This letting agency do not operate on a first come first served basis when applying for property. I viewed a property I really liked but wanted to ask some questions before applying for the lease, however, the agent was quite rude and failed to get back to me with the information. I then had no choice but to send in an application without having my questions answered, and they never called me back. I called several times to try and speak with the agent but I was simply told he is out of the office and he will call you if you are successful. They never called me. I found the whole process un-professional and the receptionist very rude.
After selling our house we needed a rental property. We were let down by one letting agent last minute. These guys were quick to book a viewing on a rental property and get the process through quickly so we could complete on the sale of our house.
Visited office as interested in renting one of the properties that they had advertised. Lettings specialist was on the telephone. Waited for 15 minutes then was told he might be some time! Staff took phone number and advised he would telephone when free. That was 6 days ago and still no contact. Suffice to say we will not be renting through this agent. Very poor customer service.
The service provided were first class and I highly recommend Hackney and Leigh.
Absolutely brilliant service. All problems solved instantly and the job was done simply and efficiently. Natalie checked what we wanted and found the perfect property for us . could not recommend further