I have rented property from this company on two separate occasions over the last twenty years.
Both times they were pleasant and competent landlords and the staff friendly and charming. Unlike another local estate agent that I have dealt with (Daniel & Hulme) any problems that arose with the property where swiftly and efficiently dealt with.
I would wholeheartedly recommend them to anyone seeking to rent, buy or sell a property in Leek.
Booked three viewings with this agency over the phone and they emailed me to confirm the times. I travelled over 100 miles on the day of viewings to Leek only to receive a text message saying the viewings were cancelled upon arriving there. I called them and was told there was nobody available to do the viewings. I explained again the great distance I had travelled and that the viewings had been confirmed a few days earlier. Avoid this agency, total waste of time. I have a "foreign" sounding name, I believe the viewings may have been cancelled for that reason unfortunately. AVOID!
After paying £150 for an "application" myself and friend got rejected based on our working contracts.
Looking for a 2 bedroom property, the agents then called up and told us we could reapply for a 1 bedroom so clearly not listening to what we are after. They told my friend 1 thing on the phone and me something different.
This letting agent are rude, unhelpful, robbing and have no desire to help people into a new property
My partner and I rented a property through these scoundrels a few years ago.
There is not enough space here to relate the full story or list all of the problems and aggravation that we encountered. But in short we found them to be rude, unprofessional, and dishonest. I would never consider leasing or purchasing anything from them again. I would strongly advise anyone thinking of dealing with this rogue company to stay well clear.
When I first contacted Chris & Dan I had never sold a house before ,so did not know what to do ,I was put at ease straight away .Everything was done for me even down to showing potential buyers around the property whilst I was in hospital .The house sold in 2 weeks for a price in excess of what we thought we would get and I would strongly recommend Chris & Dan to anybody selling a property.We would definitely use them again.
Chris Walthall came to value my 85yr old mothers bungalow, he spent well over an hour reassuring her he would do everything to get her a sale. Within three days we had three offers. Chris is not any estate agent, he is the BEST in fact after meeting him you feel like you have known him for ages. The wonderful thing about the service he gives, is that you can leave everything to him and you know he is dealing with it.
Great estate agents. Always ring you back and keep you updated. A lovely bunch of people.
Awful estate agent.
I said I would increase my offer if the vendor agreed to a quick turn around, they called to say the vendor had agreed to this, but after over a month, no papers to my solicitor and by this point, I had vendors details so checked with them and they weren't even asked! Also, I waited on hold for hours when Samuel Makepeace had actually just closed the office for two weeks but they didn't bother to change their voicemail so you just waited on hold, having to call in person to the vendors house twice to sort out details for the surveyors, then having my complaint remediation ignored, and then rude down the phone and accusing me of blackmail because I said I was putting my experiences online and threatening to report me to the authorities! STEER WELL CLEAR! Especially if you are tying to sell your house they all but made me abort!
Then they deleted this review from their Facebook page! Utterly ridiculous!