Friendly and professional service. I had the pleasure of buying my home from Cockburn estate agents in Mottingham. It was clear that their service was a cut above the rest, from the day of the viewing of the property where the agent showed me a number of premises. He offered some practical and good advice, was pragmatic and very professional, which was refreshing. During the process, all of the staff at Cockburn Mottingham have been incredibly helpful - and patient with me when I had queries on the process, as I was a first time buyer. They were proactive in all aspects of communication, and I could not be happier with the experience. Thank you very much!
They still haven't refunded my deposit three months since we handed back the keys. I would recommend using a different agent if possible.
As a first time home buyer I found Winkworth extremely professional. Their help with the process of getting to exchange of contracts was invaluable. Thanks to the team, especially Nicola for all her hard work and patience.
The rental department is absolutely unprofessional and utter rubbish. The agent and I have arranged a day to view different flats in the morning. I have someone to look after my child because the agent told me he can't drive around to show me flats with a child in it as his insurance is not covered.
So the agent didn't turn up at the end without notifying me in advance and his colleague told me the viewings booked are not on the diary so they can't take me to view the properties because they have are 'short of staff' and 'busy'. I ended up wasted my time and money travelling and childcare because of this very rubbish and useless agent.
Very unorganised, unprofessional and irresponsible. Cannot imagine what kind of service I would receive if I rent through them.
I would recommend people avoiding it unless you want to wast your energy and time. Rent through some other agencies I'm sure you'll get much better service.
Overall a great experience. Very friendly staff who made the whole process for us, first time renters in the UK as smooth as it could be. Kelly Walcott was our letting agent and she did a fantastic job in communicating the requirements and details clearly and in a timely manner. We’ll definitely be using KFH in the future and highly recommend their services to anyone looking to find a new home.
KFH have been managing the property I let for the last 4 years and I have always found them to be extremely helpful and generally responsive. I have to break my tenancy and Kelly and the team were very quick to reassure me that they would do everything possible to find a replacement tenant as soon as possible which took a great worry off my shoulders. I have always been met with professionalism, respect and understanding which is not always the case with some other estate agencies.
Really impressed with the KFH Lee branch. Staff were friendly and not at all pushy. In particular Kieran Goode who showed us some great properties and was really personable.
I rang with the simple question of "Do you do probate valuations?" I could not get a straightforward answer. The employee, who had refrained from giving her name, wanted to know my property details, whether I intended selling through them, which road the property was in? On asking again "Do you do probate valuations?" I was still unable to get a straight forward reply. Wouldn't use them for anything after this. As if dealing with Probate isn't upsetting enough.
An excellent viewing of 3 properties I was interested in. They were able to answer all of the questions I had and provided me with enough information to make an informed decision on the properties
John Payne were a great help to us in finding our new home.
Fatos was incredibly helpful and supportive, using all her expert knowledge to secure us a great rental with a lovely landlady.
We felt like we had been expertly matched.
Can't thank her enough.