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- Geoffrey Matthew Estates - Great Ashby
Geoffrey Matthew Estates - Great Ashby
Closes at 6:00pm
3 The Neighbourhood Centre, Great Ashby, SG1 6NH
Geoffrey Matthew Estates are a property business with offices in Harlow, Stevenage and Great Ashby that specialise in the sales and letting of residential property.
Over 30 years of experience in property and finance give us an unparalleled insight to the needs and desires of sellers, purchasers, landlords and tenants alike.
With a dedicated, hardworking, innovative forward-thinking team that use modern methods and good old-fashioned customer service, we offer a unique bespoke service tailored to you.
Opening hours
- Monday 8:30am - 6:30pm
- Tuesday 8:30am - 6:30pm
- Wednesday 8:30am - 6:30pm
- Thursday 8:30am - 6:30pm
- Friday 8:30am - 6:00pm
- Saturday 9:00am - 5:00am
- Sunday Closed
View all details
Geoffrey Matthew Estates - Great Ashby Reviews (49)
Have you used this agent?
86%
2%
0%
0%
12%
All (49)
Seller (26)
Buyer (10)
Landlord (2)
Tenant (1)
General (10)
R Wilson
I sold my house a couple of weeks ago using Geoffrey Matthew and am very pleased with the service. I received regular updates and a good number of viewers and was able to achieve the asking price with the process going smoothly. All in all, a good experience.
Seller
11th Dec 2024 (5 weeks ago)
A Penson
Mark and the team gave us an exceptional and personal service from day 1. They worked tirelessly to market our property and were always contactable and ready to give help and advice. Their kindness, professionalism, and also their transparency and integrity was fantastic and we would highly recommend them to anyone.
Seller
27th Nov 2024 (7 weeks ago)
Anonymous Homeseller
Very helpful in communicating with us
Seller
23rd Nov 2024 (8 weeks ago)
A Boanas-Smith
We recently sold our house with Geoffrey Matthews, having purchased it with them 3 years earlier. Both Mark and the team at Stevenage and Suzanne and the team at Harlow are great. Both keep you up to date with what's happening and always answer the phone with a smile. Strongly recommend using them!
Seller
24th Oct 2024 (12 weeks ago)
G Rowney
Like to say a big thank you for all your help with selling our house,all the people in the office were very helpful kept us updated and very professional in there work place.Gill&Trevor
Seller
20th Sep 2024 (17 weeks ago)
Anonymous Homeseller
Mark Bolton is an exceptional real estate manager and role model, he is very attentive and respectful and always delivers the results he outlines from the start. He is highly knowledgeable having worked for Geoffrey Matthew for 25 years. He sold my property within 7 days and his remarkable team offered an outstanding experience from the word go! Highly recommended without hesitation, no other agent I have dealt with comes close.
Seller
12th Aug 2024 (23 weeks ago)
L Tina
Unbelievable customer service, Mark was brilliant in making this a smooth process through a difficult time. I would thoroughly recommend 100%
12th Aug 2024 (23 weeks ago)
O Opeyemi
I recently had the pleasure of working with Mark while exploring potential properties, and I cannot speak highly enough of his professionalism and kindness. From the very first interaction, Mark was attentive, knowledgeable, and genuinely invested in helping me find the right home, even though I ultimately decided not to purchase at this time.
What stood out the most was his patience and understanding throughout the process. He took the time to listen to my needs and preferences, offering valuable insights without ever being pushy or trying to rush my decision.Mark was always prompt in answering my questions and made himself available for multiple property viewings, ensuring I had all the information I needed to make an informed choice.
In short, if you're looking for a real estate agent who is not only knowledgeable but also genuinely cares about your needs and respects your decisions, I highly recommend Mark Bolton. He truly goes above and beyond to provide exceptional service, whether or not a sale is made.
11th Aug 2024 (23 weeks ago)
G Hills
Mark and his team recently helped us to sell our late mother's property in Chells Manor. He and his team provided an excellent service, keeping us fully informed of how things were progressing, both in terms of viewings and the sale itself. He even managed to get an offer at our target price in just 7 days. Highly recommended. Thanks, Mark.
Seller
12th Jul 2024 (6 mo. ago)
L Svolopoulos
Very happy with the service I have received from the team.
8th May 2024 (8 mo. ago)
L Leonard
Cairen was great throughout our house buying process. Thank you to everyone at Geoffrey Mathews! Would recommend.
Buyer
24th Feb 2024 (10 mo. ago)
P Parr
I've worked with Mark & Paul for many years and have always received an exceptional service, the most recent being handled by Cairen, she is a credit to the company!
15th Feb 2024 (11 mo. ago)
D Ross
We used Geoffrey Mathew to sell our house in Great Ashby. The brochure and photos were excellent and generated a lot of viewings which GM organised and attended. An offer was soon received and accepted. GM provided good liaison between buyer and seller right up to the day of completion.
Seller
8th Feb 2024 (11 mo. ago)
Chris
From start to finish everybody at Geroffrey Mathhew's was very helpful and made selling my property an easy process. I highly recomend using them
Seller
5th Feb 2024 (11 mo. ago)
J Hill
Do not trust this agency, especially Mark who lead me to believe they would support me in the sale of my flat that had a section 20 on it. He let it rot on their books for over 6 months! When I tried to work with them and find other solutions I was put on loud speaker for the trainee who they had appointed to sell my flat to hear. I explained that the trainee was not making me aware of no shows and this was resulting in me cleaning my flat and standing out side for no reason. The trainee was wasting my time and not communicating with me, her name is Raluca. Cairen was the person who put me on loud speaker for the office to hear without my consent. I was explaining to her that it had been 6 months and I was not getting a very good service, Cairen replied, that’s fine we can not longer serve you. She preferred to lose my business instead of listening to my concerns and offering me a more experienced agent that would communicate with me. When I look into Mark eyes I see a deceitful person, I see someone who lies, I see someone who has no compassion. I feel his actions are fake like the rest of the team. I would use Haart or Taylors in Stevenage. I have worked with all of them over the three years I was trying to sell my flat and those two are the best.
Seller
7th Jan 2024 (1 year ago)
R Cook
Geoffrey Matthews provided excellent service throughout my recent buying/selling process. Their professionalism and communication were exceptional, keeping me informed at every step and promptly addressing any concerns that I had. Mark in particular was superb and provided valuable support and guidance throughout. I couldn't recommend Geoffrey Matthew estates any higher and would certainly use them again in future!
Seller
25th Sep 2023 (1 year ago)
J Gbago
The team were absolutely wonderful. Very professional, supportive and friendly. I highly recommend them
21st Aug 2023 (1 year ago)
Anonymous Home Buyer
Worse experience .. cost me lots of money and stress .. liars and incompetent all the way through the company ..
Buyer
5th Aug 2023 (1 year ago)
E Jones
Amazing experience as a first time buyer Mark and all of the staff were able to make sure I understood all of the steps and didn’t hesitate to answer any questions or queries that I had all the way up to the date of collecting keys.
Buyer
2nd Aug 2023 (1 year ago)
B Power
Mark Bolton was extremely professional, & polite. He was always understanding and reachable at all times. I do recommend.
1st Aug 2023 (1 year ago)
N Seyran
Very unprofessional estate agent, They will do anything dodgy for money, no data protection and information is shared with third parties without consent- be careful.
21st Jul 2023 (1 year ago)
Anonymous Homeseller
Responsive, courteous, helpful. Everything you could want in an estate agent.
Seller
23rd Jun 2023 (1 year ago)
G Bitu
Professional, quick and simple!
Raluca is a real asset, knowledgeable and kind.
Bridget has been very helpful and supportive
10/10 ??
5th Jun 2023 (1 year ago)
A Purser
Geoffrey Matthew were very professional in their approach, marketing and execution in the sale of my property. excellent customer service and support. Mark, Paul and Cairen very helpful
Seller
3rd Jun 2023 (1 year ago)
L Ballard
Highly recommend this agency. They are client focused and nothing seemed too much trouble for them. Moving is stressful, these guys have the skill set to successfully manage the whole process.
2nd Jun 2023 (1 year ago)
M Skull
Cost me and my family lots of money and stress due to lies and incompetence .. nearly 4 months wasted to find out day before we was exchanging property wasn’t chain free as sold ! All blamed one another shame there’s no laws to control these people .. hopefully the next people buying barham rd in stevenage read this as it’s gone back up chain free again ! Can’t believe they can lie like this .
The owner is not in a position to sell !
Buyer
31st May 2023 (1 year ago)
L Wannell
Cairen Frewin / Foulkes has been absolutely amazing. She is extremely professional, diligent, honest, helpful and hardworking. She is an asset to Geoffrey Matthew Estate Agent. If you are looking to sell or purchase a property; you are in good hands. Thank you Cairen.
Seller
6th Mar 2023 (1 year ago)
D Goodman
Raluca is fantastic. Probably the best letting agent negotiator of all time. Helpful, considerate, knowledgeable, and honest. When all other letting agencies failed, Geoffrey Matthew Estates come up with a suitable property. I cannot recommend them highly enough. In particular, my sincere thanks go to Raluca Gutu.
Landlord
17th Jan 2023 (2 years ago)
K Vizgirda
We were very pleased with the purchase of our first home via Geoffrey Matthew Estates in Great Ashby Stevenage, Raluca Gutu Negotiator went all and beyond trying to help us with any query we had and at the end we had smooth and great purchase. Can't recommend enough!
Buyer
15th Dec 2022 (2 years ago)
K Ross
I found your staff extremely professional and trust worthy. Mark and Paul were both great in guiding us with regards to price and I appreciated their opinion. They were definitely NOT just after a sale at all costs, they were aware that house buying/selling involves people and their lives. It is a stressful thing to do and they were very supportive.
I would definitely recommend Geoffrey Matthews to other people I know.
Seller
20th Nov 2022 (2 years ago)
P Roethenbaugh
We sold and bought at the same time both via GM in 2022. Mark and team were attentive, very helpful and effective in helping us overcome difficulties. They did a great job marketing our house and we got a good price. I would heartedly recommend them as a highly professional and effective team. Philip R
Seller
16th Nov 2022 (2 years ago)
R Eddington
4 offers within a week. Good communication, smooth sale!
Seller
11th Nov 2022 (2 years ago)
L Flynn
Mark and his team have been fantastic with my first house purchase. Very smooth process, and great communication along the way.
Buyer
21st Oct 2022 (2 years ago)
M Menikos
Heartily recommend Raluka Gutu. Very accommodating in terms of arranging viewings and straightforward to deal with in negotiations for purchase. Easily the best agent I have dealt.
Buyer
11th Oct 2022 (2 years ago)
K Davies
Highly recommend the team at Stevenage! We stupidly started our house selling process with Purple bricks- disaster from start to finish! We decided to use Geoffrey Mathews. Thank goodness we did! From the moment mark did the photos all the way through the process everyone we felt with was professional , pleasant and knowledgable ! We cannot thank them enough, the moving process could have been much worse if it wasn’t for the them, they even recommend Ed an amazing solicitor Karen and a great moving team who moved us from walkern to Northumberland ! Thank you all again
Seller
8th Oct 2022 (2 years ago)
K Blackwood
I would recommend Geoffrey Matthews Estate to you all. The staff was very professional and helpful. Mark helped me to find exactly what we wanted. They went above and beyond to grant our wishes. I'm happy I decided to use them. I've moved in now and I can still call them about anything regarding my new house and my new neighbourhood.
Buyer
7th Oct 2022 (2 years ago)
A Wiseman
I rented my property through Geoffrey Matthew and it wasn't a very pleasant experience. My property had been damaged, but when handed back was told it was in 'good condition'. I asked why my property hadn't been inspected or why I hadn't been provided with inspection details and was told that inspections doesn't stop damage. However, the damage was over one thousand pounds to the walls & carpets. There were no inspection pictures provide throughout the tenancy. Agent's blamed the tenants saying they were hostile to inspections, which I find hard to believe as I was paying this company 15% to manage my property.
Twice my tenants withheld rent and I had a rent guarantee with agent, despite this I was made to wait nearly two weeks to be paid by agent. When I went to get the keys for my property, after eventually moving tenants on and returning to UK, I was horrified to find my keys had been given to a contractor who had had them for five days. I had given the agent ample notice of my return to the UK and when I would collect keys.
This happened again the week after when another contractor took the keys and did not return them. One contractor called me directly about entry to the property as the agent had told them to call me - despite the agent still holding keys. As for the contractors that the agent used, I was paying way over the odds and in the end stopped using them. Every month there seemed to be a problem and the solution always seemed to be one of their contractors. A 10 quid toilet part ended up costing me one hundred pounds, the majority in fees!
I challenged the agent on the lack of inspection, but like most my issues with them, emails went unanswered or ignored or took significant time to be responded too. I believe the property ombudsman was also ignored when sending correspondence to this company.
The final numbers for my gas meter were incorrectly entered, which meant I was seriously overcharged. It appeared the tenants switched utilities supplier while living in my property and I wasn't informed. It took 5 months to get sorted with gas and electric company. The council tax was not put back in my name - leading to me being fined.
The whole experience was shoddy, poorly co-ordinated and exhibited a lack of interest in their client.
Would avoid at all costs especially if renting out a property whilst living 6,000 miles away.
Landlord
26th Sep 2022 (2 years ago)
Anonymous Homeseller
An excellent company to work with. Communications was of the highest order and we were talked through the process and updated offers which came in. The photos and video were fantastic and I would not hesitate in recommending this company as a top class Estate Agent.
Seller
27th Aug 2022 (2 years ago)
I Richardson
We bought our home in Great Ashby via Geoffrey Matthews in 2021, Paul being our agent, and couldn't fault them. Everything ran really smoothly and the office kept us updated every step of the way. We would definitely use them again if we were to sell and move again in the future.
Buyer
25th Aug 2022 (2 years ago)
C Stout
Showed up perfectly on time for our viewing in Great Ashby. We waited for five minutes without a sign of an estate agent and having rung the doorbell we knew the owners weren’t in, so we called the office who told us the person showing us the property would be two minutes away.
Having waited another five minutes, we left. Driving back past the property there was still no sign of the estate agent a grand total of 15 minutes after our appointment time.
Can’t believe they not only forgot our viewing but also lied to us. Would have loved to have viewed the property but there we go.
12th Aug 2022 (2 years ago)
R Hatch
All the staff I dealt with including Mark Bolton and Cairen Foulkes were professional and prompt in dealing with my sale. Questions were dealt with in a timely manner and I would have no hesitation to use them again or recommend their services in future.
Seller
31st May 2022 (2 years ago)
L Smith
We used Geoffrey Matthews to sell our house last month and we cannot recommend them enough.
Start to finish we were kept informed, great communications and highly professional.
The house sold within 2 days of viewings. Extremely approachable and friendly team.
Seller
5th Apr 2022 (2 years ago)
S Hunter
We sold our house through Geoffrey Matthews last month and they were absolutely brilliant. Excellent communication throughout, great recommendations for solicitors and a spot on valuation. Couldn't recommend them highly enough.
Seller
31st Mar 2022 (2 years ago)
M Chandler
I would like to thank Paul, Mark and the team for all their guidance in going through the process of buying my new house. They couldn’t have been more helpful from start to finish.
Buyer
2nd Mar 2022 (2 years ago)
R Ingram
Very helpful and professional with the sale of my house even at times when I thought it was never going to end they really done their best and it worked to get the house sold. I recommend Geoffrey Matthews to anyone who needs their property sold. Very happy with the team, Thank you very much.
Seller
2nd Mar 2022 (2 years ago)
L owen
I wanted to thank Raluca for all of her help , in helping find my boyfriend and I our first flat which we have recently moved in to we love it !
Tenant
1st Mar 2022 (2 years ago)
Anonymous Homeseller
Absolutely brilliant. They did exactly what they said they would do. They gave us some great advice. Totally kept us up to date. Totally professional and Cairen was so good. She answered all the emails and calls regardless of how stupid they may have seemed. Her communication was 1st class. Would highly recommend this estate agent.
Seller
13th Feb 2022 (2 years ago)
Anonymous Homeseller
Mark Bolton (Area Manager of Geoffrey Matthew) was a true professional agent and came out to value my property, MARK IS A TRUE GENTLEMAN and provided extensive tips on making my property photogenic and gave me absolute confidence in Geoffrey Matthew Estates. I could tell that Mark had a long successful track record with GM and worked for the company for almost 20 years, he had unbelievable energy and drive even though he's worked for the company for several years and sold my property within 4 DAYS. His team in Great Ashby are vastly experienced. THANK YOU VERY MUCH MARK BOLTON and your wonderful professional team, I have recommended you to all my friends who are looking to sell in the future. Best regards, Michael
Seller
20th May 2021 (3 years ago)
Anonymous Homeseller
We have been really impressed with Geoffrey Matthew’s and Mark Bolton. We met a number of agents in our search and were most impressed by Mark’s attentiveness and professionalism. He gave us advice about preparing our home for listing for sale, including removing clutter, repainting a few high touch areas and removing some of our personal photos from the walls. This inspired us to make lots of changes. Mark arranged lots of viewings and sold our house within 2 weeks of it going on the market. We can’t recommend Geoffrey Matthew’s highly enough.
Seller
1st Jan 2021 (4 years ago)
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