25th Mar 2024 (23 days ago)
Michael was very helpful at the introduction. We chose A&W over three other local agents.
However, things went drastically wrong after that.
The photography (a 'professional' photographer in a tearing hurry) was very poor; lots of overexposure, and failed to actually capture the relevant features (eg stools chopped in half at breakfast bar, missed a feature wall, and had to be called back from the road for missing photos).
When the Particulars were sent the photos were unsatisfactory. A&W said they would correct this, but when particulars were resent - they sent the same photos even though we had discussed and approved other photos for use - including some that we took ourselves, to supplement the poor ones.
There appears to be little communication between the staff, and even less with the clients.
As a result we decided not to continue with this agent having lost faith: if they couldn't even get the particulars right, what sort of service would they be able to provide further down the line?
Would not recommend.... Read more