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Our experience with Hawks Property was extremely frustrating throughout our tenancy. The biggest issue was not simply the number of problems with the flat, but how difficult it was to get anyone to actually address them.<br><br>There was an extensive amount of mould throughout the flat, including in the fridge, bathrooms, all of the window partitions in the living room, and the kitchen caulking (all pictures attached). We repeatedly raised these issues, including concerns that the mould was affecting my partner’s skin, but there was no urgency in dealing with them. We consistently had to wait an unreasonable amount of time just to receive a response, let alone have someone come and properly resolve the problem.<br><br>When we did finally receive a response to some of the mould issues, the solutions were inadequate. For example, the solution to mould on one of the doors was simply to paint over it, rather than properly addressing the underlying problem. The mould around the windows was also cleaned, but the cleaning was clearly inadequate because it returned within a couple of weeks.<br><br>Communication with the property management team was another major problem. Whenever we called about an issue, we were repeatedly told that Brandy or Yasmine were “in a meeting” and would call us back in a certain number of minutes. There was not one occasion where we actually received the promised callback. We were repeatedly left having to chase them ourselves during our working hours.<br><br>The general standard of maintenance was also extremely disappointing. One particularly ridiculous example was the stove: all of the numbers on the stove knobs had been completely scratched off, making it impossible to tell which setting you were selecting. Rather than replacing the damaged knobs, we were given a white permanent marker and told to write the numbers on ourselves.<br><br>There was also an issue with the vacuum cleaner. The vacuum was included on the property’s inventory/check-in list, but when it needed replacing, Hawks Property refused to replace it. We were told that it had belonged to the previous tenants and had simply been left for us as a “gesture of goodwill.” This was particularly frustrating given that it was documented on the inventory for the property. We were left having to argue over whether an item that was listed as part of the property’s contents was actually their responsibility to maintain or replace.<br><br>There were also several issues with fixtures and fittings, including the freezer’s wooden panel coming off its hinges, window latches becoming loose, and the closet mirror’s sliding door coming off its hinges. These were issues we reported and, in our experience, were consistent with normal use rather than deliberate damage.<br><br>Despite reporting these problems during the tenancy, Hawks attempted to charge us approximately £450 from our deposit for repairs at the end of the tenancy, including charges relating to hinges and other items that had simply been used normally. We disputed these charges through the deposit scheme. We accepted responsibility for a small amount of paint damage (approximately 1 in), but disputed the other charges.<br><br>It was particularly frustrating to be told that we were responsible for damage to hinges simply because they had become worn or loose after being used normally throughout the tenancy.<br><br>Overall, our experience involved extensive mould, inadequate maintenance, extremely slow responses, promised callbacks that never happened, poor communication, disputes over items documented on the inventory, and ultimately having to defend ourselves against charges for issues we believe were either pre-existing, normal wear and tear, or had already been reported.<br><br>I would strongly recommend that anyone renting through Hawks Property photographs everything when moving in, keeps copies of the inventory, documents every maintenance issue, and communicates in writing wherever possible.<br><br>Based on our experience, we would not recommend Hawks Property to anyone.... Read more
29th Sep 2026 (5 weeks ago)