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I’m very disappointed with my experience with this agency. I contacted them about a property almost immediately after it was listed and received no response for over a week. After the bank holiday weekend, I called to follow up because there was an open house viewing scheduled and we were genuinely very interested in the property.
The first person I spoke to told me they would get back to me, but nobody ever did. I called again later that same day and unfortunately the second agent seemed completely uninterested and unable to answer even the most basic questions about the property or viewing process. I understand not every staff member will know every detail instantly, but I would at least expect some professionalism, communication, and willingness to help. It honestly felt like speaking to someone who simply did not care. I find it concerning that an agency representing properties cannot provide basic information to serious potential tenants/buyers.
In the end, nobody followed up with me by phone or message despite promising to do so. Very poor communication and customer service overall.
I very rarely leave reviews, whether positive or negative, so for me to take the time to write this says a lot about how disappointing this experience was.... Read more
9th May 2026 (21 days ago)