5

I would like to express my sincere gratitude to Simon Smith, Simon Gresswell, and Louis Devins at SJ Smith for the exceptional level of professionalism, communication, and support they provided throughout our recent property purchase journey.
Unfortunately, despite everyone’s efforts, the purchase itself did not proceed due to prolonged delays and a complete lack of flexibility and negotiation from the seller’s side after Survey. However, what truly stood out during this difficult and often frustrating process was the outstanding way the SJ Smith team handled every stage of the transaction.
From the very beginning, Simon Smith, Simon Gresswell, and Louis Devins demonstrated a level of dedication and client care that is increasingly rare to find. Communication was consistently excellent — clear, honest, prompt, and reassuring at all times. No matter how challenging the situation became, they remained calm, professional, and incredibly supportive throughout.
What impressed me most was their transparency and integrity. They never overpromised, always provided realistic guidance, and worked tirelessly to try to move negotiations forward in a fair and constructive manner. It was obvious that they genuinely cared about achieving the best possible outcome for all parties involved and invested a huge amount of time and effort into trying to make the transaction work.
Property purchases can be highly stressful, especially when complications and delays arise, but the SJ Smith team made a very difficult situation significantly easier to manage through their patience, responsiveness, and professionalism. Every question was answered thoroughly, every concern was addressed quickly, and at all times we felt supported and well looked after.
Although the transaction ultimately fell through for reasons completely outside their control, my experience with SJ Smith was overwhelmingly positive. Their conduct throughout the process gave me enormous confidence in their expertise and the way they value their clients.
I would not hesitate for a second to highly recommend SJ Smith to anyone buying or selling property. They are a fantastic team with exceptional standards, and I will absolutely look to engage with them again in the future for both property purchases and sales.
A genuine thank you once again to Simon Smith, Simon Gresswell, and Louis Devins for all of their hard work, honesty, patience, and professionalism throughout.... Read more
20th May 2026 (30 days ago)