T Panesar
1

Extremely Disappointed – Unacceptable Communication and Serious GDPR Breach
Our experience with this estate agent has been nothing short of frustrating and deeply concerning. While they were responsive and attentive when dealing with the buyer, their level of communication with us—who are equally important in this transaction—has been completely inconsistent and unprofessional.
Since 12th March, we have received no updates or responses from the agent, despite sending multiple serious and urgent emails. This lack of communication has left us completely in the dark about where we stand. As a result, we are now incurring financial losses of over £6,000 per month since February, with no clear direction or accountability from the agent.
To make matters worse, we were shocked to learn that the agent shared our financial advisor’s contact details with the seller without our consent, and even more disturbingly, disclosed sensitive financial information, including our mortgage lender’s name and the amount of the mortgage. This information was only known to the agent and our financial advisor, making this a clear and serious breach of GDPR. The seller has since directly contacted our mortgage broker—something that should never have been possible under professional and ethical conduct.
Despite all of this, the agent has failed to respond, even after being sent an urgent email over two weeks ago, explicitly highlighting the financial impact and the need for immediate action.
We are now in the process of escalating this matter to relevant governing bodies and higher authorities to report the unacceptable level of service, gross mishandling of personal data, and ongoing financial harm caused by their negligence.
This has not only been unprofessional—it has been deeply damaging, and we strongly advise others to proceed with extreme caution.... Read more
28th Apr 2025 (9 mo. ago)