We are very glad we chose GSC Grays as our agent. They were very professional with a good understanding of the local market. The costs were clearly communicated from the outset which wasn’t the case with some other agencies we contacted. Communication was excellent and they handled all negotiations well. We were kept well informed as the sale progressed. We would have no hesitation in recommending them.... Read more
Seller
21st Dec 2023 (1 year ago)
J Booth
Very helpful and polite .Very professional. Many thanks... Read more
22nd Jul 2023 (1 year ago)
B Dowson
Fantastic meal every time... Read more
20th Apr 2023 (1 year ago)
A Bogojevic
Just as I had a wining bid and all of a sudden my details are not correct after I had 4 bids already.
This is 15 minutes before the auction ends.
Very bad experience.
Do not even waste your time with this company.... Read more
28th Mar 2023 (1 year ago)
J Carnell
Disappointing experience. Catherine came to value our property, didn't seem particularly interested in our property and its potential. Said she would come back to us with a valuation when she returned to the office, however when she did get back to us she told us we would have to wait a week as she was going on annual leave! When she did eventually get back to us she valued it at £190,000 less than another estate agent in the area?! Very poor experience.... Read more
Seller
20th Jan 2023 (2 years ago)
S Booton
The concept of a dedicated progression team, is something we have not experienced before and works extremely well. All of the staff we dealt with were professional, helpful and friendly. The whole experience was positive and would not hesitate to use GSC Grays in the future, thank you.... Read more
19th Jan 2023 (2 years ago)
M Gaylard
Listing properties of non standard construction and not notifying the buyer is a shockingly bad way to do business. Its deceptive, time wasting for all parties and costly. I would have more honest information and protection buying a toaster than buying a house through GSC, the vendor didn't update the listing after notification ! So lied on a Google review ! Also it seemed weird that on the way to the viewing I get a call from a senior member quizzing me about if I was a cash buyer, saying not everyone who says cash means cash ! No wonder when you are deceptively trying to sell a house you can't get a mortgage on !!!!!! They obviously were 100% aware of thier actions and underhanded ways of trying to sell someone the biggest purchase of thier life !? Terrible is an understatement.... Read more
Buyer
22nd Dec 2022 (2 years ago)
D walters
Only purchased through GSC Barnard Castle but was treated brilliantly by all. We got more info from the staff than we did from our own solicitor. Would highly recommend their services.... Read more
Buyer
12th Dec 2022 (2 years ago)
M Corcoran
Recently purchased a house that was was being sold through GSC Grays, Barnard Castle. Agent was incredibly helpful, friendly and made our purchase go smoothly.... Read more
Buyer
11th Sep 2022 (2 years ago)
G C
Answered the phone promptly and courteously but could not help as once again the landlord would not accept one well behaved dog. Sadly this is the norm wherever I ring.... Read more
Tenant
16th Aug 2022 (2 years ago)
P Riley
Delightful staff who provided an efficient and very professional service.... Read more
4th Aug 2022 (2 years ago)
S Boniface
I have just purchased a house marketed by GSC Grays.. The whole process was made very easy by the excellent staff in their Barnard Castle office. They kept me fully informed at each stage and I would thoroughly recommend them.... Read more
28th Jun 2022 (2 years ago)
Michael
Just sold our property and it was 5 stars all the way until our moving day. I had moved 90% of our stuff out the day before due to me been away with work on the final day so my heavily pregnant wife just had a few small bits to clear up. She had requested specifically for the keys not to be handed over until 3pm as we had a cleaner coming over at 1pm to clean for 2 hours ready for the new owner. My wife left the house at 12pm for some lunch and returned half an hour later to find the new owner and several family members in the house with some of our stuff and paperwork still present and the money for the sale not in our account which didn't until about 4pm and the cleaner hadn't even arrived yet. My wife broke down in tears as she wanted the house fully cleaned and ready for the new owner even though they were not bothered and were fine about it my wife's simple request was ignored.... Read more
4th Jun 2022 (2 years ago)
D Lucas
Grays managed my rental property in Barnard Castle for a number of years and recently assisted me with the sale of the property. Their service was excellent during the management of the property and have kept me well informed during the sale process which has completed recently.... Read more
Seller
4th May 2022 (2 years ago)
R lewis
GSC Grays have managed our rental property for nearly 5 years and have recently just acted as our estate agents in selling it. Throughout our dealings with them the whole team have been excellent and very professional. Nothing is too much trouble to sort out and we would highly recommend using their services. We would not hesitate to use them again in the future whether as a landlord or when selling a property.... Read more
Seller
24th Apr 2022 (2 years ago)
S Cobain
Great Service, Friendly, Informative and Professional at all times. Especially the ladies in the Barnard Castle Branch Katherine, Marie and Vicky.
If I had to single anyone out for special praise it would have to be Vicky, who went above and beyond what was expected, in a professional and friendly manner at all times.
Thank you for your support throughout our house purchase. Highly Recommend.... Read more
Buyer
31st Mar 2022 (2 years ago)
J Naseby
A professional service with regular contact from sales and from the progression team.... Read more
3rd Mar 2022 (2 years ago)
D Tunstall
Professional, efficient and friendly - what else could you ask for!
Helped us buy and sell a property in town, really pleased we chose to use their services. Highly recommended.... Read more
Seller
17th Feb 2022 (2 years ago)
M williamson
I can highly recommend the Service and all of the Staff and Directors at GSC Gray's for their attention and professionalism .. this is a result of not only my regular contact with the Company as a Local property Professional myself but also from my personal experience having entrusted the sale of my own home to GSC's recently... Read more
Seller
15th Dec 2021 (3 years ago)
N Dowdall
Very professional company. Extremely helpful and will always give a response in the same day. They will always update you with relevant information. I would 100% recommended and I would definitely sell a house through them if ever needed.... Read more
28th Oct 2021 (3 years ago)
B Hope
Each member of staff I have spoken to have been excellent, very friendly, professional and responds straight away. Great service... Read more
3rd Oct 2021 (3 years ago)
J Potts
Great service kept me well informed during the whole process.... Read more
29th Sep 2021 (3 years ago)
T Elstob
Grays are a very good estate agents very professional in all ways.very helpful and friendly.... Read more
13th Sep 2021 (3 years ago)
M Burgess
The agents at the branch, and the sales team, communicated with me frequently throughout the process of the house purchase; they were a pleasure to deal with. A superbly professional service, I cannot recommend GSC Grays highly enough!... Read more
Buyer
1st Aug 2021 (3 years ago)
L mosher
I was very impressed with the work of GSC Grays. They were representing the people we were buying a house from and although we were on the receiving end of their prompting for information to assist their client with a prompt sale. I was very impressed at how involved they were throughout the process. I wish we had used them for the sale of our house too in the chain as the service they offered for their client was brilliant.... Read more
Buyer
21st Jul 2021 (3 years ago)
S Wood
Always very helpful, proactive and quick to respond to any queries. Friendly and professional team, very pleasant to deal with and made the whole process as smooth as it could possibly be. Would definitely recommend.... Read more
7th Jul 2021 (3 years ago)
C Moody
Exceptional service! Nothing was too much trouble. Responded to all queries very quickly. Very professional and friendly.... Read more
5th Jul 2021 (3 years ago)
B Wilson
Fantastic people to deal with at GSC Grays, Barnard Castle.
For me they are by far the best estate agents In the North East.
Had they been working for a member of their own family, they couldn't have done anymore.... Read more
3rd Jul 2021 (3 years ago)
A fearnley
As a purchaser of a house on the market with CSC Grays, we found them extremely helpful all the way through the process. They regularly contacted us with updates on the purchase and assisted us promptly with any issues and questions. They'll certainly be our first choice should we ever put our house on the market.... Read more
Buyer
2nd Jul 2021 (3 years ago)
S Barratt
We recently sold a house through the Barnard castle office and purchased another from the same office. The team of Catherine, Vicky and Sophie made the whole process of buying and selling so easy and stress free! They are all very efficient and so professional and yet have the time to be genuinely helpful and friendly in their approach, nothing
is ever too much bother.
They were truly a joy to deal with and we would recommend their services to anyone. Keep up the good work!
Thank you for everything!
Mr & Mrs B... Read more
Seller
1st Jul 2021 (3 years ago)
M Hutchinson
Fantastic for photos.... Read more
15th May 2021 (3 years ago)
C Lainchbury
Absolutely excellent service. The team couldn't do enough, and nothing was too much trouble. They were so helpful and supportive in what was a very challenging process and made us feel like their only customer. Would 100% recommend them.... Read more
2nd Oct 2020 (4 years ago)
G A
A Very Unethical Way of Choosing a Client to rent a property.
The Rug was Also Pulled from underneath Us.
UnHelpful would be an Understatement... Read more
Tenant
20th Jul 2020 (4 years ago)
B Messham
Awful experience. They’ve pulled the rug from under us. Sometimes when I rang I got unhelpful staff too.... Read more
10th Dec 2019 (5 years ago)
A benbow
Poor customer service at one particular branch,
Unhelpful dismissive and rude staff.... Read more
6th Aug 2019 (5 years ago)
J Riordan
It's an easy way to get down the cliff.... Read more
4th Aug 2019 (5 years ago)
J Crabbe
Excellent service.... Read more
13th Apr 2019 (5 years ago)
S Karoyo
Hey am salim karoyo looking for an assistant,there is ma friend Hokins Kenedy sent me some stuffs to kenya through GSC how can i get those stuffs??... Read more
24th Feb 2016 (8 years ago)