
Worst Barnstaple estate agent IMHO
As a seller
I contacted most estate agents via the Rightmove app; you enquire with one agent and it asks you if you want to send to all others. I received auto-responses from each. I emailed all back all with specifics of our home and what we were were looking to buy (we wanted to downsize from our existing 6/7 bedrooms to 4 and would consider buying in advance of moving out and renovating). I received responses from everyone, many very keen due to our property address. Woolliams was probably the most generic lacklustre response of all of them. I followed up by checking out each agent's location and portfolio. No disrespect to Woolliams, but their non-prime location and lower end mostly for rent portfolio (absolutely no shame in that) meant they were unsuitable IMHO to sell our existing home.
As a buyer
We saw a listing by Woolliams on Rightmove that was in a very good location in Newport but needed significant renovation. I enquired and made a viewing appointment. We met Danny Woolliams at the property and he seemed agitated as he got out his car. I am wheelchair bound and he made no effort to assist (e.g. allow us to park closer on the driveway); other agents showing us other properties were very helpful, not Danny. He refused to help me get in the house; other agents helped when viewing elsewhere. Danny clearly had not read the emails I sent him to explain what we wanted; he asked “What is it you are looking for?”. I have a speech defect (which is why I set out our wish list in the emails) but Danny made no attempt to listen; he simply said “Look, I don't understand you” and then proceeded to talk over me while I was explaining things to my wife. What made it worse is he completely trashed the property we came to view, telling us point by point how bad it was, which was bizarre. Of course, Danny was actually dissing the one we had come to view and started trying to switch us onto a completely different (in every way, including the area / location) property on the basis it was what we really should be looking for in his opinion! In short, Danny was exceptionally unprofessional and rude.
I complained about his conduct by email but was met with denial of wrongdoing.
A few days later, my wife asked me to enquire for her about another property (I told her I did not want to view as it clearly had issues from reading between the details lines, and I did not really want to meet with Danny again). I made an enquiry for her anyway, but she was / we were ignored. When we followed up (RSVP) a couple of times, Danny refused to show it to her / me (I already said I wasn't going to view with her but asked about some apparent issues with it). No loss for me but my wife was upset to have been treated like she was (she did not say anything critical to Danny and the property we were looking to buy would be hers, in her name alone as I have MND and only a limited time to live, it makes sense).
I could have said much more in my review but held back. e.g. Some of what Danny told us about other clients was totally inappropriate if not unlawful.... Read more
Buyer
22nd Apr 2026 (9 days ago)
I nixon
Excellent customer service nothing too small for Danny to help with. Always willing to go the extra mile to help, would recommend without hesitation.... Read more
16th Aug 2025 (8 mo. ago)
R Boyle
I had a fantastic experience with Woolliams. I was kept regularly updated with the progress of everything from start to finish. Any questions I had were also answered very quickly by them.... Read more
31st Mar 2025 (1 year ago)
G Stanley
The Woolliams team in Barnstaple have recently marketed & sold our property in Bickington, North Devon. With their understanding and knowledge of the local area, this daunting task was undertaken with fantastic communication throughout the process. I would definitely recommend Woolliams to anyone wanting a stress free and professional property sale. Thank you Danny & Lucy.
?????... Read more
Seller
19th Oct 2024 (1 year ago)
M Gould
Lucy impress me so much when showing me around a property that I knew when I went back on the market that it would be Woolliams that I chose. Lucy is very knowledgeable and real lovely friendly professional person who has made my sales experience far easier than it could’ve been. She really got my house and put her heart in soul into selling it. Then once I got an offer Lucy and Danny, both went out of their way, to make it as stress free and seamless as possible I cannot thank either them enough for all they have done. Highly recommended and Five Star Service... Read more
Seller
15th Oct 2024 (1 year ago)
C Hart
Lucy and Danny were always helpful, very good at keeping in touch and very quick to respond to emails and messages. Cannot fault them!... Read more
1st May 2024 (2 years ago)
H Gough
I bought a property from Woolliams and the experience was very smooth. It was always easy to get in touch to arrange viewings and surveys etc, and Lucy was always friendly and professional.... Read more
Buyer
2nd Mar 2024 (2 years ago)
R Yorke
Great local company that provides a personal efficient service and goes above and beyond.... Read more
17th Oct 2023 (2 years ago)
C mott
A huge thank you to Lucy, who, when showing us around properties, is exactly what you need. Calm, friendly and approachable. We found that when we were being showed into properties, Lucy was the least pushy estate agent, allowing us to explore the property (with supervision from a distance) and discuss what we would do without being interrupted. Thank you for being so lovely!... Read more
5th Oct 2023 (2 years ago)
R Hunt
Thanks for the help and service delivered through what is a "difficult market place" right now. Good to have your support and competence throughout the journey - happy to use your services in the future if needed... Read more
22nd Sep 2023 (2 years ago)
H Sutton
Excellent service from beginning to end. Friendly and extremely helpful. Thank you Danny and Lucy.... Read more
15th Aug 2023 (2 years ago)
J Yeats
Danny & Lucy were so helpful, efficient and competent. Very accommodating arranging viewings and answering queries, making the whole process as easy and stress free as possible-would highly recommend... Read more
4th May 2023 (2 years ago)
crukeg
Friendly, consummate professionals and thorough at every single stage. The purchase went through as smoothly as I can imagine and, as such, I can't recommend Woolliams highly enough.... Read more
Buyer
5th Apr 2023 (3 years ago)
J durant
Having used other landlord services in Barnstaple, found Wooliams to be the best for service and at a lower price than the others.... Read more
Landlord
25th Oct 2021 (4 years ago)
J Sellick
Really nice easy to talk to .very quick to get things going, viewings .unfortunately didn't get a place ,but would recommend them ????... Read more
17th Jun 2021 (4 years ago)
P Ryall
We found Danny really helpful in the sale of our house, polite, very efficient & most importantly, he always keeps in touch letting people know exactly where things stand, can not speak more highly of him.... Read more
Seller
16th Mar 2021 (5 years ago)
S Watts
Great choice of property to Buy and plenty of choice of rental property's !plus expert advice from Owner Danny Wooliams !recommend !... Read more
30th Jul 2019 (6 years ago)