I have found rental properties through Winkworth, Blackheath twice now, and could not recommend them more. The genuine kindness, sympathy and quality of service they provide is unparalleled in the area, totally free of sleazy sales-man tactics. It is refreshing to be met with staff who has the 'long-game' view of finding the right property for the tenant and also the right tenant for the landlord.
Anne Vibeke Svendsen-Tune
The rental department is absolutely unprofessional and utter rubbish. The agent and I have arranged a day to view different flats in the morning. I have someone to look after my child because the agent told me he can't drive around to show me flats with a child in it as his insurance is not covered.
So the agent didn't turn up at the end without notifying me in advance and his colleague told me the viewings booked are not on the diary so they can't take me to view the properties because they have are 'short of staff' and 'busy'. I ended up wasted my time and money travelling and childcare because of this very rubbish and useless agent.
Very unorganised, unprofessional and irresponsible. Cannot imagine what kind of service I would receive if I rent through them.
I would recommend people avoiding it unless you want to wast your energy and time. Rent through some other agencies I'm sure you'll get much better service.
I have been renting a property for 2 years with KFH Blackheath offices and have always found them to be highly professional. I am due to move out this month and have found Shelley and her team from Blackheath extremely helpful throughout the whole process. They are always available to assist, kept me informed at all times and have made the whole process run smoothly and stress free!
KFH have been managing the property I let for the last 4 years and I have always found them to be extremely helpful and generally responsive. I have to break my tenancy and Kelly and the team were very quick to reassure me that they would do everything possible to find a replacement tenant as soon as possible which took a great worry off my shoulders. I have always been met with professionalism, respect and understanding which is not always the case with some other estate agencies.
I have been with Peter James Estates Agents for couple of Years and they are one of the best if not the best, Good quality service as well great management and stress free in getting me aparment, mostly when I was moving my home few months ago, I will recommend PJEA to anyone anyday.
We came in to Peter James and spoke with Dean about what we were looking for he booked in two viewings for us that day and cancelled last minute without letting us know, we only found out as we called the office for the exact address. We were given the feeble excuse that two agents have had children recently so they are under staffed. We have not received a call or text back about our enquiries or even a proper apology. A complete waste of time and now we will be looking elsewhere.
Great estate agents providing reassurance and quality service every step of the way. Over the course of the sale of my property which became challenging at points Ian proved time and time again to be the best local agent in the area. Me and my partner will be definitely recommending John Payne in the future.
Despite the friendly staff, their back office processes and admin team are beyond a joke... they are chaotic, disorganised and do not communicate. Despite moving out a month ago, we're still awaiting a refund on over paid rent. That, and despite having moved out, we still received a call about renewing our tenancy. I would not recommend to anyone who wants a smooth process or back office team who know what they are doing. Tenant or Landlord - avoid unless you have spare time to chase people and want an admin nightmare.