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- Johns & Co
Johns & Co Estate Agents
4.6
836 reviews
- Branches 7
- Properties for sale 248
- Average time to sale 20 weeks
About Johns & Co
Johns & Co have 7 branches and they mainly list properties in E1W, SW11, E14, E16, NW6 and TW8. Over the last six months, they've listed 248 properties, with an average time to sale of 20 weeks.
Johns & Co fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas Johns & Co operate, the average fee is 1.88%.
Get a quote for selling your property.Top performing Johns & Co branches
Latest reviews for Johns & Co
M Alamiry
1
I had an absolutely horrific experience with Johns&Co letting agency, and I highly advise anyone to avoid them at all costs. From the moment I paid the holding deposit, the service went completely downhill.
Chante Scott, who was my main point of contact, was incredibly unprofessional. As soon as I paid the holding deposit, she stopped responding to my messages and emails altogether. I had to chase her constantly for updates, and even after being promised that my refund would be processed within 5 working days, it took a shocking 3 weeks. I was left in the dark, with no communication, and forced to follow up every single day. It was beyond frustrating.
What made the situation even worse was that I had to escalate it to the CEO and directors to get any movement. Their lack of urgency and utter disregard for customer service is appalling.
Michael, another staff member, wasn’t much better. His approach was just as unhelpful, and extremely rude and at no point did I feel that anyone at Johns&Co cared about resolving the issue promptly.
Do yourself a favor and steer clear of this agency. Their unprofessionalism, poor communication, and complete lack of accountability made this one of the worst rental experiences I’ve ever had. Zero stars if I could give them that!
11th Dec 2024 (5 weeks ago)
B Yep
1
Think twice before you rent!
While the move in process was smooth as all agencies would do, the living and checkout has been a different story.
When we moved in, there were lots of maintenance issues such as water damage, cleaning issue and moulding etc and we submitted requests following their email guidance. But the fix took forever and eventually never got done. When we moved out, the agency requested deposit to fix the issues we have listed at the beginning. This is totally unacceptable and unfair. And because we didn’t choose the cleaning service they provided, the cleaning job we hired others to do is deemed as not cleaned. The house wasn’t even clean when we moved in and it was shown in the check in report. We never asked for compensation with the state we were left behind.
I urge you to think really throughly before you work with the to rent your next property. I rented multiple places in this city and this is by far the most unfair agency. Money is not the issue for me but fairness.
London has definitely become a joke of a city in the world and many people are having such a difficult time with the state of living in London. This behavior definitely doesn’t help. I understand you wanna profit but maybe do it in a more ethical and fair way.
i moved out in August. And I’m still in “battle” for this deposit. It’s ridiculous
30th Nov 2024 (7 weeks ago)
S Scanlon
5
I had a wonderful experience dealing with Oliver :)
My purchase was extremely smooth due to his chasing.
8th Nov 2024 (10 weeks ago)
M Sun
1
After 8 months, I have to say, The renting experience with Johns&Co is the worst of the worst experience ever in my life with a real estate agency.
The first day we moved in, we reported a bunch of issues: the hob wasn’t working properly, a few lights weren’t working, the washing machine wasn’t working, the oven wasn’t working… until this very day, the hob is still not working properly, the lights are still the same, the washing machine is broken again, they told us to fix it ourselves???????I’ve given up on trying to communicate with them, because every single person in this company, from top to bottom, no body gives a shi*t about the tenants. I never regretted anything in my life, but I regretted that I trusted Johns & Co with my life ???? We just want to live here peacefully and do not want to cause any problems, but they don’t let us????
We left a review on Trust Pilot shortly after we moved in and they tried to make it disappear and said it wasn’t true???? so we had to provide all the information for trustpilot to keep it.
Oh, and before we moved in, we viewed another flat in the same building on the second floor, I asked the guy if there was AC in the flat, he said “yes, and you can control it through your phone”, we were very excited, because we assumed every apartment had air conditioners. However, after we moved in, we didn’t find anything that looked like an AC unit, asked Johns and Co, they said I shouldn’t have assumed that every apartment would have AC, only some luxury apartments have it. ???? I asked our neighbours, they said only 8th floor and above have AC???? so we know who’s lying. ????????????
I’ve seen some people say this company doesn’t give deposits back to tenants. I will have to pray every day from now on so I can get my deposit back????
Anyway, please avoid this company at all cost, and hope nobody gets bullied by them again ????
25th Oct 2024 (12 weeks ago)
E Kinsella
1
Johns & Co tried to withhold our deposit with very little basis when moving out of our property in Nine Elms. We challenged this and brought it to the TDS, who agreed with us and enforced Johns & Co to pay the full undisputed deposit. I wouldn’t expect shady tactics like this from quite a big letting agent such as Johns & Co. If letting from them, don’t let them swindle you out of your deposit which they most likely do to all tenants. Would never rent from them again after the experience.
23rd Oct 2024 (12 weeks ago)
V Kursak
1
Agent name Vennesa so unprofessional I don’t know what lady is doing there she know non regards property or any information.
Also I had a viewing with her she was messaging me 10 min before that if I don’t come on time she is leaving even that it wasn’t ti yet.
So unprofessional
15th Oct 2024 (13 weeks ago)
All 7 Johns & Co branches
B Yep
1
Think twice before you rent!
While the move in process was smooth as all agencies would do, the living and checkout has been a different story.
When we moved in, there were lots of maintenance issues such as water damage, cleaning issue and moulding etc and we submitted requests following their email guidance. But the fix took forever and eventually never got done. When we moved out, the agency requested deposit to fix the issues we have listed at the beginning. This is totally unacceptable and unfair. And because we didn’t choose the cleaning service they provided, the cleaning job we hired others to do is deemed as not cleaned. The house wasn’t even clean when we moved in and it was shown in the check in report. We never asked for compensation with the state we were left behind.
I urge you to think really throughly before you work with the to rent your next property. I rented multiple places in this city and this is by far the most unfair agency. Money is not the issue for me but fairness.
London has definitely become a joke of a city in the world and many people are having such a difficult time with the state of living in London. This behavior definitely doesn’t help. I understand you wanna profit but maybe do it in a more ethical and fair way.
i moved out in August. And I’m still in “battle” for this deposit. It’s ridiculous
30th Nov 2024 (7 weeks ago)
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- Average asking price achieved
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E Kinsella
1
Johns & Co tried to withhold our deposit with very little basis when moving out of our property in Nine Elms. We challenged this and brought it to the TDS, who agreed with us and enforced Johns & Co to pay the full undisputed deposit. I wouldn’t expect shady tactics like this from quite a big letting agent such as Johns & Co. If letting from them, don’t let them swindle you out of your deposit which they most likely do to all tenants. Would never rent from them again after the experience.
23rd Oct 2024 (12 weeks ago)
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- Average asking price achieved
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Jack
1
Really bad communication. Contacted the agent for confirming the viewing time by email and call, never get the updates. And the agent never care about their customer, wasting my whole day traveling.
27th Apr 2024 (8 mo. ago)
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S Scanlon
5
I had a wonderful experience dealing with Oliver :)
My purchase was extremely smooth due to his chasing.
8th Nov 2024 (10 weeks ago)
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Access detailed insights of how this agent performs
- Average asking price achieved
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Access detailed insights of how this agent performs
- Average asking price achieved
- Average sale time
- Properties sold
Johns & Co - West Hampstead
Unit 7, Heritage Lane, West Hampstead Square, West Hampstead, London, NW6 2BR
4.6
M Alamiry
1
I had an absolutely horrific experience with Johns&Co letting agency, and I highly advise anyone to avoid them at all costs. From the moment I paid the holding deposit, the service went completely downhill.
Chante Scott, who was my main point of contact, was incredibly unprofessional. As soon as I paid the holding deposit, she stopped responding to my messages and emails altogether. I had to chase her constantly for updates, and even after being promised that my refund would be processed within 5 working days, it took a shocking 3 weeks. I was left in the dark, with no communication, and forced to follow up every single day. It was beyond frustrating.
What made the situation even worse was that I had to escalate it to the CEO and directors to get any movement. Their lack of urgency and utter disregard for customer service is appalling.
Michael, another staff member, wasn’t much better. His approach was just as unhelpful, and extremely rude and at no point did I feel that anyone at Johns&Co cared about resolving the issue promptly.
Do yourself a favor and steer clear of this agency. Their unprofessionalism, poor communication, and complete lack of accountability made this one of the worst rental experiences I’ve ever had. Zero stars if I could give them that!
11th Dec 2024 (5 weeks ago)
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- Average asking price achieved
- Average sale time
- Properties sold
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