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I had a very disappointing experience with Balmer & Co and would not recommend them based on my experience as a tenant.<br><br>While I was living at the property, part of the kitchen ceiling collapsed. Despite the seriousness of the issue, I was left living with the damaged ceiling for around three months before it was finally repaired. During that time, I repeatedly tried to get the issue resolved, but my communications were often ignored and the overall level of service was extremely poor.<br><br>The problems continued at the end of my tenancy. Balmer & Co claimed that there were marks and scratches on the walls and sought deductions from my deposit. However, I had video evidence showing that those marks were already there before my tenancy.<br><br>The most concerning part of my experience happened when I went to their Atherton office to ask for an explanation about the DPS deposit request. I handed my phone to Rachel so she could look at the DPS request and explain to me what was happening. Instead of simply explaining it to me, she pressed the “Accept” option on my phone.<br><br>I had not handed her my phone to accept the request on my behalf. I gave it to her so she could look at it and explain the situation to me. Once the request had been accepted, I was no longer able to dispute the deductions through the normal DPS process.<br><br>I later contacted DPS about what had happened, but by that point the request had already been accepted.<br><br>Overall, my experience was extremely poor: around three months living with a damaged kitchen ceiling, repeated lack of communication, disputed claims about the condition of the property despite me having video evidence, and finally the way the DPS request was accepted on my phone when I had only asked for an explanation.<br><br>Based on my experience, I would strongly advise tenants to keep photographs and videos of the property from the beginning of the tenancy, keep all communication in writing, and never hand over control of their DPS account or phone when discussing a deposit dispute... Read more
29th Aug 2026 (20 days ago)