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I applied to view a rental property in West Malling with my other half a few months back and was told to wait until the Monday to view it; this was on the Friday. Saturday morning came round and we were told that they couldn't do the viewing on the Monday and the only viewing we could do was in 20 minutes time. Luckily, we lived nearby so we made it, but not ideal from the get-go.<br><br>We viewed the property, liked it, and put down an offer later that day. We were told that, by Tuesday morning at the latest, we should have an answer. 3 weeks later, we had nothing. I rang repeatedly in this time to be told “I can’t get in touch with the landlord. I think he is away, but you are the number one candidate.”<br><br>Me and my partner began to think that we were put on the back-burner to keep us warm while they found a less risk tenant, as we were both in our 20s, to which we were proven correct. After about 3 and a half week, I rang again to be told “Oh, I was just about to call you, I have news.” I thought “how convenient, of course you were.” I was then told the landlord has chosen to help a friend out, but CWB wanting to stress with the landlord that it may not be the best move, and wanted to do their commercial due diligence. I was told that CWB would “see if we can talk them round” and let me know. We never heard from anyone at CWB again.<br><br>At the time, me and my other half faced eviction due to our previous landlord wanting to sell - completely understandable. However, we communicated this to CWB in that our timeframe was limited, yet they happily ate into that window for weeks while they “couldn’t get in touch” with the landlord. As a landlord myself, I don’t think it’s likely that you would leave a property vacant and make no communications for nearly a month to your agent who’s actively trying to find a tenant.<br><br>Poor communications, poor service and complete disregard for customer circumstance.... Read more
20th Aug 2026 (29 days ago)