As a tenant who had the unfortunate time of having to live in one of their properties all I can say is STAY AWAY FROM DJ ALEXANDER!!
After multiple failed maintenance requests due to the black mold, broken boiler which took them 2 week to send out an emergency engineer to inspect it, wind drought windows with poor rotting frames, throughout our stay they preform little to no request until rent was threatens until fixing.
In addition to this, we received an email from the same agent who moved us in threatening us with a false complaint about damages outside the property, after we asked for an inspection for the "damages" as we had caused none, the same agent told us that they will not perform the investigation but will keep the complaint on our file, without any evidence.
As you can imagine, when we raised this concern their agency didn't even react to it, I am still awaiting their response to how their agent threatening us with this false complaint.
Finally, when you move out you best believe you best not have had actually lived in their property because they charges us £16 from a cleaner to wipe "goodbye flat 2/2" of a chalk board on top of the condensation BETWEEN the window panes (If the condensation is in-between the window panes it means the windows aren't air tight), and £128 for what they called blue tac marks. This after them after inspecting the property 2 weeks after we vacant it allowing dust to form due to this property lack of maintenance. In addition this when requesting a full legible invoice of the costs the agents find it appropriate to pass you onto someone new, I have asked 3 agents up to now to produce this.
They're more than happy and smiley when they move you in cos they know you're getting swindled and in a few week time when you need maintenance they'll take their sweet time as informed by 2 of the 3rd party contractors during their "maintenance request inspections"
In the time I lived there we had over 8 different contractor come out to the property and over multiple reported issues, with a grand total of maintenance completion being 2, once again as we withheld rent.
If you're a student, live in, or planning to move to Glasgow. I would highly advise against renting from DJ Alexander in the future.
Modern day Highway crooks, If you don't believe me read the other tenants reviews that are below 3 stars they are from ex tenants whereas the higher reviews are from move in tenants
13 weeks ago