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A very poor experience with Carol Simmonds at Davis & Sons.
My partner and I inquired and viewed a property with the intention of renting. Placed a holding deposit down and started referencing. They stated we required a guarantor who owns a home and earns £45k a year. We couldn't provide a guarantor so requested our holding deposit back.
This is where the problems started.
They began with saying we lied about our income, which we didn't. Then changed it to not providing accurate employment information, which we provided accurate info. Then finally after threatening to take it to a small claims court decided we lied about our credit history?
Now we must push this to a small claims court and report them to the financial ombudsman to try and claim our hard earned and hard saved money back.
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An utterly devastating experience all around, as a young couple trying to put our trust in an estate agent this has left us feeling very betrayed and taken advantage of.
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9th Apr 2026 (10 weeks ago)