1
Disgusting customer service, rude and unprofessional. I have rented 2 properties through Cameron Mackenzie over 10 years, I've been in properties infested with mould, been in hospital with sickness yet every time you ring up nothing gets sorted and you get ignored.
I've had neighbours with the same problems over the years who have also had small children with the same sort of problems and they have said the exact same, they have a horrible attitude towards you, belittle you and act like you are an inconvenience to them as soon as you ask them to do anything (like contact the landlord for repairs) and every time nothing gets done and they get away with it. On the other hand when they want something from you they will harass you, send you over 5 emails a day and constant phone calls trying to intimidate you but ignore you and leave you for months when you are in need of repairs effecting your health. They put me through so much stress when I fell pregnant, ignored dangerous repairs when I had a toddler living with me in the property, and then handed me a section 21 when they wouldn't fix anything, then blamed me for repairs they hadn't done. Luckily I had evidence of this and got most of my deposit back. They also lied about the dates the section 21 was given so luckily it was invalid, I realised this after I had spoken to shelter and checked the dates. The worst letting agency I have ever been with the company should be shut down it is that badly run. I have never been so happy to finally not have to deal with them anymore. Good luck to anyone renting through this horrendous letting agency.... Read more
9th Dec 2023 (9 mo. ago)