Absolutely ridiculous experience... booked a viewing in welwyn garden city and was told 15 min before the appointment that the property was let by another agency.. this would have also been fine if they had informed me themselves instead of me having to call them while I'm pretty much right outside the property..I was also informed through someone else rather than the person who organised the viewing... considering it also took 3 hours to get there and a considerable train fare cost...
Very unhelpful in terms of customer service as well .. pretty much tried to get out of a phone call as soon as possible rather than take the time to speak to a prospective tenant.. they also don't seem to have the basic facilities of email confirmation of appointment with details of the property eg. Postcode,number of house etc and time of appointment.... Read more
Once again a great service from Raine and Co. Sam has been very professional in his approach and has kept me informed every step of the way. Sam has answered my many queries and helped coordinate everyone involved. Thank you.... Read more
Rob and Lynn were excellent and helped answer all my questions even when the owner and their solicitors were not being very helpful. They made sure the sale went through even when I got fed up and threatened to pull out of the sale. Their calm and knowledgable approach was key in getting the sale done.... Read more