GSC Grays Estate Agents

4.3

73 reviews

Branches 3
Properties for sale 120
Average time to sale 20 weeks

Find out how we collect and process this data

About GSC Grays

GSC Grays have 3 branches and they mainly list properties in DL10, DL12 and YO51. Over the last six months, they've listed 120 properties, with an average time to sale of 20 weeks.

GSC Grays fees

Estate Agent fees vary depending on the area and the level of service offered. In the areas GSC Grays operate, the average fee (charged by all agents) is 1.23%.

Get a quote for selling your property.

Top performing GSC Grays branches

Latest reviews for GSC Grays

GSC Grays
…

Barnard Castle

A Wray

Great service, couldn’t fault it from start to finish.... Read more

17th Jul 2026 (17 days ago)

Unfortunately, my experience with GSC Grays left me feeling that I had to end my instruction due to a complete loss of confidence in the way my property keys were handled. During my instruction, I discovered through an AirTag attached to my property keys that they had been taken to a private address and remained there overnight. The company acknowledged that a member of staff had accidentally taken the keys home. Whilst I accept that mistakes can happen, I consider the security of my property keys to be of paramount importance. There were other occassions over the past 2 months where the location of the the property keys were in other areas of Barnard Castle, well away from the branch, which I found very concerning as there were no viewings booked. When I asked about the security of the keys, I was initially told that the keys had not been touched since May 23rd 2026. When I showed some of the documented photograph evidence (I have many more on other occassions), they admitted the initial mistake. Since that incident, I found myself checking the location of my keys several times a day because I no longer had confidence in the procedures for safeguarding them. As a homeowner, I should never feel the need to monitor the whereabouts of my own keys. One of the questions that immediately came to mind was what would have happened had the property been burgled or suffered an emergency while the keys were at a private address overnight. I found myself wondering what the implications would have been for both GSC Grays and the member of staff who had inadvertently taken the keys home. Fortunately, nothing did happen, but I do not believe clients should ever be placed in a position where such questions need to be asked. In my view, property keys should remain securely within the branch, except when being used for an authorised viewing or other legitimate business purpose. What I found particularly disappointing was the lack of accountability from the branch's management. At no stage did I receive any communication or apology from the Branch Manager on behalf of the office for what I regarded as a serious breach of trust. A simple apology from the person responsible for managing the branch would have demonstrated that the matter was being treated with the seriousness it deserved. Instead, all communication came from a Senior Sales Negotiator. Whilst I appreciate their efforts, I believe this situation warranted ownership and accountability from the Branch Manager. As a result of the incident, I reactivated 24-hour CCTV monitoring at the property and arranged to have the locks changed for my own peace of mind. These were costs and concerns that I never expected to incur. Trust is fundamental when appointing an estate agent. You are entrusting them with access to your home, and unfortunately this incident irreparably damaged my confidence. For that reason, I exercised my contractual right to terminate my instruction by giving the agreed notice. I hope GSC Grays reviews its key security procedures and internal management processes so that future clients can have greater confidence in how their property keys are managed and in how serious issues are handled when they arise.... Read more

9th Jul 2026 (25 days ago)

GSC Grays
…

Barnard Castle

M Stewart

Unfortunately, my experience with GSC Grays left me feeling that I had to end my instruction due to a complete loss of confidence in the way my property keys were handled. During my instruction, I discovered through an AirTag attached to my property keys that they had been taken to a private address and remained there overnight. The company acknowledged that a member of staff had accidentally taken the keys home. Whilst I accept that mistakes can happen, I consider the security of my property keys to be of paramount importance. There were other occassions over the past 2 months where the location of the the property keys were in other areas of Barnard Castle, well away from the branch, which I found very concerning as there were no viewings booked. When I asked about the security of the keys, I was initially told that the keys had not been touched since May 23rd 2026. When I showed some of the documented photograph evidence (I have many more on other occassions), they admitted the initial mistake. Since that incident, I found myself checking the location of my keys several times a day because I no longer had confidence in the procedures for safeguarding them. As a homeowner, I should never feel the need to monitor the whereabouts of my own keys. One of the questions that immediately came to mind was what would have happened had the property been burgled or suffered an emergency while the keys were at a private address overnight. I found myself wondering what the implications would have been for both GSC Grays and the member of staff who had inadvertently taken the keys home. Fortunately, nothing did happen, but I do not believe clients should ever be placed in a position where such questions need to be asked. In my view, property keys should remain securely within the branch, except when being used for an authorised viewing or other legitimate business purpose. What I found particularly disappointing was the lack of accountability from the branch's management. At no stage did I receive any communication or apology from the Branch Manager on behalf of the office for what I regarded as a serious breach of trust. A simple apology from the person responsible for managing the branch would have demonstrated that the matter was being treated with the seriousness it deserved. Instead, all communication came from a Senior Sales Negotiator. Whilst I appreciate their efforts, I believe this situation warranted ownership and accountability from the Branch Manager. As a result of the incident, I reactivated 24-hour CCTV monitoring at the property and arranged to have the locks changed for my own peace of mind. These were costs and concerns that I never expected to incur. Trust is fundamental when appointing an estate agent. You are entrusting them with access to your home, and unfortunately this incident irreparably damaged my confidence. For that reason, I exercised my contractual right to terminate my instruction by giving the agreed notice. I hope GSC Grays reviews its key security procedures and internal management processes so that future clients can have greater confidence in how their property keys are managed and in how serious issues are handled when they arise.... Read more

9th Jul 2026 (25 days ago)

GSC Grays
…

Barnard Castle

S Zaremba

Would recommend GSC Grays without hesitation, great advice quality marketing and excellent local knowledge. Was kept informed throughout the sales process... Read more

23rd Jun 2026 (6 weeks ago)

GSC Grays
…

Barnard Castle

Anonymous Homeseller

Had a good reputation but not as hungry to sell as I hoped.The staff though are very personable.... Read more

11th Jun 2026 (8 weeks ago)

GSC Grays
…

Boroughbridge

M Armsby

I was very impressed with the whole service from the initial consultation right through to the support provided by the after-sales team. From the very beginning, everyone took the time to explain the process clearly, answer any questions I had, and make me feel completely at ease. The entire team was highly professional, knowledgeable, and efficient, yet always approachable and genuinely friendly. Selling a home can often be a stressful experience, but they made the whole process smooth and straightforward. Communication was excellent throughout, and I always felt well informed and supported at every stage. Nothing seemed too much trouble, and their commitment to providing outstanding customer service really stood out. I am extremely pleased with the experience and would certainly recommend them to anyone considering selling their home. Their combination of professionalism, expertise, and personal service made all the difference, and I wouldn't hesitate to use them again in the future.... Read more

4th Jun 2026 (9 weeks ago)

Find out how we collect and process this data