It was a pleasure dealing with Savills at Truro - in particular , David Jenkin and Anna were always most attentive and courteous. Jonathan Cunliffe , contrary to our initial expectations , valued our property higher than other agents and was in the end proved to be correct. Having accepted a prospective buyer`s offer, another party made five consecutive higher offers, all of which were refused - further proof that Jonathan`s valuation was accurate. But we were not going down the cheating lane of gazumping.
Really polite staff, provided us with email and physical brochures of properties we are looking at in Cornwall, we discovered we were having issues with Email... (Good old MS Outlook), but David and Jonathan sorted it all out really quickly, looking forward to viewing some lovely properties with Saville's very soon.
Knight Frank were professional from start to finish. They were through and detailed when visiting my property for the first time. Their marketing material was of a very high standard. They were very successful in securing numerous viewings with their nationwide network. Once a sale had been agreed, their Sales Progressor was absolutely fantastic and dedicated to the cause. I am delighted with the outcome and would not hesitate to recommend Knight Frank Exeter to anyone looking to sell their property - huge congratulations to Christopher and his team for a job well done!!!
We were selling a high end one-of-a-kind contemporary waterside house.
We are thankful that, after working for some time with another well-known estate agency, we engaged with Knight Frank’s Exeter office led by Mark Proctor in a Joint Agency engagement.
Prior to moving from sole to joint agency we did a lot of thinking ourselves on who the buyer might be, where they might be, why they might buy the house, and how we might therefore redesign our marketing. We learnt from an advisor to this rethink that Mark had just come down to lead the Exeter office after a successful period in London. At about the same time, Mark called us as we had interviewed and not selected Knight Frank earlier in the process and we agreed to meet to explore ideas. We gradually realised that he brought a more assertive approach to the table and held out the possibility of reaching out to some of the audience that we were needing to target.
When we first met Mark, he challenged us all on the content hosted on the websites, in the brochure, as well as the magazines and newspapers being used for the marketing campaign and the approach being taken in conducting show-arounds. We decided that his approach would add real value to us and employed him as a joint agent from this point. As a result of this open and transparent approach in which both agencies played a full role, we changed some of the images and some of the key messages. We made use of still aerial photography obtained from the drone video that we commissioned around this time which the first agent had recommended to us. And we agreed a revised approach to show arounds.
Critically perhaps, during this rethink, Mark took part in a robust discussion involving all parties which saw us agree to reposition the house with a lower Guide Price; one that was aimed to be attractive to upselling to buyers primarily viewing properties in a lower priced category.
Mark also made sure that "Flic" the home-viewer used by Knight Frank to show homes in South Hams, had the chance to spend a good amount of time at the house understanding its USPs.
On being given the Joint Mandate, Mark and his team immediately made contact by phone with a number of clients to whom Knight Frank had shown houses in the same physical location and at prices below, sometimes well below, our revised Guide Price.
It was a result of one of these calls that reawakened a family's interest in the village and its lifestyle potential and encouraged them to visit several properties marketed by different agencies on one day within a week of the Joint Agency being in place. Flic accompanied the family on their visit to our house. (FYI The buyer later expressed disappointment that at this price point the Knight Frank partner responsible had not deemed it worthwhile to conduct the show-around himself). At the end of these visits, our house was first included in the short list for debate overnight by the family and then selected as the preferred choice. .
Mark discussed the matter with the other agency and they both recommended that we accept the offer which was on Guide Price.
A positive approach from the outset with realistic aims and objectives. The whole process was handled with tenacity, tact and TLC by Janice, our dedicated adviser, who kept us updated of progress and managed our expectations along the way to a satisfactory outcome.
These guys sold my parents house and I actually had them look around and give their price and advice. My parents decided to have them sell the house because of their reputation - which is kind of mixed but suggests they sell well (hard sell) and also because of their I guess relentless self publicity (which isn't a bad thing. They spent most of the appraisal criticizing other Estate Agencies and generally being arrogant. However they priced the property at £330,000 which was pretty much in line with other valuations. Once marketing commenced it seemed to all be about getting any offer and trying to make my parents accept it. The property sold for £300,000 a couple of weeks into the marketing due to the pressure put upon my parents by the Agents. Of course my parents weren't duty bound to accept their advice but they are of course very persuasive people. I just think another Agent would have tried harder for longer to get a more realistic sale price for the property - they just wanted the house off their books!