We bought a house through TCC recently. Our communication was with Colin throughout who was courteous and quick to respond to our queries especially when we needed to communicate with the vendor. Thank you Colin. I would recommend TCC to buyers.
This is with regards to the rental department.
They are VERY slow at fixing issues, it took more than six months for them to fix some issues and that was me chasing them every month on some occasions. The people that they send are basically cowboys and they did quickest, cheapest job just to stop you complaining.
In order for us to get our bond back we had left the property in a cleaner state than we received it in as we had done a military-style clean, we had to remove rubbish that belonged to the landlord and the previous tenants or we would get our bond back. The staff in the rental department are very unprofessional as well.
I would NEVER recommend anyone to rent from them. EVER. If I could post no stars I would.
Communication with this estate agents is absolutely appalling. Awful experience dealing with this estate agents made our transaction unnecessarily stressful, please save yourself the bother and deal with someone else.
Can not fault this office. They are professional and managed to secure a sale on my property in a matter of days. A wonderful agent in a beautiful town!
Avoid like a plague. David is one of the most arrogant people I’ve ever met, I certainly will never use John Francis again based on the horrendous customer service I received! If I could leave 0 stars, believe me I would.
Disgusting service, no idea how someone like that can work in a customer facing environment. No people skills what so ever and I’m not the first person to say so. Disappointed.