We experienced excellent service from Whiteknights at the beginning of our sale with lots of correspondence via email keeping us updated. All viewings were confirmed by email and conducted by the agent. At first our sale seemed quite straight forward but, unfortunately, due to complications on the buyer's side we were in the middle of a very difficult situation. It felt like everything was out of our control. However, the involvement of Tom Fisher - Head of Sales Progression - meant that we were finally able to exchange on our sale which nearly fell through. The service that Tom provided went above and beyond that of any estate agent we have encountered in the past. He made sure that we remained calm and spent a lot of his time liaising between us, our solicitor and our buyer's solicitor. He spent many hours obtaining lots of additional information in order to support our sale. He was always readily available by phone and/or email. We truly believe that the sale of our property would not have happened without him. We are so grateful to him as we are moving to a different part of the country and he's made sure it was as easy as it could be in such a difficult situation. I would highly recommend Whiteknights, especially with the guarantee of Tom Fisher being involved in your sale!
3 years ago