Everyone I dealt with at Lovelle was professional and friendly throughout. Special mentions to Eve and Sophie who really impressed us. The care package in our new home was a lovely final touch. Thank you for making what can be a difficult process so much smoother.
Purchased from these Estate Agents, great service, very informative, great communication, especially Corinne Aveyard. Thank you.
Had a lot of fun with the girls popped in last Tuesday when in Barton looking at properties they were so helpful. Really appreciate them taking the time with someone that didn't know the area. I even got offered a cup of tea.
Had the great displeasure of coming across this agent while house hunting. Sent emails and left voicemail back in February for details to be sent, nothing came from them....my ideal home sold a month later. Tried again last week told info would be posted on the Tuesday, nothing by Saturday. Went specially into Barton and Angela was very rude and condescending, had to push hard for copy of info!! Also a house I had previously expressed interest in where the valuation was up for negotiation had been reduced by £10k and sale agreed.....not happy!!
Also, on Saturday asked to be contacted by Paul Fox mortgage advisors MAB in Hull. Received 4 calls off Paul Fox Grimsby when I finally answered it was Paul Fox own mortgage advisor!!!
Not an honest company at all and in the small print I later spotted that if an offer is made it will not be accepted unless you arrange your mortgage through them!!!!!!!!
Wide berth needed
Tim and his team at the Willerby office offer a first class service, good clear information, quick call backs if not immediately available and all carried out in a polite and courteous manner. Keep up the good work! Your clients appreciate it.
It wouldn't give me the option to not leave a star so one will have to do. I have never experience such awful customer service before, i was flabbergasted when i rang to inquire about viewing a property, I left many voicemail's which I never received a call back from, when i finally did get through to someone the viewings was done via the vendor and i was told they would ring me back once spoken to them. 2 days went by and i heard nothing every time i rang up they told me someone would ring me back, i also had a property to sell which they didn't know about at this time. I have since gone on with another agent in the area who are absolutely amazing and customer service is second to none with them. I am still yet to view the house i rang to inquire about 2 weeks ago and no one has yet returned my call. Laughable company would not use to view a house let alone sell one. Someone has missed out on a buyer so shame on this poor company.