These were the worst letting agents I have unfortunately met in my life. They were unprofessional and rude at best, and at worst engaged in horrible and borderline harassing practices during the end of tenancy process. If you find the best place that matches all your criteria, but if it's managed by these guys, think twice. You will definitely find a better place. But once you get into a contract, these guys would guarantee it to be an unpleasant experience. And if you still choose to bite the agonising bullet, please for heaven's sake stay away from Amairah. I am surprised she still has a job there. A consistent failure of a communicator, with zero empathy for anything that remotely resembles a human problem.
At the end of tenency, retain a lawyer. Their business model runs by factoring in one extra month's rent, since they will for sure claim the entire deposit, even if you leave the house in a better condition than you found it in. They will threaten to sue, stand your ground.
32 weeks ago