13th Jun 2024 (6 weeks ago)
I had found a property that Connells had posted and agreed to a viewing and mortgage appointment on the same day. I found the appointment and the viewing to be extremely useful, I was super happy and ready to go ahead and purchase the property. I had an email chain back and forth with the advisor regarding the mortgage. Some issues came up and the advisor assured us she would help us the best she could. However this would be the last time we would hear from her for two months, as she did not contact us again. I then found another property with Connells some time later to which another advisor called me back and had recognised my name from before. He had the previous advisor contact me, and when she did, she asked me if I was still interested in the property from before. I had never lost interest in the property, was simply wearing to hear back and never did. And to top this, I replied back saying we were still interested and have not heard a response since! It was a beautiful duplex which has been sold now, which is very unfortunate as I was happy to purchase at the time. Will definitely not be doing business with Connells again as was a waste of time and very unprofessional.... Read more