5

A review probably isn’t enough to express our gratitude to Tony and the team at Home Connexions –
Stuck in truly awful experience with another agent and a looming deadline set for an onward purchase, I emailed the HC office to explore their services on a Friday night.
By Saturday a member of the team called me back, advising that the owner – Tony Shand – would arrange to phone me. He did so that same day and then came to visit us on Sunday night. Pretty sure that’s his day off but this guy lives and breathes his business and really cares about offering the best possible experience for the people he works with. He spent an hour and a half with us that evening.
Tony was honest with us but encouraging, appraising our advert and giving what would prove to be sound advice for moving forward. I alerted him to our deadline and Tony guaranteed we would meet it well in advance, and explained how exactly he and his team would do that.
We came off the market on Monday and everything was seamless thereafter – fraud checks Tuesday; photos Wednesday; back on the market Friday.
When our photos and video tour arrived, we were genuinely blown away – the quality of the photos were superb, and the video tour elevated the property more. We could see the number of views on the video climb in line with viewings which were booked in steadily throughout the following week.
We went from sitting on the market and in limbo for 7 weeks with just six viewings, to TEN viewers being secured and diarised within 3 days of going live with HC.
We received an offer in excess of our home report by Thursday morning – less than a week after going back on the market as a new listing.
When I phoned Tony to thank him, he explained that this is what estate agency services in the UK should look like.
It's my view that it’s not like this was something extra-ordinary at HC and the quality here is simply part of the service. In addition, Tony essentially made good on his guarantee to us and our onward purchase is in motion.
Home Connexions were in contact with us in some way, every day from the moment we registered our interest in their services and their advice at the point of offer was invaluable (thank you Karen). They also sought proof of funds as part of the process to strengthen confidence in the offer we accepted.
The HC team supported us through our anxieties and were delightful in their approach – this was something our viewers also commented on - everyone was consistent, friendly, knowledgeable, professional, and encouraging.
With that, it doesn’t feel enough but we offer sincere thanks to all at Home Connexions – Karen, Christine, Cara, Emma, Kenny – if there is anyone I have missed I apologise - thank you so much for your support, direction and understanding every step of the way.... Read more
29th Aug 2024 (24 weeks ago)