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- Youngs RPS - Hexham
Youngs RPS - Hexham
Closes at 5:00pm
Priestpopple, NE46 1PS
We are local people with expert local knowledge and we understand that moving home is much more than a simple transaction. Our professional team of trusted estate and letting agents are with you every step of the way, setting industry standards through a tailored service that is designed to get you results.
Our belief in traditional values of honesty and integrity, combined with modern marketing practices to achieve the best outcome for our clients whether they are selling, buying or renting a property.
Opening hours
- Monday 9:00am - 5:00pm
- Tuesday 9:00am - 5:00pm
- Wednesday 9:00am - 5:00pm
- Thursday 9:00am - 5:00pm
- Friday 9:00am - 5:00pm
- Saturday 10:00am - 3:00pm
- Sunday Closed
View all details
Accreditations
Youngs RPS - Hexham Reviews (32)
Have you used this agent?
81%
3%
0%
3%
13%
M Chilton
YoungsRPS (YRPS) are possibly the worst estate agent I have ever used, and I really mean that. Like any estate agent, they are happy to take your money - and I can forgive that, they are a business after all. However, what I can’t forgive is them letting out a property with the following Category 1 and Category 2 hazards:
- Excessive Cold, due to a poor heating system meaning that the radiators can’t work to full capacity.
- Carbon Monoxide and Fuel Combustion, the vent situated in the chimney breast wall in the first floor bedroom (WHERE ONE OF THE CHILDREN SLEPT!!) allowed fumes into the room from the open fire in the living room when lit.
- Water Supply, the water was supplied by a borehole. When risk assessed by the Council this was found to contain E.Coli, Coliform Bacteria, and Lead. The water was often orange and left a gritty residue in the bath and kettle for example. From the water samples, high levels of iron were detected in the water supply. None of this was acted on.
- Damp and Mould Growth, there was evidence of rising and penetrating dampness throughout the property - exacerbated by lack of a proper heating system to the property.
- Domestic Hygiene, there was evidence of mice and rat infestations within the property with visible access points which rodents had used to gain entry.
- Falling between Levels, there were no window restrictions to the first floor windows which are low to floor level.
- Electrical Hazards, there were an insufficient amount of sockets throughout the property which heightened the use of extension cables, and therefore increases the risk of fire due to overloading. The thermostat associated with the private water system showed signs of short circuiting between the neutral and live parts of the the circuit.
Furthermore, when taking the complaint to youngsRPS, Harry Morshead was incredibly dismissive of our claims and it seemed that YRPS were significantly more concerned with protecting the landlords interests rather than ours. Apparently, “This property has been successfully let on numerous occasions with no issue” which of course, meaning that everything I had claimed was a complete fabrication.
To make matters worse, we received notification from YRPS that not only was the deposit to be withheld, but there was a claim of a further £2000 to pay for damages.
Thankfully we had already approached the Local Authority to carry out an inspection, and a prohibition was placed on the property (“not to use the premises for residential or any other occupation by any person”), following this we sent an instruction to our solicitor to start legal proceedings against the landlord.
A meagre offer was made by the landlord, and whilst I don’t think it was enough, we had to go on the advice of our solicitor and decided to settle out of court. As part of this, I went back to YRPS and told them to stick the £2000 claim where the sun doesn’t shine, which was ultimately accepted.
Whilst YRPS were quick to point out that “we do (did not) not manage the property, and in a sense we only let it”, I would argue that the advertisement for the property was through YRPS, the application was through YRPS, and all dealings prior to moving into the property were indeed with YRPS and YRPS take fees from the landlord and the tenants, therefore whether YRPS wish to admit it or not, they have an interest in the deal brokered, and therefore have an obligation to ensure that properties rented out under their banner - irrespective of being managed or not - should meet minimum standards and be safe for the tenants.
Since then, we have managed to buy our own property and don’t have the worries of the pitfalls of renting (and avoided this company, for obvious reasons - who knows what we would’ve ended up buying!). But to anyone who is in rentals. Please, for your own sanity and safety carry out as many checks as possible and get the relevant assurances in place before committing to a rental that is through YRPS.
3rd Apr 2024 (20 days ago)
W Swan
I had had a lot of bad experiences with estate agents in the past, but chose Youngs RPS as I really warmed to Sarah Butterfield, who was my initial point of contact when viewing the cottage I would go on to buy, back in 2021.
Over the past three years, the entire team at Hexham, including Will, Teresa, Louise & Kyra have seen me through not only that purchase, but two subsequent rentals and finally a sale in 2024.
I can wholeheartedly recommend Youngs RPS, both the sales & lettings department, for their first-class service, great communication and unrelenting support, making the often fraught business of selling/letting so much smoother and more bearable. Many many thanks!
28th Feb 2024 (8 weeks ago)
A McLean
I contacted this company twice in relation to renting a cottage just outside Hexham. I received neither an acknowledgement or an answer to my questions. I have now discovered the property has been let. I will now avoid this company.
21st Dec 2023 (18 weeks ago)
H B
We received fantastic service from YoungsRPS. Our property was quickly sold. Communication from the team was friendly and informative throughout the whole process. We would highly recommend them.
7th Dec 2023 (20 weeks ago)
G Grieve
First class the girls professional friendly and went above and beyond with a few problems along the way they sorted them out can highly recommen
4th Dec 2023 (20 weeks ago)
L SIMPSON
All staff at YoungsRPS helped me enormously through every aspect of selling my property. They were extremely professional but also empathetic to my anxiety during the selling process.
21st Nov 2023 (22 weeks ago)
N Cullens
Great advice from the team at YoungsRPS resulted in sold subject to contract witin 3 weeks. Highly recommend
27th Oct 2023 (26 weeks ago)
C Wareham
Excellent service and friendly team. Would not hesitate to recommend.
29th Sep 2023 (6 mo. ago)
G H
The staff at Youngs were very helpful throughout the buying process. They went the extra mile answering all my little questions about the property.
8th Sep 2023 (7 mo. ago)
A Begg
Cheryl and Louise are top stars, can't thank them enough.
6th Sep 2023 (7 mo. ago)
M Cunningham
Excellent service and help with selling my house. Staff were professional, friendly and understanding of problems that arose during the selling process. They kept me well informed throughout, and I would heartily recommend them as an Estate Agent.
5th Sep 2023 (7 mo. ago)
V Hostage
Youngs provided us with an efficient and reliable rental management service for our property. The staff are friendly and supportive. We can highly recommend them.
11th Aug 2023 (8 mo. ago)
A richardson
Excellent customer service and lovely staff
11th Aug 2023 (8 mo. ago)
P Houghton
Excellent service from Youngs RPS, Hexham. We are now under offer and have had several positive viewings and offers. The ladies in the office are so friendly and professional and have kept us up to date at all times. Highly recommended.
7th Aug 2023 (8 mo. ago)
S Thain
Very helpful amid a tricky sale
28th Jul 2023 (8 mo. ago)
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More Youngs RPS branches
- Youngs RPS - Commercial 19.33 mi away
- Youngs RPS - Alnwick 34.33 mi away
- Youngs RPS - Northallerton 50.87 mi away
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