giving us a Valuation of our parents house. We met her twice and have been very satisfied with the service given.
9th Dec 2023 (1 year ago)
S Herbert
Kelly Dawson and the whole team at William H Brown in Crystal Peaks have been really helpful and compassionate dealing with the sale of the home of our elderly relative. Full marks all round.
Seller
9th Dec 2023 (1 year ago)
C Taylor
A year or so ago, I started to make enquiries with estate agents regarding selling my Mother's property. I won't go into why, but I didn't go ahead at that time. However, one person that I met stood out from the rest and I had no compunction in going straight back to Kelly at William H Brown at Crystal Peaks. Kelly is professional, knowledgeable and extremely personable. She was extremely supportive of me and has made the process of getting the paperwork sorted out, very easy. The property is yet to be sold, but I'm certain that both I and the property are in safe hands.
Many thanks, Kelly and colleagues.
Seller
7th Dec 2023 (1 year ago)
D Walton
Leah has been amazing, we haven’t completed our sale yet but should in the next 2 months. She has been helpful, honest and personable and friendly. Easy to contact when needed and very prompt responses. I would definitely recommend Leah and the team at William H Brown at crystal peaks in future.
Seller
3rd Dec 2023 (1 year ago)
R Hatton
Possibly the worst estate agent on the planet, and I realise it's a competitive field for this honour.
26th Nov 2023 (1 year ago)
L Clarke
I’ve recently dealt with Lois and her team whilst looking for a Buy to Let property. She passed my details on to the girls in rentals and the whole process was very efficient and very friendly. I would definitely recommend this company.
Landlord
24th Nov 2023 (1 year ago)
K Turner
Leah has been amazing with us so far with helping us put an offer in on a property. Great communication and made the whole process feel less stressful than it possibly could be ???? I have no doubt she will continue to assist us the best she can during the sales process. Thank you ??
Buyer
23rd Nov 2023 (1 year ago)
K Bennett
I recently had the misfortune of attempting to buy a property through the Crystal Peaks branch in Sheffield. The property was a shared ownership which wasn’t mentioned in the listing and I wasn’t informed of at the time and is now back up for sale and the advert STILL does not show this information which is misleading to buyers.
Lois who I dealt with, apparently has more knowledge than a solicitor with 18 years experience of the various legal processes involved in buying a property so really should consider a career change. Instead of actually phoning the solicitor for updates she was far too busy ringing me to tell me my solicitor was useless and was doing everything wrong. I’d presume she was also having a lovely time forcing her completely and utterly wrong and slanderous opinions on the sellers of the property seeing as they stated unless we changed solicitor despite being mere days from completion they’d pull out of the sale which has now happened.
Having emailed Lois a few weeks ago asking her not to contact me anymore after she’d again rang and told me my solicitor was useless then threatened that the sellers would pull out of the sale unless I told my solicitor that she wasn’t doing her job properly she continued to contact me, even using her personal mobile after I’d blocked the office number on my phone.
I can honestly say the relief I feel that the sale has fallen through far outweighs the disappointment due to being constantly patronised, spoken to like I’m an idiot and being told my solicitor is useless at her job. The last few months have been hell having to attempt to deal with this woman who is unprofessional, rude, condescending and is totally and utterly wrong in her uninformed, unwanted and at times ridiculous opinions of the legal processes for purchasing a property and she has cost me time, money and my own health by doing so.
Buyer
22nd Nov 2023 (1 year ago)
M Johnson
We can't thank William H Brown (Crystal Peaks) enough for their help throughout the sale and purchase of our house move. They are a fantastic team of friendly people. The whole team provided us reassurance in what was a very stressful process. A special thank you to Leah and Lois who went above and beyond to provide us with consistent phone calls and support to ensure our sale and purchase went through successfully.
Seller
22nd Nov 2023 (1 year ago)
J Mettam
Very helpful and Leah is really lovely.
20th Nov 2023 (1 year ago)
C Hughes
A big thank you to Leah and Matthew from Willam H Brown.
I got in contact to see about buying my first house and had plenty of help from Leah. Very easy to do and decided to go in to see Matthew for a Mortgage appointment. Not as daunting as i thought it would be at all. Be back soon to view and hopefully buy with the help of these two. RECOMENDED
Buyer
7th Nov 2023 (1 year ago)
P Morgan
I recently got in contact with William h brown and spoke to Leah who has been great from the beginning.She showed us around the house that we were viewing and overall she’s been great to communicate with and keeps us up to date with everything.
I fully would recommend her to help with anything or if you have any questions.
7th Nov 2023 (1 year ago)
B Khan
If you’re wanting to rent from an estate agent and get messed around then I’d highly recommend William H Brown Crystal Peaks
We booked in to view a apartment at 9am this morning and when we got there , no one around . So we waited 15-20 min and no estate agent turned up
Rang the office and it’s already been offered to someone else , the lass who booked us in for the appointment has gone on maternity leave and didn’t think it would be common sense to inform us that it’s gone ????????????????????????????????????????
So if you want to get messed around , then go ahead and use this company
Cheers
Tenant
26th Oct 2023 (1 year ago)
K Williamson
Rhea from crystal peaks branch sheffiled is an absolute brilliant employee she is helpful always goes above and beyond to do a thing asked from a current tenant
Tenant
25th Oct 2023 (1 year ago)
A Gibbons
I found the process easy and concise and feel assured that the whole process has been managed well
15th Sep 2023 (1 year ago)
T Escardo
Was easy to book viewings, and Leah was really helpful even though in the end we decided not to go with the property after two viewings. Not pushy at all, just gave as much info as we asked for. Will definitely be looking with them again.
13th Sep 2023 (1 year ago)
J attwood
“Leah was a great help, she couldn’t of been more helpful with booking my viewings and also sending me properties”
8th Sep 2023 (1 year ago)
N Khan
I'm not one to make a recommendation, but it's with great pleasure I write this review for Leah. Her guidance and assistance during the process of purchasing our home has been truly invaluable!
Leah was personable and professional; listening carefully to what we wanted and worked tirelessly to find us properties that met our criteria.
Thank you Leah, for all of your hard work and for helping us find our dream home :)
Buyer
5th Sep 2023 (1 year ago)
M Broughton
Would just like to say a big thanks to Kelly Dawson very polite,friendly,professional helpful agent ????
2nd Sep 2023 (1 year ago)
H Seward
Kelly Dawson (Sheffield) came and valued our house, we are looking to sell two and buy one bigger one.
She was very personable and discussed the process with us brilliantly as we have no idea what we are doing! she was professional, friendly and had excellent knowledge.
Had we been in a different position financially we would have used William H Brown to sell our houses purely due to our interaction with Kelly, it's just a little out of our budget at the moment.
Seller
1st Sep 2023 (1 year ago)
D Solutions
Kelly Dawson is a highly experienced valuer and would recommend that anyone lists their home with her. She is professional but also very bubbly and funny. Perfect sale start to finish.
Seller
1st Sep 2023 (1 year ago)
O Whiteman
Great service as always by Leah, super helpful with helping me find a place and everything went through smoothly ????
Tenant
31st Aug 2023 (1 year ago)
C A
Thanks to leah for all the help
31st Aug 2023 (1 year ago)
E Littlewood
Ella was fab, super helpful from the first enquiry about the property to receiving the keys.
She was happy to answer my endless amount of questions about the property & made us feel really secure in renting my partner & I’s first place.
Thank you again!
Tenant
31st Aug 2023 (1 year ago)
A Peters
Great service from Lois at this branch. Always called me back if I requested and I felt she genuinely wanted to help us. Lovely team here the ladies are really friendly and polite when I drop in or give them a call.
31st Aug 2023 (1 year ago)
G Dobson
Rented a new build about a month ago from WHB, and the experience was so quick and easy I've never experienced anything like it! Ella was so helpful from start to finish, even when another tenant got picked but then dropped out she was straight on the phone to ask if we were still interested.
Tenant
26th Aug 2023 (1 year ago)
E Osborne
Anyone looking for rentals - consider twice !
Turned up to a letting that had been totally mis-sold online. Photos were outdated and taken probrably 5-10 years ago. The building was run down, wooden beams falling apart, chipped and mouldy paint all over the place. The whole block smelt of urine, selling at same price point as other letting agents as they tried to palm it off as a ''prime location'' and sold the property as ''charming'' I'm struggling to see any charm in this property - see attached photos.
The tennant wasn't even in for the viewing so we couldn't see inside, not that you'd want to, with the state of the exterior, terrible planning and communication from agents.
If you are a full time working professional, I'd consider renting elsewhere as the standard of their properties seems to be significantly lower than others and the communication is lacking.
23rd Aug 2023 (1 year ago)
V Smith
Lovely girl called Leah helped me will definitely be back soon to Hopefully get my mortgage sorted on my first home thank you leah your a star ????
Buyer
11th Aug 2023 (1 year ago)
Anonymous Homeseller
During this difficult economic time the team have been very good at keeping us updated . Communication has been very good .
Seller
6th Aug 2023 (1 year ago)
S Baker
I would not recommend these for letting my daughter is having loads of problems, suppose to be getting a date for someone moving into her property she cannot get in touch with letting tototally in dark about everything don't know how the other person moving in is getting on, but it's not good
Landlord
16th Jun 2023 (1 year ago)
L Shaw
Just got my keys to my new home. Davyd and Ella went above and beyond to get me moved in as quickly as possible. I will definitely be renting through them again!!!
Tenant
26th May 2023 (1 year ago)
M Sykes
Ella and Davyd from the Lettings team have been excellent during our experience so far of renting. Very quick, and very friendly.
Tenant
26th May 2023 (1 year ago)
A L
To all house buyers, please read this if you’re considering buying house through this estate agent.
Around one year ago, we were interested in a house and the seller A accepted our offer.
Then after over half a year, almost all the procedures went through, the seller's solicitor stopped replying to our solicitor but reassured that they're sorting the last enquiry out.
After one month, the estate agent contacted us that the seller declined to sell the house and the staff from the estate agent apologised quite sincerely. Someone senior from the estate agent gave some information of a similar property around the same area to us.
We both found this house quite met our expectation so we expressed our interest and the house seller B accepted our offer within one week.
As this house B is a no chain house, we expected the procedures can go through more quickly than last time. However, the enquiries have taken more than four months and there is still two outstanding enquiries. We did try to ask what the last two enquiries were but not getting any response.
Also it's a liar as the house B suddenly becomes a chained property during the conveyancing process.
Buyer
6th May 2023 (2 years ago)
E Mak
Professional and patience agents in Sheffield branch, special thanks to Davyd and Ella for their hard work.
28th Apr 2023 (2 years ago)
T Smith
I just started renting a property through William H. Brown. I appreciate both Davyd and Ella, as both of them helped me tremendously throughout the process, making it as quick, easy, and enjoyable as possible.
Tenant
28th Apr 2023 (2 years ago)
K Egerton
Have just rented a flat with them. They were much friendlier and nicer to deal with than typical renting estate agents. They got back to me really quickly after application and kept me up to date through the process.
Tenant
27th Apr 2023 (2 years ago)
Ben
I have recently let my property through the lettings team at William H Brown. The service from start to finish was 10/10, great communication making the whole process so smooth and very quick. Will definitely be using them again in the future.
Landlord
25th Apr 2023 (2 years ago)
S Davitt
just rented a property through William H Brown the process was really easy and quick thanks to Ella and David
Tenant
13th Apr 2023 (2 years ago)
I Strutt
We have used William H Brown for a number of years to manage the rental of our property. They have been professional in their approach and lettings manager Davyd has been especially helpful over recent months.
Landlord
28th Mar 2023 (2 years ago)
K Ahmad
We got the keys to our new home, thanks to Davyd, who put his best efforts in trying to get it done ASAP.
Buyer
24th Mar 2023 (2 years ago)
P Bloy
Found W H Brown the perfect agent to let our flat. Davyd was a pleasure to work with and incredibly hard working. I would without doubt use their services in the future
Landlord
1st Mar 2023 (2 years ago)
K sayles
We recently sold our house through whbrown,we were happy with all the viewings,we had to resell due to a buyers problem,the team sorted this out for us,Beth went above and beyond ,she really was amazing,highly recommend
Seller
28th Feb 2023 (2 years ago)
H Abdulsalam
great company
31st Jan 2023 (2 years ago)
K Develin
Don't pick up the phone, don't phone back, don't email, kept in the dark about everything had to phone them 15 times to get an answer
2nd Jun 2022 (2 years ago)
S Madge
The lettings team at WH Brown provided a professional service and knowledgeable advice, kept us up to date with the process, and were quick to respond to all correspondence. From first visit by the WH Brown Lettings Manager, to tenant moving in took 1 month, which included viewing, vetting and obtaining necessary landlord certification.
Landlord
14th Feb 2022 (3 years ago)
J Brown
Very helpful and accommodating ????
6th Jan 2022 (3 years ago)
A License
If there was a minus i would give it they are a disgusting putting people in without veting them PROPERLY
25th Oct 2021 (3 years ago)
A Ball
We have used this firm for nearly 10 years now, to manage the rental of our property. They always show a level of professionalism that makes us aware that they are doing their best for us. We recently had the property empty for only 1 week between tenants, thanks to the efforts of Lorraine and Tom, (and others whose names we don't know).
Landlord
4th Oct 2021 (3 years ago)
E Kinsey
From my first phone call to the lettings team at William H Brown, they were nothing short of offering exceptional customer service. Tom, Abbie and Lorraine, who all dealt with my rental lease were unbelievable, constant communication for updates and progress, as well as being attentive to my individual circumstance. This was my first time renting and the team were incredibly helpful in making this process a smooth one.
Tenant
24th Aug 2021 (3 years ago)
F Bowen
I have dealt with Hannah, Jade and Maisie at William H Brown. They were all super helpful, I have viewed a few houses with them now and they are always friendly and really quick with feedback. Highly recommend!
4th Jun 2021 (3 years ago)
Anonymous Tenant
Professional service with great patience helping through the whole process.
Tenant
17th May 2021 (4 years ago)
S Mills
We have recently rented a property through William H Brown, Crystal peaks the staff there are amazing such wonderful people, we wouldn't be in our dream home if it wasn't for these guys, Thank you all so much.
Tenant
14th May 2021 (4 years ago)
A Lloyd
Falsely advertising properties which are already let. The advert wasn't removed until after I reported it to Zoopla.
Tenant
12th May 2021 (4 years ago)
M Sawtell
This is william h brown as a whole. My first experience of william h brown was rude, pushy and bad selling techniques. We were first time buyers and they tried to make us feel bad because we didn't choose them. 5 years later and we've put our house up for sale and have rang my other half 10 times In 2 weeks. She's told them numerous times to stop calling and they keep ringing. It's becoming harassment. Don't use them.
Seller
6th May 2021 (4 years ago)
Chris
William H Brown, and parent company sequence homes, are lackluster and extremely poor with their service. Broken appliances were a long time being replaced. Reports were never chased up, and communication was abhorrent at best. Avoid Sequence Homes /William H Brown.
25th Apr 2021 (4 years ago)
R Charles
So far I have rented three of my properties through the Crystal Peaks office and find all the staff to be professional and efficient. I would recommend them to any landlords out there who are struggling to find decent tenants. It has never taken more than a week or so before they had someone signed up. I will certainly be using them again when other properties become vacant.
Landlord
6th Apr 2021 (4 years ago)
C Butcher
I recently bought a house through William H Brown, Crystal Peaks and was pleased at how smoothly and quickly it all went through. I dealt with Maisie and Beth throughout the process and they were both really helpful and answered any questions I had. I chose to use their in house mortgage advisor and went with their recommended solicitors, and it took around 10 weeks from my offer being accepted to getting the keys - which in the current situation I was more than happy with!
Buyer
30th Mar 2021 (4 years ago)
D Hitchen
Sold a property through William H Brown. Very pleased with the service from Hannah, Leigh and Maisie in the early stages and Beth was extremely helpful in chasing up responses in the later stages when trying to confirm a completion date. Very approachable and responsive.
Seller
25th Mar 2021 (4 years ago)
Yvonne
We had a very good experience with the team at Crystal Peaks: they were professional and efficient but also human beings with friendly personalities! They kept us informed about our house sale at every stage and I would definitely use them again. Thanks to everybody involved!
Seller
25th Mar 2021 (4 years ago)
A Pringle
Very professional and consistently truthful with tenancy and building information. Tom, Lorraine and Abby all helped us in all proceedings to the best of their ability. Better than most estate agents we have talked to by a long shot.
23rd Mar 2021 (4 years ago)
Anonymous Homeseller
Very good estate agent very thorough and nothing has been too much trouble for them. They also keep me informed of the progress that is being made on the legal side of things which seems to run quite slowly.
Seller
22nd Mar 2021 (4 years ago)
A jamshidi
????????????????
22nd Feb 2021 (4 years ago)
C Whitby
We rented our current property through the Crystal Peaks Branch.
Our correspondence & contact was mainly through Tom.
We started our enquiry 11th December and was amazed at how speedy and efficiently everything went.
Due to the amazing service we received and the speed in which they worked we managed to get moved in prior to Christmas
Tom did everything for us to help the process run smoothly and quickly.
The agency and landlord as well were amazing within the short period of time and we can only say Thank you.
Fantastic Service received!!!
A very happy customer
Tenant
1st Feb 2021 (4 years ago)
C C
I rented my current property through the Crystal Peaks Branch, my correspondence were mainly through Lorraine.
Lorraine really did everything to help the process run smoothly, any issues that occurred Lorraine was true to her word and efficiently dealt any issues along the way. In my personal experience, I can truthfully say
that even though the property has had some teething issues at the start, the Agency and Landlord has so far been supportive and fair. I appreciate the honesty, professionalism and swift correspondence I received.
Tenant
20th Jan 2021 (4 years ago)
C Walter
Bought a property in Sheffield through their Sheffield branch. Very smooth process if a little long due to Covid-19. Contacted the Crystal Peaks branch to arrange letting of the property. The Crystal Peaks branch have been equally as efficient and extremely quick to respond to my queries, and sorting out problems. Can't fault them so far.
Buyer
13th Jan 2021 (4 years ago)
I Strutt
Very professional service
12th Jan 2021 (4 years ago)
Anonymous Homeseller
Very friendly and helpful. Quick to reply to enquiries. Felt really comfortable with the valuation visit and the valuation of our home was fair. Good price package too and helpful to be able to budget by knowing our costs up front.
Seller
31st Dec 2020 (4 years ago)
F mindcomfort
If I could get my "life time" money back I'd take it in a heart beat.
This particular branch is disorganised, rude, non-responsive and apply aggressive sales tactics that are reminiscent of car sales.
My house was on sale 12 months and it's only when we approached another agent they started listening.
We received an offer and they attempted to rail road us into accepting despite us dropping the value £20k (that they recommended) when I challenged this, they attempted to mask it as "just giving you all the information" I would avoid selling your house through this branch at all costs.
The only saving graces we're Maisie and Matt. Will not be using ever again.
Seller
20th Dec 2020 (4 years ago)
S Peace
We have been very pleased with the level of expert support provided by Crystal Peaks W.H.Brown.
23rd Jul 2020 (4 years ago)
T Sterba
I am not happy with your service. I spoke to your colleague (Jessica?) 15 minutes ago and I was thinking about it what just happened and when I say I live in Somerset and I can't afford to travel 6 hours for 10 minutes meeting, all response I received was ''we require personal viewings, it's our policy'' and then she went quiet-literally awkward silent- waiting for me to say ''ok, goodbye'' - that is not really helpful and I don't even mention that this your policy doesn't really match with government guidance, not to travel if absolutely necessary. I'm looking for properties in this area as I'm being relocated as a regional manager for overseas nurse program 4 hours away from my current place and with other agencies, I had no problem with doing face time or any other suitable option.
Thanks for not being helpful and your unfriendly approach.
8th Jul 2020 (4 years ago)
A MacDonald
Renting from WH Brown was literally the worst experience of my life.
AVOID at all costs.
Tenant
27th Jun 2020 (4 years ago)
S Barlow
Service was excellant from staff all round and especially by Beth who was brilliant in helping us through the final stages. She was a lot more helpful to us than the solicitors!
25th Mar 2020 (5 years ago)
R clark
Remember Charlie's Angels... (the originals)! A telephone call, an assignment, and then the friendly professional ladies jump into action. The 3 ladies I dealt with when buying a house certainly did their job. Laurel was lovely during the viewings, informative and friendly. Maisie was polite, dealt with communication and e-mailed me quickly.
And Beth. Beth is like Farrah Fawcett. She is superb. She telephoned me with regular progress updates, and gave gentle reminders if there were any delays, to ensure an efficient quality of service was maintained. Beth is very easy to liaise with, professional and friendly, and definitely on the ball. All 3 ladies have made it a pleasure to deal with this estate agents.
Buyer
10th Mar 2020 (5 years ago)
P Riley
Friendly staff
15th Jan 2020 (5 years ago)
A Leedham
Sale of my house, never happened. Absolutelty appalling service. They were happy to take the £270 up front fee but didnt do anything else. Didnt even tell me when one viewing was cancelled and i was stood waiting fir them !! I would not recommend W H Brown . I have never received such a terrible., poor service. I could write a list. I wish i had gone with a different estate agent !!
Seller
30th Nov 2019 (5 years ago)
K Fay
A professional and friendly service for both selling and organising viewings.
Seller
11th Oct 2019 (5 years ago)
V Dhingra
Amazing. Go the extra mile to answer questions, chase enquires and communicate. Excellent service, communication. I don’t bother with any other agencies now. Thank you Fiona and Dom!
7th Oct 2019 (5 years ago)
C Raven
The Sheffield branch were always courteous and friendly when I called, and their use of electronic document signing made matters much easier for me - being out of the country at the time of arranging things. No estate agent is ever going to be perfect, but my experience overall was quite favorable and I would certainly make use of the same team again in the future.
19th Sep 2019 (5 years ago)
K Howells
Currently searching for a property and I have to say that Joy at W H Brown has been the best estate agent I've dealt with. Proactive, informative and very helpful, just what you need when you're looking for a new home!
27th Aug 2019 (5 years ago)
sezcotterz
After viewing and offering on a house with William H Brown, we asked to be kept updated if there were any other offers. This was not the case. Our offer was not accepted but neither were we were asked to negotiate on price. (The house was quite dated.) There hadn't been any other offers to compete against so therefore no need to up our offer. Multiple times we had to ring up to ask for updates and waited for phone calls back which we never received. We weren't even informed when the house got taken off the market.
Buyer
18th Aug 2019 (5 years ago)
D Business
If your looking for a letting agent who cares solely about landlords, returns your phone calls days later if at all, treats you with contempt, removes your standing orders twice then believes a working week is an a acceptable time frame to repay you, and feels that consistently patronising you is the way to be, then this is the letting agent for you. If not avoid this company at all costs. You have been warned.
Tenant
1st Aug 2019 (5 years ago)
A MacDonald
I'm extremely disappointed by the service received by WH Brown and their sister property management company Sequence when renting a house for my young family.
Prior to moving in, and despite being very clear about the date we needed the keys, we were only issued our tenancy agreement at 8pm the day before we moved in. This gave almost no time to review this and to agree terms with the landlord. It was a pretty poorly worded document and as a result I needed to seek quite a few clarifications last minute when I picked up the keys rather than being able to agree these in advance. I don't know why we couldn't have been issued a draft copy the week before as is normal with any other contract I've been asked to sign.
Following this we were given the keys to our new home before it had been properly deep cleaned. This was despite a promise when we viewed the property that it would be clean when we moved in. It was clear that some areas of the house had not been deep cleaned for years! It was so dirty that we couldn't let our 1 year old crawl around for the first week before we gave in trying to get WH Brown to sort out the failing and cleaned the floor ourselves. Three weeks on, despite raising this issue on day 1, nothing has been done to resolve the rest of the house.
In addition to the cleanliness of the property the previous tenants had left some extremely bulky furniture in the front room and I've no idea why the property was handed over to us in this condition. This prevented us from moving in on day 1 and despite raising this issue immediately no-one was willing to take responsibility for this in the short term, get the furniture moved out so we could move in and the deal with who owned the furniture after that. It took a full, frustrating day of calls on the Monday, getting passed back and forth between the management company and the branch, before someone finally took the initiative and gave me the number of the last tenants to arrange for them to collect the furniture. I don't know why this couldn't have happened immediately as it would have saved us all a lot of time and frustration.
On top of this there were a number of serious safety, health and security issues which had not been fixed prior to us moving in. This included missing smoke alarms, faulty wiring [that has given us electric shocks], faulty gas appliances, a slug infestation in the kitchen, an insecure back door, multiple trip hazards, hazardous materials left in the cellar and broken balustrading to the landing. I don't mind that cosmetically the house isn't in great condition but I would expect the house to be reasonably safe and secure before it was rented out to us. Especially as we have a 1 year old daughter as it's not a particularly safe environment for her.
We have had to expend a lot of time and energy trying to get even the simplest defects fixed at our new home. Despite this only the smoke alarm has been fixed. And to throw insult to injury Sequence and the landlord have decided to fix the leaky shed in the garden [despite no complaint being raised about this] and kept frustratingly quiet about the other, far more serious issues. It's clear that no-one involved in our property to date has any understanding of how important even basic safety standards are for a family with a young child. They could really benefit from some additional training.
Avoid WH Brown and Sequence at all costs. It really has been a frustrating experience as a tenant. Not something I would have expected from a supposedly reputable, national chain.
Tenant
31st Jul 2019 (5 years ago)
J Hudson
As a first time landlord I had 3 estate agents look at my property and without any hesitation I chose to go with William Brown. I have been very happy with my choice and my property was rented out very quickly.
Fiona always replys to my emails as soon as possible, which is much appreciated. I would like to raise just one point, namely to provide more accurate information about the new tenants. Thank you very much for your services, Fiona.
Landlord
28th Jul 2019 (5 years ago)
A tanasoaie
Thank you so much for helping us find a beautiful rental house in Sheffield, relocating from a another city has been quite a big stress but Dom has done a bit of "magic" and here we are. We are very grateful for your patience and professionalism!
Tenant
22nd Jul 2019 (5 years ago)
P Burgess
Both Fiona and Dom have been really helpful for me as a first time landlord, always happy to take my call and never seeming to tire of my questions. Very much recommended, although with the fees I'm paying for the service, you'd have thought they'd have paid for return postage on the contracts - It's the little things that make a difference.
Landlord
27th Apr 2019 (6 years ago)
E Swift
Dom was very personable and provided a great experience from viewing, to signing for the property. He is a credit to the company and I would definitely reccomend using their services
Tenant
16th Mar 2019 (6 years ago)
N Maconachie
Dom provides an amazing service throughout the whole process from the viewing to completion. Really friendly, very professional and a real joy to deal with.
16th Mar 2019 (6 years ago)
J Blamire-Brown
We just want to acknowledge the exceptional care, help and advice that Leigh gave us in deciding whether to market our property. She is so pleasant and friendly in her approach, and is a real credit to William H Brown, Crystal Peaks.
Seller
15th Feb 2019 (6 years ago)
T Ward
Dominic and Fiona were both very helpful in helping us get our new house, thank you.
Buyer
31st Jan 2019 (6 years ago)
M Gillingham
Helpful staff
31st Jan 2019 (6 years ago)
G Potter
Our faith has been restored in William h brown after an unprofessional experience with past staff. Thank you to all the team especially Dom who has been there 24 / 7 for us .Mr And Mrs Potter
27th Jan 2019 (6 years ago)
F ALGorain
Professional place, they fight for you to get the property that you want. They understand your need and meets it. Dom, was a very considerate person and patient one - wheneve I request something, or something i am not sure of - he was always there replying cheerfully without being bothered when asked. I really recommend them if you want people who are compassionate about your needs, understanding , and really works hard to reply to whatever demanded from them. I had a misunderstanding with the referencing agency - Dom sort it out without trouble.
Thanks you guys you are the best !
25th Jan 2019 (6 years ago)
Anonymous Landlord
Fiona and Dom very helpful. Professional service.
Always updating the situation.
They took charge from the start with very little for me to worry about.
Used William Brown before and would always use them again.
Thank you for sorting my property out. ????
Landlord
25th Jan 2019 (6 years ago)
A Duncan
Nice staff and plight
25th Jan 2019 (6 years ago)
S Groom
Fiona and Dom have been most helpful in trying to find us another rental property which is not easy when you have two Labradors. They did more within a short space of time to secure a couple of viewings for us , despite the fact the landlords preferred a tenant without dogs.I feel they went beyond & exceeded our expectations especially as our local branch with whom we are currently letting had failed to do.We can definitely recommend this branch to do the very best they can for you.So if you are a landlord or a prospective tenant, buyer or seller you can be sure of a first class service!
Tenant
8th Jan 2019 (6 years ago)
M Barrett
Was a pleasure dealing with dominic whiles looking for a house hes a grest friendly guy who was really helpful with everything and got me my new house thank you for looking after me your a top guy
Also fiona was really helpful too always helped and answered my questions both really are professional
Many thanks Michelle
Buyer
14th Dec 2018 (6 years ago)
N PATRICKSON
We were very pleased with the service we received from Beth Sadler and other staff at William H Brown. There was always a cheery voice on the end of the phone and they were always very willing to help make the sale a success and less stressful. Many thanks.
Seller
12th Dec 2018 (6 years ago)
S Askani
The CEO of W H Brown is soooo darnnn lucky to have someone as amazing as Dom work for them ! Amazing is an understatement actually, I cannot express how incredibly professional and friendly he is and has made the most stressful time of our life - finding a place where we can make it our home - one of the most enjoyable and positive journeys every time we met for a viewing ! Thank you so much for all the hard work and effort in making sure we find the right home for us !
26th Nov 2018 (6 years ago)
CiVi
Dom and Fiona were professional, extremely helpful and speedy. Our situation wasn’t conventional and required completion at distance, but these guys weren’t fazed by this added complication. Can’t thank them enough. I highly recommend them.
2nd Nov 2018 (6 years ago)
C Oxley
Can’t thank Crystal Peaks William H Brown branch enough for all their help!! It was a long process to get all checks through but was no fault of William H Brown but Fiona kept me updated every step of the way. The staff are super friendly and very helpful! We now have our keys and are so excited to move in to our new home! Thank you Fiona and team for all your help ????
Buyer
1st Nov 2018 (6 years ago)
I Baryt?
I was absolutely amazed by the team, Dominic and Fiona. Both of them, they helped me and my boyfriend a lot. We were the first wievers of the property in wich we moved in within two weeks when we applied.
Even we had some problems with reference team, as they forgot to ask for our ID, everything went well.
Thank you for amazing job and taking care of us!
Tenant
30th Oct 2018 (6 years ago)
K Mathews
Great lettings team they are very efficient, patient and prompt with all enquiries. I would highly recommend them.
Landlord
10th Oct 2018 (6 years ago)
Hannah
Great and efficient team, thank you and a special thanks to Beth!
8th Oct 2018 (6 years ago)
L Jepson
Such a great team from their agents to their mortgage advisers. They were with me every step of the way to touch base regularly and update me on everything that was happening. They even remember you as a person not just a client which makes it all seem a lot more personal
27th Sep 2018 (6 years ago)
A Wilkins
fantastic team at Crystal peaks nothing too much trouble aways there to answer any question we had. The solicitors they recommend were also brilliant so a job well done.
24th Sep 2018 (6 years ago)
S Turner-Clarke
Would highly recommend!!!!
The staff are all very friendly, professional, easy to communicate with & very prompt with all their services. They may be a little more expensive, but definitely worth every penny.
They have been a pleasure to work with.
12th Jul 2018 (6 years ago)
H Henrique
I've used many different lettings agents in the past and WHBrown are the best by a long way! Very professional, very helpful and couldnt do enough for me.
Hopefully I wont need to rent another house for a long time to come, if I do then WHBrown will be my first call.
I cant recommend them enough, 5 star all the way!
Tenant
29th Jun 2018 (6 years ago)
P Bredin
A very good, professional service in property management and letting.
Landlord
1st Jun 2018 (6 years ago)
L Tittensor
I have used the Crystal Peaks Branch Letting Service. Proactive tenant finding service with thorough tenancy agreement and professional service all round. Highly recommend.
Landlord
24th May 2018 (6 years ago)
J Jones
I was lucky enough to buy a property through this estate agent. The negotiator was very, very accommodating and supportive throughout the whole purchasing experience which had the potential to be very stressful as we went to 'best and final offers!'. She was very positive and handled our offers in a very friendly, but also very professional manner. After securing the property there were several occasions when we needed information from the vendor. All our queries were dealt with promptly and efficiently. The whole process went very smoothly. We couldn't have asked for better service. Many thanks.
Buyer
20th Jun 2017 (7 years ago)
A Hetherington
Very poor service, they will never return your calls, I've not had one single call email or text from start to finish.
25th Nov 2016 (8 years ago)
C Parsons
Used this company as managing agents for house we rent out. Brown's were completely unprofessional and not capable of providing the service we paid for. Use at your peril !
Landlord
25th Sep 2016 (8 years ago)
J Shadow
Poor and rude
15th May 2016 (9 years ago)
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- William H Brown - Rotherham 5.96 mi away
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- William H. Brown - Chesterfield 7.94 mi away
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- William H. Brown - Worksop 9.84 mi away
- William H Brown - Mexborough 10.84 mi away
- William H Brown - Bawtry 15.04 mi away
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