If I could give '0' stars I would! Having bought a property through this estate agent, I cannot recommend enough that they are avoided! They were caught lying on several occasions, didn't pass on critical information about the property that they were aware of, and were reluctant to help iron about issues during the legal process. They made the whole experience an absolute nightmare, and it could have easily been avoided. If you want to buy or sell a property smoothly and need to get a response from your agent, don't use this company!
In reply to your response... I can assure you that this is a genuine review and I bought through Cooper & Tanner, Street Branch. I do not however feel comfortable leaving my full name on a public platform when my trust with you has been completely eroded, nor do I intend to contact you directly! If you had sent me a link to your feedback system for your website (feefo I believe) as you would have if you knew you had provided me with good service, my feedback would have been given on there instead. It appears however that you are selective in who you request feedback from so that it is in your favour! I sincerely hope that this review makes you think twice about how you treat people.
179 days ago