We had our offer accepted at 3pm, after half an hour of celebrating we received a call to tell us that our offer was no longer accepted. We were told that the seller had decided to go with a different buyer (with the same offer) because there was a family connection and this “sweetened the deal”. Immediately alarm bells were ringing, why let me believe my offer was accepted when a family connection was in the running with the same offer? We decided to not let it go and queried it. I’m very glad we did because we found out that Residence had allowed both buyers to believe that their offer had been accepted. This therefore put us both into a contract race, something that was not disclosed to us and against their code of conduct. The other buyer completed their documents before we did and therefore their offer was accepted. If we had known the truth we would have acted differently. We then found out that the ‘family connection’ story was just used to cover their backs and they ended up admitting that the seller did not have a family connection with the buyer. After further digging we realised this was the first of many lies. The full experience was deceitful and I feel that the stress and upset could have been avoided if they had conducted themselves in a moral and fair way. I hope to never have to deal with this company again.
16 weeks ago