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- Hilton & Horsfall
Hilton & Horsfall Estate Agents
4.2
124 reviews
- Branches 2
- Properties for sale 113
- Average time to sale 10 weeks
About Hilton & Horsfall
Hilton & Horsfall have 2 branches and they mainly list properties in BB9 and BB7. Over the last six months, they've listed 113 properties, with an average time to sale of 10 weeks.
Hilton & Horsfall fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas Hilton & Horsfall operate, the average fee (charged by all agents) is 0%.
Get a quote for selling your property.Top performing Hilton & Horsfall branches
Latest reviews for Hilton & Horsfall
R Pettifer
1
Communication is woeful. As soon as the contract was signed we heard nothing more other than a few viewings. We were expecting some information as the weeks went on like RightMove metrics, enquiry numbers - nothing. We emailed asking - nothing. We emailed and complained (following their out of date complaints procedure) - nothing. We have resorted to contacting the ombudsman now.<br><br>Steer clear.
21st Jul 2026 (13 days ago)
K Nichols
5
I cannot speak highly enough for the service I received from this estate agents. From the moment I contacted them and given my situation, they were kind, courteous, compassionate and incredibly helpful. They guided me through the steps of the house sale process, with a smile and so incredibly warm and friendly. Selling a house isn’t something I’ve done before and that comes with its own complications. They were so patient, it’s been a pleasure to deal with their team through this process. Thank you all so much for everything.
15th Jul 2026 (19 days ago)
H Wilkinson
1
We recently purchased our first home through Hilton & Horsfall. Throughout the transaction, we remained patient because we genuinely loved the property; however, below is an honest summary of our experience. Whilst I could write considerably more, I have limited this review to the main points.<br><br>Bella dealt with the majority of the transaction and was our main point of contact throughout. During the earlier stages of the purchase, she was helpful, responsive and professional, and we appreciated her assistance during what became a long and sometimes stressful process.<br><br>Unfortunately, our experience was not consistent across all members of staff. I have noticed that several other reviews mention Teal, and sadly our experience with him seems to align with other comments on Google reviews.<br><br>One recurring frustration was repeatedly being told, word for word, “I know you’re only first-time buyers, so you don’t know how this works.” Whilst we appreciate that first-time buyers may need additional guidance, comments like this came across as dismissive and condescending rather than helpful. This happened on numerous occasions, including when arranging surveys, requesting a second viewing and discussing the progress of the transaction.<br><br>Communication was also a source of frustration. From offer acceptance to around the 15-week mark, the only update we received was that matters were “with the seller’s onward purchase”. It was only after asking our solicitor to aid us in following up on the Estate Agent that we discovered there were Land Registry issues affecting the seller’s onward purchase. Earlier and more transparent communication would have made the process far less stressful.<br><br>Another concern was that on several occasions I called the main office number and was directed to voicemail. When I called straight back from with my Caller ID turned off, the call was answered immediately. The first time I assumed it was a coincidence, but after it happened repeatedly it was clear that the team at Hilton & Horsfall ignore calls that they do not want to deal with.<br><br>Completion day was particularly disappointing. Our purchase completed at around 12pm and we received a call confirming this, but were then told not to collect the keys until the seller’s onward purchase had completed because “that’s simply how it works”. I immediately contacted our solicitor, who confirmed this was simply not the case. Once completion had taken place, the property legally belonged to us. The sellers were sat in the front garden waiting for their own purchase to complete while our removal company had to be delayed until they eventually left the property at around 3pm.<br><br>Ultimately, we proceeded because we genuinely loved the property and wanted to complete the purchase. Had we not felt so strongly about the house itself, our experience would have led us to withdraw much earlier.<br><br>Whilst we understand that the seller is the estate agent’s client, the buying experience still matters. Bella was helpful during the earlier stages of the transaction. Unfortunately, our overall experience was let down by our interactions with Teal and the way the latter stages of the purchase were handled.<br><br>As a result, we would not choose to market a property through Hilton & Horsfall in the future and would be reluctant to view another property listed by them.
6th Jul 2026 (28 days ago)
N Akhtar
5
Excellent service
3rd Jul 2026 (4 weeks ago)
M Grimshaw
5
Hilton and Horsfall was our first choice for selling our Home in Barrowford, especially with them being a local company, but mainly because of so many recommendations we'd had from people.<br>We soon realised we'd made the right decision after our first consultation with Gavin. He was also very honest and reassuring about our sale. He gave the perfect evaluation because our property sold in just a day and half for the full asking price.<br>He also went above and beyond in helping us with a stop gap rental property.<br>We are more than happy with all there help and services and would highly recommend them.<br>Thank you !
3rd Jul 2026 (4 weeks ago)
S spencer
5
I've now used Gavin and the team to sell both of my houses, and I honestly wouldn't use anyone else.<br><br>From the first valuation to completion, they've been brilliant. Communication is always great, they're quick to respond, and Gavin really listens to your feedback. Nothing ever feels like too much trouble.<br><br>The photos they take are miles better than other estate agents I've used or seen, and they really make your home stand out. They also value your property properly – both of my houses were priced fairly and never undervalued.<br><br>A genuinely friendly, professional team who make the whole process so much easier. I'd recommend Gavin and the team to anyone looking to sell their home. Thankyou again!
2nd Jul 2026 (5 weeks ago)
All 2 Hilton & Horsfall branches
R Pettifer
1
Communication is woeful. As soon as the contract was signed we heard nothing more other than a few viewings. We were expecting some information as the weeks went on like RightMove metrics, enquiry numbers - nothing. We emailed asking - nothing. We emailed and complained (following their out of date complaints procedure) - nothing. We have resorted to contacting the ombudsman now.<br><br>Steer clear.
21st Jul 2026 (13 days ago)
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E Singleton
1
I have had an absolutely horrendous experience with Hilton and Horsfall by anyone's standards. In spring 2024, I put my house in Clitheroe on the market with them for £135,000. I was offered the full asking from a young girl from Clitheroe who was getting her Dad to pay for the majority of it. I then received emails and phone calls from the manager of Mortimers, who I had dealt with in the past, who was trying to advise and warn me that the price was too low. I also had members of the community in Clitheroe approaching me and telling me it was on for too little. I then panicked and asked the buyer for just £5000 more. She declined claiming they couldn't afford this, yet went on to buy another property in Clitheroe for a lot more money. I then felt I had no option but to back out. I informed H and H and they responded with an invoice for £1800 for changing my mind. I paid the admin fee of £300 immediately which I couldn't afford and tried to explain that I didn't realize it was on for far too low, and that I couldn't afford to lose that kind of money. It didn't make any difference and they proceeded to hound me through the small claims court, bearing in mind I have never had any debt or been in any kind of trouble in my life let alone with a court, this was deeply shocking and upsetting. It has put such a financial strain on me, especially as I have recently experienced some serious health problems, and had my disabled Dad to think about. Members of the community who know me and know my situation pulled together to help me in various ways, and that touched me greatly. Clitheroe looks after their own. H and H's attitude to me was utterly disgusting, bullying and intimidating. They threatened to sue me for slander when I put up a review, however slander is only illegal when it is something which is untrue. They have also done things like ignoring my emails when after I made the first payment they demanded I needed to know the courts had been informed. They wouldn't inform them properly and wouldn't communicate with me, so I withheld my next payment until I knew what was going on, to which they imediately email me with all sorts of threats and how I was now in breach of the agreement and would be referred back to the courts. It was a nightmare. Not only that, but when I went in trying to get my house keys back they wouldn't give me them, and a oldish bull of a woman came stamping down the stairs, on a phone, staring at me and cocking her head from side to side, hissed "yes?!" Clearly knowing who I was and trying to intimate me. I'm not used to these type of rough (but with money) people and I do find that they don't know how to conduct themselves, don't know how to behave and tend to bully people they view as in a weaker position than them. I would say that's the hallmark of. rough but with money people. Indeed, their reviews on trustpilot suggest they treat tenants very badly and with disrespect, especially in Burnley where there is more poverty and more vulnerability. One man said they called him "benefit scrounging scum". H and H are the one's who think they are automatically entitled to other people's money. They are rip off merchants, and like a lot of estate agents, they do not have their clients best interests at heart. There is an excellent documentary on BBC iPlayer at the moment called "undercover estate agents". It shows exactly this, and it's definitely something I've experienced with H and H in Clitheroe. I know for a fact because I have been told by one of the potential buyers who were willing to offer more were put off by H and H once the daddy had got his princess a ridiculously good deal. They should have been working for me as their client first and foremost. I think they had me pegged as a bit vulnerable from the start. From Teal screaming at me down the phone when I changed my mind to the relentless abuse, the disrespect and unprofessionalism has been off the charts. Mark fancies himself as a ruthless businessman, but in reality, he's just someone's spoilt son
Go back to Burnley. You're not welcome.
13th Oct 2025 (9 mo. ago)
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