I have recently had the misfortune of dealing with the Tarleton branch of Smartmove when I bought a property. A few of the staff members I met were very helful and friendly, however, this was let down by the manager Caroline, who I found rude, pushy, obstructive, dishonest and unproffessional. The house I was buying had a boiler which was unsafe. When I asked for it to be serviced I was told that I would have to arrange the service and that the gas engineer would have to attend the estate agent office to collect the keys and then drop them back off after. I was also told by Charlotte that the gas fire was only 1 year old but 2 weeks before completion I found that this too was unsafe and much older than 1 year. Caroline could not have been less helpful and when I questioned her about anything she blamed her behaviour on the people who were selling the house. The most worrying thing is that had I have been a young family or an elderley person I could have been moving into a house in which the boiler was leaking Carbon Monoxide. I would advise anyone thinking of going into business with Smartmove to be extremeley wary and check EVERYTHING they tell you is the truth and not something they have lied about for a quick sale and to line their pockets!!
33 weeks ago