Purchased a house with LHW and I can’t fault Tamsin and her team. A friendly and personable service every time I called the office!
Lewis Haughton Wills don’t even deserve the one star I’m required to give. I honestly can’t think of a single positive thing to say about them. Prospective tenants such as ourselves don’t have the luxury of choosing the lettings agents as we have to make choices based on the suitability of the properties over all else, which has resulted in us unfortunately having to deal with them twice over the past few months.
On both occasions they caused us an immense amount of inconvenience and stress through their appalling lack of communication. We always had to do the chasing up on the status of our applications and each one of our many phone calls were always met with excuses as to why they had no information for us (the person dealing with our application wasn’t in, they’d just got back from a holiday and didn’t know what was going on , etc.). Every time they made promises to chase up information and get back to us, and not once did we receive a phone call from them.
We put in an application for another property with another agent a few days after we put in one with LHW and the entire process was completed within two weeks (references, deposit, the lot) and we were kept up to date with the entire process. After a few more phone calls, I gave up trying to get information from LHW about the other property, and to this day we have received no update, despite being told initially we were the only applicants. Just to make that completely clear, we're still waiting to hear from them after 4 weeks of putting in our application. How can anyone think that's acceptable customer service? I understand that different companies use different processes, but that should not compromise the service provided to their clients.
I could list off many, many more problems we encountered with them but I will end by saying that if you are looking to rent or sell your property, I urge you to think twice before using LHW. They are incompetent, unprofessional, and you will lose out on reliable tenants or buyers.
From start to finish the Heather and Lay team were great to work with. Having laid out my preferences the team consistently kept me abreast of latest houses on the market that they thought would be a good fit. Once I had identified a property the team were on hand to assist with the multiple viewings that I had requested. The team offered sound advice on the properties potential without providing a flat sales pitch. Would certainly use Heather and Lay again - whether buying or selling!
Terrible customer service. There is never any customer service with the tenants or the landlord. They are only interested to take the money and run. Staff have no people skills. Beware of using them - it causes more stress than ever is needed.
Tom Wills and the team did a great job for us both valuing and selling our terraced house in Falmouth. The agency is extremely professional and were excellent at communicating with me throughout the entire process.Throughly recommended.
Rory and the team at Laskowski & Co were totally brilliant when I recently bought my new home in Falmouth - efficient, friendly and helpful. They helped make the whole experience an enjoyable rather than stressful one.
Great company, great service, great people,they definately go the extra mile. We are very happy with all they do managing 2 rental properties for us.
I was a tenant with Kimberley's and found them to be very unprofessional. So much so that I didn't even look at their properties when I recently bought a house. Our rented house had a whole host of issues, most of which seem to have been deliberately covered up before we moved in. The house had been freshly painted, so looked great. A week later the paint was still wet and the extent of the damp trouble was revealed. Unfortunately we were then tied into a 12 month contract. This would be bad in itself, but the aggressive responses we received from Kimberley's and the total lack of understanding from their staff was unacceptable. The problem was never truly resolved, and now they're selling the house - no doubt after a lick of paint to cover up the problems again. My only advice - avoid Kimberley's.
I bought a house through Ben and Sam and they gave exceptional service. They always answered queries promptly, helped with obtaining answers from solicitors on both sides and happily took me round to do additional viewing during the sale process. Very friendly, very knowledgeable and highly recommended
An estate agent with a difference, friendly, attentive and reasonable rates.