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We have found Mill Hill to be abundant with professional, friendly, motivated estate agents. Our experiences of this agency have been the complete opposite. Whilst searching for a rental property, their charming agent couldn't have been colder or more disinterested in her approach towards us. This attitude began when trying to arrange a viewing date. Then at the viewing, when we asked if my 5yo son could desperately use the toilet, she looked at him as though he was something unpleasant and dismissively said no (I appreciate homeowners may be reluctant, but the total lack of compassion and understanding towards a young child was shocking). When we expressed our interest in the property, she gave a vague answer on the moving in date inconsistent with the online date advertised. When we stated we needed assurances on this deadline, she said with a deadpan stare "fair". When I heard nothing in the subsequent days regarding the position on the property, I called up and received another dismissive response of "not sure yet". At that point I lost interest in dealing with this agency again. On a previous phonecall with one of the team, when registering our initial interest and requirements, I was cutoff with the statement "we are only entertaining chain-free buyers". I was surprised that buyers such as ourselves, who were to become chain-free and looking for a permanent family home were treated this way (particularly in the current challenging market). Having now completed on our dream family home, I would not recommend this agent to prospective buyers.... Read more
17th Aug 2026 (4 weeks ago)