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- Johns & Co
Johns & Co Estate Agents
4.4
878 reviews
- Branches 7
- Properties for sale 331
- Average time to sale 21 weeks
About Johns & Co
Johns & Co have 7 branches and they mainly list properties in E1W, SW11, E14, E16, NW6 and TW8. Over the last six months, they've listed 331 properties, with an average time to sale of 21 weeks.
Johns & Co fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas Johns & Co operate, the average fee (charged by all agents) is 1.89%.
Get a quote for selling your property.Top performing Johns & Co branches
Latest reviews for Johns & Co
Anonymous Homeseller
5
JOHN&Co are great, we had a really positive experience with them.
18th Apr 2026 (18 days ago)
A Mimi
1
I’ve had a nightmare experience with john co since the very beginning. First, they were incredibly inefficient with the move-in process, delaying my tenancy start date by three weeks and leaving the property vacant for that entire time.
What makes this even more ridiculous is that they failed to carry out mandatory safety inspections (EICR, Gas Safety, EPC) during those three weeks of vacancy. Instead, they have contacted me three times in just my first three weeks of living here, demanding access for various contractors. It feels as though they are using me as an unpaid property manager to coordinate their overdue maintenance.
If you value your time, privacy, and mental peace, I strongly advise you to look elsewhere. Their management is a complete mess.
28th Mar 2026 (6 weeks ago)
S P
1
I was informed that my offer was accepted via WhatsApp from Chante, and was told they would take off the listing online for me. I was also never asked for a holding deposit which is usually the way to handle an accepted offer, so I thought it was very strange that they told me the listing would be taken down. When I asked for any updates, I would be left with “I’ll call you in 10” but was never called and left with no response. I called the office multiple times and hung up on multiple times. When I shared my frustration with their manager, Pavlo, they were confused why I was under the impression that I had the flat bc in their records show there was no offer accepted. Never received an apology. Only excuses as to why Chante was responding the way she did. Unprofessional and very unresponsive company. I can only imagine what it might be like as a tenant with any concerns if they’re like this from the beginning.
17th Mar 2026 (7 weeks ago)
C Kucuk
1
We rented an apartment through Johns & Co at approximately £5,500 per month, with our tenancy handled by Ralph. Unfortunately, the start of the tenancy was extremely disappointing and far below the standard one would reasonably expect at this price level.
During the first week we encountered a number of serious issues. The property had not been properly prepared at move-in, the fire alarms were not functioning initially, and a malfunctioning door lock resulted in my mother being unable to exit the property for an extended period.
In addition, we experienced no heating for around five days, no hot water or proper shower for approximately six days, and the fridge remained non-functional for more than a week, meaning we were unable to store food. There were also other faults including leaks and malfunctioning appliances.
What was particularly concerning was the slow response to these issues. Despite the number of problems, no one from the agency attended the property to assess the situation in person, and communication largely consisted of messages while repairs were arranged gradually over time.
While some issues were eventually addressed, the overall experience during the first week of the tenancy caused significant disruption and was not consistent with the expectations for a property marketed as a premium apartment.
12th Mar 2026 (8 weeks ago)
G Baxter
1
So glad I didn’t end up renting with this company after my extremely poor experience and seeing these reviews online. Communication was terrible, arrived at the my pre-booked appointment after calling the office 4 times to get more information about the location. Was told to come back the next day to see two properties which were on for £300pcm more than the one I originally requested, both of which thy stated ‘we currently have multiple offers on both’. Overhyped and overrated, this is all that is wrong with the property market in London. Don’t waste your time.
6th Mar 2026 (9 weeks ago)
B Horvath
1
Avoid Chante - Unprofessional and Disrespectful Service!
I am writing this review to save others from the incredibly frustrating experience I had dealing with Chante at Johns & Co.
From the beginning, communication was inconsistent and misleading. On several occasions, she said she would “call the landlord” and implied urgency due to another offer being made on the property. However, the flat had reportedly been on the market for months with no interest until we became involved. The pressure tactics felt dishonest and unnecessary.
Communication was one of the biggest issues. Messages would often go unanswered for long periods, which makes it extremely difficult to plan viewings in London’s fast-paced rental market.
After repeated follow-ups and pushback, we finally agreed on a viewing. I travelled 1.5 hours specifically to attend. I arrived five minutes early at 7:40am and asked where we should meet. I was told she was waiting for a colleague to drop off keys. I then waited outside for 30 minutes.
Instead of proceeding with the viewing, she decided to return to her office because she had a meeting to attend - effectively leaving without conducting the viewing. No proper apology, no professional handling of the situation.
It is not normal or acceptable to deflect, mislead, ghost clients, or waste someone’s time in this way.
I am sharing this so others can make an informed decision before engaging with her. I also hope Johns & Co management take this feedback seriously and address the standard of service being delivered.
13th Feb 2026 (12 weeks ago)
All 7 Johns & Co branches
A Mimi
1
I’ve had a nightmare experience with john co since the very beginning. First, they were incredibly inefficient with the move-in process, delaying my tenancy start date by three weeks and leaving the property vacant for that entire time.
What makes this even more ridiculous is that they failed to carry out mandatory safety inspections (EICR, Gas Safety, EPC) during those three weeks of vacancy. Instead, they have contacted me three times in just my first three weeks of living here, demanding access for various contractors. It feels as though they are using me as an unpaid property manager to coordinate their overdue maintenance.
If you value your time, privacy, and mental peace, I strongly advise you to look elsewhere. Their management is a complete mess.
28th Mar 2026 (6 weeks ago)
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S P
1
I was informed that my offer was accepted via WhatsApp from Chante, and was told they would take off the listing online for me. I was also never asked for a holding deposit which is usually the way to handle an accepted offer, so I thought it was very strange that they told me the listing would be taken down. When I asked for any updates, I would be left with “I’ll call you in 10” but was never called and left with no response. I called the office multiple times and hung up on multiple times. When I shared my frustration with their manager, Pavlo, they were confused why I was under the impression that I had the flat bc in their records show there was no offer accepted. Never received an apology. Only excuses as to why Chante was responding the way she did. Unprofessional and very unresponsive company. I can only imagine what it might be like as a tenant with any concerns if they’re like this from the beginning.
17th Mar 2026 (7 weeks ago)
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Anonymous Homeseller
5
JOHN&Co are great, we had a really positive experience with them.
18th Apr 2026 (18 days ago)
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V Simmons
1
I would never recommend someone to work with Johns and Co! I have had a tenant and without fail since the tenant has moved in the rent has never been paid on time. When they found this tenant they called me and pressured me everyday to say this would be a good tenant and how he was a student abroad and the country the student was from a country where they paid for their accommodation. There is not one month I have received this rent on time! I can’t stress enough do not use Johns and Co at no circumstance if you don’t want to be ripped off and stressed out!
4th Feb 2026 (13 weeks ago)
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Anonymous Tenant
1
I am compelled to write this having just moved out of a property. Some of Johns and Co's practices are not only underhanded but illegal. They will try to take money out of your deposit for 'final bills' (eg. electrictiy), despite us having settled these ourselves. We lived in a property that started with a broken dishwasher (they were already aware of this prior to moving in) and a broken airconditioning unit which they did not fix in our entire tenancy. The bathroom was so poorly maintained that during the first week of us moving in the bathroom pipes leaked into the below neighbour's flat. The shower also continued leaking on to the bathroom floor every time it was used because of failure by the landlord and John's and Co to maintain the property. Additionally, we booked a move out cleaning to be done as we have a dog (which we paid additional monthly pet fees for) and we used their desired contractor. For a 1 bedroom and 1 bathroom flat to vacuum some dog hair they charged nearly £800 (it is a 500sq flat) and tried to claim that the upholstery was in a bad state. We had covers on all upholstery for our entire stay there. This upholstery was severely stained and marked when we moved in due to lack of cleaning and maintenance done by the landlord/ John's and Co. Do not rent through them if they are also managing the property and move out process.
3rd Nov 2025 (6 mo. ago)
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Johns & Co - West Hampstead
Unit 7, Heritage Lane, West Hampstead Square, West Hampstead, London, NW6 2BR
4.3
G Baxter
1
So glad I didn’t end up renting with this company after my extremely poor experience and seeing these reviews online. Communication was terrible, arrived at the my pre-booked appointment after calling the office 4 times to get more information about the location. Was told to come back the next day to see two properties which were on for £300pcm more than the one I originally requested, both of which thy stated ‘we currently have multiple offers on both’. Overhyped and overrated, this is all that is wrong with the property market in London. Don’t waste your time.
6th Mar 2026 (9 weeks ago)
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