I am looking at buying a 2nd property. Beth at Holyroyds is amazing ????. She kept me informed even when she was waiting to get hold of vendors just to let me know that she hadn’t forgotten.
I do however think that the web chat is very poor I won’t be using that again. Whoever was handling my ‘chat’ clearly did not read my messages and asked me for information that I’d already given at least once already. Very poor customer experience but then Beth made up for that. ????????... Read more
So much junk on the screen. Pop ups. Concealing the property you want to look at. Talk about not seeing the wood for the trees. Might as well search for the same property on zoopla because there are more photos and no annoying pop ups... Read more
Woman who showed me around the property seemed unhappy to be there and not happy to take questions. Her answers about the property seemed to vary as the answers she gave during the viewing and when I asked again when I followed up was completely different. Zara was very stroppy over the phone when I asked for a second viewing and when I asked to view on a specific day which she said she couldn’t do and can do a different day which she booked it in before I even agreed to the new date.
We were made to feel like we were bothersome even though answering questions is part of their job. Of course people will have questions and want to make sure the property is a good fit especially when you are spending an immense amount of money. We were actually very interested in the property but her service had put us off.
Would not recommend due to poor service.... Read more