D Fisher
AVOID! AVOID! AVOID!
Awful experience with Residence. Property was on the market for two separate stints totalling best part of a year - only 3 or 4 viewings. When informed I was considering a different letting agent, they gave me two options (1) give them a third try with a lower asking price or (2) pay them a withdrawal fee. Either option was very bad.
I hoped they would be pragmatic and agree to go our separate ways with no fees… but, instead, their owner called me and doubled down on the withdrawal fee. They then refused to remove my ads from Rightmove, Zoopla, etc until the withdrawal fee was paid, preventing me from using a different agent - EXTORTION.
AVOID!!!... Read more
Landlord
18th Dec 2024 (9 weeks ago)
J Lanc
Exceptional service!!! The staff goes beyond to help. Cannot recommend them enough!... Read more
6th Nov 2024 (15 weeks ago)
L Sutters
I was really disappointed with this estate agent. I went in and asked if it was possible to be notified if/when anything that met our criteria came up. The lady said this wouldn't be a problem, she took all my details, asked what we were looking for and that was that. I left and never heard a thing. No emails! No texts! No phone calls! Nothing! I checked as often as i could and noticed there had been new property put up, and when I phoned, I was informed they were gone. This is an amazing service for sellers but not so much for buyers.... Read more
Buyer
14th May 2024 (9 mo. ago)
C Dalgarno
Recently sold my our property and purchased a new one through Residence. Throughout the whole process Rhona and her team kept us informed of updates and worked diligently to advertise and sell our old home. We were kept informed regularly by the team and their down to earth, friendly and helpful manner made the whole process easier on us. We encountered a few unexpected challenges throughout the way at no fault to Residence and they were always available and on hand for helpful advice and support. Highly recommend and a fantastic addition to our local community in Strathaven.... Read more
Seller
8th Feb 2024 (1 year ago)
E sommerville
Very good service... Read more
11th May 2023 (1 year ago)
D Sinclair
Quick to answer any questions... Read more
25th Sep 2022 (2 years ago)
A L
First class service, good fees, presented the house really well on line, good communication and guided me through the process. They kept intouch, proactivly chased up viewers for feed back. Cannot reccomend these guys enough... Read more
17th Jul 2022 (2 years ago)
S Donald
Used Residence Estate Agents in Strathaven to sell my late mother’s house. Approached other companies initially, who showed no interest, blaming COVID-19, for the 5week wait to market the property. Excellent result, as we discovered Residence! The property was surveyed the following day and duly marketed. Rhona carried out viewings on my behalf, as I suffer ill health. The team at Residence surpassed my expectations, totally professional, keeping me updated at all times. I can’t recommend this company more highly! Thanks Rhona, Judith & Lynn, for your exceptional service. Stuart Donald.... Read more
Seller
20th Aug 2021 (3 years ago)
G Lacey
We had a fantastic experience with Residence - professional, knowledgeable and most of all honest and understanding throughout... Read more
12th Sep 2020 (4 years ago)
M Horvath
Professional restaurant! Gourme experience! Best staff, I reccomend for everybody!... Read more
2nd Aug 2020 (4 years ago)
G Ellis
I felt I had to let people know just how good this company are. Residence's professionalism and advice was exceptional and their marketing has resulted in us achieving an unbelievable price within four weeks. I have already recommended them to a friend and they were equally please having sold their property within a week. Brilliant company to deal with.... Read more
Seller
25th Nov 2019 (5 years ago)
Very efficient and friendly... Read more
Seller
16th Nov 2019 (5 years ago)
A Pacciti
Great service, reasonably priced and very professional. I would certainly use Residence again.... Read more
17th Oct 2019 (5 years ago)
M McGregor
I wish I had chosen Residence 1st time round ! We were on the market with another agent for 9 months and had no interest. Within 3 weeks of changing to Residence we had a closing date and it was sold ! Judith, Chris, Rhona and Lynn were great and I would never consider any other agent. Thanks for all your help and your advice.
Malcolm... Read more
Seller
15th Oct 2019 (5 years ago)
S Jones
Avoid like the plague
Pushy bossy and very good at adding overinflated fees for work that doesn’t need done eg charging £80 ‘cleaning fee for a ‘light sparkle’ three weeks after a professional steam clean of the property.
Also very spiteful and petulant when she doesn’t get her own way (eg expecting me to completely redecorate as the freshly decorated premises did not suit her taste and when she didn’t get her way, came up with ridiculous notions and excuses as to why she couldn’t rent it out. The worst was claiming that the bedroom doesn’t look ‘big enough’ so couldn’t be rented out as a two bedroom, it fits a double bed and necessary bedroom furniture even though it is on the small side. None of the previous tenants have complained.
This woman has some serious issues.... Read more
Landlord
11th Oct 2019 (5 years ago)
P Flannigan
This is the fourth time I've sold with Residence and yet again they have been superb. Took care of the sale from start to finish and I'm delighted with the result. Thanks again to everyone at Residence, your advice was great as always.... Read more
Seller
9th Oct 2019 (5 years ago)
E Collins
Extremely professional outfit and very helpful. Judith and Rhona were superb throughout the sale and purchase of my home. Delighted to recommend Residence.... Read more
Seller
7th Oct 2019 (5 years ago)
P Edwards
I have sold several homes over the years and Residence are the most experienced and pleasant estate agents I’ve ever dealt with. All the team have been so helpful and went above and beyond. I have been delighted with every aspect of my sale and can’t recommend Residence highly enough.... Read more
Seller
3rd Oct 2019 (5 years ago)
M Gilliland
A very professional team who were honest, helpful and kept us informed every step of the way. We would highly recommend this company and think they're a great asset to the Strathaven community. Thank you.... Read more
10th Jun 2019 (5 years ago)
J Reid
Very unprofessional approach to business staff came across as snooty and the chap who runs the Strathaven branch was arrogant and quite bullying in his manner... Read more
26th Nov 2017 (7 years ago)