S J Smith Estate Agents Ashford are an estate agent in Ashford. They mainly list properties in TW15, TW13 and TW14. Over the last 6 months, they've listed 75 properties, with 30 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla and Rightmove.
Opening hours
Monday8:00am - 7:00pm
Tuesday8:00am - 7:00pm
Wednesday8:00am - 7:00pm
Thursday8:00am - 7:00pm
Friday8:00am - 7:00pm
Saturday9:00am - 5:00pm
Sunday11:00am - 2:00pm
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S J Smith Estate Agents - Ashford Reviews (178)
Have you used this agent?
90%
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8%
Anonymous Homeseller
SJ Smith were very professional and also approachable. Their knowledge and communication of what was happening and appointments was first class, they were also very helpful and considerate.... Read more
4th Sep 2023 (13 weeks ago)
A Paterson
S J Smith were amazing throughout the whole process of selling my house. Louie was always on the ball, always happy to take calls and very knowledgeable about the current market and any other questions we had relating to the process. Simon was also great always staying in touch, Very professional and always on hand to help. Would highly recommend!... Read more
13th Jul 2023 (20 weeks ago)
J Cirencester
Wonderful estate agents. Opted for SJ Smith to sell a property after probate and from offer to completion, we went through 3 buyers, through no fault of the agent. Each time the sale fell through, they picked up again with pro action and kept me in the loop always.... Read more
11th Jul 2023 (21 weeks ago)
G family
Can’t thank Louis and Nicola at SJ Smith enough for all their hard work and professionalism throughout our house purchase. Would highly recommend using SJ Smith... Read more
23rd Jun 2023 (23 weeks ago)
M Viviani
Great service.... Read more
19th Jun 2023 (24 weeks ago)
S Z
I would avoid this estate agent at all cost. They pressured us into giving them a deposit before the tenancy agreement was signed by all parties and made out that we would lose the house if we didn't do it straight away. 5 weeks after the deposit and 6 months rent upfront were paid, we find out that the landlord had never signed the tenancy agreement and that they were actually selling the house (2 weeks before we were supposed to move in). No one apologised for the incident and Laura (the lettings manager) had the audacity to be short with us and was extremely unhelpful. My wife is 7 months pregnant and we have an 18 month old toddler - no one seemed to care that we had nowhere to live. Avoid!... Read more
19th Jun 2023 (24 weeks ago)
E Dargue
We recently purchased our first home with SJ Smith, we received the best possible service from Louis when beginning the process of looking for a property, and this continued throughout the purchase alongside Nicola who updated us on progress promptly and professionally. You both made the process seem smooth and simple - we appreciated your expertise.
Would highly recommend SJ Smith, in particular Louis!!... Read more
13th Jun 2023 (25 weeks ago)
E Ashley
Professional, friendly, always kept me up to date and made the experience of moving as smooth as possible.... Read more
9th Jun 2023 (25 weeks ago)
J Hughes
It was our first time privately renting, we booked a viewing at a property, this was the welcome laura gave us "This will have to be quick, as i have other viewings soon". The staff at sj smith Ashford Middlesex were a complete nightmare, everyone we spoke to was rude or spoke down to us, we placed a holding deposit on a property that was perfect us, while undergoing the referencing process I failed due to bad credit rating. So they said can you get a guarantor, we couldn't, so they said can you get 6 months rent upfront, we manged to get the £14000 they were asking for, but then it came back that they still said no. So I pretty much begged a friend to be a guarantor for us, told sj smiths I had this guarantor, he sent his details, we waited yet again for days for an answer. They still said no. The whole experience was meant to be a happy time for our family, but the staff made it a complete nightmare, we were constantly chasing them, but when they wanted something from us it had to be instant.
After all this they refused to give the holding deposit of £470 back.
So we had to fight to get that back, which we did in the end.
I see all these other reviews saying how nice they are, we genuinely did not see that in them.
I've just come back to edit, if you look at all the bad reviews, it's the same thing, rude staff and no communication. Just shows it must be true if everyone has experienced the same thing with them.
And the stupid same edited reply sent to everyone from them, because they don't have answers because they know they are in the wrong, they should be ashamed of themselves, it says they take pride in their customer service. If they take pride in the customer service we received, they should close up shop asap.
Responding to your reply s j smith, what did you do to help us move forward, we did everything you asked, got the 6 months upfront plus another 2 months from council, got a guarantor aswell
everything you asked, and you still said no after we paid £470 holding deposit... Read more
5th Jun 2023 (5 mo. ago)
E Mills
SJSmith have been very helpful throughout our whole process. We have bought and sold twice with them now and both times have been smooth, quick and easy. Louis and Nicola were both contactable 24/7 and really helped our process run smooth. 100% recommend!... Read more
3rd Jun 2023 (5 mo. ago)
A Chaurasia
Lost my holding deposit. No proper communication or warning provided.... Read more
12th May 2023 (6 mo. ago)
M Harrison
Amazing team of Estate Agents, who I couldn’t recommend more. We had a few bumps in the road, nothing within their control, but the guys got us through it. Kept us up to date throughout, and I will definitely be using them to sell when the day finally comes!... Read more
10th May 2023 (6 mo. ago)
T Gray
We would like to say a massive thank you to Chad and louie for all the help and great advice when we brought our house. I’ve met a few estate agents but no one came close to them, We wished we had met them when we were putting our house on the market they made it so stressfree .
I would definitely would recommend anyone selling or buying a house to go to them . Definitely five stars .... Read more
2nd May 2023 (6 mo. ago)
A jibu
Good service... Read more
2nd May 2023 (6 mo. ago)
D Lennox
Outstanding service they got the job done and met my deadlines and answered any questions i asked... Read more
27th Apr 2023 (7 mo. ago)
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.