I'm giving 3 stars because the marketing of the house was very successful, the photos were excellent and the initial management of the sale was very good. As soon as we accepted an offer however, all communication stopped. I have not had an outbound call from them in 11 weeks. I have phoned them, maybe 3 times maximum, to ask if they could push for dates from my purchaser, or get information from my seller, who is also using them, and none of my phone calls have been returned. The lady I spoke to said "you have Mr Xs number don't you?" when I asked for some information. I explained that this was the point of using an estate agent. I have never experienced such bad attitude and lack of service in buying or selling a house. I gave them another chance after experiencing poor service in 2003, well more fool me. Never again... Read more
26 weeks ago