As a first time home buyer I found Winkworth extremely professional. Their help with the process of getting to exchange of contracts was invaluable. Thanks to the team, especially Nicola for all her hard work and patience.
The rental department is absolutely unprofessional and utter rubbish. The agent and I have arranged a day to view different flats in the morning. I have someone to look after my child because the agent told me he can't drive around to show me flats with a child in it as his insurance is not covered.
So the agent didn't turn up at the end without notifying me in advance and his colleague told me the viewings booked are not on the diary so they can't take me to view the properties because they have are 'short of staff' and 'busy'. I ended up wasted my time and money travelling and childcare because of this very rubbish and useless agent.
Very unorganised, unprofessional and irresponsible. Cannot imagine what kind of service I would receive if I rent through them.
I would recommend people avoiding it unless you want to wast your energy and time. Rent through some other agencies I'm sure you'll get much better service.
Overall a great experience. Very friendly staff who made the whole process for us, first time renters in the UK as smooth as it could be. Kelly Walcott was our letting agent and she did a fantastic job in communicating the requirements and details clearly and in a timely manner. We’ll definitely be using KFH in the future and highly recommend their services to anyone looking to find a new home.
KFH have been managing the property I let for the last 4 years and I have always found them to be extremely helpful and generally responsive. I have to break my tenancy and Kelly and the team were very quick to reassure me that they would do everything possible to find a replacement tenant as soon as possible which took a great worry off my shoulders. I have always been met with professionalism, respect and understanding which is not always the case with some other estate agencies.
Really impressed with the KFH Lee branch. Staff were friendly and not at all pushy. In particular Kieran Goode who showed us some great properties and was really personable.
I rang with the simple question of "Do you do probate valuations?" I could not get a straightforward answer. The employee, who had refrained from giving her name, wanted to know my property details, whether I intended selling through them, which road the property was in? On asking again "Do you do probate valuations?" I was still unable to get a straight forward reply. Wouldn't use them for anything after this. As if dealing with Probate isn't upsetting enough.
I signed a couple of forms and left Robinson-Jackson to get on with it. A very professional helpful service from start to finish. The team kept me updated throughout the process.
I have no hesitation in recommending them.
After selling my property through Robinson Jackson (Plumstead Common Rd) I highly recommend them. They dealt with my sale with 5 star treatment from start to finish & Hazel & the others always kept me in the loop every step of the way!! If you are thinking of selling or renting your property in the area please give these guys a try!! You won’t be disappointed ????????