I cannot say any good word about Sofi - unprofessional agent who works for G&T company.
I even suspect all good reviews for G&T properties are from fake accounts, as all acccounts have only one to two reviews in total.
My partner called the agency 5 days ago (Friday) and agreed with Sofi that she will contact us on Monday to arrange a virtual viewing. Today is Tuesday – of course no any call from Sofi. We decided to call her. My partner was waiting for very long time to be able to speak with her, then when she finally picked up the phone she had no idea who we are and obviously that she supposed to called us yesterday.
We were confident that anyway we are going to take the flat even without viewing as we saw other properties in same building and we live far away, so is not point for us to go there. Because Sofi made a big trouble to take the flat without viewing, so we agreed to do virtual viewing.
On the phone Sofi said that the current tenants don’t allow to do virtual viewing (That’s wierd. They are happy to let strange people come in to flat but not to do virtual viewing?!) and we have to see the property first. We said that if that’s a problem we want to place an offer without viewing the property. She tried to discourage us to do it but we said to her that’s our responsibility if we will take a property, pay for next 6 months up front and the property won’t be good and we expect her to send landlord an offer for flat. She said she won’t do it as “it’s landlord discretion” – again I cannot believe that landlord having already tenants ready to take the flat, money up front, will even not consider an offer because we DIDN’T SEE THE FLAT. It doesn’t make any sense.
Anyway we decided to see the property if it’s “landlord discretion”, and the things become to be really bad. Last time she took all the details from us and now she had NONE of it! she asked us again about it. How did she plan to call us if she event didn’t write down the details?!
After she asked for all details again, I just gave up and told her we will go somewhere else, as we no longer had any confidence in her.
10th May 2022 (6 days ago)
Poor service. Came to value my property then after 3 phones and empty promises I gave up. They sound very unprofessional as well. Stick to a well known, high street agent is my advice.
6th May 2022 (11 days ago)